254 comments found.
Hi,
after updating WooCommerce to the latest version, Variable products stopped working. I create an attribute, and add variables, but after pressing Update button, Variables are deleted and they are not showing on webpage front.
can i get support?
thanks.
Hi, I received your mail. I replied and supported through mail. Please re-check and best regards!!
Ok thanks, i sent login details and problem description…
Hi, please discuss the problems with our supporters to solve your problem. Best regards!!
Do variable products work?
Yes, what do your problems with auteur theme? Let me know and best regards!!
Pre-purchase questions: will this theme work with DOWNLOADABLE PRODUCT,VIRTUAL PRODUCT,GROUPED PRODUCT and VARIABLE PRODUCT? Please let me know. Kindest regards
Hi. Thanks for your interest. The Auter theme using woocommerce plugin, so it work with DOWNLOADABLE PRODUCT, VIRTUAL PRODUCT, VARIABLE PRODUCT… If you want to have other question, let me know. I’m glad to assist you. Best regrards!
Hi. I installed the updated theme today but the problems are not fixed. There is no placeholder text in product review section and social share icons don’t work.
Hi, Your case we need access information to check. Please go to my help desk at http://support.g5plus.net/, create topic & give me your account wordpress, ftp account, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp. Best regards!!!
It’s not my case. It’s your case. Your theme has problems need to be fixed. Social share buttons don’t work. In product review section there are no placeholder text in the areas and there is check box without any text (anybody can see these problems in your theme demo). Please fix the problems and update the theme as soon as possible.
Hi, As our supporter replied here: http://support.g5plus.net/forums/topic/social-icons-2/#post-152681 .Hope you wait us a short time, thanks for your time. Best regards!!!
WooCommerce 3.6.1 update – has broken single page products templates. Could you send the update od old woocommerce page template?
Hi, Thanks for your comment. We are checking compatibility with WooCommerce 3.6.1 and will let you know as soon as possible. Hope you wait. Thanks for your time. Best regards!!!
Hi, We checked and update Compatible with WooComerce 3.6.1, view here: http://auteur.g5plus.net/changelog.html .Please update theme to latest version to fix that. To update theme to latest version, you can reference our guide here: http://support.g5plus.net/knowledge-base/how-to-update-to-lastest-version/ Let me know if you still need help. Best regards!!!
Hi,
I have some presale questions: 1. Using your theme, would it be possible to sell other type of products, different from books, for example postcards? How would it look on single product page? 2. What about ISBN and other book requisites (on single product page)? Maybe somewhere under the Author & Category? 3. Is it possible to search by author, ISBN etc.?
Thanks!
Hi, Thanks for your interset in our theme. Q1: yes, you can sell other type of products, different from books, for example postcards. On single product page, it will look like the layout here: http://prntscr.com/natdy6 .If selling products other than books, you can hide the author section. Q2: On single product page, you can display ISBN and other book requisites in descripton section, example: http://prntscr.com/natigs Q3: Using an ISBN is the most accurate and reliable way to search for a book. However, it is a series of numbers that are too long and users can hardly remember, instead you can search by title and filter other criteria: http://prntscr.com/natkar or http://prntscr.com/natkfi .Let me know if you still need help. Best regards!!!
Thank you! The live search is great and it will be really useful.
But for the book requisites (probably WC custom attributes) would be really nice to have them on dedicated spot on the single product page. Like these examples: https://prnt.sc/nawisv, https://prnt.sc/naxih2, https://prnt.sc/naxiuj. Do you think it is possible to have this in your next update?
Hi, On single product page, In the description, you can use the shortcode tab to create tabs and add any information you want, example: http://prntscr.com/nba7i4 Hope you will like it. Best regards!!!
Thanks!
Not at all. Any issues, feel free let me know, we will find out solution for that. Best regards!!!
Is there any way to purchase a HTML version of this theme? I don’t want to use Wordpress.
Hi, Thanks for your comment. Sorry, we do not sell the HTML version. If you want to buy, you can search for it at https://themeforest.net/ .Let me know if you have any other question. Best regards!!!
Thank you for making a good theme. But there was a problem. I use the WPBakery Page Builder plug-in. However, page tab element is not visible. I suspect it might conflict with the Theme’s Products tab. In this case, how do I fix it? I’d appreciate your reply.
Hi, Thanks for your comment. On our demo, the tab element displays normally, you can check this link: https://auteur.g5plus.net/tabs/ .Please re-check your setting or go to my help desk at http://support.g5plus.net/, create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp. Best regards!!!
Can a shopper preview pages within each book?
Hi. Yes, they can. They can view in single products as: http://dev.g5plus.net/auteur/product/a-teaspoon-of-earth-and-sea/ Thanks so much& best regards,
Can you list multiple authors per book?
Hi, Thanks for your interest in our theme. Yes, it is possible. Don’t worry, we will update it in the next time. Best regards!!!
When’s next time?
Hi, sorry for a little delay, we have customized (Demo: http://prntscr.com/n4fcbx ) and updated the theme and are awaiting approval (takes about 1 or 2 days sometimes a few hours).Hope you have a little more patience and thanks for your time. Best regards!!
Hi, The new update has been approved, see the detailed description of the change here: http://auteur.g5plus.net/changelog.html (Demo: in listing page: http://prntscr.com/n4wmal , in single page: http://prntscr.com/n4wmfv , http://prntscr.com/n4wng2 ) Hope you like and buy it. Best regards!!!
Can I search books by name, tag name, author name. I tried in demo but I failed
Hi, thanks for your interest my theme. Currently, my theme haven’t got it. Please explain more exactly what you want here, i can add it for you faster or you have to wait and i will add it in the future. Thanks
I love this theme, but can’t get rid of the auteur header slider and put in my own.It’s not in slider revolution and I don’t see it in customizer. Any help would be appreciated!
Hi, Do you want to have sliders like in the demo, right? or can you tell me in detail what you need to customize (by screenshots). I will guide to you in details. Best regards !!!
Send screen shot via email. I don’t know how to set it this way.
Sent screen shot via email
I don’t know how to post screenshot here.
Hi, I answered your email 3 hours ago, view here: https://prnt.sc/mrn8hp .Please re-check and let me know via email. Thanks!!!
Fantastic help from these guys. Problem solved! They worked with me until I understood it. Love this theme!
Hi, Any issues, feel free let me know, we will find out solution for that. Best regards !!!
Hello its me again 
i have new questions ...
1) How can i edit Event content with WPBakery for example under event text i want to add some gallery
2) how to show all events on events page ? not only upcoming events , i need to click to « Previous Events to see passed events. but i wan to see it like list on demo even if passed
Hi, Q1: By default WPBakery Page Builder is available for pages only. To enable WPBakery Page Builder for pages, posts, tribe_events….Please go to here: http://prntscr.com/mq4o76 Q2: We have provided the button «Previous Events to see passed events, here: http://prntscr.com/mq4yqs .Please re-check and let me know if you still need help. Thanks!!!
Thanks for your reply . first question is solved thank you
but second question is a problem for me … i need to see all Events in one list on my Events page ,like all posts etc… i dont need to click “previous events” and also on homepage i need to see latest events ... even if they are passed… may be i wrote it incorrectly on my above comment …. I would be grateful if you could help me
Hi, Sorry to tell you that it is not as you want. However, you can display as shortcode (display on other pages, not event page). For more information you can reference this guide: https://theeventscalendar.com/support/forums/topic/show-past-events-as-shortcode/ Hope help you. Thanks!!!
Hi again.. thats bad news … i`ll try to make it with shortcode… thank you
Hello there i have added WPbakery as you said and it works except date function … i mean i cant change event date when editing Event with WPBakery but when i switch to Gutenberg it changes date normaly …. where is the problem ? ) * someone forgot to include field to sql query ? )) .. sorry but i will need to explain all this things to content manager soo i need to know exact reason and how to fix such king problems. thank you
Hi, I think you have a misunderstanding here. Changing the date of the event does not involve you using WPbakery or Gutenberg. Go to Events -> Add new or edit event, scroll down and change here: http://prntscr.com/mqmbk7 .Can you re-check and let me know? Best regards!!!
Hello , sorry for being so late… the reason was conflict wpbakery and gutenberg .. and i solve by disabling gutenberg.
but today i got new problem … how can i change list order of passed events ? ASC or DESC ?
Hi, Sorry for reply quite too late at the weekend. The events are currently displayed in the order you created event, meaning that if you create them before that event will be displayed first. We will consider and adding display sorting options (if possible) in the near future. Thanks!!!
hi just installed the theme, it looks great with all the demo content. I was unable to add my purchase code on the support page
Hi, Please contact with me via email: g5theme01@gmail.com and give me your purchase code. I will check and add it for you. Thanks!!
Hi there, I have bought your theme recently and have some questions. I just signed up to your support platform but it shows errors when trying to post my questions …it says to enter my code, then when i do it says my code is already in use??? so I cant post my questions anywhere…here are the screenshots. I am writing here now as I cant see any other way to contact you?? This is my Question I tried posting in the forum. Here are the screenshots: https://1drv.ms/f/s!AntM-TDcE8hsosYrpo4nMSBXQefDFA
Hi There,
I have changed every single preset to have my chosen accent colours and still on some pages the accent colours are the default redish orange ones. I have changed colours in customizer, presets, tried other presets and still they won’t change.
Hoping you can help. Kind regards, Esther
Hi, Sorry about what you are encountering, we will check the support page. For color issue, please check other pages use presets or no. If other pages don’t use preset, please change in Theme Options -> Color tab: http://prntscr.com/mngiig .Please re-check and let me know if you still need help. Thanks!!!
Thank for your reply. I had already changed it there where you suggest and also in every single preset. But the issue is still there?
Hi, Please contact with me via email: g5theme01@gmail.com and give me your account website, i will check it for you, that is fastest.Thanks!!
Hello i have one question. i m using this page (https://auteur.g5plus.net/home-author/) as home page and i cant find settings for light logo.. where to change it ?
oh sorry i found it in presets
Hi, Glad to hear that
Any issues, feel free let me know, we will find out solution for that.
And please vote for my item on Theme Forest (View guide here: http://i.imgur.com/NWG5jQn.png). Thanks!!
ofcourse i did
Thanks bro
I am having trouble with your support page. I am unable to create a support post on the Auteur support page and have entered my purchase code. Here is what I was trying to ask about:
Hello-
I am receiving the following error when trying to activate The Events Calendar plugin:
Plugin could not be activated because it triggered a fatal error.
Warning: require_once(/home/content/p3pnexwpnas01_data01/01/42372301/html/wp-content/plugins/the-events-calendar/src/functions/php-min-version.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas01_data01/01/42372301/html/wp-content/plugins/the-events-calendar/the-events-calendar.php on line 33
Fatal error: require_once(): Failed opening required ’/home/content/p3pnexwpnas01_data01/01/42372301/html/wp-content/plugins/the-events-calendar/src/functions/php-min-version.php’ (include_path=’/home/content/p3pnexwpnas01_data01/01/42372301/html/wp-content/themes/g5plus-auteur/inc/’) in /home/content/p3pnexwpnas01_data01/01/42372301/html/wp-content/plugins/the-events-calendar/the-events-calendar.php on line 33
I have not touched any of the source files. Could I please receive assistance with resolving this plugin? Thanks!
Hi, Sorry about what you are going through. Please contact us via email: g5theme01@gmail.com and give me your account website and ftp account, we will check it for you. Best regards!!
Hello – I did email you earlier about not being able to use your support page. I did however get this issue resolved. Thank you for the prompt reply
Hi, Glad to hear that
Any issues, feel free let me know, we will find out solution for that.
And can you help me?? please vote for my item on Theme Forest(View guide here: http://i.imgur.com/NWG5jQn.png). Thanks you so much !!!
Hi! Can I use the theme for ebooks? Will it be ok for digital products? Cheers, Anastasia
Hi, Sorry for reply quite too late at the weekend and thanks for your interest in our theme. Can you tell me more clearly? With e-books, what you want after payment is complete? customers are allowed to read online or download? Please let me know. Thanks!!
Hi, thanks for your answer. Customers should get a secure unique link to download. Read online as an option could be also good.
Hi, yes, it is possible. You have settings for downloading products like here: http://prntscr.com/mmyatv . After payment completed: http://prntscr.com/mmybeq Customers will receive a unique secure link to download: http://prntscr.com/mmydo5 .Let me know if you hav any other question. Hope you will like & buy this theme. Thanks!!
Great! Thanks a lot for your answer.
Not at all. Hope you will like & buy this theme . Thanks!!
I would like to have a subscription for ebooks. So that user can choose a subscription plan und get 1, 2 or more items per month. Is it possible with this theme?
Hi, Sorry, but the theme does not have this feature. Thank you for puchased our theme, let me know if you still need help. Thanks!!!
This theme is not working correctly. I have been trying to update the content but it does not change anything. Theme options says settings are saved but when i try to view the website nothing changes
Hi, First please check do you use preset or no: http://prntscr.com/mkbt9f ? If you are using preset, please change in the preset area: http://prntscr.com/mkbtfj .Second, check do you use cache or no .If you are using cache, please clear cache to see changes. If you did all but still error, please go to my help desk at http://support.g5plus.net/, create topic & give me your account wordpress, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ You can post access information in Access Info tab: http://prntscr.com/l12mfq when send private information as account website or ftp. Thanks!!!
I am trying to get assistance with this theme. I have emailed four times with no response.
Hi, Sorry for a little delay because our country is on New Year holidays. Our 2019 Lunar New Year holiday schedule starts from 2019 – 02 – 02 to 2019 – 02 -11. During this time, we still support you, but there’s a bit of delay, hope you sympathize with that. Please let me know your email, i will check your problems and reply as soon as possible. Thanks you so much!!!
Hi again!! I just found the topic you created on our support forum. I have just replied here: http://support.g5plus.net/forums/topic/event-date-is-incorrect-on-home-page/#post-149352 .Please re-check and let me know on our help desk. Best regards!
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