Hi,

Can you please tell me which elements you have used to create your slides? so that I can direct you in a proper direction.

Thanks.
   

I am using Revolution slider

Hi,

You can achieve it directly from the Revolution Slider’s settings. You can select Custom under Main Slider Settings > Slider Layout (see: http://prntscr.com/5jntic) and specify your minimum slider’s height.

Hope this helps.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Single Product and select/set the Variation Selection Mode as “Select Box”.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Its must be the cache issue at your end nothing else, Please check your site once after removing the server, site and browser cache and also deactivating all the third party plugins as well, hope you will not find an issue.

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Can you please check once after disabling the Classic Editor plugin and check your site after removing the browser cache hope your issue will solve and if not then we have to debug your site and for that you have to contact us through our support system.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it. But as you want to use another Demo slider then you have to Import it and for that please contact us through our support system so we will provide you the particular Slider.

Thanks.

Thank you.

Most Welcome

Hi,

Can you please provide me your ticket numbers, so I’ll confirm it from your support department.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for your interest in Porto.

Porto is highly optimized for site performance, you can test our demo site on any speed testing tools and get A class on all of them. Theme file size is 12MB for now but it’s related to redux files, unminified js/css and less files. Other themes removed all of them to reduce theme size and it won’t make any trick for you.

For your instance, please check our demo here, https://www.portotheme.com/wordpress/porto/agency-one-page/

Regards, P-THEMES.

Sorry “any trick for you” is confusing. What do you mean?

Also can your theme do the header like in the example above?

I meant theme size does not matter anything at all. Currently there’s no such bottom header option at the moment it may require your own customization.

Hmm, good to know, thank you. I’ll check the help file. Thanks!

Hmm, I found the WPML for Woocommerce etc, but not the single WPML plug-in… Are they one and the same? Thanks

Hi,

No, Sorry these both are different plugins, WPML which is compatible with Porto WordPress Theme, you can find it here: https://wpml.org/

Thanks.

Really great of you but pls remove domain name from your comment. Thanks

And another thing i wanna ask is there a way we can stop crop on all theme and on product zoom thumnail want a button like this http://prntscr.com/m0hrfm

Hi,

OK, for removing your Domain name I have to remove my previous comment and as per on your request I am removing it.

And for Cropped/Un-Cropped of the Images, please read and follow the instructions written in this doc: https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/

And finally sorry to say that but this is not possible to make a button like you want as this requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/01/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing your interest in Porto WordPress.

We have set the size guide as a Global Tab from Theme Options so it appears on all the products with the same content, but if you want to use it on different products with different contents, then you just have to copy the content from Size Guide and paste that content by editing every single product in a Custom Tab option and change the content as per your requirements. It will work for you.

Thanks.

Hi,

Please download the latest Theme language translation files from below given links:

Finnish:
https://www.dropbox.com/s/dfjc2ecsn9xsm7t/porto-fi_FI.mo?dl=0
https://www.dropbox.com/s/i2xvegmkszlomgt/porto-fi_FI.po?dl=0

Swedish (Finland):
https://www.dropbox.com/s/yro0ykggax2g7e6/porto-sv_FI.mo?dl=0
https://www.dropbox.com/s/hhgs7p30z85iapq/porto-sv_FI.po?dl=0

Swedish (Sweden):
https://www.dropbox.com/s/1xt7j3753xmyks9/porto-sv_SE.mo?dl=0
https://www.dropbox.com/s/fbvfxdu51sh9qh4/porto-sv_SE.po?dl=0

Thanks.
   

Thank You!

Most Welcome

i sent a email to your mail ID(newsmartwave@gmail.com) 31th,Dec.2018 & Yesterday , included “Item Purchase Code:”, but i did not receive any reply from you.

My EMAIL ID:19863595@qq.com

Hi,

Your email reply has been sent and your support account has been created please check your inbox.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily set the same header and color as in shop 20 Demo as per your requirements using Theme Options.

Thanks.

Hi,

Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo and check yes these options showing in this screenshot: https://pasteboard.co/HTEIoDy.png

Thanks.
   

Hi,

Please upload the complete zip format file of the particular Font from “Font Control” it will work for you, It only recognizes and works with the zip file format, not with any other format.

So please download the complete zip format file of the Font and upload it again, it will work for you.

Thanks.
   

Thank you!

Most Welcome

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.portfolio-info {
    display: none !important;
}

Thanks.
   

Hi,

I think its CSS issue at your end, Looks like your site CSS is not working, and in your providing screenshot it is clearly showing that your site is on HTTPs protocol so please make sure that you have set the site URL from WP-Dashboard >> Setting >> General as HTTPs, if not then please set it as HTTPs from there and save changes and check your site after removing the browser cache hope you will not find this issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

For changing Shop page banner, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-

and regarding permalinks we have to debug our site so for that please contact us through our support system with your site WP Admin and CPanel Login details so our Experts will debug and solve your issue on your site.

Thanks.