63 comments found.
Hi, I have the same problem like Nico. If I update the properties or services the header, navigation and footer is no longer displayed on the page. Can your tell how to fix the Issue?
Best Regards
Arno
Hello Arno,
We have replied to your support ticket.
Please check it.
Thank you.
Dear people from The Mounty,
I have bought and worked this Wordpress theme for a week now and everything works great, I am pretty happy with the possibilities! Unfortunately I have encountered a problem, because of this problem I can’t work further on the desired end-result for my website.
The problem is the following: 1 – I import the complete demo website (with all data). ‘WHOLE DEMO-SITE CONTENT INSTEAD OF YOUR POSTS AND PAGES’
2 – I open ‘Properties’ in the left-side admin bar 3 – I open 1 random property from the properties list 4 – I save the opened property without making any change
If I now open the saved property in my website it has no header/navigation and no footer, it also looks like some styles are gone.
I have tested this on the following constructions: - wordpress 4.9.8 /wordpress 5.0 - php 7.1.12. / php 7.2.1
I also have updated my permalinks multiple times, they are currently set to: / category / postname /
This one is from the demo and not saved in page-edit yet: - https://challenge.shapes.studio/properties/compact-trailers/
This one is from the demo and ONLY saved in the page-edit: - https://challenge.shapes.studio/properties/captains-cottage/
Could you maybe help me out with this?
I would love to hear from you,
Best regards,
Nico
Hello Nico,
Your support ticket was replied.
Please check it.
Thank you.
ıwant to buy your theme but ı have questıon is it possıble to remove login section because ı want to book without register
Hello,
We appreciate your interest in our theme.
If you mean this form: http://themounty.ancorathemes.com/book-a-place/
It is just a contact form and details submitted won’t allow to login.
If you mean WooCommerce login while checkout, there is Guest Checkout option. It allow customers to place orders without an account. Orders will not be tied to a user account in WordPress.
Best regards
Hello, Your theme interests me but I would like to know how the woo commerce plugin works outside the shop to sell a holiday rather than a physical product. Thank you
Hello,
We appreciate your interest in our theme.
You are able to sell any abstract services instead of physical product.
Once order is paid you’ll receive email with details. You can also manage your orders: https://docs.woocommerce.com/document/managing-orders/
Best regards
Bonjour,
Votre thème est super et commence juste à le paramétrer. J’ai juste un souci sur l’activation des plugins. Il me met : “Désolé, vous n’avez pas l’autorisation d’accéder à cette page.”
Quand je suis sur cette page : wp-admin/themes.php?page=tgmpa-install-plugins. Savez vous d’ou cela peut venir ? Merci de votre retour. Fabrice.
Hello Fabrice,
Thank you for choosing our theme and contacting us!
Please make sure that your WordPress is up to date.
If you still have any issues, please provide us with your website details at https://ancorathemes.ticksy.com/ – so we’ll take a look and assist you.
Thank you in advance.
How can you specify a new feature with icon? I mean i know how to add new feature, but how do you add a icon for that feature?
Thx
Hello,
Thank you for your question!
Please check list of icons included in theme: http://themounty.ancorathemes.com/wp-content/themes/the-mounty/css/font-icons/demo.html
Copy name of the needed icon and paste it in Icon field for your feature:
http://prntscr.com/lli99cBest regards.
is the direct license for WPBakery included? And if yes, where can i geht the licence
Hello,
Thank you for choosing our theme and contacting us!
It should be noted that our theme comes bundled with WPBakery Builder plugin.
Standalone (or separately purchased) plugins come with their own individual license, while bundled plugins purchased as part of a theme (WPBakery Builder including) can only be used under the same license as the theme they came with.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration.
The plugin will still work as intended with the theme once the theme has been activated/registered.
Please take a look on this article about Bundled plugins for more details: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsThe latest version of WPBakery Builder will be included in next theme update. Meanwhile you are able to request the latest version in tickets.
Thank you.
Hello, Essential Grid and Slider Revolution don’t work anymore. They want to be updated but also i need a licence for it. Please fix that issue as soon as possible.
Hello,
Sorry for delayed reply – we don’t work on weekends.
As we mentioned earlier, you are able to request plugins latest version in tickets.
Please submit a ticket at https://ancorathemes.ticksy.com/. Our tech support team will be glad to assist you.
Regards
PreSales: Can you tell me if the booking system/Cal feature will sync using ical? Similar to other booking systems out there.
I would like to be able to manage available dates from my google cal as well as booking from the site.
Thanks in advance
Hello,
Thank you for your interest in our theme!
Unfortunately there is no ical options for Booked Appointments plugin.
You can install Calendar Feeds add-on for Booked, it allows setting up the feeds in your favorite calendar application.
Please check this link for more details: https://boxystudio.ticksy.com/article/3816/
Thank you.
Hello,
As I do to edit this http://prntscr.com/l6iukq in the mobile menu, in widgets I do not see it, I would like to add more data there. Help me please,
Thank you.
Hello,
Would you like to remove mobile search? This can be implemented by adding this CSS code in Appearance> Customize> Additional CSS: .search_mobile { display: none !important; }
Adding more data to mobile layout requires additional customization of theme source files.
Thank you for understanding.
Hello,
This can be changed only in source code of php file:
/wp-content/themes/theme_name/templates/header-mobile.php
Best regards.
Is this template provided with a booking plugin?
Hello,
Thank you for your interest in our theme!
Yes, Booked Appointments plugin comes bundled with theme.
Best regards.
So it is possible to add ‘electricity’ or ‘wifi’ for example. The demo looks like a contact form to me.
Hello,
Sure, you can add any new feature and icon.
There is already presented WIFI feature: http://prntscr.com/l4d1nj
Best regards.
The collapsed menu looks awful in mobile device view.
A full-width menu or accordian would be better.
Are all the images and icons provided? Are they royalty-free?
Thanks
Hello,
Thank you for your interest in our theme!
We have checked demo on mobile and there is no collapse option, there is hamburger menu displayed: http://prntscr.com/kitqfd If you mean collapse menu option on smaller screen sizes (three dots icon) – you can easily disable this option in ThemeREX Addons settings.
All the clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
Nevertheless, you can request the clipart-related image IDs/references and .PSD files by contacting our support department after purchase.
Icons in theme are implemented using ‘fontello’ set. They are included in theme package and you are able to use them for free.
Thank you for understanding.
Thank you for the reply! Yes – I meant the hamburger menu in mobile 
Hello,
You’re welcome!
This burger menu icon is displayed properly: http://prntscr.com/kitqfd But you can disable burger menu option if there is a need and menu will be displayed in few lines (due to small screen width).
Thank you for understanding.
Awesome Work! Good Luck With Sales
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Your comment is much valued!
