2369 comments found.
hi, i want to design my website like your website “The Ark http://arktheme.com/#demos ” which demo do i have to install?
Hi shredi!
If you are referring to the white/green/black look seen directly at arktheme.com then that is a custom design only for us, it is not available as a demo. Demos can be found here: http://arktheme.com/#demos and they can be installed via “Ark > Demos”.
Thanks and cheers! 
Hi you all, I wanted to ask if there is a way when we receive a message from the contact form to be able to reply to the sender’s email address. Currently the emails we receive in our inbox come from the website’s contact form. How can we receive them from the sender’s email address. This would be a lot easier way to reply to the sender.
Hi galkito!
Please open a support request and we will give you access to our Ark Academy for this one particular tutorial
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi
Is there a way the Element Blog Column can show only one (or more) chosen categories instead of all the blog timeline?
Thank you
Hi Paul!
Yes, when editing your selected Blog element (via that green-top popup window), go to “Loop” tab and you can exclude any categories from there (and much more).
Thanks and cheers!
hello!
I’ve just instaled your latest version Ark 1.42.0 on wordpress fresh instal !
WP_DEBUG is currently: Enabled
results??
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/revslider/includes/output.class.php on line 3708
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/ark-core/builder/elements/CallToAction/CallToAction2/class.ffElCallToAction2.php on line 146
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/ark-core/builder/elements/Gallery/class.ffElGallery.php on line 707
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/ark-core/builder/elements/Gallery/class.ffElAcfGallery.php on line 733
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/ark-core/builder/elements/OfficeHours/class.ffElOfficeHours.php on line 142
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/ark-core/builder/elements/Team/Team12/class.ffElTeam12.php on line 197
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/xxxxxxxxxx/public_html/wp-content/plugins/ark-core/builder/elements/Testimonials/Testimonials8/class.ffElTestimonials8.php on line 200
Warning: array_keys() expects parameter 1 to be array, string given in /home/xxxxxxxxxx/public_html/wp-content/plugins/fresh-framework/framework/themes/builder/class.ffThemeBuilderElementManager_Frontend.php on line 154
waiting for next version to solve this bugs!
thanks for all!
Hi cursuriccse!
I’m sorry for any inconveniences, but your support is expired. If you wish to receive support, please renew your support.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
i’m sorry to say it, but your theme is NOT compatible with php version 7.3 .. is ok with just php 7.2
more information here: https://wiki.php.net/rfc/continue_on_switch_deprecation
p.s. i’m not paiyng again for a bug theme on fresh install.. sorry..
Hi cursuriccse!
I’m sorry for any inconveniences, but your support is expired. If you wish to receive support, please renew your support.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello there, im testing theme on my localhost. However, after changing the localhost on Xampp to my local IP. I have problem like everything works fine, except on the ark menu, I got duplicate on the url. Like when editing the default header on ark menu instead of
http://192.168.4.86:8080/homepage/wp-admin/admin.php?page=Headers&item_name=Default+Header&item_id=header_defaultis showing me
http://192.168.4.86:8080/homepage/homepage/wp-admin/admin.php?page=Headers&item_name=Default+Header&item_id=header_default.Basically the homepage is being dupicated only in the ark menu, everything else is fine. So I have to remove the text “homepage” everytime I access ark menu. Can you please let me know where I could change it? Thank you
Hi Mavithemes!
Do you have correct site/home URLs via “WP-admin > Settings > General”? This sounds like a general WordPress migration issue rather than a theme issue by the way.
If you didn’t already, flush your Ark cache as well via “Ark > Dashboard > System Status”. Maybe the old site pointers are still cached there.
Thanks and cheers!
Hello, I did all things you mentioned. Here is the details. Thank you for your help so far. https://imgur.com/a/IxxuGJl
Hi Mavithemes!
Could you, please, use the 80 port? You are using the 8080 and this is a problem for WordPress (and Ark as well) to re-write some URLs. Switching to 80 should solve your problems.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I bought the theme because of its ads. but now I am disappointed. There are too many features and these features are simply not available. You have to spend a lot of time learning how to use the theme.
Also, all of the themes shown in the live preview section of the theme do not appear when you load the theme. there is much less. When you set up the main theme, the pictures look very bad and it’s too complicated to use.
If I couldn’t use the revoluotion slider plugin, it was a complete disappointment. wants the activation code. The ticket response time is between 30 minutes and 14 hours, but 20 hours have passed, but the answer still has not arrived.
Another bad feature of the theme is the support videos for a monthly fee of 7 dollars. I expect that the detailed use of the theme I buy as a customer will be shared with me free of charge. I guess this is what everyone expects. However, free support videos are quite inadequate for such a complex theme.
in short, it doesn’t look like a very ideal theme for those who simply want to edit the site. you need to spend a lot of time to master the properties. I’m gonna give the theme a little more chance, and I’m going to keep screwing. If I can’t find what I expect, I will ask for a refund.
Hi farkwebtasarim!
No worries, please simply ask for a refund here. Best of luck with your site!
Thanks and cheers!
Hi Freshface, trying to install the theme however receiving “The link you followed has expired. Please try again” but nothing happens or the theme won’t install when I click try again. Any ideas? Thank you.
Sorry, read a previous comment and found this due to the upload limit. All good.
Hi pgardiye!
I’m glad, that you figured it out.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi, Is there a way to create a subscribe form and auto notify subscribers if new post are available?
Hi occasionaltravelers!
The functionality you are looking form is a custom work, so you can have it custom coded. Out of the box, this is not provided by any theme.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi,
I have bought your theme and used for some months, I am facing a problem I couldn’t find a topic about… in the same section I have set up 2 buttons, “more info” and “buy more”, when i try to put each one in one different color, the other button goes the same color i chose… I can’t manage to have 2 color, one for each, they go the same as i define last in any of them. Can you help me?
Thank you
Hi pauloryamazak!
I’m sorry, but your support has expired. I would recommend you to renew the support pack or purchase a completely new Ark license.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I am using a menu entry with submenu items. On a mobile device this menu item only expands when clicking on the arrow that shows up when using a mobile device. Is there any possibility of making the whole row / text clickable? So that wherever I click on that row, the dropdown menu appears?
Hi hzbaris!
This is not possible, this is a Bootstrap menu designed to open the links on first click so the arrow is used to expand the sub-menu.
Thanks and cheers!
Hi, I just found out that your theme was conflict with WooCommerce Multilingual on the Checkout page. Here’s the screenshot (https://prnt.sc/mh1kdo). It’s on my staging site. The error make the look so weird (on red box) and can’t switch the currency and payment option.
When I change to other/default theme, there’s no issue. Do you know what’s wrong and how to fix this?
Hi PdAnthony!
Are you using a Fresh Builder in your T&C pages? If so, could you, please de-activate the Fresh Builder? There is a WooCommerce filter, which is filtering the page and interfering with Ark. We cannot disable this filter, because it would lead to a greater problems with WooCommerce 
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Ahhhh I seeee… It happens also with WPBakery Page Builder because WooComemrce render the content of T&C page on Checkout page. Fixed now. Thank you so much! <3
Anyway, another question. why there’s only one template for the Product Archive on Sitemap (https://prnt.sc/mhbypu)? We can’t make specific template for other language. Do you have some tips on how to make it like the other (can have different template for different language)?
Hi PdAnthony!
What I usually do is use the “IF” element with this code inside of it:
if (ICL_LANGUAGE_CODE==’es’){ return true; } else { return false; }
The above code in the IF element will make so that any other elements inserted inside this IF element will be printed only on Spanish language for example.
More ICL codes here: https://www.science.co.il/language/Codes.php
So you can for example insert Template element inside IF element, that works great for me.
By the way, a code similar to above can be used within PHP element as well if you don’t want to create Templates for something small such as one line of text etc.
Thanks and cheers!
I see, got it! 2 more questions if its’s OK? 
1. Is there any way to make all products in archive page to open in new page instead on the same page?
2. I often got “Connection error. Saving is disabled…..” message when editing a post using Fresh Builder (but not when using WordPress native editor). Is this theme issue or server issue?
Thank you!
Hi PdAnthony!
1) Only with custom coding, easiest would be with JavaScript
2) That’s a server issue I am afraid
Thanks and cheers!
Got it, got a JS code that works perfect! Will ask the hosting company about the issue.
Thank you!
Hello, I tried the product as suggested and decided it was too slow. I submitted a request for a refund and have yet to hear back.
Hi palmautrex!
Yes, of course, your refund was processed Wish you best luck with finding the right theme!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello, I point out a little bug; your template is wonderful, I hope to help make it even more perfect. If I activate ACF and add fields to the portfolio content type, then when I edit a portfolio item, the fields in the “Portfolio category (Archive) View” section are no longer saved: Custom Post title, Custom Subtitle, Custom Link URL, etc. Hello and thanks
Hi diegoparoni!
Could you please open a ticket with your WP login and URL of this problem?
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello all, I receive the following message when I am trying to install this to my adminstrative console “The package could not be installed. The theme is missing the style.css stylesheet.” Although I have read the instruction neither I have tried to install a wrong zip file nor it is a non wordpress site as well. So I am left with an advice from your part to see why this error is coming back to me. Thanks in advance for your support and help.
Regards, George
Hi George!
If you are trying to directly upload the ZIP file you have downloaded from ThemeForest, it will not work because that file contains more files than just the theme files you need. So please unzip that first ZIP file and inside it find another ZIP file called something like “ark-upload-this.zip” which you can then upload to your WordPress installation.
Thanks and cheers!
Thank you!
Hi, i don’t know how I did it but in altering some text colours all the button (hover states) have changed – is there somewhere on the dashboard where I can return the CSS to how I had it originally as I can’t find a global styling for the buttons (even in ‘global’)? thanks
Hi Jonesy!
You have probably change some color slot in Global Color Library by accident. The Global Color Library can be changed via any color input option or slots #1 and #2 are also located (extra) in “Theme Options” panel.
Thanks and cheers!
Hi, thanks so much for your theme, its the best! One comment: I want to use owl carousel for custom code and can use your css and javascript as you have it allready, but you use an old version that has some errors. Can you please update? Now I need to disable your javascript and load an other version… :/
By the way, why load it twice? your js is in assets/scripts/components as in assets/plugins/owl-carousel..
Hi David!
Thank you so much for your kind feedback.
We do not plan on switching to Owl Carousel v2 because it is not backwards compatible with v1 and there is a general consensus that v2 is not very good and comes with many new bugs that affect even the simplest of solutions so we think it is not production ready. My advice would be to leverage OC v1 or simply use a different slider plugin (not OC v2). I will look into the double inclusion you have mentioned, it’s probably not needed as you have said and take care of it for the next update.
Thanks and cheers!
Thank you for your reaction
I now disabled your version and loaded mine, what I want is working now (dont know if your carousel still works, but luckely I dont need it in this project).
If you are interested, the problem I refered to is this one: https://github.com/OwlCarousel2/OwlCarousel2/issues/822. The solution is here: https://github.com/simonbbrown/OwlCarousel2/commit/7e90b135b31f743bffcf9253cda1f4211b71675b.
Hi David!
The built-in carousels will no longer work when you unload the v1 scripts. But if this approach works for you and your site then it’s okay. I think there are issues with v2 scripts if you don’t unload v1 scripts of that plugin so it’s probably a must anyway. Again, I would recommend a different plugin for your next project as it’s not a very stable plugin (v2).
Thanks and cheers!
Hello there, is there anyway to display a row of woocommerce products on a page of the Ark? Thank you
Hi Mavithemes!
Please search in the Element Library for “woocommerce” and you will find many many WC elements for this there. Most of them are for advanced functionality but there should be one that is easy to use out of the box (should have a screenshot of woocommerce product row as a cover picture).
Thanks and cheers!
Hello, Thank you for your reply. I finally got time to play with the ark, so far so good. Anw, how to make the pagination ajax instead of loading the wholepage? Thank you. Im talking about the woocommerce pre-made template page.
Hi Mavithemes!
Unfortunately there is no AJAX feature for the loop, only the default WP pagination.
Thanks and cheers!
Hi guys, I bought the Ark theme thinking that it would be easy for me to install it on my WP site but it has been very difficult for me to do it (I am not very skilled on web development). I think it’s a great theme, but not suitable for people with little knowledge of web development like me. I want to ask for a refund.
Hi carzatev!
I’m sorry to hear that. However, of course we will issue you a full refund. Please open the request here: https://themeforest.net/refund_requests/new
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I’ve tried installing this theme about 5 times using all methods and keeps saying the link has expired. How can this be solved?
Hi dlynthebrand!
Don’t worry, we will sort this out with you! This happens because one of 2 main reasons:
A.) Your PHP upload limit is small. Ark is stuffed with pre-defined content (for your easier usage), so its little bigger than your usual multi-purpose theme (it has around 60mb). The solution here is pretty easy – install the theme via FTP:
http://arktheme.com/academy/tutorial/upload-via-ftp/B.) You are uploading wrong package. You need to upload file “ark-UPLOAD-THIS.zip”. You might be mistakenly uploading the whole package you downloaded from ThemeForest and this leads for this error. If this is the case, simply unzip the main package from ThemeForest, locate the “ark-UPLOAD-THIS.zip” and upload this.
Let me know, if this helps you or if you still need any assistance
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I have 19 licenses of this Theme template, So i like the template very much. Support wise I am not to pleased, here is their latest response to me when I called out their support tech for being lazy, “No, I can’t type it for the picture. Also your aggression and insulation toward my person is just enough. We won’t be able to provide you with any more support” So there you have it, I get no support anymore because I wont accept sub standard support… You decide. I do really love the template however!
Hi teamdebello!
Every story has 2 sides. Although we really appreciate your purchases and you somehow forgot to mention, that:
- in the history, we exchanged more than 300+ emails and helped you with 74 support requests.
- your description of issues is really vague, usually misspelled few sentences sent through mobile phone. I understand, that this saves your time, but it wastes our time
- your sites have installed tens of plugins and you typically blame Ark for every error first, which is not related to Ark but to your plugins. This can be avoided, if you de-activate the 3rd party plugins, which we are asking you to do every single time and it solves most of your issues.
- we would be able to handle most of these because we want to provide awesome customer service. But you are dealing with us without any sign of respect, just like we are a piece of crap for you.
If you screenshot me your credentials (instead of copy-pasting, so you can save 30 seconds), it takes me a couple of minutes to re-type them. Since credentials are usually not words, but random letters, it also takes me multiple tries, because often I do not type it right for the first attempt. Last but not least, this shows absolute disrespect towards my person. And believe me, I have better things to do with my day, than re-typing credentials after you
You started with disclosing the content of our correspondence, so it would be fair to input what you wrote as well:
Hey Robert!
Can you send these in plain text? I cannot use copy&paste from image
What you cant type it from the picture, would it help if I came over there and entered the letters for you??
How lazy can you be. This email is going viral on your support page. Unbelieveable.
Robert Debello Agency
Robert, we have the freedom to decide, with whom we want to cooperate. And we do not want to cooperate with you anymore. The decision is final.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
The CEO of Freshface, Tomas Herudek, and me just simply disagree on what support means, his last comment to me via email states his position pretty well “Robert, I simply do not care anymore. You are a toxic person and I do not want to deal with you anymore, because any conversation with you just pisses me off. My usual hourly rate is $120 / hr and even if you would pay me $300 per hour, for the sake of my mental health, I do not want to ever cooperate with you again. I do not wish you anything bad and I do not want to spend hours in these meanless correspondencies. My decision is final and can’t be changed.”
Here is the root problem, when you upload the theme one of the plugins you will receive a plugin called “Advanced Custom Fields PRO” this is the ONLY plugin that does not update automatically from Freshface. The support team at Freshface have to do it manually for you or you have to purchase a license directly from the ACF company and then it will do it automatically as well.
That is the crux of our disagreement, updating this plugin. Now everything I say in the above paragraph did not come from Mr. Herudek, I read it on other comments from other users here, and instead of simply relaying that info to me, he gets all whiny with me because I choose to not send him a user id and password for my site in a text format via email, probably the most insecure way to pass this information to him and his team. I have another email where he says that he is unable to write the letters out from a image as it takes him to long, and that it is easier for me to simply cut and paste it for him than it is for him to type out the letters.
So I’m toxic because I call BS on his reasoning for not wanting to do it his way! LOL, ok then to him I’m toxic. This template does work, but the support does not. If you only have 1 or 2 instances of using this template most likely you will like it, but when you manage many many sites and the fact that this one plugin will not update, using this template can become quite frustrating. Most of what i said bears out when you read the other comments here, the good comments come from people that use it once or twice, the bad comments from people who have to manage numerous sites.
And for the people that use this template on multiple sites, here is a link to the ACF page where you can buy a unlimited lifetime license for around $75 USD. https://www.advancedcustomfields.com/ Just do it, dont get into a pissing contesct with Mr. Herudek about updating it. We also buy a separate license for Revolution Slider which is also bundled with ARK, as it does not update regularly with ARK either, so its definitely worth getting that license directly as well.
Hi Robert
I feel, that we are running in circles and wasting my time, so this will be my last response:
1.) As explained in my first message, your behaviour towards us is absolutely disrespectful, where you keep commanding us and insulting us like piece of crap. Let me quote you again:
What you cant type it from the picture, would it help if I came over there and entered the letters for you?? How lazy can you be. This email is going viral on your support page. Unbelieveable.======
2.) ACF pro and Revo slider plugin licenses: We purchased the best possible license we could on both these products. This allows us to distribute the products with our Ark theme. And the license costs about $100 – $300 (not 100% certain right now). But the auto update is not part of the deal – this is the way how the guys from ACF and Revo slider are upselling their licenses. This is pretty common across almost all plugins, so I though, that this is pretty obvious, especially after you are claiming that you are 20 years in the business.
3.) Last thing, which is more kind of a small feedback. There were multiple moments in our conversation, where I was pissed of by your absolute disrespectful behaviour, but if you would just say “sorry man” and copy&pasted me the credentials, I would be able to continue our cooperation. Instead of this, you just escalated the pressure and started insulting me, which leads to this outcome. If you are keen for self improvement, as I am, then I would definitely recommend you to read this book:
https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I got it the first time you said it, I’m just making a record here so other people can find the help they need when they run into the same situation with that plug in. Or maybe you could make mention of it when they buy it? You know just a bit more info about the plug in would have SAVED all of this hassle and with the subscription the plugin is now updated with no mess and no fuss. Have a good day!
“Robert, I simply do not care anymore. You are a toxic person and I do not want to deal with you anymore, because any conversation with you just pisses me off. My usual hourly rate is $120 / hr and even if you would pay me $300 per hour, for the sake of my mental health, I do not want to ever cooperate with you again. I do not wish you anything bad and I do not want to spend hours in these meanless correspondencies. My decision is final and can’t be changed.”
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
