551 comments found.
hi, yesterday morning I opened a ticket but I still have not received a answer. Number ticket #1872141
Thanks
i have resolved add:
.content .full_width { position: relativo; }
Hello,
Glad you managed to solve this out.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hello, i sent you a message via the ticket 5 days ago, would it be possible to have an answer? thank you in advance
Hello,
We located your request #1827447 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello, I stupidly upgraded my WP to V 5 and now all I’ve done on the page builder is erased ! What can I do ? Wait for your next upgrade or come back to last compatible version of WP ? Help ! Thank you.
Hello,
Thank you for reaching us.
If you’re having problems with the page editing in the latest WP version, feel free to go to Plugins > Add New and install Classic Editor free plugin, which will allow you to use WPBakery functionalities. More reading: https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Elated
Thank you for your answer. WPBakery (V5.4.7) still works but it is empty and all my settings appears in shortcodes in Gutenberg. I’m not against working with Gutenberg in futures pages but I want to be able to change my previous pages (I’m unable to do it by code). Are you sure Classic Editor “turns back” shortcodes in blocs and elements I’ve created with WPBackery ? I’m sorry to insist, but I imagine that I’m not the only one in this situation.Thank you again.
Hi,
“Are you sure Classic Editor “turns back” shortcodes in blocs and elements I’ve created with WPBackery?”
- Yes, this is correct, simply install Classic Editor and you’ll see WPBakery page builder blocks again.
Elated
Great ! Thank you very much ! and also for the 6 months (too short
very kind and efficient support.
Hi,
You’re welcome, we’re glad you like our theme!
If you want to, you can still extend support for your item – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We’re here in case there’s anything else!
Elated
Is this theme still being updated? The last release was August of 2018 and there have been some major Woocommerce updates since then.
Hello,
Thank you for reaching us.
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon.
When it comes to WooCommerce and it’s updates, feel free to update WooCommerce plugin to the latest version, it will work just fine with our theme.
Elated
How to get rid of the pen (edit) icon that appears in each box in contact form 7?
Hello,
You can use this CSS in Appearance > Customize > Additional CSS
span.wpcf7-form-control-wrap:after {display: none !important;}
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
the woocommerce files are outdated and will create bugs with version 3.5.x – can’t remove items from the cart for example
Hello,
Thank you for reaching us.
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.
Removing products from cart page has already been fixed and if you write us at support@elated-themes.com we’ll provide you with the improved file.
Elated
Hi, I sent you a message on the same ticket 6 days ago. Still waiting for a reply Thx
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hi, what options need to be changed to get the slider padding seen on http://demo.elated-themes.com/moose3/ ? Currently, I am only able to get a full width/height slider.
Hi,
Please, for any question like this one, just open a ticket at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will assist you there.
Best, Elated
How to Change Footer logo and text – Copyright Elated Themes 2015 … Please response immediately
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello! Do you have a release date for the next update to this theme? Is this theme compatible with Wordpress 5.0.2?
Hello,
Thank you for taking interest in our themes.
All themes from our portfolio are WP 5 ready. There’s nothing to worry about 
Let us know if there’s anything else!
Elated
Thank you! Do you have a release date for the next update? I’m looking to update WPBakery Page Builder to 5.6 and LayerSlider WP.
Hello,
We’re in the process of updating all our themes. If you need the latest plugin update, our agents can provide you with one. Just purchase Moose and submit a ticket to our support forum https://elated.ticksy.com
Elated
The wp bakery page builder / vs composer does not work with Gutenberg and needs to be upgraded to 5.5 I believe. Any plans on that?
Hello,
Thank you for reaching us.
Feel free to write us at support@elated-themes.com including your purchase code and our team will provide you with the latest plugin version.
Elated
The Backend editor is not coming on in any of the pages. So it is becoming difficult to edit any page. It is switched on for pages, posts, portfolios in the elated options http://finwizzloans.com/ but cant use the backend editor …. so how to get it on so I can edit?
Hello,
We located your support request #1815025 which is already responded, so please check ticket status. Thanks!
Elated
Good morning I updated the thema but I accidentally deleted the wp bakery plug-in and now I can not find it in the repository. can you help me? Thank you!
Hi,
If you go to http://themeforest.net/downloads you will be able to download the entire theme package. Then navigate to \wp-content\themes\borderland\plugins where you’ll find js_composer.zip file that you can install on your side.
Elated
thank’s
You’re welcome.
Elated
Hi, I’ve been looking for an answer here in the comments section, but haven’t found anything. I have an issue with a blog carousel. I want to change the color of the date background square. I go Elated Option > Blog > Blog Carousel > Date style > Date color. I set the color and nothing happens.
Hello,
Please, send us here your page link so we could provide you with solution. Thanks
Elated
www.majabellydance.pl
Thanks. Try just to use this part of code:
.blog_text_holder.blog_slider_info_in_bottom
.post_corner_info_holder .post_date_standard_holder {
background-color: #f82ae0;
}
and paste it in Custom Css.
Best, Elated
Hello, quick question. The theme is stripping out any breaks, paragraph tags and hard returns within text blocks. How can I fix this so breaks and returns aren’t stripped out? Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi there, we are using moose since two years. Since a few days it seems like some of the options from the elated options are not updated. Mostly Header gets broken and / or custom CSS is not updated at all. ALso not while putting the code in the style.css in the child theme. I also tried to install the latest version without any content, but it seems like it doesn´t take all of the options especially custom css. using PHP 5.4. Are you aware of this issue? How can it be solved fast?
Hello,
All of this can be solved by updating your PHP version to 5.6 or above. Anything below contains deprecated functions we no longer use in our themes.
Elated
Hello. We need to make a web with a lot of video content. Please, we have some questions about this theme.
1- Is it possible to modify the titles of the embed videos? 2- Is it possible hide related videos in the embed videos? 3- Is it possible to insert videos whith iframe? 4- Is it possible to put videos anywhere in web? 5- Is it possible to modify the galleries slugs?
Thanks a lot.
Hello,
Thank you for taking interest in Moose!
1. Don’t really know what are you referring to, if you could please clarify this? Include some sort of example, perhaps.
2. Yes, it’s possible.
3. Yes, of course.
4. You can display videos in our theme either through YouTube, Vimeo or self-hosted video.
5. Please clarify this a bit. Thank you.
Elated
Thanks a lot.
Other question. Is it possible to view the sticky menu in mobile view, please.?
Thanks again.
Hello,
This feature is not included by default, however, our support team can help you to achieve this, if you submit a ticket to our forum https://elated.ticksy.com/
Elated
hello, got presale. i dont know how to explain, my english is bad.. hope, u understand.. i need a theme like this https://promo-theme.com/mishka/text-image-screen-showcase/ , can i have this design http://demo.elated-themes.com/moose2/ with the menu from this demo? http://demo.elated-themes.com/moose1/ and on the demo mosse 2… its possible to make the parallax pictures bigger like on mishka demo?
Hello,
Thank you for taking interest in Moose.
All pages support all header types, so you can combine different pages with different headers. Depending on the image size you upload, it will be displayed proportionally on your page. The bigger the height, the larger it will be displayed. The example website you sent doesn’t have parallax effect, it’s only static images, compared to our theme which does have parallax.
Elated
ok i found some issue.. if i open the demo here http://demo.elated-themes.com/moose2/ the first parallax page always jump… can u tell me,why? it dont scroll to the other picture, it jumps? is that a bug?
Hi again,
From our side, everything is working fine. Can you please elaborate a bit more on the problem. Thank you.
Elated
Great template!
Thank you so much 
I’ve just purchased a ssl certificate for my website. some of the theme files are not loading over https, the website is https://www.vinylstyle.it and the main issue is about the file “http://demo.elated-themes.com/moose4/wp-content/themes/moose/img/preload_pattern.png” being loaded from your website.. can you please help me? Thanks Alberto
Hello there,
Just go to Elated options > general and upload new Preload pattern image https://www.screencast.com/t/aIOv8qPak
Best, Elated