Hi,

You can change it by changing it into the Theme language po file and then generate the mo file from that po file, it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please go to WP-Dashboard >> Setting >> Reading and set the “Blog pages show at most” and “Syndication feeds show the most recent: as 99 and save changes and check your site after removing the browser cache hope you will not find this issue anymore otherwise we have to debug your site and for that you have to contact us through our support system with your site WP Admin Login details but after extending your support extension because your 6 months of support period is expired from 04/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Most Welcome

Hi,

Please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve it for you on your site.

Thanks.
   

Hi,

Please go to Appearance >> Theme Options >> Breadcrumbs and turn on the Page Title and check your site after removing the browser cache.

Thanks.
   

Hi,

Please try to change the Header fonts from Appearance >> Theme Options >> Skin >> Header and also please try to change the Menu Fonts from Appearance >> Theme Options >> Skin >> Main Menu and also make sure that your server, site and browser cache have been removed and disabled when you checking your site hope you will not find this issue.

Thanks.
   

Hi, I would like to know if you have the .PSD files available for creating layouts in Adobe Photoshop?

Hi,

1. You can read and follow the instructions written in the below given docs but at your own risk because it is related to third party plugin and Customization:

*. https://cathowell.com/facebook-microdata-what-it-is-how-to-set-it-up/
*. https://www.pixelyoursite.com/new-facebook-pixel-events-video
*. https://wordpress.org/plugins/pixelyoursite/
*. https://karynwithay.com/how-to-install-the-facebook-pixel-for-woocommerce/?cn-reloaded=1

2. Sorry to say that but NO there is no PSD files available/included in/with the Theme package.

Thanks.
   

Hi,

You can read all about recommended servers and minimum server requirements for Theme here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

Thanks.
   

Hi,

You can set up the newsletter subscription modal using Porto Modal Box element and set it as per your requirements, and yeah the Contact Form is being used inside Porto Modal Box and the error you are getting is the known issue of Contact Form, Please read all about it in the below given links:

Please read and follow the instructions written in the below given docs it will help you in solving your issue.

1. https://wordpress.org/support/topic/there-was-an-error-trying-to-send-your-message-please-try-again-later-47/
2. https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99

And also please read this article as well: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

Your site is showing a bog icon at my end please see this screenshot: https://pasteboard.co/HVvzKh2.png

It must be the cache issue at your end nothing else.

Thanks.
   

Thx, I thing It was a plugin to CSS and Java when I deleted everythings all right. Ok I have one more question about social icon. I have social icon on top menu but I can’t see this icon : https://pasteboard.co/HVvCCwu.png ( I see when invade the elemnt ) How can I change it ? I can’t find this elemnt on theme option. Have a nice day

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#header .header-top .share-links>a {
    background: transparent !important;
}
.share-links .share-facebook {
    color: #3b5a9a !important;
}
.share-links .share-facebook:hover {
    background-color: #3b5a9a !important;
    color: #fff !important;
}
.share-links .share-youtube {
    color: #c3191e !important;
}
.share-links .share-youtube:hover {
    background-color: #c3191e !important;
    color: #fff !important;
}
.share-links .share-instagram {
    color: #7c4a3a !important;
}
.share-links .share-instagram:hover {
    background-color: #7c4a3a !important;
    color: #fff !important;
}
.share-links .share-telegram {
    color: #0088cc !important;
}
.share-links .share-telegram:hover {
    background-color: #0088cc !important;
    color: #fff !important;
}

Thanks.

Hi,

Sorry for the inconvenience and delay, It was a bit tricky issue, and also we have to solve all the customers issues as well, so a professional/standard way of supporting is you will get a single reply with in 24 hours but we are trying our best to reply to all customers asap.

And your issue has been solved please check your site after removing the browser cache.

Thanks.

Thank you for your prompt reply to this ticket, I have an additional question that I have added to the ticket if you could please take a look when you get a chance. Thanks.

Hi,

Thanks for your understanding and cooperation, you will get the reply of your ticket with solution soon, please be patience.

Thanks.

Hi,

We already replied your same issue ticket #40223.

1. 2, Sorry to say that but this is not possible with the help of Theme Options, You have to Customize the Theme for achieving your needs. ​ 3. This is also not possible with the help of Theme Options, the Search is coming from wp-content/themes/porto/inc/functions/layout.php and you can change and modify/Customize it as per your requirements from there.

Thanks.

Hi,

Sorry for the inconvenience but the customer’s tickets who are in the queue and before your ticket, should we leave them and sort out your issue first? So please be patience, once your ticket will be resolved you will get the reply of your ticket.

How to change the WordPress Theme name you can read and follow the instructions written here: https://stackoverflow.com/questions/36120925/can-i-change-the-theme-name-in-wordpress

And yes it will create an issue for you in future because the new update will change your Theme name again.

Thanks.

for this – should we leave them and sort out your issue first? Can you please tell me why his (Parsov) comment was answered within few minutes and not mine. Its a matter of preference by you guys and thats very bad. one comment is answered by your team with fraction of a sec leaving my comment unattended ?

“reply to (Parsov) comment” Thanks for your report, it will be fixed in next version. We appreciate your help.

please check the time his comment was posted and the time taken to answer/reply to his comment, it was super fast for me you say i was in queue

Hi,

I think you min-understood my last message, I told you about the queue for the ticketing system and dear some of the comments are really simple and some are quite tricky so those comments and tickets are simple and already reported and solved before replied with in no time and those comments and tickets who are tricky takes some time, that is why it occurs. But looking forward on your request we will look through it from today.

Thanks for your understanding.

Hi,

How to update the Theme, you can read here: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Thanks.
   

I checked it just redirects you to : http://www.portotheme.com/support/?host_url=smartwave.freshdesk.com&host_url=smartwave.freshdesk.com

Hi,

Yes, you have to create a support account on our support system and then you will be able to read the FAQ’s and Solutions and also able to generate ticket.

Thanks.

Hi,

How to change the WordPress Theme name you can read and follow the instructions written here: https://stackoverflow.com/questions/36120925/can-i-change-the-theme-name-in-wordpress

And yes it will create an issue for you in future because the new update will change your Theme name again.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

And sorry to say that but this is not possible to test the theme before buying it. You can check our all Live Demos here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

I purchased a porto theme on saturday,but i have been unable to upload it because of an error its shows “missing CSS style.sheet. Please help because i have contacted only best and they gave me a support link of Porto theme which failed to identify the product code. Please help. Thanks Joseph

Please contact us through purchased Envato account to get premium support, it seems you purchased wrong item instead of Porto wordpress.

Regards, P-THEMES

Hi,

First of all thanks for showing your interest in Porto WordPress.

You can check all the Theme possible/default functionality on our live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

It may be because of the Cache or because of any third party plugin confliction, Please check your site once after deactivating all the third party plugins and removing the server, site and browser cache, hope you will not find this issue otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you but after extending your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots.

Thanks.
   

Hi,

Its because of the FVM, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/5000612747--15-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

Hope it will solve your issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.