494 comments found.
what is the difference between buying this theme on themeforest and downloading from Envato elements ( with membership plan)
Hello,
Downloading the theme from Envato elements doesn’t include the theme support. If you want to use our team support, you need to purchase a regular license.
regards
Is there any other issue in the theme downloaded from Envato elements, apart from theme support?
will it be possible to register product for downloaded smarty theme from Envato elements?
Sure, you can register with your purchase code and there wouldn’t be any other problem with using it on your site.
regards
can we change copyright footer?
Hello,
Sure, it can be changed from the footer settings.
regards
Hi, I am interested in purchasing this theme. I have a few question regarding the event plugin you use. Can I use it as a list only? So I don’t want it be clickable and let people register for it. It will be used solely for visual purpose only. Can you please let me know if this is possible and how. Thanks
Hi,
Sure, you can display the events in the list view. Also, the content part of the events are editable and you can easily remove the registration forms. However, it needs to use some custom styles in order to disable the mouse click option. Our support engineers will kindly provide you with the needed styles.
regards
ok great how will I contact them? Also I am viewing the university demo and it changes alot (so many elements missing) when viewing the website on mobile. Why is this and how will I be able to edit it.
You can contact our team here: https://support.stylemixthemes.com/tickets/new
Also, there are no missing elements in the demo. Some elements may have little changes like font size or image size due to the responsive settings.
regards
Hi, thanks so much for you fast responses. I am referring to the slider navigation – They dissapear when I view the demo in mobile. Why is this?
You need to configure the slider responsive settings – https://support.stylemixthemes.com/revolution-slider-responsive-settings
regards
Hello, i buy this theme from element. Can you help me, how to find section id to show category post? Please see my screenshot https://imgur.com/a/7JmgMhe
Hi,
That section ID in your screenshot is generated automatically by the Tabs element. You need to select the needed category in the STM Posts element.
regards
i want to receive donations via woocommerce using a payment gateway instead of paypal.. is it possible?
Hi,
Unfortunately, there is no such possibility in the theme by default. Donations support only PayPal payment method.
regards
Alright, how can I possibly achieve this, I want donations taken through woo commerce using a payment gateway, Paystack. Or any way I can achieve this, they have a WordPress plugin.
Please assist me I have already paid for the theme, thanks a bunch
Hello,
Please try to modify the donation-form.php file in this folder: \wp-content\themes\smarty\parts\
regards
Hello,
My WordPress theme has been upgrade to the required minimum Configuration you specified earlier (max_execution_time 600, memory_limit 128M, post_max_size 32M, upload_max_filesize 32M) and also write permission has been assigned to the application pool for the website rayfieldschools.com, yet i am still experiencing difficulty uploading the DEMO theme and also the revslider does not import any slider.
This is day 3 and yet am not still not able to set up this theme successfully. Why not have a dump.xml file that takes care of the DEMO upload?
Hi,
We are checking your your site via your created ticked. Hope we will solve it asap for you
regards
Hello, it is over 6 hours since you replied yet nothing has been done. I have given you guys full access to my WordPress to rest if you need to and get it fix right away, so why is it taking this long to resolve? or does it takes this long to setup this theme? This is really frustrating as this is not why i purchase this theme to be solving installation problems. Kindly fix up asap
hi
due to high amount of requests it is taking a little bit longer, our developers will reply you as soon as possible
regards
Pourquoi les billets ne marche pas sur votre site ?
They are working. Please kindly try once more -> https://support.stylemixthemes.com/tickets/new/
regards
Salut J’ai une demande pour l’équipe technique
En fait j’ai acheté le thème et j’avoue que cela est bien fait, coup de chapeau à l’équipe.
Juste un soucis pour les en-têtes … Et voici ma question : Est ce possible de faire en sorte que nous ayons le style 1 avec le menu au-dessus ?
Hi,
Sorry about that, could you please kindly clarify your request in a bit more detail? In order to be of better help. Thank you in advance!
regards
Merci Pour votre réponse Voici
Salut
J’ai vraiment aimé votre thème, bravo!
Mais j’ai une préoccupation.
1. Pour l’en-tête, je n’arrive pas à agrandir le logo avec le style 2 d’en-tête. Donc, le logo est trop petit ou le soucis et qu’il soit même soit 200px, malheureusement la taille au choix que vous avez mis dans la personnalisation ne fonctionne pas apparement.
=============================================== =======================================
2. J’ai aussi besoin d’avoir le menu d’en haut (Menu du haut) cela n’est possible qu’avec le style 1, et que cela soit avec le style 2 d’en-tête .
=============================================== =======================================
To the menu to top-to-top-to-one-to-one-to-one-choix
=============================================== =======================================
Merci de vous préoccuper sur ma demande.
en attente
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/ Our support engineers will kindly assist you.
regards
Oui Si je reviens ici c’est parce que quand je crée un billet il y a ce message :
“Subject is too short. Please write a more constructive subject! “
Or j’ai pleinement explicité ce dont je besoin
hello, after installation the Revslider even though active does not have any content in it..This is what it displays: Revolution Slider Error: Slider with alias home_slider not found. Is this theme not supposed to download the dump images to the revslider and display after installing? If No, then how do i get the exact revslider theme on mine?
Hi,
Please make sure that the theme and all the theme included plugins updated in your site
regards
yes it included all the theme and plugins updated in the site. I will suggest you upload the slider plugin so i download and upload manually. Thanks.
All the plugins which are not free come under our EXTENDED License, so you don’t need to pay for their license to use them. Some of them might have messages requiring activation, but they are already activated on our side. No purchase code needed. When using them under our license you will need to wait for the plugin updates in our regular theme updates. If you want to be able to auto update them from wp-admin, you will need to buy your own personal license for that. Also you can update included plugins via upgrading the theme. We include latest versions of plugins in every update of the theme.
regards
Retrying to install all over again but got this error message:
Plugin installation failed.
Plugin not activated. A higher version of Slider Revolution is needed for this theme. Please update the plugin.
How do i update this plugin and will it come along with the slider?
Thanks
In this case, please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/ Our support engineers will kindly assist you and provided the latest version of the Slider Revolution pluin
regards
Hello, What version of Visual Composer does this theme come with? I’m planning to buy this theme, but just want to check first.
Hello,
The theme include the version 5.6 of WP Bakery plugin. Also, we can update you up to the latest version on your site after purchasing the theme.
regards
Hi, I have two questions. The first is how do I hide the filter for the Media Gallery, and the second is how do I add pagination to the media gallery so that it does not show all of the media files at once?
Hi,
We are talking with you on the live chat!
regards
hi we are unable to installing and activating plugins getting error ex: Could not copy file. js_composer/vendor/mmihey/PHP-Instagram-effects/src/Image/Filter.php. total 4 plugins not activating , This theme requires the following plugins: Slider Revolution and WPBakery Visual Composer. This theme recommends the following plugins: Timetable Responsive Schedule For WordPress and WooCommerce.these plugins
Hi,
Please make sure you activated the theme via the token key. Here is a related manual for this – https://support.stylemixthemes.com/forums/topic/token-activation/#post-4216.
regards
Hi. Our client went in and upgraded a plugin and now the Page title says Archive. Do you know what would cause this?
Hello,
Please create a ticket with your site credentials and we will check it for you.
regards
i couldnot activate my smarty theme. please help me
hello
please follow this manual https://support.stylemixthemes.com/forums/topic/token-activationregards
i didnt ppurchase this theme. is it necessary to buy it first??
Of course, you need to purchase the license for the theme in order to activate it.
regards
Hi there, when I add a link on the title of the (STM) Icon Box, the link doesn’t work. Can you help me please ?
Hello,
Please create a ticket with your site credentials and we will check it for you.
regards
Hello, From where I can change the testimonial image size?
Hello,
We have replied you on the Live Chat.
regards
Seems that you didn’t check my last message, please check it and solve the problem
Our support engineers replied to your ticket. Please check your inbox.
regards
Your support engineers again didn’t do or give real solution, they just sent reply so just to say here “Our support engineers replied to your ticket. Please check your inbox.” ... please check the ticket thread and please save your reply until your support engineers fix the problem.
hello
we’ve informed about your picture size and why it is being regerated by the wordpress and recommended you to use high quality images like 900×1200px
regards
Use high quality image like 900X1200 px to display it in the website 225X300 ?? are you kidding !!! is that your solution instead of editing your code
This is the standard feature of the WordPress. WordPress generates thumbnails with high quality if you use the image with respective dimensions.
You added images with 225×300 dimensions in the testimonials section – http://prntscr.com/mek6dz. So WordPress generated thumbnails from those images. As a result, your images lost their quality.
There is no issue in the theme code. The generated thumbnail images are used in the theme elements in order to correctly display them on certain views. Moreover, if you disable them, it will affect your website performance.
Our support engineers keep in touch with you in the Ticket System
regards
I like this theme, and I get very professional support from StylemixThemes, Thanks!
Thank you very much for your warm words 
I am sending here my request, because when submiting a ticket I don’t receive any response in any of my inquiries, I am very dissapointed.
I would like to know if there is a possibility to make the Top Bar responsive as the Header, so when scrolling both Header and Top Bar stick together.
Is there any code I could add to make that possible?
Thanks in advance.
Hello,
Our staff has replied to all of your 8 tickets. And there is only a new ticket which is opened 15 minutes ago. Please wait our staff reply on the ticket.
regards
Hi, I need to expand the header height, where can I see this option? Thank you very much for your answer.
Regards.
Hello,
Please submit a ticker with your site credentials and our support team will help with that.
regards
Hello
After demo installation and after I choosed Header 2 type, there is GAP between top of page and slider and there is no menu or any other data, nothing is same as in DEMO on your’ site.
Slider is moved from the top (I need it behind main menu same as on your’s demo and top manu not showing as well social networks).
Please, see image: https://imgur.com/a/SlAQqM5
Hello,
Please create a ticket with your site credentials and our support team will check it for you.
regards
Ticket opened several hours ago
Our support team will check it and reply you ASAP.
