117 comments found.
What the new features in today’s release please?
Never mind. I found the install notes
..
Hey nassergazi,
At the bottom of item description we’ve changelog, on things we updated, improved.
Best Regards,
Esmet
For the 1.2 update, it is impossible to update the plugins, as the previous commentator says. thank you for solving the little problem
Hey art_lyly,
We’ve updated theme again today and fixed issues with updating and installing plugins.
Kind Regards,
Esmet
I have installed the update, but looks like there is a path error for the Advanced custom fields pro installer. It telss me that the file isn’t found. Looks like the installer path is missing a ”/”
Hey insurance,
We’ve updated theme again today and fixed issues with updating and installing plugins.
Kind Regards, Esmet
How can I set up my website to look like the screenshot included in the – child folder?
Hey tahor,
Please open a ticket here – https://codebean.ticksy.com/ and also if you can explain a bit what do you mean – child folder ?
Thank you!
i had sent you guys a message earlier about the menus, and now my support is expired. can you check your general envato inbox for you profile, and see if you see a message from me?
Hey Insurance,
I just went through inbox for messages sent via contact form on envato and found your email, I will suggest you to read docs for menus and megamenu – http://codebean.co/documentation/nuovo/menu/
Best Regards,
Esmet
Are you not interested in setting up the menus, as in the demo for a fee?
Hey insurance,
Actually we can’t work on custom projects as we’re focusing on themes we already have on ThemeForest.
There is a video guide which will help you to setup menus like on theme demo, so I think you’ll not need to pay extra for this.
Thanks,
Esmet
Why its so slow giving 32 score for mobile after optimization plugins?and when i am trying to open ticket its not working?
Hey shariqmoosa,
Can you please open a ticket here – https://codebean.ticksy.com/
We’ll check what is causing the score to be so low on your site.
Thank you
sorry i can’t create a new ticket ..can you please guide me here?
Hey shariqmoosa,
Please reach out in regards via the contact form on my author page so I can take a look to assist https://themeforest.net/user/esmet
Thank you
Dear support,
we are a Digital Agency and we would need the PSD and HTML theme file to build a mockup: I was expecting to find it within theme folder but there’s not.
It’s very important for us and for our project: could you please provide us the HTML and PSD files?
Thank you very much in advance.
Hey furkantulgar,
We’ve already replied to your ticket please take a look there.
Kind Regards, Esmet
Hi guys. Can you maybe give me an update on my support tickets? Been waiting for a week now…thnx!
Hey remonhendriksen,
Please take a look to your ticket, we’ve already replied you there.
Thanks
Hello, None of my tickets have been answered in code been for more than a month now and i have opened 3 up to now. Please reply.
Hey supra4supra,
Please take a look to your ticket, we’ve already replied to all of your tickets.
Kind Regards,
Esmet
I entered another hosting and the error is another, give http error 500 when I activate the Nuovo theme, it does not work nor wp-admin. What could it be? Please help me.
Hey Jonathacs,
Issues you may encounter, such as demo content fails when importing and similar issues, are generally related to excessively low PHP configuration limit settings. You can either increase these limits on your own or contact your web host and ask to have the limits increased to the following minimums:
memory_limit 128M
max_input_vars 3000
max_execution_time 180
post_max_size 32M
upload_max_filesize 32M
allow_url_fopen ON
Best Regards,
Esmet
How do you set up a side bar on pages? I see there is one for shop and blog. I tried to bypass it by creating a widgetized side bar on the pages, but the pages don’t load when that widget is used. Please help!
Hey 802kings,
Unfortunately does not have multiple sidebar feature yet. So our widgetized area for now are top header, blog, shop and footer.
We’ll consider to have a function for different sidebars.
Thank you
Hi! Is the theme compatible with Wordpress 5.0? I want to update but need to make sure it doesn’t break 
Hey bartvl,
The only thing you need to do after you update WordPress is to install Classic Editor plugin.
Thank you.
Hi. Trying to install the nuovowp file. Getting the message “The link you followed has expired. Please Try again”. Please advise/help!
Hey mbilalhussain,
Issues you may encounter, such as demo content fails when importing and similar issues, are generally related to excessively low PHP configuration limit settings. You can either increase these limits on your own or contact your web host and ask to have the limits increased to the following minimums:
memory_limit 128M
max_input_vars 3000
max_execution_time 180
post_max_size 32M
upload_max_filesize 32M
allow_url_fopen ON
Best Regards,
Esmet
Hi, how do you change the background color for the header? the one with the icon in contrast
Hey jrtrade2014,
First of all, thanks for choosing our theme.
Can you please open a ticket here https://codebean.ticksy.com/ and our support team will help you with this.
Thank you!
hi i have a problem, some sections are not responsive, i have also opened a ticket please respond fast.
Still awaiting your response after two days
Hey Ashkanrahagram,
Take a look at your ticket, we’ve already replied.
Thanks
Hello, I installed it like in the description and also imported the Demo. I created the menu like in the video (by the way the video is poor quality and absolutely user unfriendly). The menu bar doesn’t look like in the demo and most pictures in the websites are missing.
Is there someone working on my ticket?
Hey XelerateMarketing,
Take a look to your ticket, we’ve already replied you there.
Thanks
Hey Esmet, could you please have a look into the ticket. I’m waiting already too long to get support for this issue.
Take a look at your ticket!
There is no way to put the shopping cart icon on header?
Hi Beitaier,
Unfortunately there is no option at the moment to show cart icon on header. We may consider to add that with our future updates.
It may be possible to be add but it will require some extra code customization.
Thanks for your attention.
Do you know when next update? The theme have outdated woocommerce files and WP Bakery plugin.
Hey yhodaigui,
We’ll hopefully update theme within a week.
Thanks for your attention.
The menu looks very good, but your demo import doesn’t import the menu. The video you provide for seting up the menu is very blurry and impossible to use. Please fix the documentation or make a new video.
Hey nassergazi,
Unfortunately UberMenu plugin doesn’t have a feature to export/import the menu. Actually highest quality for video is 4k, please take a look on which resolution you’re watching the video as you can change that.
Thanks
There’s a problem. Average mobile screen size is 340 px to 360px. I found that on blog post pages due to post date format, blog content is squeezed in max 75% of the screen width. It is inconvenient from mobile point of view. Can I remove this date format for mobile screens?
Hey saurav1606,
Yes we can disable post date with few css code for mobile view.
Thanks
