7928 comments found.
I need to customize single product page, by adding some images related to Buyer Protection and Secure Payment feature. How this can be done? I tried to do from Wordpress dashbord: Electro: Shop: Single Product Page, but it looks like that no way to customize it more than just selected some predefined options. Please advice!
Hello there,
Thank you for purchasing our theme and for reaching us. Single Product Page is a default page from WooCommerce. The content of single product page are populated from this template : wp-content/plugins/woocommerce/templates/content-single-product.php
If you want to customize single product, you’ll have to use write your own function and hook it to the number of single product actions available. Here is a custom code to add custom HTML after short description in single product page : https://gist.github.com/ibndawood/b6435aa427e5c87a0a0fa78fdcc7992b
If you want to add content at product level, you can use the single product short description in your product edit page.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Great theme but could not manage to speedup, please share backend configuration to help users. plugins, if using cloudflare and inside settings. In this way customers can get maximum benefit. Thanks in advance.
Hello there,
Thank you for your interest in our theme. A site’s speed depends more on your host configuration and content than the theme. Here are our general suggestions to speed up your website :
1. Use PHP 7+ instead of PHP 5.x. This would increase the speed by at least 20%.
2. Use caching plugins like WP Rocket or W3T Cache to cache your server output.
3. Use a CDN like cloudflare to cache your static resources like JS, CSS and deliver those files faster.
4. Optimize all your images before upload. Images make up for more than 50% of your website’s size.
5. Consider using a dedicated hosting instead of shared hosting. We recommend Digital Ocean for unmanaged hosting and WPEngine for managed hosting.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello,
The Redux Framework is obstructing my woocommerce Cart. The cart only works when i deactivate the plugin. But when i deactivate the plugin, My logo and the edited footer will disappear. I need solution please.
Thank you!
Hello there,
Thank you for your interest in our theme. Can you please clarify what obstruction you are facing while using Redux Framework ? Does the cart icon disappear ? Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, I need to change the all department menu appearance on the home screen (home1) Like it should only pop up when user clicks on it but currently the homepage is showing drop down values always.
but inside the pdp is working as expected.
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Hi guys, how are you?
I’m really interested on buying Electro theme, but i’m worried that the theme doesn’t support wp 5.0 yet? When do you pretend to update it?
Best,
Hello there,
Thank you for your interest in our theme. The theme is compatible with WP 5.0. None of its functionalities will break while using with 5.0 and classic editor plugin.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
I have problem in Icon of Dokan plugin. Some of icon in the dashboard page is missing. I contact to Dokan Plugin support, they tell me ” Please contact the theme provider As you are using Dokan compatible theme, they will help you with the issue. Also please notify them as they made the compatible with Dokan they should keep in mind if their changes affecting with the compatibility.”
can you solve this a problem
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details. I will look into the issue.
Thanks, Ibrahim
Hello, my brother who unfortunately passed on few months ago bought your theme and was trying to set it up before his death. i tried helping out where i can but i came up with this glitch while trying to use visual composer code to edit home v7 . VeraMorozova posted this same error about two months ago. please just help me out to fix this so i can complete what he left behind. below is the message by VeraMorozova.
VeraMorozova: Hello! I had a problem translating the page into a visual composer. Home v7 through Visual Composer, I repeat all the settings that you have, but unfortunately, this is what comes out: https://drive.google.com/open?id=1MPyZZPFuz6x0aPvvDVAhmRXp8p4-MDo3 (this is a screenshot) It seems to me that it does not capture css styles and classes. Tell me what to do? Maybe I did something wrong?
after your reply he sent this: Hello! I mean the size of the slider and the elements touching the main screen as a whole. Everything seems to be ok, but the size of the slider is not what you have in the subject and the elements that are below the slider. thanks.
Hello there,
Thank you for reaching us. I am sorry about your situation. Please email our support with the purchase code, we’ll help.
Thanks, Ibrahim
i wish i knew where to find it … i dont know his passwords…. i wish u could just help me on this. maybe i just have to purchase the theme again. thanks.
Hello, help me with some concerns: 1. Can you replace the revolution slider with another slider or static image?
2. Do you have the option of when you move the cursor for a product change for a second image?
3. Do you have quick view option on the products?
4. Are there demos ready to import for elementor plugin? or are only the modules and one has to build from scratch?
5. Do you have a pop up subscription?
6. The template is in Spanish?
7. Can you place a banner image in each category of the store?
Thank you
Hello there,
Thank you for your interest in our theme. To answer your questions :
1. Yes, you can use your own slider or a static image instead of revolution slider.
2. You can use this plugin for image flipper : https://wordpress.org/plugins/woocommerce-product-image-flipper/
3. You can use this plugin for quick view : https://wordpress.org/plugins/yith-woocommerce-quick-view/ The plugin is compatible with this plugin.
4. The import file does not include Elementor pages at the moment. They’ll have to be built from scratch.
5. No, you’ll have to rely on third-party plugins.
6. The theme is in English only. You’ll have to translate it yourself.
7. Yes, you can.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hi again, thanks for your response.
My last question.
1.- Do you have a demo with elementor made?
2.- If you can send me a screenshot of the modules that come in elementor?
I appreciate your compression
greetings and many thanks
Hello again,
Thank you for reaching us. We do not have an elementor specific demo. Home pages in our demo loads from page templates. If you email our support, we can setup a trial for you so that you can test the elementor modules yourself.
Here is our documentation regarding elementor : 1. Elementor Elements : https://docs.madrasthemes.com/electro/topics/elementor-elements/
2. Home via Elementor : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-elementor/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi Ibrahim!
I use full-width extended single product layout as default style for all the products. Recently I tried to add Grouped product but it fails to display properly – all the products in group are shown in the “buy box” on the right side with incorrect formatting and without thumbnails. There is no General->Product Style setting for grouped product therefore I cannot test how this would look like in normal style.
- is there a custom code to change the style from extended to normal for grouped product type only?
- in case this wouldn’t give expected results – what are the chances to introduce styling for grouped product page?
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.
Thanks, Farook
Hi guys! Love the custom my account page! Question is, is it possible to add some additional fields to the registration section? Like name, additional checkbox? Also is it possible to insert it in some other pages?
Hello there,
Thank you for reaching us. You will have to customize your register form by hooking your own function into its actions. Here is an example : https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
Thanks, Farook
I would appreciate to have updated changelog for all released updates.
Hello there,
Thank you for reaching us. We’ve updated the change log here : https://docs.madrasthemes.com/electro/topics/getting-started/changelog/
Hope this answers your question. Let us know if you have any other questions.
Thanks, Farook
Hello, which files I need to edit to change the “normal single product page”, for example i would like to add the specification next to the product picture
Hello there,
Thank you for purchasing our theme and for reaching us.
To modify single product page you can override content-single-product.php file which is located at /plugins/woocommerce/templates/content-single-product.php. You should override this file to child theme as /electro-child/woocommerce/content-single-product.php.
Thanks, Farook
After updating to recent version, my homepage is not functioning properly. How do I downgrade?
How do I downgrade it manually?
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.
Thanks, Farook
my hosting say that the problem is that i have 1 simultanueos process, and that i need to optmized the theme… Is this normal?
Hello there,
Thank you for reaching us. The theme does not run any process. Are you on a shared hosting ?
Thanks, Ibrahim
no, it appears 16 running process in top.php
The theme does not have a top.php file
well, it have, it appears and i didnt put it
Were you using any nulled plugins or are you on a shared server ?
shared server, no nulled plugins, just the plugins and theme i download from you
You’ve corrupted theme files. That could have been injected either by nulled plugins or through your shared server. There is nothing that can be done via theme to resolve this.
You can re-install the theme but that does not guarantee your files won’t be corrupted again or you can move to a new dedicated server where you have greater control over who have access to your files.
I am still getting Error 500, i think the problem is the plugin wpbakery visual composer… any news with that plugin? I have 1024mb
Hello there,
Please note an error 500 is a generic message. Please look into your error log and let me know the source of your error message.
Thanks, Ibrahim
it says nothing, just error500
Plus, i am having issues… I can not edit it with wp bakery. can you check it? need access?
Error 500 generates a error message. It should be in your error logs.
Hello there,
Thank you for purchasing our theme and for reaching us. The block you’ve marked is the brands slider.
To setup brands,
1. You will have to create an attribute and call it “Brand”.
2. Once you’ve done that you need to assign this attribute as a brand attribute in Electro > Shop > Brand Attribute : https://www.youtube.com/watch?v=siGBnK73EGM&index=9&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30
3. You can now add logos to the attribute that you’ve chosen as brand.
4. Once you’ve added your brand logos you can enable brands slider from Electro > Footer > Enable Brands Slider.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, am building a site of my client using this theme, i use a visual composer to build a homepage like v7, but when i paste the element codes a vertical menu, slider and ad blocks separate from one row, and when i start to add elements fro scratch there is a space between vertical menu,slider and ad blocks, help pliz
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Please specify changes for version 2.2.6. On the website https://docs.madrasthemes.com/electro section Changelog description only to the version 2.2.3
Hello there,
Thank you for reaching us. Here is the changelog : https://transvelo.github.io/electro/changelog.txt
Thanks, Ibrahim
Hi, I am liking the theme so far. Its very neat and the most comprehensive style-wise I have seen yet. But I have 2 questions:
1. I have tried with various plugins but I cannot seem to get this to work. The theme does not seem to support variations of items. In other words, how can I get customers to be able to pick various colours and sizes of the same product without having to upload each different colour or size as a separate product?
2. Also, our store sells various kinds of items including some that may be measured in size and some in weight and some in units. Does this theme support that and if so, how do I get it to work?
Hello there,
Thank you for purchasing our theme and for reaching us. I am glad you are happy with our theme. To answer your questions :
1. The theme is a WooCommerce theme and supports all features of WooCommerce. Variations are part of WooCommerce and does not require additional plugin. Here is how you create a variable product : https://docs.woocommerce.com/document/variable-product/
2. WooCommerce does not have price based on weight or size. However you can add them as variations and have set weights. Like 1kg, 2kg, 5kg and 10kg variations.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Pre sale question I have a website www.madhwakart.com using nielsen theme can we change theme only. advance changes required?
Hello there,
Thank you for your interest in our theme. Apologies for the delay in response. I am not familiar with nielsen theme and I cannot guarantee that there won’t be any loss in data while switching theme. Mostly information that are added via theme will be lost when switching the theme.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Question No.1 If i change theme any product loss ( Information loss no issue) can you customize the theme as you show in demo? for custom price?
you can reach us harshapalimaru@gmail.com or +91944835244
Hello there,
Thank you for reaching us. There won’t be data loss if you switch theme. You’ll lose only custom changes made to .php or .css files. Unfortunately we are unavailable for custom work. I am sincerely sorry.
Kindest Regards, Ibrahim
