Hello there,

Thank you for purchasing our theme and for reaching us. Visual Composer is distributed as part of the theme under “In-Stock License” which means you do not need a separate license. However this in-stock license only allows you to use the plugin but not update automatically or activate it. Activation is only required for automatic updates and support access.

We provide support for Visual Composer and whenever a visual composer update is available, we will download the latest version test it against our theme and bundle it as a theme update. So updating the theme will get you the latest version of Visual Composer.

Once you had updated your theme, you will have to navigate to Appearance > Plugins > Visual Composer and de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install Visual Composer. This time you can install the latest version from the theme.

The same applies for Slider Revolution too.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hi thanks for your prompt reply..kindly tell me how can i update theme?

Hello again,

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks. Details sent

Thanks. I will check and update as soon as possible.

Hello there,

Thank you for purchasing our theme and for reaching us. Electro > Header > Header Styles applies to all pages of your website except home pages and pages that use home page templates. Home page header styles are set from the page options as show here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options

Can you please make sure that you’ve set the same header style in electro options as well as in page options of the home page ? Please confirm.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The plugin that you’ve shared is compatible with the theme. I am not sure why it wouldn’t show. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please make sure that you’ve used ‘hover’ as the dropdown trigger in Electro > Navigation ?

Thanks, Ibrahim

ya everything choose as hover, but can not click.

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.

Hello again,

The text you’ve marked is a custom text that is generated from Visual Composer. You can change the weight and size from the text editor provided by Visual Composer itself and does not require additional CSS.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Yes, that is what I would have done, except these options are missing from the editor (which I found to be very strange).

Screenshot : http://prntscr.com/m9wizr

I think WordPress editor does not have those options by default. My apologies.

You can use style attribute. Something like this in “Text” tab of editor.

<h2 style="font-size: 14px; font-weight: 400;" />

Hello there,

Thank you for your interest in our theme. Here is an example of variable product : https://demo2.madrasthemes.com/electro/product/ultra-wireless-s50-headphones-s50-with-bluetooth-fullwidth/

The theme is a WooCommerce theme and supports all features of WooCommerce. Variable products are a default feature of WooCommerce and is supported by the theme.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Fixed it thanks .footer-contact { color: #fff }

Glad your issue is fixed. Please do not hesitate to reach us if you have any questions related to our theme.

no matter I figured it out.

Glad your issue is resolved. Please do not hesitate to reach us if you have any questions related to our theme.

Electro > Header > Header Styles applies to all pages of your website except home pages and pages that use home page templates. Home page header styles are set from the page options as show here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options

Hello there,

Thank you for your interest in our theme. Yes, the theme is compatible with Dokan and you can use Dokan to build a multi-vendor website.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello, im responsible for design. Can you contact me via my profile form? I would like to ask you what these modules are and help you visualise that

Thank you, Michal.

Hello there,

Thank you for purchasing our theme and for reaching us. Here is Home v7 built using Visual Composer : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v7/home-v7-via-visual-composer/ You can use these blocks as well as various other blocks from Electro Elements in Visual Composer to build a new home page for yourself.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am able to place an order in your website. Can you please clarify what exactly is the error that you are referring to ?

Kindest Regards, Ibrahim

Выпадает сообщение: – Пожалуйста, введите адрес для продолжения. все поля заполнены, не понятно о каком адресе идет речь. И заказ просто не оформляется.

Hello again,

Have you used custom functions or plugin to edit checkout fields. Your checkout field is missing state, country fields. Please check.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, the theme is compatible with WP Bakery Page Builder.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Peter,

Thank you for reaching us. You can disable the tgmpa notification by adding this code to your child theme’s functions.php : https://gist.github.com/ibndawood/61222bfe3bef478b8f337545be9ebcd6

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi, I have added it to functions.php but nothing has changed, the notification is still there.

That is not possible. It can mean only 3 things.

1. There are other plugins using the TGMPA class.

2. The code not added in active theme.

3. Possibility cached.

Hello there,

Thank you for purchasing our theme and for reaching us. By default it is not possible to have a video as part of product gallery image. You’ll have to rely on third-party plugins like this : https://wordpress.org/plugins/yith-woocommerce-featured-video/ to achieve such a requirement.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Did you upgrade from WordPress 4.x to 5.x ? Can you provide more information on what issues you are facing with the page editor ? A screenshot would help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can add/edit product tabs using custom code : https://docs.woocommerce.com/document/editing-product-data-tabs/ or using a tab manager plugin like this : https://wordpress.org/plugins/wpb-woocommerce-custom-tab-manager/

Here is a sample code to change the priority for a custom tab : https://gist.github.com/ibndawood/60f560f7cffe2e591f059787cbdcf890

You can follow this to re-arrange the tabs as per your own convenience. If you need further help, please let us know.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please give me your website URL ? I will take a look and make suggestions.

Thanks, Ibrahim

I’ve responded to your ticket.

Thanks, Ibrahim