90 comments found.
HI, I have bought the theme a bit more than a year ago, and just love it! I have one question concerning the mobile appearance: can I take out the search icon on the portfolios when hovering? I just want to have the link function – not the search icon and the connected zoom in function. Thanks a lot!
Hi.,
Kindly reply back with your site address and some screenshot like references for a better understanding on it. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it!!!
Regards., DesignThemes Support.
Hello, is it complicated to turn off the animations in the inicial slider of this demo: http://artcrafts.vedicthemes.com/
I want no spinning pictures, just a more simple type of slide effect
Hi admmidiascale.,
Thank you for the interest in our theme. You can easily turn off the animations from the slider backend settings. Let us know once you purchase the theme and we can help you in it.
I have paid to extend my support for 6 months but I can not access the support forum for my theme. It is saying i need a valid licence, which i have! I would like the support i paid for or a full refund.
Hi.,
Thank you for contacting us.
We have sent the support Forum Login details to Your registered mail id. Please have a look.
Regards., DesignThemes Support.
Did you send them to my email address? I have not received them
Hi.,
Yes, We have sent your mail ID. Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
What is Changelog for last update from 15 /11 /19 ?
Hi sotio.,
The theme was not updated on 15 /11 /19. May be we might have updated the description of the theme.
I have a problem with Portfolios for WPBakely.
I would like to display the newest products added. Only the first added products are displayed, the products never change.
I have no answer with the support
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
I have download the Backup & Demo Content and activate it but i can’t find the Demo Content Install under Tools. https://screenshot.net/6953qbd
Hi.,
Thank you for contacting us.
We have imported all the dummy data, installed and activated all the latest versions of plugin files and make the required settings. Please have a look at your site.
http://dukeasiderestudios.com/If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, i want to purchase the theme but i need to know if i can disable the pre-loader from the theme and also if i can change the framed pictures inside the slider on the homepage?
Hi..,
Thank you for the interest in our theme and for contacting us.
Yes, you can disable the pre-loader and change the slider images.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, is it necessary to have a Wordpress Business account in order to use this theme?
Hi.,
Thank you for the interest in our theme and contacting us.
If you wish you can buy the plan with wordpress.com for your Wordpress Business account to get the premium features with wordpress.
https://wordpress.com/#plans http://prntscr.com/oole9c http://prntscr.com/ooleijIf you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi, I have purchased the theme and installed on wordpress 5.1.1. However, some plugins such as Revolution Slider, The Events Calendar, and woocommerce are breaking my site. backup and demo content does not install as well. Please help
Hi,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @ http://themeforest.net/user/designthemes
Regards., DesignThemes Support.
Hi, this is a pre-purchase question. Is it possible to add a blog layer? I didn’t see it in the demo. Thanks
Hi.,
Thank you for your interest on our theme .
Can you please more elaborate your query ( What do you meant by blog layer ) . Regards., DesignThemes Support.
Yes, I mean a page with entries in a blog style
Hi.,
Thank you for your interest on our theme .
We have created this theme for personal portfolio , but you can create a blog too . So kindly refer this link – http://artcrafts.vedicthemes.com/blog/
Regards., DesignThemes Support.
i am not able to find demo content xml file . I need this content to come in my site
Hi.,
You can import our demo via unyson plugin – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/ .
Note : It will completely remove your current content .
Regards., DesignThemes Support.
Hello, Is it possible to add Post Tags to Portfolio Items? Thanks in advance!
Hi.,
Do you want to add tags options for portfolio section like this – http://prntscr.com/o2s5b9 . Then get into functions.php file and paste the below code ,
add_action( 'init', 'create_client_tax' );
function create_client_tax() {
register_taxonomy(
'tags',
'dt_portfolios',
array(
'hierarchical' => false,
'label' => __( 'Tags', CURRENT_THEME ),
'singular_name' => __( 'Tag', CURRENT_THEME ),
'rewrite' => true,
'query_var' => true
)
);
}
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Note : If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get Theme Support
We look forward to helping you!
Regards., DesignThemes Support.
Hello Again How to edit – sort by images in Archive for Term (portfolio-category) Page? In page images is old to new, i want to show -> New to old.
Hi.,
Get into the file path wp-content/themes/crafts-and-arts/framework/register-portfolio-functions.php under function craftsandarts_portfolio_lists at line number 950 ( Approx ) – http://prntscr.com/o18npc
Regards., DesignThemes Support.
Is not compatible with PHP version from 7.1 up. Will you make an update?
Hi.,
Thank you for contacting us.
Our support team currently working on it. You may able to get a demo on this theme with a week or two.
Hello , my support expired but i have trouble to import the demo. On documentation its saying Navigate to the Unyson > Active Extensions > Backup & Demo Content (Install) Navigate to the Tools > Demo Content Install > Select the demo Content > install But the Active Extensions are not there … Can you please help me out import the demo data please?
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Do you completely rely on a Page Builder or shortcodes for your content sections? Or do you fully support Gutenberg and add custom blocks to it? It says that your item is gutenberg optimized.
Hi.,
Thank you for the interest in our theme and contacting us.
Our theme created with the Page Builder / shortcode builder for our page content sections. Our theme in not fully compatible with Gutenberg. We just check our theme with Gutenberg so you can’t create the blocks with Gutenberg editor.
If you have any queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I love your theme, but why you fall back to a limited width of 1170px for the shop page (and some other pages) in the context of a full width layout?
Hi.,
Thanks for your interest!.,
Create a new shop page and set 100% width shop page template to it. You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
why i’m seeing this?—-——-
Your theme (Crafts And Arts) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
Hi Team. I have purchased the theme, but I don’t get the confirmation of signup email after signing up. When I try to register, it says I am already registered. When I click on forgot password, I receive no password reset link although it says it has been sent. Please assist.
I am referring to the support site in the comment above at this link https://themeforest.net/item/crafts-arts-artist-wordpress-theme/20474830/support
Received it a few minutes ago and I will certainly “look at it” . If possible, please remove my email address from your comment. I’d prefer it if you used something like “we have sent the login details to your registered email id”. Thanks!
Hi.,
Okay., Thank you Let us know, if you find any issues in future..
I have security problems with functions.php and wp-tmp.php . I make clean installation and again receive warning from Siteground.
Hi.,
Kindly send us some screenshot where you got the warning , along with your updated WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
