Hello there,

Thank you for purchasing our theme and for reaching us. Please unassign the static block in Electro > Shop > Shop Page Jumbotron. You can also unassign at category level by editing the category.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The search feature used in our theme is WooCommerce’s default search which is built on WordPress’s default search. WordPress’ search is very basic and it searches only product titles and description. It does not search through attributes or SKU. You’ll have to rely on third-party plugins for advanced product search. My favorite search plugin for WooCommerce is Algolia ( http://algolia.com/ ) . It returns relevant and faster search results than any other plugin I’ve used.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately we do not have access to the composite products plugin. If the plugin developers give us a formula to calculate discounts of composite products, we can add that for you.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Theme settings are imported when you do one click demo import. You can also find redux-options.json file in your assets/dummy-data folder.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Thanks, Ibrahim

Hello there,

What pictures you are referring to ? Please clarify. We are closed for the holiday season and would reopen tomorrow until 28-Dec. We are closed from 29-Dec to 1-Jan.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The theme loads only one JS script. The other scripts come from WooCommerce and other plugins like slider revolution, Visual Composer, etc. You can disable the plugins that you do not wish to use.

However you can use a plugin like WP Rocket which would combine and minify JS files into single files.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

I am using WPBakery Page Builder Version 5.5.5 and Electro theme version 2.2.4

If I update does it affect on my current website data? After update does it show Visual Composer/WPBaker Backend Editor?

Hello there,

Thank you for reaching us. You will not lose any changes that you did not make to .php or .css files. If you made any changes directly to .php or .css file and you are not using a child theme, you’ll lose your customisations. You’ll not lose any data though.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

thanks problem solved

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve assigned a menu to Off-Canvas Menu in Appearance > Menus > Manage Location for the menu to work in mobile.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

hello, my problem is fix thank you so much

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately I am unable to open the link you’ve shared. Please check.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. We are closed for the weekends. However I just responded to your ticket with the solution.

Hope it helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is compatible with Dokan and you can use it without any issues.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The theme is compatible with Dokan and you can use it without any issues.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. When you import our dummy data you’ll have a website similar to this : https://demo.madrasthemes.com/electro/ which has placeholder images instead of actual images. We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images. Actual images take lot of time to import and usually breaks the importer causing error 500 and other issues. Also your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Did the error occur only when using wishlist along with WP Rocket ? Can you please give more information ?

Thanks, Ibrahim

I installed WP Rocked and updated Wishlist… Now I deactivated the Wishlist and my problem has been solved. Thank!

PS: I want to add 300 words contents in home page any section. But homepage does not show the Visual Composer in normal mode.. Please see attached screenshot…

Hello there,

Thank you for your interest in our theme. The theme does not break when using with Gutenberg. It does not have any Gutenberg specific blocks yet.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Thank you again. I’ve added WP EasyCart compatible. Let me know if you need anything else from us to modify.

Hey, we appreciate it, we will add it to our collection of themes… Feel free to let any of your customers know it works as well.

Thank you. Will definitely recommend.