Hello there,

Thank you for your interest in our theme. To answer your questions :

1. The theme does not depend on Visual Composer. All home pages can be built via templates or Visual Composer or Elementor. Its completely your choice. A theme plays a small role in a website’s speed. Your website’s content and your host configuration plays a major role.

2. Yes, you can enable timer in single product page but progress bar for the stocks is not available yet. I can help custom coding this part if you wish.

Hope this answers your questions. Let us know if you have any other questions.

Thanks, Ibrahim

Hi, If I want it to be used for Tshirt products, is it possible to add option like: Size, Color?

Hello there,

Thank you for purchasing our theme and for reaching us. You can edit the menus in Appearance > Menus. Mega menu items are built using static blocks, you can edit the static blocks from Static Blocks in your admin panel. We’ve documented the steps here : https://docs.madrasthemes.com/electro/topics/navigation/general-guidelines/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

hello , how to change the sticky header of different pages? (other than the home page) ?

Hello there,

Thank you for reaching us. Can you please clarify your requirement with a screenshot ?

Thanks, Ibrahim

in the shop page , I want to make sticky the search bar instead of the menu items …

can I change the sticky bar ?

Hello there,

Thank you for purchasing our theme and for reaching us. To answer your questions :

1. Home pages in Electro are built using page templates. ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/ ). This means there will be no content in the text editor area or visual composer back-end editor. The content is loaded from the template file and are configurable via page options meta-box that are present below the editor ( Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options ). This makes sure that the home pages are independent of page editors.

However you can also build the home pages using visual composer. For example, you can build home v1 by following the instructions given here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-visual-composer/ You need to paste the code given in the documentation into your child editor to generate the page using Visual Composer. Here is a video on how to paste the VC code from documentation into your page : https://www.youtube.com/watch?v=mIsMoJmhKVo

2. As for shop pages, they are not built using WP Bakery Page Builder but using WooCommerce templates.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Thank you very much, it is ok for the HOME PAGE, but for SHOP page I still can’t customize it for example I can’t remove the “Recommendation Product” slider.

Hello again,

Thank you for getting back. “Recommended Products” is a static block used as a jumbotron. A shop page jumbotron is assigned via Electro > Shop > Shop Page Jumbotron. You can simple de-assign it to remove the block.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

thank you very much for the good support, I want to ask also how to enable the mega menu in menus and how to add image to the menu

also if you suggest a Social Login & Registration plugin compatible with this theme.

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve documented how to build a mega menu : https://docs.madrasthemes.com/electro/topics/navigation/creating-megamenus/

We do not have any specific recommendation for social login plugin. You can use any plugin of your choice, if you run into compatibility issues, we’ll gladly help.

Thanks, Ibrahim

1- I would like to thank you for the impressive support, and also I want to ask about gallery images in the single product page; some images are hidden in the preview, I need to click on magnifier icon to show the image.

2- How to change the single product header layout to be the same as default home page.

Hello there,

Thank you for getting back.

1. Can you please give me your website URL to check this issue ?

2. Electro > Header > Header Styles applies to all pages of your website except home pages and pages that use home page templates. Home page header styles are set from the page options as show here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#home-v1-page-options

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you very much … this is the link https://bit.ly/2UqoP8Q ... also in the same page i have two windows with the same tabs “Specifications & Reviews”?!

Also could you please tell how to change the style of “Deal Products Carousel” in “Home v4” to be like the style in “Home v1” for example.

Hello again,

Thank you for getting back. The link loads maintenance mode.

If you are having 2 tabs, it is most likely that it is coming from a third-party plugin. Can you please de-activate all third-party plugins to test this.

You’ll have to use a WP Bakery Page Builder element to use Home v1 block in Home v4. https://docs.madrasthemes.com/electro/topics/visual-composer-elements/electro-onsale-product/

Please note it is not a carousel but a single product only.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello,

Sorry, I have just deactivated the maintenance mode.

again, I can’t edit or add anything in the home page by WP Bakery Page Builder, I can’t customize the home page, all settings are just available in normal editor. even for example I can’t remove the Deal Products Carousel from the Home Page also I can’t add product block. From Where I can add Blocks and how to control its places?

Hello again,

Home pages can be built using Page Template or page builders ( you can use WP Bakery Page Builder or Elementor ). We’ve documented it here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v4/

If you want to use WP Bakery Page Builder, you can simply paste this code in your editor ( “Text” tab) : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v4/via-visual-composer/#home-v4-vc-code

Please check the home page options and make sure that you’ve enabled “Page Content”. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/visual-composer-does-not-work-with-home-pages/

You can uncheck the other blocks if do not wish to load them as well.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

From the link I see that you are using extended view. In extended via all tabs are laid out separately instead of as tabs. You can change the view to normal.

If you want to have regular tabs in extended view, please add this to your child theme’s functions.php : https://gist.github.com/ibndawood/be3e83b524345c486c97d05a00f93426

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Also I notice your single product image does not load. This could be due to Visual Composer.

The issue with the WPBPage Builder ( formerly Visual Composer ) not supplying the latest version of flexslider. You simply need to replace the slider in WPBPage Builder ( formerly Visual Composer ) folder with the latest flexslider file from woocommerce. Please follow this step :  

1. Copy contents of the file here : /wp-content/plugins/woocommerce/assets/js/flexslider/jquery.flexslider.min.js

2. and replace the copied content with the content of this file : /wp-content/plugins/js_composer/assets/lib/bower/flexslider/jquery.flexslider-min.js

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thank you very much for the solutions, One last issue is single product image, after i replaced the copied file, all images show up in the page without slider .. you can see the same link >>

also if you please tell how to turn on the timer in “Electro Deal and Products Tabs” because I use Visual Composer and it has no option for timer.

Please email our support and I will check the issue with the slider.

Regarding timer, Countdown timer can be enabled by scheduling your sale. Here are the instructions to schedule a sale in WooCommerce : https://www.speakinginbytes.com/2014/11/schedule-sales-woocommerce/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

Thank you very much for support, issues have been solved but the last one “Single Product slider” not yet.

anyway I want also to ask about how to get the latest update because I have 2.2.6.

Thank you

Hello there,

Thank you for getting back. You can get the updates from your themeforest downloads page.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Please email our support with your WP admin details and FTP details, I will fix the issue for you.

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify what is the error you get when you try to import images ?

Thanks, Ibrahim

Hello again,

The image link does not open. It returns 403. Please check.

Thanks, Ibrahim

there is no error, i use automated import and it succesfully ends, then all categories products slider no images, so may b u can send me ziped /images, or check server u try install, u can reset it, there is reset plugin

Hello again,

When you import our dummy data you’ll have a website similar to this : https://demo.madrasthemes.com/electro/ which has placeholder images instead of actual images. We do not have the right to distribute the images, we only have the right to use them commercially. Hence our dummy content will contain only placeholder images instead of actual images. Actual images take lot of time to import and usually breaks the importer causing error 500 and other issues. Also your website could be slapped with a DMCA notice in future if they find out about using copyrighted images. It is safer, better and faster to use placeholder images instead of actual images.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

ok understand, then i failed on images install, im doing new install now, see how it goes, strange, why it dont load images then ?

Hello there,

Thank you for reaching us. The theme does not modify the quality of the image. If you are viewing your logo on a retina screen like iPhone where the image resolution needs to be doubled, it will appear blurred. You can use an svg logo to resolve this.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

It has the svg logo but it does not appear.

Hello there,

Thank you for your interest in our theme. Can you please clarify what you are referring to as privatised ?

There is option to add static blocks in category pages.

I thank you for your suggestions and we will continue to improve our theme with more features and include suggestions wherever possible.

Thanks, Ibrahim

Selamun aleykum static blocks only above and below should be able to add anywhere we want And the product can be different design than Grid List for sample can be added to the table please contact me with whatsapp communication I would like to have some customizations

Hello again,

Wa alaikum salam. Unfortunately we are not available for customisation requests owing to our commitments. You’ll have to make them with external help. I am sincerely sorry.

Kindest Regards, Ibrahim

and I don’t know why but the theme looks very nice on the page when using windows 10 but when using windows 7 in the choreme browser, the theme is 100% full in the window so there is no space at the sides.

but your theme is really good

ready to pay for customizations

Hello there,

Thank you for your interest in our theme. Yes, the theme is supports RTL.

Thanks, Ibrahim