778 comments found.
Hi,
On mobile view for my website gymx.ie. I’m getting hotlink image blocks.
The website is www.gymx.ie
Not sure why this is as it works fine on Desktop ?
Thanks, Austin
Hello,
All images are full path same in database. I told you in ticket reply delete your cache plugin and follow our optimization technique.
Thanks
Hi, Is there a way to hide the trainer details when looking at a class?
Thanks
Hello, You mean schedule from single page? https://radiustheme.com/demo/wordpress/gymedge/class/cycling/
Yes
.single-gym_class .entry-footer {
display: none;
}
Thanks
Almost perfect. But that hides the schedule as well. Was just looking at hiding the trainer.
you want to hide only trainer name? Send me access support@radiustheme.com I will do this.
Hi,
Were just have an issue with some of the images now showing in mobile view on IOS devises.
When you view the website site on mobile and move down the home page to say the contact form and move back up the the slider banners. the images won’t load.
Can you have a look at this and let me know ?
Thanks, Austin
Hello, I would like to know how to remove the primary color orange on our page . This color seems to be returning on my page every time I change something in the text. It is really annoying. I have adjusted the primary color to fuchsia (#fb5b21), but the orange color, it keeps coming back in the layout. Thank you!
Hi,
Please change primary color from Theme Option. It will not change. Send me your site url & admin access I will check support@radiustheme.com
Thanks
Hi,
I need to add an anchor link to the BMI Calculator, I have a link in the menu but I just can’t seem to link too the BME Caclulator section or see were to add the anchor link ?
Even if you the BMI anchor link #ID if its already set as I can’t find it 
Can you help with this ?
Thanks, Austin
Hello, Please mail admin access to support@radiustheme.com I will check.
Thanks
Hello, we are building a new website at life-fitness.mirkop.cz – we have problem with the responsive version.
There are 2 pages, which are aligned to the left at the mobile phone and we’ll like to have them on the center:
http://life-fitness.mirkop.cz/reference/ http://life-fitness.mirkop.cz/servis/And another question is regarding the page: http://life-fitness.mirkop.cz/nase-znacky/
We use “cascades” there – on pc OK, but on mobile phones goes the left side first, then picture, but then continues another pic and the side with text block then, and it doesn’t look well…so could you give us advice, how we can settle ( on the mobile phone ) to have text/picture, text/picture..?
If you need to specify anything in more detail, please write us at: projekty@mirkop.cz
Thank you Miroslav
Hi, Can you provide screenshots so that we can understand better? Please write us on our support email support@radiustheme.com for faster support
Thanks
Nevermind, issue resolved
ok nice !!
Hello!
I have your GymEdge Theme, really great, all is ok, but I can’t get the emails sent from the contact form at the site neighter with your required plugin, Contact Form 7, nor with WP Forms Lite. May you help me to discover what can be going wrong? I install many wordpresses and never got this error before, so I am clueless. Thank you in advance. Kind regards, Rossana
Hi, Please first check is server mail function ok? You can use WP Form both from wordpress.org not mandatory need to use contact form 7
Thanks
Hello! Thank you! What is server mail function and how is it ok? I am not a programmer 
But I filled it all with my own gmail account and it worked. What did not work is the corporative email that is an account of a domain name. Thank you in advance,
Kind regards
Rossana
Hi, Then plugin ok please ask your hosting for mail issue. Contact Form 7 is #1 form plugin in wordpress.org as free plugin we use in our theme.
Hi,
I bought your theme back in December and I think its great thanks.
I just want to hide an image in the about us section on mobile devise view and only keep the image for desktop. But the theme is not giving me an option to do so. I was wondering is there and option in the theme or something other I can I can do.
Thanks, Austin
Hello, You mean this image https://prnt.sc/me2y9f
Hi,
I mean the image on the right side of the about section, see link
https://gymx.ieThanks, Austin
please send me admin access to support@radiustheme.com by custom css I can hide it for mobile.
Hi Team,
I have left the social links blanks for tweeter, Google+ and LinkedIn. However, it still displays the same in the footer. Kindly help.
Also, i want to change the border colour(i don’t know what exactly its called) of “join with us” button to #FECC00. Please help.
Hello,
From About widget make it empty it work just tested see https://prnt.sc/mazxnp
You mean slider Join now Button border can change it from layer see https://prnt.sc/mazzau
Thanks
I have made it empty in the widget but it’s still showing in home page. I am using style2 footer. https://prntscr.com/mb57ql https://prntscr.com/mb57lz Please help.
Your solution did work for border colour. Only thing I realised is we need to make changes in both button options that is mobile and web and similarly for other 2 slides as well. Just wanted to know the layerslider plugin comes with the theme. Why is it asking for product activation?
Hi,
It worked. I made the changes in customising contact and socials. Please let me know about the LayerSlider theme activation
Dear Sir,
We are using Layer Slider & WPBakery Page Builder as Bundle. We own Extended License but as per Envato license policy we can not distribute the key see https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This two plugins will work properly without activation activation need only for auto update we release Theme update when this two plugins update come.
Thanks
ok thanks for the support and help. cheers.
Hi, Actually a major thing I forgot to mention. Every time I upload a image(size below 33MB). it says HTTP error and does not upload. Also, few images in the library are not visible. any solution to this? I found solutions elsewhere but it did not work for me. Screenshots below
https://prntscr.com/mb86rc https://prntscr.com/mb86uh https://prntscr.com/mb86xoKindly Help.
Hello,
WordPress media is default feature of WordPress no relation with Theme. Normally hosting related permission it may happen. I got http error in my server also then ask hosting they fix it.
So please ask your hosting.
Thanks
Hi team,
I contacted my hosting. They did try everything and said there isn’t any issue with their end. They explained me and deactivated all the plugins + theme, the images were successfully uploaded without any error. So asked me to check with all plugins and theme for the problem. Later, I deactivated all the plugins(theme being activated) to check the same and found that the image upload showed the HTTP error. So, it means there is an issue with the theme that is causing the problem. I request you to take a look and help on the same.
Thanks in advance
Hello,
Again from my personal experience I told you I got same issue in my website asked hosting they fix it cause media upload WordPress default feature.
May be memory need to increase
See https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-http-image-upload-error-in-wordpress/
Thanks
I have seen this article before approaching you and hosting. Did not work. You say hosting issue. Hosting says theme issue. Confused!!
Please send me url, admin & FTP access which hosting you are using? support@radiustheme.com
Hi,
I have forwarded the details.
Thank you for resolving my issues. Great support!
Thanks !!
Hi there! I have the gym edge theme installed for my website and I get an error when I try and go to the customize theme section.
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
I paid for installation and was looking for the next step to fix this.
Thanks!
Hello, Please check your server PHP version make sure PHP 5.6 + best is PHP 7 that increase site performance.
You can use Theme Option.
Thanks
How can I move the position of the logo closer to the left hand corner?
You mean site main Logo. Please send me url to see how it look.
Thanks
i am facing problem with demo installation pls help
Hello,
Which error you got? See one click demo import option https://www.youtube.com/watch?v=g7oNJipelvw
We have alternative default xml import option https://radiustheme.com/demo/wordpress/gymedge/docs/#demo-manual
after xml import make sure Main Menu set as primary menu.
Thanks
hola! tengo problemas para poder cambiar el idioma de la página y en general de algunas aplicaciones como en el medida de indice de masa corporal y en el horarios de clases
Hi, Please translate Theme & gymedge core plugin all text coming from this two files.
Thanks
me puede indicar los pasos a seguir, por favor ?
gracias.
Thanks
Prepurchase question… Your theme is great looking and you seem very responsive in your comments so I’m impressed so far.
One issue I have with the DEMO sites is that, on things like your Trainers page, and Store page, when you mouse over the main image of the trainer, or product, you see smaller options appear (on trainers page social media icons, on store page quickview or favorites) yet the main image itself does not click through.
This can be confusing for some people, and I was wondering how difficult it would be to make the images click through to what they represent.
(same thing with your “classes” pages)
Thanks
Hello, Thanks for your questions.
For trainers & product image we use an overlayer on mouse hover it come. So at a time below layer will not clickable.
If you don’t like that after purchase send me access I will remove that for you.
Thanks
How do you remove the Join with us button from the mobile view layerslider
How can I center the classes featured image on the single class page?
Hello, I just tested in mobile view Join Now button enable. Please send me page url I will give you custom CSS. If use big image that will fit content area.
Thanks
How can I change a heading colour for a single page?
You mean header banner/ color? you can change from Theme Option or from page / post meta option.
Thanks
I mean the text colour in the banner Thanks
Need to write custom CSS please send me url I will give you css.
I have sent it
mistakenly i was working on main theme. o forget to install child theme. is it possible to install child theme after significant changes ? it will affect the contents?
Have you changed any core file CSS or PHP code? If not then no problem install child theme.
no , i only added meta data of the google verification and Bing. is it ok
thank you for your reply. i did it. no issues so far. i need your support to get how to add snapchat social icon in gymedge options. please share the code to faizalps501@gmail.com. thank you
It need to apply in child theme back end and front end sorry can not give this code in email send me access I will apply or wait till next version I will add this icon.
Can you please advise for this error.
[14-Jan-2019 16:55:03 UTC] WordPress database error Server shutdown in progress for query SELECT option_value FROM wpft_options WHERE option_name = ‘ReduxFrameworkPlugin’ LIMIT 1 made by require(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(’/plugins/redux-framework/redux-framework.php’), ReduxFrameworkPlugin::instance, ReduxFrameworkPlugin->get_redux_options, get_option [14-Jan-2019 16:55:03 UTC] PHP Warning: Error while sending QUERY packet. PID=7741 in /home/gurugyma/public_html/wp-includes/wp-db.php on line 1924
Please check server PHP version make sure 5.6 or + but PHP 7 is best.
how to add snapchat social icon in gymedge options ?
replied previous message
hi is it possible to make menu same like gallery tags ( spherical shape instead of square )
Hello, By custom CSS you can do that write css in this class
.site-header .main-navigation ul li a {
}
Need to adjust margin & padding
Thanks
Thanks alot. i have one more question. in gallery how to display full size image. by default image is not showing full size.
you mean popup image?
Hi, How to add Snapchat social icon in Gymedge options? and i want to add background image in Primary Menu header area/ please support
Hello, To add new icon need to edit code. For background image send me site url I will give you custom CSS code.
Thanks
Then please provide the code to edit .
www.gurugym.ae this is my site
Can not visit your site This site can’t be reached www.gurugym.ae’s server IP address could not be found. I can give CSS code but icon code need to apply in child theme few place need to add code can not give that here.
Please mail screenshot which header you want tot add background image support@radiustheme.com
Thanks
Is it needed to buy Visual Composer Premium version to setup the Gym Edge Theme theme for my domain
Dear Sir,
We are using Layer Slider & WPBakery Page Builder as Bundle. We own Extended License but as per Envato license policy we can not distribute the key see https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
This two plugins will work properly without activation activation need only for auto update we release Theme update when this two plugins update come.
Thanks
