7920 comments found.
Hi Ibrahim!
I use full-width extended single product layout as default style for all the products. Recently I tried to add Grouped product but it fails to display properly – all the products in group are shown in the “buy box” on the right side with incorrect formatting and without thumbnails. There is no General->Product Style setting for grouped product therefore I cannot test how this would look like in normal style.
- is there a custom code to change the style from extended to normal for grouped product type only?
- in case this wouldn’t give expected results – what are the chances to introduce styling for grouped product page?
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.
Thanks, Farook
Hi guys! Love the custom my account page! Question is, is it possible to add some additional fields to the registration section? Like name, additional checkbox? Also is it possible to insert it in some other pages?
Hello there,
Thank you for reaching us. You will have to customize your register form by hooking your own function into its actions. Here is an example : https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
Thanks, Farook
I would appreciate to have updated changelog for all released updates.
Hello there,
Thank you for reaching us. We’ve updated the change log here : https://docs.madrasthemes.com/electro/topics/getting-started/changelog/
Hope this answers your question. Let us know if you have any other questions.
Thanks, Farook
Hello, which files I need to edit to change the “normal single product page”, for example i would like to add the specification next to the product picture
Hello there,
Thank you for purchasing our theme and for reaching us.
To modify single product page you can override content-single-product.php file which is located at /plugins/woocommerce/templates/content-single-product.php. You should override this file to child theme as /electro-child/woocommerce/content-single-product.php.
Thanks, Farook
After updating to recent version, my homepage is not functioning properly. How do I downgrade?
How do I downgrade it manually?
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.
Thanks, Farook
my hosting say that the problem is that i have 1 simultanueos process, and that i need to optmized the theme… Is this normal?
Hello there,
Thank you for reaching us. The theme does not run any process. Are you on a shared hosting ?
Thanks, Ibrahim
no, it appears 16 running process in top.php
The theme does not have a top.php file
well, it have, it appears and i didnt put it
Were you using any nulled plugins or are you on a shared server ?
shared server, no nulled plugins, just the plugins and theme i download from you
You’ve corrupted theme files. That could have been injected either by nulled plugins or through your shared server. There is nothing that can be done via theme to resolve this.
You can re-install the theme but that does not guarantee your files won’t be corrupted again or you can move to a new dedicated server where you have greater control over who have access to your files.
I am still getting Error 500, i think the problem is the plugin wpbakery visual composer… any news with that plugin? I have 1024mb
Hello there,
Please note an error 500 is a generic message. Please look into your error log and let me know the source of your error message.
Thanks, Ibrahim
it says nothing, just error500
Plus, i am having issues… I can not edit it with wp bakery. can you check it? need access?
Error 500 generates a error message. It should be in your error logs.
Hello there,
Thank you for purchasing our theme and for reaching us. The block you’ve marked is the brands slider.
To setup brands,
1. You will have to create an attribute and call it “Brand”.
2. Once you’ve done that you need to assign this attribute as a brand attribute in Electro > Shop > Brand Attribute : https://www.youtube.com/watch?v=siGBnK73EGM&index=9&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30
3. You can now add logos to the attribute that you’ve chosen as brand.
4. Once you’ve added your brand logos you can enable brands slider from Electro > Footer > Enable Brands Slider.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, am building a site of my client using this theme, i use a visual composer to build a homepage like v7, but when i paste the element codes a vertical menu, slider and ad blocks separate from one row, and when i start to add elements fro scratch there is a space between vertical menu,slider and ad blocks, help pliz
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Please specify changes for version 2.2.6. On the website https://docs.madrasthemes.com/electro section Changelog description only to the version 2.2.3
Hello there,
Thank you for reaching us. Here is the changelog : https://transvelo.github.io/electro/changelog.txt
Thanks, Ibrahim
Hi, I am liking the theme so far. Its very neat and the most comprehensive style-wise I have seen yet. But I have 2 questions:
1. I have tried with various plugins but I cannot seem to get this to work. The theme does not seem to support variations of items. In other words, how can I get customers to be able to pick various colours and sizes of the same product without having to upload each different colour or size as a separate product?
2. Also, our store sells various kinds of items including some that may be measured in size and some in weight and some in units. Does this theme support that and if so, how do I get it to work?
Hello there,
Thank you for purchasing our theme and for reaching us. I am glad you are happy with our theme. To answer your questions :
1. The theme is a WooCommerce theme and supports all features of WooCommerce. Variations are part of WooCommerce and does not require additional plugin. Here is how you create a variable product : https://docs.woocommerce.com/document/variable-product/
2. WooCommerce does not have price based on weight or size. However you can add them as variations and have set weights. Like 1kg, 2kg, 5kg and 10kg variations.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Pre sale question I have a website www.madhwakart.com using nielsen theme can we change theme only. advance changes required?
Hello there,
Thank you for your interest in our theme. Apologies for the delay in response. I am not familiar with nielsen theme and I cannot guarantee that there won’t be any loss in data while switching theme. Mostly information that are added via theme will be lost when switching the theme.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Question No.1 If i change theme any product loss ( Information loss no issue) can you customize the theme as you show in demo? for custom price?
you can reach us harshapalimaru@gmail.com or +91944835244
Hello there,
Thank you for reaching us. There won’t be data loss if you switch theme. You’ll lose only custom changes made to .php or .css files. Unfortunately we are unavailable for custom work. I am sincerely sorry.
Kindest Regards, Ibrahim
Hi, very much interested in your woocommerce theme, however I have some pre-sale questions to help me decide if this will work for us:
1) Any reason why Quick view is not integrated by default? One would assume this is one of the most common features of e-commerce themes and something that provides great user experience and makes browsing the site efficient for visitors.
2) Are there any limitations for customizing the theme with elementor pro? In order words, if I have elementor pro license, are there any restrictions on what theme elements or page layout that can be customized?
3) Are there any issues with disabling/uninstalling visual composer and strictly using Elementor?
4) Can I use other slider plugins like Smart slider 3 instead of Slider revolution? Slider resolution significantly increases page load time and so we would like to avoid using it on our projects, if possible.
thanks
Hello there,
Thank you for your interest in our theme. To answer your questions :
1. Quick view is provided by various plugins. Our theme is compatibility with YITH Quick View Plugin : https://wordpress.org/plugins/yith-woocommerce-quick-view/ which you can use.
2. We do not have Elementor Pro but we’ve tested with the free version of Elementor and there are no known issues. You should be able to use it without any issues.
3. The theme is not dependent on any page builders. You can disable Visual Composer and use only Elementor.
4. You can use Smart Slider instead of slider revolution. However you’ll have to build the home page sliders yourself.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Special Offer ! How to change product !
Hello there,
Thank you for purchasing our theme and for reaching us. You can change the product from the options in the page. Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#deal-and-tabs-block
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello there,
May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
I’m a freelancer. I was asked to customize the theme to the needs of the customer. I can’t find a way to do it.
I understand. Please ask your customer for purchase code and email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the purchase code.
Thanks, Ibrahim
Hello! How to change link of logo to a custom URL?
Hello there,
Thank you for reaching us. Please add this custom PHP code to your child theme’s functions.php :
function electro_header_logo() {
$header_logo_src = apply_filters( 'electro_header_logo_src', get_template_directory_uri() . '/assets/images/logo.png' );
if ( ! empty( $header_logo_src ) ) {
ob_start();
?>
<div class="<?php if ( current_filter() !== 'electro_header_logo_area' ) : ?>header-logo<?php else: ?>header-site-branding<?php endif; ?>">
<a href="<?php echo esc_url( home_url( '/' ) ); ?>" class="header-logo-link">
<?php electro_get_template( 'global/logo-svg.php' ); ?>
</a>
</div>
<?php
echo apply_filters( 'electro_header_logo_html', ob_get_clean() );
}
}Once you’ve pasted replace the href of anchor tag with your custom URL.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, I pasted and replaced like this:
function electro_header_logo() {
$header_logo_src = apply_filters( 'electro_header_logo_src', get_template_directory_uri() . '/assets/images/logo.png' );
}if ( ! empty( $header_logo_src ) ) {
}but, there is no result. You can check it on this link http://shogun.mimacdoo.rs/
Instead ’/’ I wrote ‘http://pletisanak.com' Is it ok?
Hello there,
Thank you for reaching us. The code you’ve pasted does not display properly in the comments. Please use gist.github.com to paste and share code.
Thanks, Ibrahim
Here is the updated code : https://gist.github.com/seoskiturizam/c889087a7da740cffde279e39d8fd2c3#gistcomment-2799346
we get error when doing token input
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify what is the error you get ?
Thanks, Ibrahim
How to make the theme RTL ?
Hello there,
Thank you for purchasing our theme and for reaching us. There are no separate steps to make the theme RTL. If you set your website language as one of the RTL language, RTL styles will load automatically.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Why do not you answer my questions?
I’ve answered your questions. Please check.
Hello! Can you confirm please on your theme? Client ask the requirements to website: - HTML 5 , CSS3 for all elements - JQuery latest version must - WP theme on Bootstrap framework - Images substituted by CSS-analogs, - use of sprites - compatible to HTML и CSS validation https:// validator.w3.org/ и http://csslint.net/
If we use Electro can we succeed then?
Thanks Mike
Hello there,
Thank you for purchasing our theme and for reaching us. We do not use sprites anywhere but it satisfies every other requirement.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
