Hi,

I think your friend is using the old the version of the Theme or it may be the cache issue at your friend end.

Thanks.

Hi,

Thanks for notifying us we will look through it with the new Theme update of the Theme.

Thanks.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue, If yes then please contact us through our support system with your site WP Admin Login details so we will update the Theme for you.

Thanks.
   

Hi,

I have just tested your site at my end and it works perfectly fine please see the video of your site: https://jmp.sh/dN3vKJy

It must be the cache issue at your end nothing else.

Thanks.
   

Hi,

This is because I checked the following checkbox in the plugin: Disable JavaScript processing [ If selected, this plugin will ignore JS files completely ]

But this gives me a penalty in pagespeed, if you try it again now the error will occur. There is an option to ignore certain scripts but I don’t know what js script is responsible for this error. Hope you can help, thanks!

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve it for you.

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media(min-width: 992px){
#header .searchform.searchform-cats input {
    width: 248px !important;
}
}

Thanks.
   

did not work your code. i had to add it like this is it ok?

@media(min-width: 992px){ #header .searchform input { width: 248px !important; } }

Hi,

If the code is working for you, then you can use it otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

Please go to Appearance >> Theme Options >> WooCommerce >> Product Archives and set “Pagination Style” as “Infinite Scroll” as showing in this screenshot: https://pasteboard.co/HZLML05.png

Thanks.
   

Hi,

The Speed of the Website is something which can be achieved using Customization so I am able to provide you the tested solutions, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Thanks.
   

Hi,

Yeah, The author of the Instagram Slider Widget plugin is fixing some of the plugin issues and that is the reason the author of the plugin disable the plugin for certain amount of time and hopefully it will be enabled again very soon, and please contact us through our support system so we with your site WP Admin Login details so we will Import the Demo for you.

Thanks.
   

Ok, I found the text,

cant find the image of the girl

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

Hi,

Please edit the particular WP Bakery Column and under Column Setting >> Responsiveness Options you will find an option to Show/Hide the particular Column on particular Devices as showing in this screenshot: https://pasteboard.co/HZHTWCF.png

Thanks.
   

Hi,

Sorry to say that but this is not possible with Porto Accordions element, we have designed Porto Accordions element bit different from WP Bakery Accordion element, so if you want to have the accordion open one at a time then please use WP Bakery Accordion element instead of Porto Accordion element.

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

And also please check the Theme Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Thanks.

There was a conflict between Popup Maker and Mega Menu. I checked “Disable Popups Menu Editor” in Popup maker settings—>MISC. Then the problem was fixed.

Sound’s Great!

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots for the better understanding.

Thanks.
   

Hi,

Can you please share your Live site URL with me so that I’ll check and provide you the solution for that.

Thanks.
   

Hi,

First Please set the Columns on the particular page as 4 or 6 not 5 and then copy and paste the below given CSS code to the particular page Custom CSS option and check your site on mobile after removing the mobile browser cache.

@media(max-width: 768px){
.porto-column {
    width: 50% !important;
}
}

Thanks.

Hi,

You can change it from Appearance >> Theme Options >> Skin >> Mobile Menu as per your requirements: https://pasteboard.co/HZCmIuw.png

Thanks.
   

Hi,

You will find the list of all the third party plugins compatible with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Inspite of that if you want to use any other third party plugin you can use it but at your own risk because we do not provide our dedicated support for the third party plugin issues, as it requires Customization.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Sorry to say that but we have not supported Master Slider any more, Its been around 2 years we have removed it from the Theme, So Instead of Master Slider please use Revolution Slider, and how to set Video in Slider Revolution and Turn ON auto play you can read in the below given docs:

1. https://www.themepunch.com/revslider-doc/video-layers/
2. https://www.themepunch.com/faq/turn-autoplay-off-sliders/

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Please download the plugins zip files into your computer from the above link that I gave you, then Login into your WP Back-end and go to Plugins and deactivate and delete the old version of the plugins then Upload and Install the latest versions of the plugins, hope you will not find this issue and will not lose anything.

Hope this makes sense, otherwise please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Your issue has been solved please check your site after removing the browser cache. We have replied your ticket please check your ticket and reply to your ticket accordingly.

And for your Information: Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST so please be patience in weekend days.

Thanks for your understanding.

ok cheers and thanks!!

Most Welcome