354 comments found.
Good morning. I posted a comment in the Big Steps forum because the Collection code in Seiko 2.3 doesn’t display correctly while on mobile. On desktop, the Collection code is fine. But, on mobile, the Collection code doesn’t display like it supposed to. I submitted a photo to demonstrate the issue. Please fix as soon as possible because most people view websites on their mobile phone, so the code has to work correctly on mobile phone. Thank you!
Hi! Sure, we will check it asap. Thank you for your QA.
My question is concerning the text in on your home page slideshow and how I could have the same effect in my purchased theme. There is no mention in the documentation, but it’s on my slide but I am unable to edit it.
Hi! We have just accepted the invite. The task is sent to the developer.
Thank you, also can you please address the reason why no images are showing up on the product page variations, they are just blank squares.
In doc is described how to load pics. Anyway, it will be added as an example. Your ticket in the queue. During 2-3 hours you will receive solutions for it and slider.
I’m creating support tickets but getting no automated response to acknowledge the creation of the tickets. I have no login as a result and I am not getting any emails from you to my gmail account.
Hi! What name did you subscribe to when registering tickets?
Oh thank you for answering my ticket I got the email! The them is great. Anyone reading this, buy it, you will love it.
I have created 3 tickets since 6th December with different issues, can you please help me sort all 3 ticket issues today. I know you guys provide awesome support like you have provided up until now, so I would be grateful if you can sort these issues today.
Hi! Do not worry, our support is stable. Your questions in queue, during a hour you will receive answers.
Hi, i my swatch is not working at all, the variant is just a white box and i cant seem to find a way to fix it, pls help
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hi, I just purchased your theme, i only liked categories home page for my website, but when i saw the documentation, the only tutorial i wanted was missing. 
But anyways I tried creating it myself, the first thing i jumped to was headers, and its header 5 for category template, now the issue is whatever width i select for header 5 it impacts nothing, different widths work with other headers i tested, maybe not, but I need it working with header 5, please help, this is the first issue I am having, it seems small, I can even fix it myself but I do not want to mess up the code. I noticed 2 spaces in classname which lead me to experiment this thing which fixes it but it would be a bad solution if i hardcode the class to fix it.
“page-header variant-7 sticky sticky always”
when i change above line to: “page-header fullwidth variant-7 sticky sticky always”, it fixes the issue, but changing width options in customiser does not do anything for this particular header in my case. the class name stays same, i noticed this when i compared to your demo theme, it had the work fullwidth when i select it from options, can you please help?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Yeah, I just finished creating the ticket, I am sorry but I prefer to get the issue solves 1 by 1 just as I will be facing the issue while creating the website, i will be making new tickets. Hope your developers will not mind more than 1 tickets. 
thanks
No, problem. One real problem that our support ends in 15 minutes for today. But I will try to force your questions today/tomorrow. Write all your questions and they all will be answered.
Hey, Okay i created the ticket and also gave access to the email address mentioned, also replied in ticket, if you can get this issue fixed today, that would be great, otherwise I will also be stuck until its fixed.
Hi! We are checking it now.
Hey, can you also get in there and make this homepage “Making Home page – Fullscreen slider/Categories”?
I do not quite understand instructions. Though if I have to have products in store first then let me add products first as for now there is no product in store.
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hey there, can you please make sure at least the product issue gets resolved asap?
I know you must be having quite a lot of requests and I appreciate your help all the way. Please before you close for the weekend help me sort those issues mentioned in the ticket. I am sure this will be the last of it for the current project.
Thanks.
Hi! In 10 minutes you will receive the answer on your ticket.
Hey, I am having another issue and this one renders the website useless to me, I have added and tested tags before, but this time I have added actual products and with them the tags, now whenever i use the filter sidebar, i see the error “Liquid error: Memory limits exceeded”. There are not so many tags per product but still it says memory limit exceeded, not sure why, can you help?
About the previous ticket, there is one issue still pending, i am creating desc using shortcodes (different for each product) and the website in the source code making exactly five copies of all tabs except tab one in description. I am going to create the ticket for the memory issue as well, hope it can be fixed.
Thanks.
Hey, please do take care of the “Liquid error: Memory limits exceeded” issue for me today, i had my client extended the work for 24 hours, but we do not have much time, and it all depends on you guys. Thanks
I sent the screenshot to the help forum….
When I installed the theme, the products in home page had the button “Add to Cart”, but after I enabled “Show Color Swatches” the buttons changed to “Select Options”.
Now I can’t get it back to what it was, I even deleted and added the theme again and no success… What do I do??
Hi! We have to see admin panel, send, please staff invite to bigstepscenter@gmail.com and your site link here to know that invite from you, else we will not be able to accept the invite. We will check it. https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts
Just sent it zalan.myshopify
Hi! I have just tried to accept the invite but it does not work. Re-send invite again, please. I receive such response https://zalan.myshopify.com/admin/auth/wrong_token
Why does this version just have 2 pre-defined home pages and doesn’t have the Megamenu? I’m disapointed
Hi! Here is described how to config all pre-sets http://seiko-shopify.big-skins.com/manuals/index-2.html#SeikoHomePages
You guys finally updated this theme, but still FAILED to fix the width for Collections Section. For almost a year now I’ve been trying to get Big Steps to fix this broken code. But Big Steps didn’t so far. I even sent you guys a picture of the broken code several times in for support forum and yet y’all still didn’t fix this. UNBELIEVABLE. Let me clear here, and brief as possible. It ooks you guys four months to release the latest 2.2 version and all y’all did was fix some code. No new features, no new anything. Just a few fixes. Terrible. Anyway, my problem is, your code doesn’t work when add a Collection section. The images are small, and the section leaves a big gap as I SHOWED Big Steps with the photos I sent. Now, I can’t force you to update the theme with new features. However, I can file for a refund with themeforest for selling a theme with code that DOESN’T WORK CORRECTLY, OR AS IT SUPPOSE TO WORK. You’re NOT getting away with that. So, if you don’t fix it by Monday, I will take the issue to Envato and Themeforest and even further if necessary and demand a FULL REFUND. The code can be fixed in under 5 minutes (it’s simply a bootstrap width issue), but you guys don’t want to fix it? So, I’ll cause a PROBLEM ….
Hi! I know and you that there are no better theme then Seiko among all themes that you had been used before found our bestseller. Maximum features, that is why there are no any feature that is absent in the theme. About collections section width and gap our developers wait screenshots on support ticket system. And you will see 2.3 update on Monday.
Seiko is a nice theme, but the YourStore Theme is actually packed with way more features, way more options and and more conveniences and options for EACH section that the Seiko Theme. That theme was Thereforest’s best them, but that company disappeared for some reason. Anyway, I can list TEN MAJOR FEATURES your theme lacks. Also, I have to leave the Seiko theme and go to your website just to create banners, and your documentation needs major improvement. NOT SO CONVENIENT MY FRIEND. Let me know when you want me to list all the features the Seiko Theme is lacking, and I will do so in detail. I’m a C# programmer, and I’ve decided to learn liquid so I can take over the Shopify theme business. Because, right now, all these themes are being developed by lazy developers. My theme will be packed with features and options for EVERY SECTION and EVERY ASPECT of the theme…In short, I’m not knocking you or the Seiko Theme, but the developers for this theme needs to overhaul the theme and add some features and options for EVERY SECTION, not just a few select sections….anyway, we’ll see what happened Monday…It took me to come on here and rant just for yall to fix the code for the collections section. Bad Business without question….
I and my team are sure that you will make outstanding theme!
Hi! We still did not receive screenshots to http://help.big-skins.com/open.php?topicId=13 Our update 2.3 is ready and we can upload it today, but we need your issues with the gap that you have described.
is $59 a 1 time payment or is this per monthly?
Hi! It is one time payment.
It’s possible to choose the Instagram posts that will appear on the website carousel?
Hi! Unfortunately, no. Instagram widget loads the latest one by one only.
It’s possible to choose the Instagram posts that will appear on the website carousel?
Hi! Unfortunately, no. Instagram widget loads the latest one by one only.
Hi, I removed the Code of SVG Logo. Can I recover it. Thank you for reply as soon as possible
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hi, I’m almost buying your template, I would like to know if it’s possible to have sticky add to cart button while in mobile mode. I couldn’t find it anywhere and haven’t bought because of this yet. Is it possible?
Hi! It is absent in the theme by default. It can be done as custom work. Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hey, I bought this theme a while ago. I installed at my Shopify’s store, but after some months I had to close it down. Now I want to get back on the track, using the Wordpress, plus the WooCommerce plugin (that will be less expensive in the long run), and I’m wondering… can I use the same files that I downloaded from this purchase? Or this item works just with Shopify? Thank you.
Hi! The seiko shopify theme can be installed only on Shopify.
I want to add Shopify AR to the theme. I should add the codes to “product-template.liquid” but the theme does not has this file! What is alternative file? Does the theme compatible with Shopify AR?
https://help.shopify.com/en/manual/apps/apps-by-shopify/3d-warehouseHi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
You have a great customer service. Thanks for fixing the issue with Shopify AR.
Any updates to this theme coming soon? It seems like updates are rare and infrequent. Not good. I’m going to renew my support soon and pay for some minor customizations because if i wait until you guys update this theme I’ll be broke….
Hi! We will release 2.2 in 2 weeks.
Thank you very much. I just posed a comment in the Big Steps Help Forum about suggestions for the theme update. please check it out and comment. I will be renewing my support after I get the update so I can get further help and plus I’ll order some custom work. Thank you again.
Hi! Thanks, you will receive answers today.
Is it possible to make the slider smaller? It is quite big at the moment. I wanted a smaller rectangle that isn’t the full width of the page
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
One more stupid question. On the page.contact template for the page how can I edit the details within the address 1 and address 2. Please see here:
https://foremostcanopies.com/pages/contactHi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
