1458 comments found.
hello i wont to ask if can split menu in two columns because i have big categories and i have problem with scroll
Hi,
You can split your categories to 2 column by add categories and menu level3 follow this screenshot http://prntscr.com/m4es6o
Kind regards
yes i know that the problem is when i have one categorie e.x women clothes with 10 subcategories. And one other question can i make the menu accordion ?
like the mobile ver
Hi,
I’m sorry it doesn’t support accordion for categories. Please try this plugin to create MegaMenu https://wordpress.org/plugins/megamenu/
Kind regards
how can i send you print scr to see my problem
in your demo if you Subscribe to newsletter you take discount how can i do that
Hi,
1. To create screenshot please download this app https://app.prntscr.com/en/index.html
2. Please go to WooCommerce > Coupon > Create New Coupon.
3. Go to MailChimp for WP > Form > Message and replace 10%OFF with your coupon code you created in step 2 http://prntscr.com/m4gfgx
Kind regards
yes i know that i ask how actually take the discount coupon automatically
I’m sorry, they are 2 separate plugins. And it can’t auto create discount coupon.
Kind regards
I’m sorry, they are 2 separate plugins. And it can’t auto create discount coupon.
Kind regards
i have 3 different page for products ex. mens women and kids is it possible when someone is in mens to show TRENDING products only from this category? because now when someone is in women’s page shows TRENDING products from mens category . i need code for this?
Hi,
Please go to Apperance > Customize > WooCommerce> Product Catalog > Default product sorting and choose Popularity.
Kind regards
Hi! Is there any news about compatibility with WordPress 5, pease? Many thanks.
Hi,
Our theme work well with new version of WordPress 5.x.
Kind regards
Hello, can you help me with one thing. I need to disable the mini cart when clicking on shopping cart icon and go directly to view cart
Hi,
Please add code at https://pastebin.com/hzSvy5cQ to claue-child > functions.php and add below code to claue-child > style.css
.jas-cart .count {
width: 20px;
height: 20px;
font-size: 12px;
line-height: 22px;
left: 14px;
top: 0;
}
Kind regards
Hello,
The shopping bag icon and the currency switcher are not working with the vertical menu enabled. So when the menu is on the left side and is vertical.
When i switch to other menus, they work.
Please check
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account.
Our team will check and help you solve the issue.
Thanks
Hi, we just purchased this theme, quick question… is there anyway that we can import the demo data without needing to erase any of our existing site data? we wanted to try using the home 2 template and lookbook tab but it would seem like importing the demo deletes existing pages and products
Hi,
Thank you for choosing our theme.
You can use another way to import sample data without erase existing data by download file at https://drive.google.com/open?id=0B1WiKtb7n-e1eC1NN2h3SlF5ams and import via menu Dashboard > Tools > Import > Wordpress > Import.
Kind regards
thanks for getting back to me on this! one last thing, html block shortcodes aren’t working? we have custom product tabs for woocommerce used as a global description for our products, we heavily rely on block shortscodes, but it doesnt seem to work?
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account.
Our team will check and help you solve the issue.
Thanks
Hi,
How do i change the size of the main slider? I want to decrease the height.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and temporary admin account.
Our team will check and help you solve the issue.
Thanks
Hi, i want to increase length of content on blog listing page, from where can i achieve that?
Hi,
Thank you for choosing our theme.
You can control length of content on blog list page by change readmore tag in content https://www.wpbeginner.com/beginners-guide/how-to-properly-use-the-more-tag-in-wordpress/
Kind regards
Hi, i already tried readmore tag but it does not show read more as link, also on blog listing page after blog image it’s just showing 4 characters from blog content. ho can i increase length of content on blog listing page where all blogs are listed.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and temporary admin account.
Our team will check and help you solve the issue.
Kind regards
when we try to crop the image for header image it displays the above error
Also how can we add slider for themeforest claue theme
Hi,
Thank you for choosing our theme!
Please crop your image on you computer before upload that better than you crop on hosting.
For slider please follow our document at http://janstudio.net/claue/document/#meta-slider
Kind regards
PS something totally different.
Do you guys have future plans to move to elementor as the visual builder? Or are you sticking with WP Bakery visual composer?
Hi,
We still support WP Bakery Pagebuilder and will add more to support elementor.
Kind regards
i deactivate WooCommerce plugin in but i need to activate but I found error how to solve it
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and temporary admin account.
Our team will check and help you solve the issue.
Thanks
I have some SEO issues with the theme:
Why are the Mini Cart and the Quick Shop buttons wrapped in H3 tags. That is bad for SEO. How can I remove these H3 tags??
Mini Cart
Hi,
We don’t use H3 tag for “Quick Shop” button. For “Mini Cart”, please copy file layout-x.php in claue > views > header with x as header layout running on your site to claue-child > views > header and remove H3 tag.
Kind regards
Also the footer column titles are hardcoded in h3, which is also bad for SEO:
<h3 class="widget-title fwsb fs__16 mg__0 mb__30">Infomation</h3>
Please change this in the next update of the theme.
Could you point me to the correct file so I can change it myself through child theme.
Thank you
Hi,
Could you suggest which tag should be to replace H3 we don’t thick it affect to SEO.
To change it please use code at https://pastebin.com/dFt20zc7 and add to functions.php in claue-child
Kind regards
h1 h2 and h3 tags are indicators for On-page SEO. So you should not use those in the hard coded design elements. (Best not to use the h4 to h6 either).
h3 is not a major on-page SEO signal, but if used incorrectly could have an effect. For instance if you do an SEO audit of a site built with Claue.. you will see that the h3 comes up. Every title in the footer columms and the mini cart show up as major keywords.
I recommend that you use a span or a different div for it. Move away from using h1-6 for any hard coded style elements.
I also found that you use the h3 in the product titles…. of the category widgets (product listings etc)
<h3 class="product-title pr fs__14 mg__0 fwm" />
Please also remove it there.
Thank you.
Hi,
Thank you for sharing. We see default theme (Twenty Nineteen, ) they still use heading tag H2 for widget title and product title on category page.
I think the most important is H1 tag, for other tag it not effect more to SEO.
https://www.searchenginejournal.com/important-tags-seo/156440/ https://yoast.com/how-to-use-headings-on-your-site/Kind regards
Can you point me to the correct themefiles, so I can change it through childtheme?
So where do i find:
- - footer column titles are hardcoded in h3,
- - productwidget titles in h3,
<h3 class="widget-title fwsb fs__16 mg__0 mb__30">Infomation</h3>
<h3 class="product-title pr fs__14 mg__0 fwm" />
I would still recommend that you change the h3 to p tags or span.
Thank you
Hi,
1. For footer widget please add code at https://pastebin.com/dFt20zc7 to claue-child > functions.php and change h3 as you want
2. For product title please add code at https://pastebin.com/vMdGBQZJ to claue-child > functions.php and change h3 as you want
Kind regards
Hi, can i just ftp the new version instead of installing it through manage themes?
Thank you kevin
Hi,
Yes, you can use Ftp to update/install theme instead of manage theme.
thank you!
is the site compatible with woocommerce 3.5.3? thanks
Yes, our theme compatible with WooCommerce 3.5.3
Kind regards
Hello, i am looking AliDrophip compatible theme. I heard about you. Are you compatible with Alidropship plugin
Hi,
Thank you for interested in our theme.
Yes, our theme compatible with AliDropship plugin and recommend by Alidropship team.
Kind regards
AliDropship team just unlisted Claue i think. Maybe you can check with them. Your theme is the most beautiful one among their list. But i do not see your name there
Hi,
Thank for report. We are checking with plugin author. It now i’m sure our theme compatible with Alidropship plugin.
Kind regards
As i remember just 2 days ago you were there and i was checking about your theme. Today it is gone. You are the most beautiful theme in their list in my opinion.
Thanks
Hi, I want to make changes in blog detail page. 1. I want to hide banner image on blog detail page and want to add Blog title ,Date, Category as headline of blog content. How can i achieve that, there is no option in backend to hide blog detail banner image and move other things as header.
Hi,
1. Please add code at https://pastebin.com/kEGQZC76 to claue-child > functions.php
2. Please download file at https://www.dropbox.com/s/nk52iyzlrl9brm2/single.php?dl=0 and put in claue-child
Kind regards
It seems like the instagram integration is broken. The images don’t always populate, but the links do. They look like broken images, but you can click on them to link to instagram. Not really great when you’re trying to use Instagram shop as the home page.
Hi,
We check on our demo it still work well. Did you enable permission to everyone can view your site?
If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Thanks
Hello, I have just created a support ticket. Yes, the permissions are that everyone can view my site. No restrictions have been set. Some images show up and some don’t.
Hi,
Our support team take care your issue and reply you soon.
Kind regards
But no tooltip line? The tooltip in the color attribute is listed with the LIME colour. Is this an issue with current theme or am I missing an option somewhere?
Production site, so I cant disable plugins at the moment for testing, but curious if this is a known issue?
Thanks!
Hi,
Please go to Products > Attributes > Color > Configure Term > Edit Color and add your tool tip.
Regards
The tooltip field is already entered – was having a quick look and when I move over the color’s it does a quick tiny blip – as if its trying to present it. If I go here; .swatch li Then I untick the css option – overflow: hidden It then shows, although wording is half cut off…but if I untick the; .swatch li span width: 28px
It shows the full wording of Black and then functions like the demo colours on your site, but obviously the colour circles start getting slightly squished and becomes a little more ovalish than round 
I am also not sure why, but if I disable Open Swatch – Woocommerce Color Swatch and leave WooCommerce Variation Swatch enabled, I click on a colour and it generates several mini pictures on the left side of the same image that is currently in view.
Ive renabled both at the moment, so it doesnt cause an issue on the site…the tooltip not appearing I can deal with, but multiple little pictures in the picture slide I cant
Hi,
Please disable plugin Open Swatch, this plugin no longer support our theme. And download and install plugin Variation Swatch in Appearance > Install plugins and after that go to Product > Attributes > Color change type to Color and Size to Label.
Regards
Thanks for the info
Done and now it shows the tooltips, only issue is…that when that plugin Variation Swatch is used, its creating weird duplicates in the mini gallery/gallery thumbnail images when selecting the options.
For example, there are 4 thumbnail images, when you select the colour swatch, it starts creating multiples and adding them to the thumbnail gallery.
Could you create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our support team will check and help solve this.
Thanks
Hi Harry, I’m planning on buying this theme again for another site so just wondering if it is already fully compatible with Wordpress 5.0 and latest version of woocommerce? I’m sure you’re on top of this already but just need to check. Thanks and you’re doing a great job!
Hi,
Thank you for choosing our theme.
Our theme compatible with Wordpress version 5.0 but still have issue with Wordpress 5.0 this time we recomend use Wordpress 4.9.8. Our theme and other plugins work well with Wordpress 4.9.8 and latest version of WooCommerce 3.5.2.
Please wait for some days before update to Wordpress 5.0 when other plugins release update for Wordpress 5.0
Kind regards.
Good advice, will do. Thank you very much.
Hello, when I lose my password and I try to recover it, I receive the email and I click on the link, but it directs me again to the same form, I put the mail again and everything repeats. Is there any way to fix it? regards
Hi,
Please go to WooCommerce > Settings > Email > Reset Password and check in Enable this field.
Regards
When using the header layout with the sidebar, the “my-account” icon does not appear in mobile.
Hi,
The icon my account move inside menu canvas, when user click on Menu button the my account icon will show.
Regards
No it doesn’t. It is showing search, wishlist, and cart. Only this option is different from all other headers. Other options do not show the cart, so I am guessing this is the error?
Could you please create new topic at our support forum, our team will check and help you solve problem.
Thanks
My shop pages are not working was wondering why
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with your site url and temporary admin account.
Our team will check and help you solve the issue.
Thanks
I sent it
Could you send us link of topic, we still didn’t receive any email about new topic related to your issue.
Thanks
