1349 comments found.
Pre-Sales Question: in the package, there’s the PSD files for all the theme?
Hi,
Thank you for interesting.
We designed this theme using Sketch app and we can send Sketch design file for you if you like that.
I want to purchase this but can I change the “book now” button? I need this theme to allow booking a time on a day. Example: Select January 2 at 2:00.
Hi,
Thank you for interesting.
It doesn’t support booking on specific time because normally. Hotel, hostel don’t use booking within period of time but rather use date instead.
Hi , i bought your theme, i followed the installation steps. 1. I installed theme 2. i installed the plugins. When i’m going to install the Elementor Page Builder i take this message : ” /misc/30/411/093/191/1/user/web/fatiraskassiopi.com/wordpress/wp-content/plugins/elementor/ ” The plugin installation failed! ” Please help me
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How to change the Sticky Menu background (white) and font color (black) to red and white? CSS code, please, thank you
Hi,
Thank you for purchasing.
You can customise main menu elements color via Appearance > Customize > Navigation > Colors.
Hi , i have bought a new Domain to build a new page. I installed WordPress 5.0.2 .Is your theme compatible cause i want to buy it. Please says “YES”
Hi,
Thank you for purchasing.
Yes our theme support WordPress 5.0.2
Hi, I purchased your theme, I used demo content and i wanted to customize the header, which didn´t work. So I bought Elementor Pro ontop (€ 42,) and I cloud grab the header, but not the Site Logo. It didn´t change via customizer. Where can I manage the Site Logo without problems? I loaded more demos and everything mixed up. Where can I choose which of the demos I want to use? I already spent € 100, + 1,5 days of trouble. I think about buying another theme.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, my website is www.sbhouse.kz. I have imported one of your pre-built themes. However the top menu (burger) is not displaying on the home page. How can I fix this?
How do I edit the footer contents?
Hi,
Thank you for purchasing.
1, 2 I checked your site and you have already figured out? Am I missing something?
Hi,
Yeah I’ve figured it out, thanks
BUT, Some pages do not load standard fonts corretly, e.g. in the theme preferences I have chosen “Montserrat” font family as my default font, but this page https://sbhouse.kz/house-types/ and this https://sbhouse.kz/%D0%BA%D0%BE%D0%BD%D1%82%D0%B0%D0%BA%D1%82%D1%8B/ do not use “montserrat” and instead use some other font (i guess wordpress system font). E.g. the pages look sloppy because of the different fonts.
I tried to look where I can change the font preferences globally, and there is only one place, in the “Theme settings”. This doesn’t help.
Could you please try to change font via Elementor to see if it fixes the issue?
It is not possible, because the problem is not only in page contents (which I can change via Elementor) but also in the Menu, Footer and everywhere. Whole pages dont display correct font. Please help me Asap
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID.
Already did that, Ticket ID #1839095 Your help will be much appreciated.
still no resolution of problem…
We replied your ticket 13 hours ago and you just replied back 11 minutes ago so your patience is appreciated. Btw, I replied your ticket, could you please continue there.
Is Elementor Page Builder free version?
Hi,
Thank you for interesting.
Yes it’s Elementor page builder free version.
Hi, Installed Traditional Demo. Is there anyway to move the logo to the left? Gone through the documentation. Couldn’t Find it.
Hi,
Thank you for purchasing.
Yes you can change it via Appearance > Customize > Navigation > General > Menu Layout to “Left Align”.
Hello! I would like to use this theme to sell to hotels as a SaaS hotel platform. It would all be under my own domain, 1 installation but in multi site. Would I need a new license each time for each hotel? Thanks
Hi,
Thank you for purchasing.
Yes you will need to purchase extended license for using as SaaS platform. Please let me know if you want to purchase extended license so I will enable it for you.
Do you know the cost of that extended license? Because it may be cheaper to buy a new theme per installation.
The price of extended license is 50x from regular license.
hello, Some pictures from theme published in my site by default. But I got copy right claim. Are these pictures with theme copy right and not possible to use ?
Hi,
Thank you for purchasing.
All demo contents are only for demo purpose so you can’t use it on your live site. You can purchase inages from various sites ex. Shutterstock, Envato Elements.
Hi, I have correctly installed the theme Hoteller, But Im having troubles importing the ‘pre-built’ web-site ‘Luxury Hotel’. After I click ‘Import site’ the loading screen is here forever, I tried to wait 20-30 minutes, and nothing happens. How long it should normally take for this? Please help me to solve the problem.
Aright, I tried to do this on the another PC, everything worked well. Issue resolved.
Ok glad you got it sorted!
Hello, We have purchased this theme and have some doubts. Please help us:
1. We have a villa listed on our website at a price of $50 for 10 guest. We need a guest add in filter in checkout as well. So in checkout if anybody add 1 more guest we need to increase the price of 1 guest by x amount and that breakup price should also be displayed.
Right now we only have option of dates but not of guest in hotel booking page.
Can you please help.
Select any villa with 6 guest and in the booking add 10 guest. The price will change. We need the same functionality.
Let us know how can you help us.
Hi,
Thank you for purchasing.
You can add extra person to “services” and add price per person there. So when your customer book 6 persons villa. They need to add 4 more extra person service and it will be calculated in checkout page.
Hi,
on this page where you have rooms. Superior, Deluxe… https://themes.themegoods.com/hoteller/luxury/
It is possible to change image size? Because images are 610×610px, canvas size is 960×960px so image is resized and I get really poor image quality.
Nevermind, solved it. Thanks!
Appearance->Theme Setting->Images if anyone needs that.
Ok glad you got it sorted!
Hi, in the accommodation pages, is there any way to make the list of amenities into 2 columns? We have a lot of items in this list so this panel is very long. Thanks
Hi,
Thank you for purchasing.
Could you please provide URL of your accommodation page you mentioned so I can check it for you please.
Hi, it is on a staging site at the moment, so I will have to send you the login info. How should I do this?
I have just submitted a private ticket in your own forum with the details to view the page. Thanks
Hi The Theme imported the demo info apart from the Pictures and Graphics, Please help how can the demo pictures & graphics be added as a framework for us to choose right image resolutions and framing.?
Hi,
Thank you for purchasing.
Did you mean you have issue importing demo images?
Hi, this is a pre-sale question. Will the theme work smoothly for a Hostel?
Hi,
Thank you for interesting.
Yes of course it will also work well with hostel website.
I am extremely disapointed because when a reservation is cancelled for example in booking.com my calendar in the website is not updated, Fix this asap or it becomes spretty much useless.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Please also include detail explanation and sample booking data which we can check issue you have please.
Hi, First of all: Your theme is awesome.
My question is: I noticed that from smartphone..the layout of many page seems not correct. Like can’t see full photo..but just half. Is it possible to create different layout on any page? Like smartphone one, desktop, tablet?
Thanks for ur support
Hi,
Thank you for purchasing.
You can disable some page’s element display on mobile/tablet from Elementor page builder’s advanced element options.
Thank You!. Another things. I added Yoast SEO to manage SEO contents. Seems that it doesn’t recognize contents for SEO stats and meta data description.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Pre-Sales Question: Is there any premium subscriptions I’ll need to pay for iCal etc?
Hi,
Thank you for purchasing.
There is no additional payment required in order to use all theme’s features.
