Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/06/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested your site and finds a lot of errors in your site console showing in this screenshot: https://pasteboard.co/I0trlBz.png
So please solve those errors and then check your site after removing the server, site and browser cache I am sure you will not find this issue anymore otherwise please do not use the plugin which is creating an issue on your site and for site speeding up please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Thanks for your understanding.

Sir, There are no more issues on the site. You can definitely go back and check. I did remove W3 Total Cache. But didn’t you guys say that its compatible with your theme

Hi,

We have tested the W3 Total cache with the latest Theme and do not finds an issue, Its surely be the issue from your server side, If you want to check you can test the Theme on any other server with W3 Total cache default setting, I am sure you will not find an issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

disregard – I disabled Jetpack plugin and they loaded>re-enabled jetpack after. thanks lol

Sound’s Good

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Thanks.
   

I figured it out shortly after thank you.

Sound’s Good

Hi,

Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks.
   

Hi,

It is because you have not set the category Images from Product Categories, Please go to Products >> Categories and edit the particular Category and set the image in it: https://pasteboard.co/I0jtAdo.png

And then it will work for you: https://pasteboard.co/I0ju3dJ.png

As showing in this screenshot: https://pasteboard.co/I0juspx.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/12/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the font size value as per your requirements.

.carousel-slider__product h3 {
    font-size: 15px !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks a lot, this is working fine. What about if I need to make it bold?

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the font size value as per your requirements.

.carousel-slider__product h3 {
    font-weight: 900 !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Found it its ok

Sound’s Great!

Hi,

Please share your product purchase code with us via our email newsmartwave@gmail.com so that we will verify it and create/reset a support account for you.

Thanks.

Hi,

You can add/insert/put the JS or JQuery code into site Header or Body as per your requirements from Appearance >> Theme Options >> Skin >> JavaScript Code: https://pasteboard.co/I04CVbK.png

Or if you want to put the code as per your requirements on every single page, you can do it, Just edit the particular page and at very bottom you will find Skin Options for the page and you can add it from there as per your requirements: https://pasteboard.co/I04DklX.png

Thanks.
   

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Please contact us through our support system with your site WP Admin Login and Cpanel Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

Please configure your WooCommerce Currency Switcher again by following the Official Guide of the Plugin: https://www.youtube.com/watch?v=wUoM9EHjnYs&feature=youtu.be

And also ask your query here from the plugin author as well: https://codecanyon.net/item/woocommerce-currency-switcher/8085217/comments

You can read the plugin faq as well here: https://currency-switcher.com/category/faq/

Hope this helps.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily Import the Demo Content and Customize it as per your requirements, You can see this Video as well: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

OR Some other videos as well: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

Thanks.

Hi, Thank you. How about instagram post integration?

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and solve it for you on your site.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

First of all, when you will purchase the Theme you will get all the Demos with one click Import functionality , but you can only use one at a time, If you want to use any other Demo after Importing one, then the new one will override the previous one.

1. Project and client section is set/created using Porto Recent Portfolio element and if you want not to use it as Slider you can use Simple Porto Portfolio element as well.

2. Yes, you can set the Form easily using Contact Form 7 on the particular page as per your requirements.

Thanks.

Hi developer Thank you very much for your quick reply ^^ I’m sorry, but I have one more question to ask you. Perhaps. I will not use the theme at the moment of purchase We plan to add an e-commerce page from the page we’ve created here in the future. Will adding e-commerce pages be possible in the future without having to change demos?

Hi,

Yes, you can add WooCommerce Pages in future without changing Demos.

Thanks.

Hi,

While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks.
   

Hi,

We have not removed the Welcome Message from the Header, You can set the Welcome Message and turn ON the Header Top as per your requirements from Appearance >> Theme Options >> Header as per your requirements, and also please make sure that you are using the Header Type which has Header Top from Appearance >> Theme Options >> Header >> Header Type hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

Hi,

This looks like your site permalinks issue, Please go to WP-Dashboard >> Setting >> Permalinks and Reset your site Permalinks to default and then save changes and check your site after removing the browser cache, hope you will not find an issue, otherwise please try once after deactivating your site all the third party plugins as well, It may be because of any third party plugin confliction issue, If your issue will not solve then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.