Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution for that.

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/07/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please update your Theme to the latest version, 4.9.2 and also the Theme required/recommended plugins as well, I hope you will not get these warning again, we have fixed these warnings in the latest version, Please check the Theme change log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.
   

I have the latest version installed (4.9.2) and I am still getting the error. I have also manually copied the latest ‘style-internal.php’ to my website and still get the error. Any other suggestions?

Hi,

Please contact us through our support system with your site WP and CPanel Login details so we will check and try to solve it for you.

Thanks.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.

Thanks.
   

It seems like most of the settings works ok except from logo size and custom css. Logo has become very big in both desktop and mobile view.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

nevermind deleting a renegade index.php in theme root fixed it

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Hope it will help you in solving your issue, Please make sure that you have removed the Porto Model Box element from your page.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested the theme on a fresh new WP and it works same as on your site means the column gap is not working, then I tried to switch to the Twenty Nineteen WP default theme for checking it that the issue is in the theme or in the WP Bakery so I also found the same result on the WP default theme as well which means that the issue is not in the theme but it is in the WP Bakery plugin.

And I am forwarding/Reporting this to the WP Bakery Support as well for fixing this bug in the plugin, so until that please use the padding or margin in the row set for achieving your required needs.

Thanks for your understanding.
   

Thanks for reply! Could you show me example how should I use paddings and margins correctly? When I’m doing it, last 4th box is falling to next line below.

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and try to set it on your site.

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
.porto-product-filters .sidebar-toggle {
    display: none !important;
}
}

Thanks.
   

Thank you that worked.

Most Welcome

Hi,

First of all thanks for showing your interest in Porto WordPress.

And Sorry to say that but this is not the Theme issue, it is the setting of the header, you can set the header and menu colors as per your requirements for header and sticky header from Theme Options.

Thanks.

Awesome I see it! I will go through each plugin and see which one is conflicting with it. Thanks again Ill let you know which one is conflicting with builder so other one use it.

So far CMP – Coming Soon & Maintenance Plugin URL: https://wordpress.org/plugins/cmp-coming-soon-maintenance/ is the one that was not showing the builder. I think we nailed it down to that one. Have a great weekend!

Sound’s Great!

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.

Thanks.

Hi,

We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.

#mini-cart .minicart-icon:before {
    content: "\f217";
    font-family: "FontAwesome" !important;
}

And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please download the latest Theme Spanish Translation files from below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change your site language from there as Spanish for Spain and save changes and check your site after removing the browser cache.

Thanks.
   

Thank you very much kind sir/mam!

Most Welcome

Hi,

For changing the Shop Page URL as per your requirements or any page URL, we recommended to use Yoast SEO Plugin: https://wordpress.org/plugins/wordpress-seo/
Furthermore you can ask from plugin author.

Thanks.
   

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.

Thanks.
   

i got it sorry just find the download button top right

ok to update them do i need to uninstall and lose everything?

as i get this when try to upload the plugin: Plugin installation failed.

Hi,

Please download the plugins zip files into your computer from the above link that I gave you, then Login into your WP Back-end and go to Plugins and deactivate and delete the old version of the plugins then Upload and Install the latest versions of the plugins, hope you will not find this issue and will not loose any thing.

Hope this make sense, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Please go to WP-Dashboard >> Setting >> Permalinks and Refresh/Reset the Permalinks and save changes again and check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

how to Refresh/Reset the Permalinks?

Hi,

Please go to WP-Dashboard >> Setting >> Permalinks and set the permalinks as default and save changes.

1. https://modernthemes.net/documentation/resetting-wordpress-permalinks/
2. https://www.inmotionhosting.com/support/edu/wordpress/wordpress-features/reset-permalinks

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/09/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the exact and proper solution.

Thanks.
   

Will do

Sure

Hi,

It is your site any third party plugin confliction issue, Please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.