202 comments found.
This theme is updated to latest versions? Wordpress 5.0? thanks
Hello,
All our items are compatible with the latest WordPress version, there’s nothing to worry about.
If there’s anything else, please let us know.
Edge
Hi, the visual composer it’s not updated…
Hi,
If you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.
Edge
Ok thanks, another question: how can I change the logo size?
Hi,
Maximum logo height is determined by the header height option in Theme Options > Header.
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Edge
Hi I’m very interested in this theme. I’d like to know can the position of the menu be changed? My client wants to have a slider half the size with a menu at the bottom if this is possible with this theme?
Kindest Regards
Hylton
Hello Hylton,
Thank you for taking interest in our theme.
We included several header types for Freestyle theme, here’re all of them.
- Standard http://freestyle.edge-themes.com/
- Standard in grid http://freestyle.edge-themes.com/air-soft-shop/
- Centered http://freestyle.edge-themes.com/free-climbing-home/
- Minimal http://freestyle.edge-themes.com/hiking-home/
For anything further, you’d have to style the header using custom CSS.
Edge
Hi There
Well I purchased this theme and I’ve had nothing but trouble getting it installed and trying to get the demo content uploaded 
Tried opening a ticket through your support system but it keeps telling me my email is already registered and won’t let me submit the ticket, and I’ve tried 3 different emails!
If I can’t get this sorted and installed correctly by the end of today I will be getting a refund from Envato as I’m wasting too much time now.
Kindest Regards
Hylton
Hello Hylton,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
We located your request #1900053 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Best,
Edge
Hi, buying the theme, does the all store/cart functionality comes with theme. And do I have to set anything else instead if I want to activate debit cards payments?
Hello,
Thank you for writing in and taking interest in our FreeStyle theme. We are using WooCommerce plugin for online store and it is free for commercial use. You just need to install/activate it, then import our demo content and you are able to add your own products instead of ours. Yes, you are setting payment gateways on desired way. If there is any other doubt, we are here!
best regards, Edge
This has now been a week and a half and my issues with this theme has not been resolved yet. The communication between us is taking so long and when I finally get an answer it is not helping to resolve the issue.
Thank you for installing the theme for me, but you’ve failed to check if it actually working. You’ve installed it and advised me to continue and install the demo content… but I can’t even log into Wordpress, because it is giving me a blank white screen after you’ve done the installation. Please help me to see why this is happening and please help me to resolve the issues.
Please anwer my ticket #1856389, which I replied to 4 days ago. I am really pressed for time, but I’ve mentioned this already a week ago.
Thank you.
Hello,
Sorry to keep you waiting, we’re working with a limited resources during the weekend. Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Still no answer. The theme does not work. Woocommerce is not compatible with this theme. It is outdated. After installation I get a blank screen. This is the worst theme and really no support in fixing issues. I want a refund, since no one can help me and I now have to buy another theme.
Hi,
We informed our agent about your ticket and it has been answered. Please, check response on ticksy. We are sorry to hear bout this bad experience you’ve had. Our agent is checking your ticket and will help you to resolve this.
Best, Edge
Thank you, but the issues are still not fixed and I’m still waiting for a reply on my ticket 22 hours ago.
Hi,
We will forward your thread once again to our support team. Please be patient, we’ll do our best to help you out.
Edge
Hi there
Thank you for your help. The issues have been resolved.
So glad to hear this. Thank you for the update!
hi, ı want to use this theme but can ı change boxes place?
Hello,
Thank you for taking interest in our theme.
We would appreciate if you could provide us with some more information about your question. If you could include a page from our demo where this can be seen, it would be very helpful. Thank you.
Edge
Hi guys, is there any information on when there will an udpate of WP Bakery for the Freestyle theme to work with the current WP version? Thanks in advance, Hermann
Hello Hermann,
Thank you for reaching us.
If you installed our theme and updated WordPress to the latest version, you should install Classic Editor free plugin as well. This will allow you to use all WPBakery’s page building functionalities. Everything is better explained in this article https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Edge
thanks for your quick reply! I already installed the classic editor, but I was just interested in your update schedule anyway 
?
Hi,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them by one one. We hope that update will be available soon. Thank you for understanding 
Edge
Hi, when adding end date to event nothing below Location is shown on event page?! How can we get all info? Thanks.
It also looks like bug when adding hover box, and changing to custom font or adding buttom in it hover box is not shown and nothing below it, includin footer.
Thanks in advance!
Hello,
Thank you for writing in but in cases like this, we need to ask you to submit a ticket at https://edge.ticksy.com Just include your site URL with wp-admin access and our agent will investigate and assist you there.
Best regards, Edge
I want to update the WPBakery plugin.
Please let me know how to do it.
Hi,
You can write us at support@edge-themes.com including your purchase code. One of our agents will provide you with the updated plugin.
Edge
Helo, I’m intending to buy this theme and I have a few questions. Is it possible to have social icons in the top menu bar? With the portfolio, can you ad video and open it as a video lightbox? Actually a bit like the video button elements you have, but then integrated in the portfolio? Thanks in advance!
Hello,
Thank you for taking interest in our theme.
Yes, all of this is possible within Freestyle theme. In fact, you can add more info in your top bar, such as call to action, email, or other important data. Portfolio single does support uploading videos either from YT, Vimeo or self-hosted.
Edge
Hi, I have a lot of bugs during installation : When I install the plugins and activate them, the page reload and it’s completely blank. When I try to configure Woocommerce, it happens the same. When I install the demo content, it never finish. Can you help me solve those problems please. I tried 3 times to uninstall everything, reinstall Wordpress and the database, but it’s always the same problems.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi, how can I load the Climbing template instead of motorbikes ? Thank you
Hello,
Thank you for reaching us.
If you already imported demo content, you can feel free to choose home page from Settings > Reading. If you have any other issues, please open a ticket in our forum https://edge.ticksy.com/
Edge
Great Theme! But where can I remove Hamburger Icon and Search Icon from my menu?
Hello,
Thank you. In Appearance > Widgets you are able to remove these Side area opener and search opener widgets from header widget areas If you need any further help, our support team is on your service at https://edge.ticksy.comBest. Edge
How do you import the menus from the demo? Everything else seems to import, but the menu does not.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
*URGENT HELPPP NEEDED ticket: #1766452
For some reason the WPBakery Page Builder is not showing on any of the pages when I go to edit. All i see is a screen full of shortcodes. I have to turn off the theme to test another plugin which could have triggered this issue. I have cleared cache and also tried another browser. no luck Need this fixed ASAP as I cannot edit site!
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hi, I have not heard reply from a ticket submitted 4 days ago. could I please chase this up?
Ticket No. #1760034
Thanks!
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Pre-sale enquiry
1. Am i able to set up the events listing to view as thumbnails instead of calendar view? 2. Is the “Choose Destination” feature (http://freestyle.edge-themes.com/pages/find-the-location-that-you-want/) set up easy to change and edit? As I would like this feature but only on Australia only. (I couldnt find any info on this) 3. Does your theme support stripe payments through woocommerce? 4. Do you have documentation available to look at? Sorry i couldnt find anything on your site.
Thanks! Beck
Hello Beck,
Thank you for taking interest in Freestyle!
1. Sure, here’s an example http://freestyle.edge-themes.com/pages/check-availability-and-jump-in/
2. This is actually Revolution slider plugin that features this specific page. It’s very easy to add locations, here’s an example https://www.screencast.com/t/UFsQtvg8iZ7
3. Yes, Stripe is supported.
4. Here’s an official theme manual http://freestyle.edge-themes.com/documentation
Let us know if there’s anything else!
Edge
I’ve left several comments in the support section and you stopped responding so I will add my comments here.
Your theme has conflicts with woocommerce. Specifically your Dropdown Cart class. If your theme conflicts with woocommerce either fix it through support or give me my money back.
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Its been two days without a response. Are you going to fix this issue or not?!?
I have successfully bought and installed dozens of Envato templates so please don’t tell me again I’ve must have done something wrong. Your theme has conflicts. Fix them or give me my money back.
Hi again,
Unfortunately we’re on a limited resources during the weekends, so that’s why you didn’t receive any response. Sorry about that.
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Edge
My comments were left well before the weekend so done use that excuse to not respond.
Your advice of hiding errors is not an acceptable answer. The error causes the media library to not load leaving your theme worthless. I’m tired of going in circles with you. It has been over a week since we requested assistance. Fix it immediately or give me my money back.
Hi again,
Thanks for the heads-up. We forwarded your request once again to our support team for some faster response. Please check back shortly.
Edge
This issue has been solved by your support team. Thank you for your help.
You’re very welcome, all the best!
Edge
Hi there – we have version 1.0 installed – are there any issues with updating to 1.3 version? i.e. will settings or anything be lost? We are not currently using a child theme – thanks
Hello,
If you didn’t change core template files or the code inside, you shouldn’t have any troubles. However, it’s called best practice to back-up your root installation before changing anything.
Edge
Three days have passed now and the solutions which your support agent provided never worked at all.
1. There is no title area on product pages!!!
2.There is no header / footer page specific customizations on Product pages!
3. Your Dropdown cart class is giving errors and what your support agent said is to stop showing errors to make it work. Is this really a resolution? For the time being I hide those errors but now I am even unable to login to site when your theme is active.
I am trying to get the site worked and deliver to client since a week and I am unable to resolve any of the issues. Who is going to compensate for the time getting wasted in these conversations and delays from your end???
Hello,
We located your support request and answered it immediately. You configured our theme options wrong and that’s why you experienced difficulties. Please check ticket status.
Edge
The Dropdown cart is also giving sitewide errors. I have to remove the contents of a theme file to get rid of that error.
To be very honest I have used 50+ themes by now and this one is the worst so far. This theme sucks with woocommerce. I want it fixed at priority as I have to deliver the site to client. If this is not resolved I want all my money back.
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Three days have passed now and the solutions which your support agent provided never worked at all.
1. There is no title area on product pages!!!
2.There is no header / footer page specific customizations on Product pages!
3. Your Dropdown cart class is giving errors and what your support agent said is to stop showing errors to make it work. Is this really a resolution? For the time being I hide those errors but now I am even unable to login to site when your theme is active.
I am trying to get the site worked and deliver to client since a week and I am unable to resolve any of the issues. Who is going to compensate for the time getting wasted in these conversations and delays from your end???
Hello,
We located your support request and answered it immediately. You configured our theme options wrong and that’s why you experienced difficulties. Please check ticket status.
Edge
