23251 comments found.
1. How can i use Fontawesome(Or icon font) in this menu ? I ‘ve tried many way but didn’t work .
2. How can i change Background Widget Title color ? It can be customized by CSS way but i saw many function in the theme option skin . Is it possible to edit via Theme function ?
Thanks for your help
Now , the Fontawesome displayed already . The next question is ” How to upload my own Font icon ? ” Thx
Hi,
1. Please remove s from fas and write the code as showing in this screenshot: https://pasteboard.co/HWXQeBZ.png
hope it will work for you.
2. Sorry to say that but you have to change the color using Custom CSS and then paste that CSS code under Appearance >> Theme Options >> Skin >> Custom CSS, it will work for you.
3. You can add the custom icons from Dashboard >> Ultimate >> Icon Manager >> Upload the new icons and for that, you must have to Installed and activate the Ultimate Addon for Visual Composer plugin, so please download the updated version of Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
A friend just purchased this theme and I want to purchase it aswell, however I always check how user friendly the demo pages are and I am at a loss for words. I press on edit with WPBakery page builder and for example shop 18 the entire hero image is just a text block. So I open it and I don’t understand a single thing on how the page is made up. How can I customize this? It’s just a text block? Was really excited to purchase it myself but think I’m going to have to hold off unless you can clearly explain how he can customize the demo pages.
How can I add in another picture? How do I add in a button? In the text block everything is written in lower case but on the page it’s all caps? Please explain this to me.
What I mean:
https://gyazo.com/466b0e2b8952d4171176fa8e7bb95ead < absolutely stunning page https://gyazo.com/4202662882fe471e312500dcd18c32da < how do I customize this? Literally at a loss for words. Wanted to purchase this myself so badly.Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes the particular Slider on the Shop 18 homepage is made using Text Block, When you will edit the homepage you will find a Text Block, and when you will edit the Text Block you will find Slider Image and Text and also a Button in it as showing in the below given screenshots and you can change it as per your requirements.
*. https://pasteboard.co/HWXLfuI.png
*. https://pasteboard.co/HWXLltY.png
And also you can change the background image of the slider by editing the particular Text block as showing in this screenshot: https://pasteboard.co/HWXM5LH.png
And regarding the Text is written in lowercase in Text Block but showing as upper case on front-end is because we have set it with the help of Custom CSS and you will find the Custom CSS under the page Custom CSS option as showing in this screenshot: https://pasteboard.co/HWXOIcA.png
Thanks.
Hi,
We have been running the Porto Theme since Jan 2018 and have been satisfied with its functionality. However recently we moved to an SSL certificte (https://), for the life of me I can’t find where to update this one AjaxLoader.gif.
Its being reference in the wp-includes folder /js/ (see below):
An image with an insecure url of “http://dev.digitaldynamite.co.za/sites/SRN/wp-content/themes/porto/images/AjaxLoader.gif” was loaded via the javascript file: https://srn.co.za/wordpress18/wp-includes/js/jquery/jquery.js?ver=1.12.4 on line 2.
Any further direction to locate and update this image would be greatly appreciated.
Hi,
Please go to Appearance >> Theme Options >> Skin >> JavaScript Code and you will find the code there, just change it from there as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/07/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Thanks for the feedback, I navigated to the custom Javascript Code section and did not find anything pertaining to my issue.
We will be considering a renewal for further support, however this seems to be an actual issue with the theme when transferring from a demo environment to a live environment.
For some reason it does not update this link to the AjaxLoader.gif image and I can’t find where I would adjust it from the theme options further.
Best Regards,
Hi,
Please Install and Activate this plugin on your site: https://wordpress.org/plugins/really-simple-ssl/
Hope it will work for you.
Thanks.
Hi,
I did already try this as per previous comments I saw here. It had no effect. What is that AjaxLoader.gif being used for as I don’t think I have a need for it and it is only affecting some pages of the website.
Is it to do with the porto advanced carousel? Or parallax sections?
If I can disable it then atleast it wont affect the security of the pages.
Hi,
That ajax loading gif is used with various elements and places on the site, like loading overlay as well of the site which you have turned ON from Theme Options >> General and also with various WP Bakery elements as well, so this is not possible to edit every single element file. You have to sue the plugin for that.
Thanks.
I simply need a way to overwrite this link.
When I look on console its pointing me to this in the javascript folder:
Sa = function(a, b, c) { var d, e, f, g, h = a.style; return c = c || Ra(a), g = c ? c.getPropertyValue(b) || c[b] : void 0, ”” !== g && void 0 !== g || n.contains(a.ownerDocument, a) || (g = n.style(a, b)), c && !l.pixelMarginRight() && Oa.test(g) && Na.test(b) && (d = h.width, e = h.minWidth, f = h.maxWidth, h.minWidth = h.maxWidth = h.width = g, g = c.width, h.width = d, h.minWidth = e, h.maxWidth = f), void 0 === g ? g : g + ”” }
Surely there is a line of code or something that can be done to overwrite where this script is calling the demo link.
Hi,
I have chekced your site and found that this is coming from your site cache. Please remove and disable all the cache plugins from your site then check this issue, I hope your issue will be solved. Otherwise, please renew the support then send us your site login details so we will check and solve it for you. https://imgur.com/a/nHTRtlTThanks.
Hi,
This was happening before the cache was switched on. It is only active now as the website is live. When I switch it off it reverts back to:
An image with an insecure url of “http://dev.digitaldynamite.co.za/sites/SRN/wp-content/themes/porto/images/AjaxLoader.gif” was loaded via the javascript file: https://srn.co.za/wordpress18/wp-includes/js/jquery/jquery.js?ver=1.12.4 on line 2.
I am struggling to see how an image link gets added within a javascript file and there is no way to update the link?
It just doesn’t make sense, the actual core code would have to be updated?
Hi,
Really sorry for the inconvenience. But we are facing this issue first time, did not reported yet any where.
Please renew the support then send us your site login details so we will check and solve it for you.
Thanks.
Hi, How can enable popup email subscription in shop demo 13? when add porto model box, it shows break the model box when appearing
Hi,
The Pop Up Newsletter showing on the Demo site also requires some Custom CSS as well, Please contact us through our support system with your site WP Admin Login details so we will solve it for you on your site.
Thanks.
How do you add content above product title, like here: https://www.portotheme.com/wordpress/porto/shop1/product/porto-evolution-headset-fullwidth/ where there is 3 statement?
Hi,
We have set/added that content section above title using Block, When you edit the particular block, you will find Product Options section and under it you will find Product Layout and Custom Block set in it as showing in this screenshot: https://pasteboard.co/HWOrZcW.pngwhich means the particular section is coming from Blocks, so you have to go to blocks and finds and edit the particular block and change anything as per your requirements, Please see these screenshots: https://pasteboard.co/HWOu7oZ.png
https://pasteboard.co/HWOumg1.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/06/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey, I noticed that I have about 5 fonts in the theme. Oswald, Open Sans, Open Sans bold, regular etc. Can you please tell me where I can remove them, and only use one? Like Open Sans Regular for example, and not load the other ones. It increases the page load time, and I do not need them. Also, I saw the fonts are loaded via gstatic and also webfont. Is there anyway to load them just once?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi can anyone help me please, I’ve been having issues with the theme, since I’ve changed my theme to a different porto demo. My woocommerce product picture would not show up. Can anyone help me please.
Thanks. Any help would be much appreciate it
kknovelty.com
Hi,
I have just tested your site and finds around 90+ issues in your site console those are coming from WordPress core files, so for solving those issues you have to contact your hosting provider as ask your hosting provider to solve these issues for you as showing here: https://pasteboard.co/HWOlDUY.png
And also for images issues, Please go to Porto >> Speed Optimize Wizard >> Lazy Load Images and un-check Lazy Load Images as showing in this screenshot and click on Save & Continue button: https://pasteboard.co/HWOmODN.png
Hope your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there, for a client I updated the theme but I can’t find the menu panel to change the cart Icon. There are no options under Appearance >> Theme Option >> Header >> Mini cart. The mini cart tab isn’t there at all… How come and what should I do?
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I would like to contact trough your support system but if I do forgot password I get a 404 error… Creating a new account also does not work. So…
Hi,
Please share your product purchase code with us via our email newsmartwave@gmail.com so that we will verify and create a support account for you.
Thanks.
I want to get a regular license. Only 1 theme or all? is it also including add-ons?
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can use a Theme with regular License on one site only, this is Envato policy and you may wish to confirm from Envato as well, and also you will find all the Theme required/recommended plugins included in the Theme package as showing here: https://pasteboard.co/HJMpUob.png
Thanks.
Can I set search widget about left side menu? I have only option set up below menu
Hi,
Sorry to say that but this is not possible, As you have sidebar menu set on the page and the search is set under widget, and sidebar and widgets both have different divs and codes, you can not set the search widget under sidebar menu.
Thanks.
Same question as above – when do you think you’ll update the theme? Sorry for not posting from the account on which I purchased this theme in the first place.
Hi,
We have released the latest Theme update version 4.9.0 on (1.03.2019), and this is our latest Theme update, you can check the change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/04/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
My question is if you are planning on releasing another update this week. I need to make some customisations for my client and I want to know if I should wait or not. Sorry to bother and thanks again.
Hi,
No, Sorry to say that but not now, but may be in next coming a couple of weeks.
Thanks.
Just a simple quick question – when do you think you’ll update the theme? This week? Thanks 
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, i need some help, the add to cart button did not appear in single product page. Please assist me
Hi,
I think you are using the Catalog Mode, and you have not turned ON the Add to Cart Button from Appearance >> Theme Options >> WooCommerce >> Catalog Mode as showing in this screenshot: https://pasteboard.co/HWGkacS.png
Thanks.
we purchased this theme and the team who were to build out website have run off with money and not completed the job. I am writing to you to request that licence we revoked from them so we can use it. I would like to give this to website developer who will take on this project. We like this theme and don’t feel we should have to purchase again. We have paid for it and this person has registered it on his end and will not reply to me. He has cost me money and time. Please Help.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks.
Hi! For some super strange reason the panel on the “cart” with ” ESTIMATE SHIPPING AND TAX” just disappeared today? We haven’t even changed anything except updating to latest theme version?
Hi,
Can you please follow below steps?
There’s actually a setting for this: disable it under WooCommerce > Shipping.
Please go to WP-Dashboard >> WooCommerce >> Setting >> Shipping >> Shipping Options and make sure that you have checked the particular option as showing in this screenshot: https://pasteboard.co/HWEWSTe.png
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/12/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Thank you for the information, i have verified that it’s checked as your image suggests – still not showing! Something happend after last Theme update!
Thank you, i will arrange it as soon as i’m home!
Hi,
Sure.
Thanks.
Hello,
I need just Porto Shop 7 Banner featured area https://imgur.com/a/mgSsVHK
where can i find it ? My web site is working now and i don’t want to install new dummy content or change home page… just this place https://imgur.com/a/mgSsVHK i need.. Can you please help me ?
Hi,
Please Install the Theme on Localhost and Activate it and Install the Demo 7 dummy content, and then go to Porto >> Setup Wizard >> Activate and you will find a deactivate button, Just click on it and Activate the Theme again with the same purchase code on your Live site.
Now you have dummy content of Demo 7 on your localhost site, copy any part and paste it on your live site as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for your fast reply.
Most Welcome
I uploaded Porto and when I try to activate it from my dashboard the site crashes. Please advise…?
Hi,
The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be
Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.
Thanks.
Am trying to change the font in the main menu and nothing is happening… I really dont know whats wrong
The typography is broken or is it just me?
Hi,
It look likes a cache issue on your site nothing else, Please check your site once after removing the server cache and then deactivate it and then remove your site cache and deactivate all the cache plugins from your site and finally check your site after removing the browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thats not the case because in the rest of the website the font changes it dosent change only in the main menu 
Anyway I changed the dynamic_style.css and its ok
Sound’s Great!
But I have just tested the latest Theme and the Main Menu Font is working perfectly fine at my end when changing it from Appearance >> Theme Options >> Skin >> Main Menu.
Thanks.
Hey Porto,
After update i cant change the cart-items-text in my language. I have try it change in layout.php and woocommerce.php but it willn’t change.
Can you help me pls. Thank you
Hi,
Can you please contact us through our support system with your site WP Admin and CPanel Login details so we will check it for you.
Thanks.
Hello, I know how to change background of specific pages,categories, but how can i change background of FULL-PRODUCT-PAGE ?
Hi,
You have to change the background color of Full Product page by using Custom CSS, Please share your particular page URL with me so that I’ll check and provide you the Custom CSS for that page.
Thanks.
