39312 comments found.
Hi i want to change the color of social media in https://www.drbalti.com/ but it doesn’t work in panel avada / social media as well css code : .fusion-social-networks.boxed-icons .fusion-social-network-icon { color: white !important; margin: 0 5px 10px; padding: 8px; background-color: #07b6e6; border: none; -webkit-border-radius: 3px; border-radius: 3px; -webkit-background-clip: inherit; background-clip: inherit; border: 1px solid #07b6e6; text-decoration: none; }
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I want to make a website with a catalog of rental products. Is there a quick way to enter a product listing, description, price, and product page. Should we add the woo commerce module for this?
Hi
Yes. We would need to woocommerce plugin added fro this. You can see our Modern Shop demo and Classic shop demo shop demo to see how this works with Avada
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Please help me. I have 4.0.3 installed now. I purchased the theme for $62 typed in the 3 pieces of information thats needed for the automatic updates (as i dont have a Cpannel in my go-daddy account) I got the “registration complete” with a check mark. An there is no option to update. Its not giving me an option to update this theme. please help me. I also tried doing it manually with the zip file and it states “the folder already exist” so that option is out because I dont have a cpannel)
Hi
I would request you to please create a support ticket and let our team have the issue checked.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Why do the buttons underneath ”$39” & ”$249” on this page not do anything? There is no hover effect if you mouse over them or when you click on them, nothing happens…super strange to me.
Link to page” http://personaltrainingbiz.ctkaupp.com/
Hi,
Your fusion columns have a ‘lift-up’ animation in them. This causes internal links to not work. Please disable all columns hover effect and recheck the button
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi,
is there an option for auto-hide of the sticky header. i.e. it hides when you scroll down and appears when you scroll up.
Hi
I am afraid we do not have this feature in the theme. This would require customization done to the theme
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
i can not get my faq elements to be visible in my theme, if i am in admin i can see them but not in the active theme
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I’ve been using this theme for a long time and I love it but I’ve also been waiting all that time to be able to have a break in the text of my buttons. When will this be available? X theme allows for this when will Avada catch up?
Hello @ohia
Right now this can be done by controlling the width of button via custom CSS, we have not yet received any feature requests for this particular styling of a button, however we are always open to suggestion so please do send us yours with the title of Feature request to support@theme-fusion.com and we will add it to our list 
Thanks
-Ammar
Thank you. It’s a good solution. Wondering if you guys might put a field in the button pop up interface for determining width.
Hello @ohia
Basically the button works on padding, we can’t simply do that with the width because of how dynamic the text could be, let’s say that a user put longer text in buttons and describe a shorter width, that will cause issues in such scenarios.
Thanks
-Ammar
I have a problem contacting support. The email I used to purchase the product is no longer in use so I cannot register my product to contact support and open a ticket.
I am aware my support has expired but I need to be able to register to open a ticket at least!
Please advise as it is impossible to contact customer support in any other way.
Thank you
Hello @creative53
In terms of access to the support account and also to perform the theme update, you will need to get in touch with the person to request that they give you the access credentials for the support account and also access to the Themeforest account originally used to purchase the theme so that you can update the theme and generate a token key as explained here => https://bit.ly/1GrzAgY
If you cannot get in touch with the person that originally purchased the license so that you can get access to their Themeforest account to generate a token key, your alternative is to purchase your own theme license to get access to updates, tokens and theme support => https://bit.ly/2FziuDZ
Thanks
-Ammar
Ammar, Many thanks for the reply. I have access to the Theme Forest, Envato and Code Canyon Account. It is my account in the first place! I have updated my email details there. I have also managed to create a new token there and when I try to verify it on your support account it still does not work? I am losing the will to live as to how difficult it is to contact someone! I have no wish to purchase another license as I have already purchased the current one!
Please advise.
Thank you
Hello!
Please send an email to > support@theme-fusion.com (not our ticket support channel) and include your information so that we can track your account down and get you set up. Also, reference this Themeforest comment so that we can easily identify you.
Thank you, MB
I am emailing you now. Thank you!
Hi
We look forward to helping you
Thank you, Shaminder
I have Avada 5.8.1 and wordpress 5+. Suddenly my hamburger icon does not open, it appends an # to the url in the address bar. Also, my toggles do not open, they append an # followed by about a dozen random characters to the url. I am using autoptimize and w3tc but disabled both and problem persists. I have literally disabled every plugin, cleared caches and issue persists. Any ideas? Could it maybe be the last fusion patch causing problems? https://rehomeinspections.com
Hello @Phillipschnetzer
I can see the issue on your provided URL and there is also an error in console, however its not possible to provide you with the precise assistance on where this issue might be coming from without taking a look at your site, our latest version of Avada does not have any menu or toggle related issue so this may be related to something else that needs checked, please do open a support ticket with your complete site details and our team will gladly check this further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello
I receive this errors on my client sites when they have
our page content could not be displayed as a Fusion Builder layout. Most likely that means, there is some invalid markup or shortcode in it. Please check the contents in the text editor. See here for more information.
This happens when zoomsounds plugin is activated and I try to activate Fusion Builder on a page
Is there anyway to put Fusion Builder in debug mode ?
You can contact me via my profile
Hello @zoomit
If the issue is due to some 3rd party plugin, we suggest you to get in touch with the plugin author about this, however if you want our further assistance please open a support ticket and our team will further assist you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello
I am the plugin author – is there any channel to get in touch with the developers ?
Cheers
Radu
Hello Radu
Yes please, email us on support@theme-fusion.com with the complete details about yourself and also the product and our CMO will get back to you as soon as possible
Thanks
-Ammar
The newest edition of Avada is not working properly about Menu Icon , please fix
Hi
We have no such reported issue and we have tested the icons at our end. They do work correctly. Please ensure you have correct syntax added in custom CSS and reset fusion cache by going to WordPress admin panel dashboard > Avada > Theme Options > Performance.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have searched all of the help info on your website as well as in the comments here. I cannot find the info I am looking for. I have to change the submenu font. I am using the Avada – Cafe theme. I want the sub menu font be different then the default you have on the theme. Is this option in the “Theme Options” section? I can see the “Main Menu” font option, but not the “SubMenu” font option. If so I cannot find it. Can. you tell me where it is as I did not see it listed in any of your help articles on your site. Or do I have to customize the CSS? If that is the case and you please put here the line of code I need to customize in the CSS so I can fix this issue quickly. Thank you so much!
My site link is http://www.sarasotacollection.com/new/
So, from what I can see, at present the sub-menu font is connected to the main site body font. When I change that, I change the submenu font. But that is a problem. Can you let me know what code I can add a font style to the submenu text. Thank you.
Hello!
Yes, the sub-menu font does not have it’s own Typography type option, the menu font option applies to all menus. You will need to use some CSS to apply the font of your choice to the sub-menu items.
Create a ticket using the link below and our team will gladly assist you with this.
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Theme Options Not Save
Avada Current Version: 5.8.1
Avada Previous Versions: 5.7.2
WP Version: 5.0.3
PHP Version: 7.1
PHP Memory Limit: 256MB
PHP Time Limit: 180
PHP Max Input Vars: 1520
MySQL Version: 5.6.33
Server: Apache
Everything OK and Green under System Status
Everything works in WP…..when i want to change any option under Them Options Panel i get this message: There was a problem with your action Please try again or reload the page!
I deactivate all plugins except fusion builder and core, clear browser cache too but the problem remain the same, i cannot change anything in the Theme Options Panel.
Hello!
It is difficult to accurately determine why this is happening without tasking a closer look, however, if you have disabled plugins and the server configuration limits are correct, then check the browser console in Chrome to see if you have an AJAX 404 error. If yes, please contact your hosting provider and have them check if mod_security has been disabled on the server.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thank you for the fast answer.
I got this result under chrome console:
Failed to load resource: the server responded with a status of 410 (Gone) wp-admin/admin-ajax.php
Hello
Yes, in that case you need to contact your hosting provider and show them the error.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
Hi, in cPanel i’ve disable the ModSecurity and now the Theme Options panel works but in cPanel i got this message: Warning: ModSecurity disabled for one or more user domains. Disable ModSecurity only when resolving a problem with your configuration. If ModSecurity is not activated, the domains lose the additional level of protection provided by the module.
While I wait for the host response, I have found a compromise, disable the ModSecurity, change the various settings of the Theme Oprtions panel and then reactivate the ModSecurity.
However I have found who is the cause of all the evils, but I still have to understand how to solve it. It’s stressful to activate and deactivate whenever I have to change an option to the theme.
Hello @Mauroseroveronese
We are glad to hear that you have found a workaround, regarding the issue with ModSecurity we do suggest you to further communicate about this with the hosting provider and they should be able to figure this out.
Thanks
-Ammar
Hi, a client of mine has trouble with showing the image captions and titles in the image carousel. The lightbox is enabled and the “data-caption” and “data-title=’This is the title of the image’” show up in the tag as attributes. But the title and caption does not display.
Hi
Please do check if the title and caption is enabled by going to WordPress admin panel dashboard > Avada > Theme Options > lightbox. Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is the lightbox meant to work on pages as well as posts, I can only get it working on posts.
Hi
Yes, the lightbox should work on page as well. If you are facing an issue, I would request you to please create a support ticket
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, I have bought Avada a number of times for different websites and really like it. I noticed recently went I went into edit a page I could not see the fusion builder, all the shortcodes and text are in one big box. Can you please advise how to fix this issue? Thanks John
Hello!
We released this article prior to WordPress 5.0, the next in our series, please read the entire article carefully so that you understand how this all works and for you to install the Classic Editor plugin -> WordPress 5.0, Avada, & You. All That You Need To Know. We have prepared a comprehensive article to keep you abreast of progress > http://bit.ly/2KYokiQ As we have always advocated, maintain your installs by keeping everything up to date.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi Sir How are you I need a urgent help from you
I want to a second button along with READ MORE in Grid Blog layout. Can you please help me asap that how to do it.
Thanks
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi there!
We are currently using Avada and have already disabled the global sidebar. However, we have enabled sidebar on each of our pages individually. We are currently facing some technical issue with sidebar on our blog page/ blog archive page. We are unable to show the default sidebar even we have tried each and every possible solution.
Kindly, let us know if there is any solution to our problem.
Thanks
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi. 2 presale questions
1. The price of my product changes with the quantity, for example price for buying 100pieces is different from buying 500 pieces. So for the “Add to Cart” Button, can it be changed to “Get Quote” ? If this is done, does the customer send us an individual enquiry for every product that they are interested, or do they send one enquiry for all the products that they are interested ?
2. Can a whatsapp button be added with every product ? For example, product code is ABCD12345. Once a customer clicks on the button, a conversation will be automatically be started, sending us a message that says “Hi I would like to find out more about ABCD12345”.
Are these 2 things doable ? Thanks
Hi,
The above queries pertain more to the woocommerce plugin
1) Changing the button is not a native option in woocommerce or Avada. This would require custom code or a plugin (there are several plugins that do this)
2) You can create a whatapp link and add it to the short description area of the porduct. Creating the link is quite simple. You can see how its done here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
I am trying to insert a slider in homepage but i couldn’t found the settings. Can you please tell me how can i add a slider above the blog post feed? Here is my website http://www.postureg.com/
Hello @Ma247
Please read our article explaining how to assign the slider => https://bit.ly/2AXQkyC, if you need more info on that please open a support ticket and our team will get back to you as soon as possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
