205 comments found.
After the last update some of the Select Core modules don’t work properly
Hi there,
Please make sure that you have the latest version of our theme and theme plugins.
You can update your theme by performing the following steps:
Download the latest theme .zip file from ThemeForest
Extract it and locate ultima.zip
Extract ultima.zip and locate the ultima folder
Copy/Replace the contents of the ultima folder to the /wp-content/themes/ultima folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
Support
Select Portfolio part of
Qode Interactive
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Hello, thank you for your answer. In fact, more precisely, the problem is in the WPbakery page builder. When I edit pages, some of the Select Core components (likre Select Elements holder and items, Clients, etc) don’t show the edit/duplicate/delete function. It has desapear is since the last theme’s update.
Hi again,
This is probably due to the bug in the version of WPbakery that you have.
Please reach us at support@select-themes.com with your purchase code and we will provide you with the latest WPBakery plugin version.
Support
Select Portfolio part of
Qode Interactive
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Hi, I’ve sent to you an email last week but have no answer
Hi there,
We answered you as you can see in this screenshot: http://prntscr.com/oujccq
Support
Select Portfolio part of
Qode Interactive
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I’m sorry your email was in my spams ! I’ve installed the new version of Page builder and the problem semmes to be solved. Many thanks
Hi again,
No problem. You’re welcome 
Support
Select Portfolio part of
Qode Interactive
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The button elements are not working for this theme in iPad portrait · width: 768px and iPad landscape · width: 1024px
Hi there,
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi. I’ve just tried to submit a ticket through the support site, but its stuck on the submitting screen, so I’m not sure if its gone through. I also tried looking at my tickets page but that didn’t load either.
Hello,
We managed to find one new ticket from you and it is assigned to our agent who is working on it and will assist you there asap.
Best, Select
Hi there. The contents of the entire megamenu display on page load, unformatted. Is there a way to stop this? Once the page loads, it disappears and can only be seen when the main nav links are activated, as expected. Thanks in advance
I think I’ve fixed this by switching from ‘Header / Main Dropdown Menu Appearance / Animate Height’ to ‘default’ Seems like a bug with the animated height?
Hello,
Please, send us here your website URL so we could check this closer and try to help you.
Best, Select
Hi. This is a live site so, as mentioned above, I’ve changed this setting to ‘default’ which seems to have fixed it, so I can’t now show you the error. Using ‘animate height’ was also affecting the header logo, making it overhang the header. The ‘default’ setting fixed this too. You might want to check the coding of ‘animate height’ Thanks anyway for the reply
Hi there,
Thanks for the feedback, we really appreciate it. We will check this option with our development team.
Best Regards, Select
Hi
I’ve had a reply about ticket #2017388 where it says some updated code is attached, but its not attached. Can the code be attached is a reply.
Thanks
Hi there,
I informed our support agent regarding this ticket, it will be answered as soon as possible.
Best Regards, Select
Perfect, thank you. I have received a reply to the ticket.
You are welcome.
Hello,
Please reply to the ticket I’ve opened TICKET #2004656
Thank you
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
Hello,
Thank you, please get back to it again when.
Regards
Hi again,
Your ticket is assigned to our agent who already answered you.
Best Regards, Select
hello,
Not sure if I understood – I only got one answer, replied to it and got no more feedback.
Thank you
Hi again,
last update is from our support https://www.screencast.com/t/wq88P6qjupZd . I’am not seeing that you have replied back. When you submit reply double check if it is submitted.
Regards, Select
Ticket updated… please check it when possible Thank you
—
sorry, you’re right… I edited the initial message only Will update the ticket right now thanks
Alright, our support agent is informed regarding this ticket update.
Best Regards, Select
Hello,
Please check my update to the ticket following your answer. There’s more problems and I need to solve this urgently. Help is appreciated.
Thanks
I passed this information, your ticket will be answered as soon as possible.
Regards, Select
thanks… but it’s still not solved…
Hello,
Support agent just answered your ticket, please check it now.
Best Regards, Select
Thanks… but there’s another issue, please check my reply.
Hi there,
Support agent is informed, your ticket will be responded asap.
Best, Select
hello,
You did not address all the issues. I edited my reply a couple of minutes after publishing it. I find it difficult but maybe you haven´t seen it all..
Hi there,
Please submit another reply instead of editing current one because we are not getting notification for this scenario and your ticket appears as resolved.
I will inform support agent again but please write here only if something is urgent because we have a lot of tickets to handle and there are other users that are waiting for the reply because we are doing tickets in chronological order.
Best Regards, Select
I did as requested.. tks
Hello,
Please check your ticket now, I noticed all the questions got answered.
Best Regards, Select
Yes, but one of the fixes is not working. tks
We checked your ticket and seems that our support agent has implemented solution for you.
Best Regards, Select
There’s still one thing… I updated the ticket again. Thanks for the help
Hi,
Your ticket is just answered, please check it now.
Best, Select
Done, Thanks
You are very welcome.
I’m really unhappy about the support. I opened a ticket two weeks ago and still have no sufficient solutions. A theme update seemed to have killed the sliders and affects the display of images. Excuse my language, only half-assed proposals until here. Please get it done. Ticket #1989728. Thank you!
Hello,
As far as we can see your ticket is already replied, please check it’s status.
Select
How can I change the predefined color for the page. There are only limited option available to choose from in ‘Predefined Color style’. I want to add a different color that is not part of this list.
Hello,
Please, for any question like this one, open a ticket at https://select.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you.
Best, Select
Hello,
I left you a ticket on monday, could you please reply? Ticket number is: #1857175
thanks
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
Hello,
I’ve replied but no further feedback from you. Please answer. Thanks
Hi,
Your ticket is once again forwarded and will be replied shortly.
Select
Please check this ticket id: #1963110
Hello,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
I have a little problem on my website: https://www.ile-aux-fruits.fr When I reduce the size of the screen I have two menus that appear … And I do not understand why. Can you help me ? Thank you so much !
Hi,
Please add this CSS code to Appearance > Customize > Additional CSS
@media only screen and (min-width: 1024px) and (max-width: 1380px){
.qodef-main-menu>ul>li>span.qodef-menu-flip-holder>a span.item_inner {
padding: 0 5px !important;
}
.qodef-main-menu ul li a {
font-size: 10px !important;
}
}If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
Select
Hi Select,
I love the theme, you guys are great!
I just notice my “testimonials” slider back and next arrows are not working. not sure why. https://www.mikepapantonio.com/ - please scroll down towards the bottom half of the page.
Also can I add “mouse-over pause”“mouse-out resume”?
Many THANKS!
Hello,
Thank you for your kind words. Unfortunately, there is no option for pause mode, but to fix arrows on testimonials, just add this custom css code:
.qodef-testimonials-holder .owl-buttons .owl-prev,
.qodef-testimonials-holder .owl-buttons .owl-next {
z-index: 9999!important;
}Best, Select
THANK YOU! it works
You are welcome
Hi guys, I’m back… Is there a way I can style the text inside the testimonial? I really need to be able to use a mix of bold and italic in the Author text. Can I add or edit code/script? If not, what is my alternative? Because these are really authors and their book titles have to be in italic. If I have to use “job position” field and style the css italic, how to I make “job position” appears on the same line as “author”?
Please HELP! Many THANKS!!! V. Lau
Hi again,
With current behavior on your website, we could provide you with this custom css code to style whole author text to be bold and italic:
.qodef-testimonial-author-text {
font-style:italic;
font-weight: 600;
}Best, Select
Thanks!
but I need to be able to have bold or italic separately/selectively in the same sentence. if I write tag/code in with the text, it shows the code 
Hi,
This is because the testimonial meta field doesn’t accept HTML. This is default theme’s behavior and can only be changed by editing template files. Unfortunately we are not in the position to take on any additional work.
Thanks for understanding.
Select
Hello,
I left you a ticket 2 days ago but havent received a reply. Can you please answer it? Thanks
Hello,
Apologies about the belated reply – we have been getting a lot of tickets lately, and our reply times have not always been as fast as we would have liked. We replied to your ticket now.
Best, Select
hello,
Can you answer my ticket please. Its been 2 days already and its urgent. I made a hange to it now.
Thank you
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Select
Hello,
Thank you, but I still have problems with the theme. Can you check it and reply… I have to finish this.
Thank you
Hello,
We replied to your ticket – you can check Ticksy.
Best, Select
hello,
Guys, still havig problems with the cart… please reply as soon as possible. thank you
Hello,
Please note that we reply to all tickets chronologically. Our agents will get back to you on Ticksy as soon as possible. Thank you for your patience.
Best, Select
Could you please reply to my ticket
Hello,
We located and replied to your ticket – you can check Ticksy.
Best, Select
Could you please reply to my ticket
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Thank you. I have replied to the ticket with a query. Please look into it.
Hello,
Our agents will reply to your ticket. Thank you for your patience.
Best, Select
Please look into my ticket
Hello,
Please note that we reply to all tickets received in chronological order. Our agents will attend to your ticket as soon as possible. Please do not reply to us here, as this dashboard is meant for pre-purchase questions. Thank you for understanding.
Best, Select
Could you please respond to my ticket
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Could you please respond to my ticket
Have shared the admin access through Ticksy. Please look into it
Hello,
We replied to your ticket. You can check Ticksy.
Best, Select
Hi,
Post purchase question
How do I increase the number of slides in this page?
http://ultima.select-themes.com/showcase-slider-home/I have cloned the sections but it is not reflecting.
Hello,
Please make sure that you’re cloning the section, and not the entire Row: https://www.screencast.com/t/KORXMGXh .
If you need further help, kindly open a ticket at https://select.ticksy.com/ with your admin access and one of our support agents will assist you.
Best, Select
I’m unable to add a footer to this page. Even though I’ve selected ‘NO’ for this – “Disable Footer for this Page?”
Hello,
Please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you. This dashboard is for pre-purchase questions. Thank you for understanding.
Best, Select
Wordpress 4.9.9 compatibility?
Hello,
Yes, and it’s also compatible with WordPress 5. If using WordPress 5, you should install the Classic Editor. Please see this article for more info.
In the next theme update, we’ll include the latest version of WPBakery, which is compatible with the Gutenberg editor.
You can also email us at support@select-themes.com with your purchase code and we will supply you with the latest WPBakery version.
Best, Select
Is there no way to put a hyperlink in Icon List title? like linking address to google maps?
Hello,
Unfortunately this shortcode doesn’t support links. If we receive more requests for it, we’ll consider implementing them in a future theme update.
Best, Select
Hi,
I have made the purchase.
How do I import this demo to the homepage – http://ultima.select-themes.com/creative-agency-home/
Hello,
Thank you for purchasing Ultima! Please see these articles regarding demo import:
https://select.ticksy.com/article/12623/ . https://select.ticksy.com/article/12458/ .If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hi,
Presale query:
Is it possible to use multiple demos in a single website?
Example: For home page(abc.com) I want – http://ultima.select-themes.com/creative-agency-home/
For about us page(abc.com/about) I want – http://ultima.select-themes.com/event-home/
Portfolio page(abc.com/portfolio) – http://ultima.select-themes.com/simple-portfolio-home/
Let me know if this can be done or do we have to follow only the single demo pages.
Thank you.
Hello,
Thank you for your interest in Ultima! Yes, all demo pages can be imported onto a single site. You can use the ones you wish and discard the ones you don’t need
Best, Select
