1743 comments found.
Hi, This may be a noob question but when I try to open a page to edit it the elements of the page apear as blocks of code. I’m using 12th theme on dfd native theme. I think the editor where the page opens is WPBakery.. Sorry for poor and messed out english, but it’s hard for me to explain the problem in english
Hello Bethruz!
Please make sure you have updated the theme and plugins up to the latest version. Please check how to update the theme here.
In case you need our help with the update, please, submit a ticket in our support center and provide us with the WP and FTP access details.
Best regards,
DFD Support Team
Great theme, a bit difficult to navigate but worth the learning curve. Great job guys. I have a problem, I do not want the “Tablet” layout forced on me in the Header Builder, I want to nuke the tablet layout completely and use the Desktop layout until the Mobile layout. Can you please send me the functions to add to my child theme to accomplish this?
Hello Adamfischer!
Thank you for the attention to our theme.
Could you please submit a ticket in our support center we’ll check what can be done?
Best regards,
DFD Support Team
Hello, The contact form were working fine and all of a sudden either the message is sent without going anywhere OR by showing me this error: Validation errors occurred. Please confirm the fields and submit it again. even though everything is filled in and in correct way. Please let me know what is the issue.
Hello Unknown_gk!
We recommend you to check email sending with the hoster as we haven’t added any changed to the contact form module. Probably you have started to use new plugin which also could cause the issue you have faced with.
Could you please submit a ticket in our support center and let us check the form? Please do not forget to provide us with the WP, FTP access details and link to the site.
Best regards,
DFD Support Team
Hi, the website i’m developing is http://www.dammgood.com.au/gallery
However when i create the gallery page, it’s pulling up settings and showing up sidebars which i don’t want. I can’t seem to figure out how to display the images, it’s pulling up “galleries” like an album. I just want a standard gallery to display item.
Can you kindly assist? Thanks, Brian
Hello Brian!
It seems you are referring to Gallery archive page, please adjust the styling of this page in Theme Options > Gallery Options > Gallery archive page options. You will see only featured images of your gallery items on this page.
Best regards,
DFD Support Team
Hi, I do not want to have multiple galleries. I just want to display the main gallery items upfront on the page but i can’t seem to find the option for this. How do i redirect the gallery button to do this? Thanks, Brian
There is no option to display images from single gallery on gallery page. You can try Media grid module (http://prntscr.com/m7ohvt).
Best regards,
DFD Support Team
I’ve noticed the map marker for my maps has disappeared. Updated theme to latest version still the same. I’ve seen other comments with the same issue. Can you post a fix – thanks!
Hello Martian-media!
We already fixed map issue in current theme version. Please make sure you have cleared server and browser cache.
Could you please submit a ticket in our support center and let us check the site and map? Please do not forget to provide us with the WP access details and link to the site.
Best regards,
DFD Support Team
Thanks for such a quick response! The cache was the problem. Thanks so much for you help and for such an amazing theme 
Thank you for attention to our theme and feedback!
Glad to know the issue is solved!
Best regards,
DFD Support Team
Hello. I am having all sorts of trouble trying to get rid of the bullets on this page that are to the left of the images in the gallery block.
https://prnt.sc/m5pjswI tried this in the custom CSS and a bunch of other variations of it and can’t get rid of them.
.blocks-gallery-item ul > li { list-style: none; }
I am running this: WordPress 5.0.3 running DFD Native theme.
Hello Cleck673!
Could you please submit a ticket in our support center and provide us with the link to the page in questioning. We’ll check what can be done.
Best regards,
DFD Support Team
Hi,
Does your theme support Arabic (RTL) language?
Hello Jeneferramtin!
The theme supports RTL, you can checck the RTL layout here.
Best regards,
DFD Support Team
The inserted logo is not displayed!
You can upload the logo in the backend. However, it is not displayed. Does anyone have a solution?
Hello Atelieropus!
Could you please submit a ticket in our support center and let usheck the site and logos? Please do not forget to provide us with the WP access details and link to the site.
Best regards,
DFD Support Team
Dear Sir/Madam,
I really like your Native theme and I have 3 questions about it:
1. I have been styling over The Barber Shop Native theme but I am not able to change the Native logo from the top left corner and the parallax image in the middle of the page.
2. When I go to the Pages section in the WP Dashboard I don’t see the front page where I can modify the elements. Am I supposed to style it with the baker editor by deleting the parallax image and add the template again?
3. If I use a ready theme am I not able to see it lined up as a scheme in the Pages section inside the WP Dashboard the same as if I have started it from scratch?
...I am sure there are better ways but I can’t seem to find the solutions of these settings.
Merry Christmas and a Happy New Year!!!
Yours sincerely, Nick T
Hello Nick T!
1 Logo is set in Theme Options > Header Options > Header Style 8 > Header logotype image, the image is set to the row settings > Background options.
2 The page is created with the WPBackery page builder so you need to edit the page with backend or frontend editor. The Barber shop page called Thirteenth in pages.
3 Nit sure what line up you are referring to, the page can be easily edited with the help of WPBackery backend or frontend editor.
Please submit a ticket in our support center in case you need our help or have more questions.
Best regards,
DFD Support Team
Hello, I’ve sent support tickets but unable to get the help yet. Can you please boost up the process, I’m very annoyed and worried.
Thanks
Hello Slamslogic!
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue and is waiting for its turn to be fixed.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Hello Dear,
I can’t save my changes on slider-revolution, What is the problem, Can anybody help me please?
Hello Veqraa!
Please, make sure the server configuration are as required, please check themhere. Please make sure there is no conflick with third party plugin, disable all plugins not included to theme for testing.
Please, submit a ticket in our support center and provide us with some details of the issue and access details.
Best regards,
DFD Support Team
the activation Code for slider-revolution not working!!!
Hello Veqraa!
According to Envato rules we are not able to share the purchase code for the plugin, you can find more details here.
Best regards,
DFD Support Team
Dear, Thank you so much for your reply
I have checked all support help pages but unfortunately I don’t know how to solve the problem,
The problem is that the plugins do not work, for example I can’t save my changes via plugins!
and I sent ticket for support whit all access but still I’m waiting, can I know when can anyone reply to me?
Thank you
Veqraa, we are out of the office today, we’ll get back to you as soon as possible.
Best regards,
DFD Support Team
Hi,
I want to add an event calendar onto my site with previews on the homepage, how can this be done? I’ve downloaded a plugin but it doesnt appear in the page builder to add to the site?
Hello Amicoitservices!
We haven’t tested any plugins for this purpose so we are not able to provide you with any information. Within the theme, you can display calendar widget with the help of the Widgetized sidebar module.
Best regards,
DFD Support Team
So can i not download any new plugins to use with this site?
Using the widgetized sidebar only allows you to use posts which shows when the post was published not when the event date is
Amicoitservices, there is no requested feature (events) in theme, as for the plugins you can use them but we haven’t tested any and cannot procide you with any information. You can check the issue you have described with the plugin’s support team. If anything can be done at our end, please, submit a ticket in our support center.
Best regards,
DFD Support Team
Hello, since the update to Wordpress 5.1 I miss the settings for the article that were previously displayed under the article. Currently I can not specify a header photo or contribution width because they are no longer available
Hello JochenBake!
Please go to WPBackery settings > General settings > Disable Gutenberg Editor.
Best regards,
DFD Support Team
I use Elementor and find no way to disable Gutenberg
Have disabled with a plugin the Gutenberg
Thank you for the information. We are glad the issue is solved!
Best regards,
DFD Support Team
Will there be an update to support Gutenberg?
JochenBake, the latest theme version is compatible with the latest Wordpress version and Guttenberg editor.
Best regards,
DFD Support Team
If I leave the “Block Editor – Gutenberg” activated, I will not have the option to add a header photo or the post page when writing below the article. There are all settings gone.
You can use ether Guttenberg or theme/WPbackery editor, there is no option to combine them. Just click to WPBackery Page builder to see theme’s editor, please check https://prnt.sc/lzbs7p.
Best regards,
DFD Support Team
Hi there, I love the theme (bought it loads of times) but I’m struggling to see how I make links that are within a body of text a different color to make them stand out. I feel like I’ve been through all the settings 4 times and not see how to do it. Help!
e.g. if I had a paragraph that said “check out the website by clicking here” – how could I make the word HERE blue instead of the standard body text color?
Hello Henryscat666!
Thank you for the attention to our theme!
The link inserted to text block inherit color from Theme Options > Styling Options > Main site color.
Please submit a ticket in our support center in case you need our help or have more questions.
Best regards,
DFD Support Team
I’ve got all 3 Site colors set to blue, yet links within any body of text are still the same color as body – black! You can see all the links on this page aren’t changing color – https://perthhighlandgames.co.uk/competitor-info/results/
Could you please submit a ticket and share the WP access details, we’ll check the backend of the page and find the solution for you.
Best regards,
DFD Support Team
Hello I have this message and when I want to update the action is systematically denied. So I can not use WPBakery. Thanks for your help. “WPBakery Page Builder You are using version 5.4.5. Update to version 5.6. View version 5.6 details. Compatibility with WordPress 5.0.1: unknown”
Hello Djeules!
Please update the theme and included plugins. Please check how to update the theme here.
Best regards,
DFD Support Team
Hello, i have the same problem that the other user.WPBakery Page Builder cannot work with the new version of wordpress. Is it possible to have a solution ? Thank you very much
Hello Djeules!
Please update the theme and included plugins up to the latest version to solve the issue. Please check how to update the theme here.
Best regards,
DFD Support Team
Hello thanks for your quick answer, I already updated my theme and WPBakery remains on version 5.4.5 not compatible …
The version of the plugin included to the theme is 4.6 and it’s compatible with the new wordpress. You need to update the plugin as well. Please submit a ticket in our support center and provide us with the link to the site and WP access details, we’ll help you with the update.
Best regards,
DFD Support Team
Hi, I want to import About Pages but importer not do this.
How can i import your demo about page, contact page import?
Hello Markamdesign!
You need to import 27_pages, we recommend you to use Wordpress importer if you already have content on site. Please check this article for detailed instruction.
Best regards,
DFD Support Team
I try but not importing About Pages for your Layout Theme :
http://nativewptheme.net/pages/about-me-2And your video showing subpage ( Contact Page Demo İmport, About Pages 1 – 2 – About Our Company ETC. demos )
How can i import your subpages ( eighteenth > about pages 1-2-3 and other pages )
The requested pages are included to 27_page, probably the installation was not full at your end because of low server configurations. Please try to import them one more time.
Please submit a ticket in our support center in case you need our help.
Best regards,
DFD Support Team
Thanks Ellen:) You & Your team awesome
Always welcome!
Best regards,
DFD Support Team
deat Native themes team – native themes do not match wordpress version 5? WPBakery Page Builder cannot work
Hello Apikomunika!
Please make sure you have updated the theme and plugins up to the latest version released today. Please check this article about theme update.
Best regards,
DFD Support Team
Ref. Captcha in wrong place – Hi, I have configure a contact form but the Re-captcha is located below the Send Button.- How can I place it before it ?
Hello Dgp74!
It supposes to be displayed under the button. Could please submit a ticket in our support center and provide us with the link to the page in questioning? We’ll check what can be done.
Best regards,
DFD Support Team
