256 comments found.
hello this massege coming when install
Installing Theme from uploaded file: themeforest-23085158-the-aisle-elegant-wedding-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
what i do
Hello,
You’re trying to install a wrong ZIP file. Missing stylesheet error is explained in this public article – https://elated.ticksy.com/article/11438
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
i want ask this theme sport RTL
Hello,
Thank you for your purchase.
No, unfortunately not, sorry about that.
Elated
hi, i have buy this theme, it’s beautiful!!! But, i have any problem, how i can change the footer info?
Hello,
Thank you for purchasing The Aisle! The footer content can be edited in Appearance > Widgets, by editing the footer widget areas. If you need further help, kindly open a ticket at https://elated.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Elated
Hello! Where can I find the demo to import ?? I’m trying to find the information on the documentation page… Thanks!
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello, is it possible to add multiple pins on the Google Maps module? Didn’t find this in the demo
Hello,
Thank you for your purchase!
In our Google Maps shortcode you can add up to 2 locations, however if you’re embedding a map from Google iframe, you can add as much locations as they allow.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hello! Can I ask for psd graphics? Necessary for doing one style of business cards and instagram.
Hello,
Thank you for your purchase.
Sure, just submit a ticket to our support forum and one of our agents will provide you with PSD files.
https://elated.ticksy.com/Elated
ok thanks, TICKET #1901416
Hi,
Thank you. Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Is it possible to import different pages form the Demos?
Same as @tinavive, “the demo content has been stuck on 10% for the last 30 minutes… Please urgently advise..”
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hi, the demo content has been stuck on 10% for the last 30 minutes… Please urgently advise..
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
The php.ini file is restricted by my host. I cannot modify the file. Any other workarounds?
Hi,
If you can’t increase required PHP parameters, you can try importing without media files, or via XML import. This is all explained in the article we sent above https://elated.ticksy.com/article/12621/
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
To Everyone wondering how to change the “Wedding Announcement” Countdown timer and name.
- Open up the Slider Revolution “wedding-announcement-1.zip” - Open the text Document “slider_export.txt” - You’ll then be able to search for the Default Date and Names - Save the File and Upload the zip folder.
*Note: You’ll have to change it in two separate places in that .txt file for both names and time.
hello. how do I change the text and the countdown thats on top of the slider no the announcement slider?
Hello,
We located your ticket with the same topic on our support forum and it has been assigned to our agent who is working on it and will reply to you asap.
best, Elated
Hello, We want to use the invitation split theme for our wedding page potentially. But i have two questions about it. For the RSVP page, is it possible to protect it with Google ReCatpcha v2/v3? Is it possible to get a smaller version of the template, only with the invitation split? instead of also the shop etc..
Guido
Hello there Guido,
Thank you for taking interest in our theme. Yes, you could integrate recaptcha https://www.screencast.com/t/PNwAn6grrN Well, you are able to import whole demo content and to remove all pages you don’t need. Just to use desired pages that you will arrange to fit your needs. Please, let us know if there is any other doubt. Thanks
Elated
Hello Elated-Themes,
In your Portfolio List element, Enable Category Filter is not working correctly. It only filters active elements, suppose we have 30 total items and 6 items per page. It only filters depending on 6 item’s category. Do you have any plans to fix this issue?
Hello,
We located your request #1884511 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
I’m seriously getting frustrated with this theme. I have create a ticket and still waiting for a reply.
Hello,
Thank you for your purchase.
We located your request #1883260 and forwarded to our support team, however the additional information you provided is not enough for our agents to actually lend you a hand. It would be very helpful if you could include some screenshots, your website URL and admin access if the page can’t be reached. Thank you.
Elated
I purchased your theme the other day, assuming the demo import would be quick and easy as the item details explained. Unfortunately the import progress bar stays stuck at 10% if I choose media imports and stuck at 90% if I choose not to include media imports. I’m interested in setting up a demo exactly like the “wedding shop”, How do I go about completing this?
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello, my current server surpasses your themes minimum requirements for installation, I have a few other sites already set up. I will try out your instructions on proper installment however, you didn’t answer why the demo installer is getting stuck at 10% with attachments included and again at 90% with attachments not included. Please advise.
Regards, The OBW Team.
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Good morning, I don’t understand why the comment section, of the item I purchased, which you can see is a verified purchase.. doesn’t suffice to answer my question. I’m not asking anything complex about the script or assistance with login. I’m not the only purchasing customer who has had this same exact problem. I don’t have a week to wait for a support ticket response because you guys are backed up on your end. If the theme and installation of the theme does not function to the description of your product, please advise on the refund process. I don’t understand why this import installed which is included with the purchase is not functioning the way it’s intended to, thus making the theme unusable.
Hi,
In the first reply, we sent every documentation there is, regarding demo import. We politely asked you to go to our support forum if you still can’t handle this yourself. You don’t want to leave your sensitive data here, since we might need to log in to your Dashboard to check the system and perhaps import demo content on your behalf. That is why we advised to submit a support thread, since author’s dashboard is a place for pre-sale questions. Your question is defined as a support inquiry, therefore, you need to get in touch with our support team.
Thank you for understanding.
Elated
Hi,
I’ve submitted a ticket stating the exact same thing I’ve posted here. Please review #1878952. Thank you.
When should I expect a response to my support ticket?
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hello. Is White Label branding allowed with this theme?
Hello,
Thank you for taking interest in our theme!
If you’re referring to this plugin https://codecanyon.net/item/white-label-branding-for-wordpress/125617 it’s important to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Elated
Thank you for a quick reply. The reason why am asking is because, I have the Avada theme and it includes White Label branding. Thought it included in this too. Love the theme and will be buying now
Hi,
Thank you for your purchase.
When it comes to premium plugins, we included WPBakery & Rev Slider as bundled assets.
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Hi, I’m looking at adding this theme to an existing website. If I import the demo content will I use the content that’s currently on the website or is it added to? Thanks
Hello,
Thank you for taking interest in our theme!
If you perform a demo import, all your current content will get lost and overwritten by ours from live preview. That is why it’s recommended to export your current content, using default WordPress’ Import/Export tool.
Elated
Hello, will this theme work with the latest versions of WooCommerce 3.5.4? And whether there will be updates for future updates WooCommerce? Thanks
Hello,
Thank you for taking interest in our theme.
We just released The Aisle theme couple of weeks ago, so it’s definitely compatible with the latest WP and WC versions. Our developers are working hard on preparing updates for all our themes, so we are constantly working on updating them all.
If there’s anything else, please let us know.
Elated
I am not at all familiar with creating a word press webpage. Do you also provide someone who can do it?? Feeling lost! Thanks!
Hello,
Thank you for taking interest in our theme.
Once you purchase and upload WordPress to your domain, you should simply install our theme http://theaisle.elated-themes.com/documentation#getting_started_installing_theaisle
And import demo content https://elated.ticksy.com/article/12621/
So you don’t start from scratch.
Either way, upon purchase you will receive 6-months of free support period that you can use to get in touch with our support team, for any theme-related issue you might have https://elated.ticksy.com/
Elated
Hello, not sure if this is the right place to ask this. But is it possible, somewhere in the theme options, either in the main option menu, or in the menu below each page, is it possible to turn off the breadcrumbs appearing on some or all pages? Is this option implemented, in the same way you can toggle the topbar on and off, or does this require custom code editing to toggle the breadcrumbs? Couldn’t find it in the options, but maybe I looked over it. So asking this to make sure. Thank you.
Hello,
Thank you for reaching us.
Breadcrumbs for all pages can be turned on or off from TheAisle Options > Title https://www.screencast.com/t/0p7DF5INyyZC
However, you can turn them on or off for each page individually from per page options https://www.screencast.com/t/mrcfW8WuQQQs
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
I have a question: I want to change the font color for the Subtile – or whatever is called what is the italic font -
I checked the the code is eltdf-iwt-subtitle – but I don’t find where to change the color for that ….PLEASE HELP – as I can’t leave that orange
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer in our official manual.
Best,
Elated
Hi the manual does’t help with my problem. The forum has nothing on it and I sent a ticket to the forum. I am waiting for someone to respond.
Hello,
We located your request #1850758 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Elated
