3305 comments found.
Hi Guys, Has the Redux bug been fixed yet? I have updated the theme (in fact I bought two themes from you) and the Icon hover colour on the flip cards keeps reverting to red and also the Sold Label colours aren’t updating. I have saved a colour scheme on both and updated the theme and plugins. Thank you
Redux has not fixed this yet that I am aware of, however we find if you name the color scheme something different (don’t leave it the Default name) it doesnt seem to happen.
Thanks for the quick reply. I have done that but the flip card icons and sold label colours won’t change. The menus reverting seems to be a random thing
Hmmm not sure what is going on, please renew your support on ThemeForest and open a support ticket at https://support.themesuite.com with temporary login details to your website so we can investigate.
Hi Guys,
I have a couple of simple questions and am out of support. I have two versions of the theme and it looks like I can’t get support unless I buy it twice. Is that correct? $60 is a lot of money to just ask 2-3 questions.
The questions are:
1. Social Icons in Top Fixed Header – Have you nailed that yet.? Can’t see it in updated theme. 2. Footer Twitter Feed Widget not showing in my Widgets choices 3. How to double size of Social icons in bottom footer and keep them fixed colour
It would also be helpful to know how to edit the Call to Action row on Homepage if you haven’t nailed 1 above. I would rather use that area for phone | email | social plus optional Schedule Test drive for those that use it of course. Nicely responsive of course.
Thanks again. As I say, once I’ve solved that, I am done for a few years.
J
Hi Jan,
You only need to pay the support renewal fee on one of your theme licenses and it will activate support on both of your theme licenses. That is one of the benefits of purchasing multiple licenses of one theme, the support is the same price whether you have 1 theme or 10 themes. As far as it being a lot of money relative to the support you will need over the next 6 months, that is entirely a personal decision. If it is not worth it to you then there is no obligation to renew it.
Regarding your issues/questions:
1. We can provide you with code to activate this on our support site, but unfortunately this does require you have active support
2. You should see this under Appearance >> Widgets and it is titled [LISTINGS]: Twitter Feed. If you are not seeing it for some reason you will need to renew your support and open a support ticket including temporary login details so we can investigate. I just checked and I see it here on my end.
3. This would require some customization, if you would like a quote on having us customize it for you please send an email to sales@themesuite.com
Thanks for the quick reply. I hope I didn’t sound critical. The extended support is $25 for six months and the Renew Support is showing £60 for six months, so assumed it was double. (Or one per license). Will have to give it some thought, but I can probably figure it out.
Ok sounds good Jan 
Does the theme have the capability of an inventory data feed via ftp?
You would need our Automatic Importer plugin to accomplish this, please send an email to sales@themesuite.com for more information on this plugin. If I misunderstood and you meant you want to push the inventory from your website to feed it to other sources you can also do that with our Automatic Exporter, again if you are interested in this plugin just let us know. Thanks for your interest in our products!
I was actually wanting to import the inventory to my site through a platform like inventory plus
You can run manual imports under Listings >> File Import using the integrated functionality, but if you want to automate the inventory updates on a schedule you would need the Automatic Importer plugin
Unable to update theme – going round in circles trying to get my theme to update – just get message that ‘Update package is not available’.
Claims I don’t have a valid Username and API key – then prompts me to update, which I do. But no joy.
Envato has implemented a rate limiting tactic to force everyone off of their old API and onto a new one. You will need to manually update your theme and plugin to the latest versions, and then AFTER you do that go to Theme Options >> Update Settings and connect your Envato account to the new API. After you do that you should be able to automatically update again going forward. Here are some links to knowledgebase items explaining how to manually update:
Theme: https://support.themesuite.com/kb/faq.php?id=17 Plugin: https://support.themesuite.com/kb/faq.php?id=7
If you are not comfortable doing this and would prefer to have someone else update it for you please send an email to sales@themesuite.com. Thanks!
Hello, I just purchased the theme and have errors with the 3 recommended plugins. I’ve tried to submit a ticket but your ticket system says – my support expired, I just bought it 5 minutes ago. I need support to help me so I can continue working on the project.
Your support has ran out, please extend the support and refresh the product under My Products
Ahh, I got your ticket system to work as it did not connect to my account with Envato at 1st so I tried again and now have successfully submitted a ticket. I wait for your assistance so I can begin working. The ticket = 885964
Awesome support!! Thank you for your quick reply via ticket to assist
Awesome, glad to hear it is sorted!
It appears your support system has crashed. What’s your status on that? I have some support issues to discuss.
It hasn’t crashed, we were just upgrading it. The upgrade is complete, you are welcome to open a ticket.
Hello looks like there is an update pending for the theme but unfortunately I’m unable to update it and the website is just displaying a blank white page. I was able to get my hosting company to change the settings to the default WP theme but I’m unable to update the theme or it’s plugins. Any suggestions? Would deleting the theme and reinstalling it lose any data or other work I’ve done?
I would recommend manually updating the Automotive theme and Automotive Listings plugins via FTP:
Theme: https://support.themesuite.com/kb/faq.php?id=17 Plugin: https://support.themesuite.com/kb/faq.php?id=7
This shouldn’t affect any data or work you have done unless you have customized the core files (which likely you have not). If you are not comfortable doing this we can take care of it for you as well, please send an email to sales@themesuite.com if you are interested in having us update it for you. Thanks!
Hello! My colors in custom styling header are not saved. All of a sudden it goes back to default red settings. Works on some pages, different long time before it switches back? Theme is recently updated.
Regards!
Please make sure you have added a name to your custom style and saved it. If you leave it as the Default it can reset to default.
If you have renamed it already then it depends what version you updated from, but there was a bug in previous version a while ago that caused this, however you shouldn’t experience this in the latest version. If you continue experiencing this going forward with your theme and Automotive Listings plugin updated to the latest version please open a support ticket at https://support.themesuite.com with FTP and wp-admin login details so we can debug the issue.
Is it possible that the error is caused by an old version of Automotive listings? We have no need for it on our page and have not kept it updated.
Yes that is possible, typically it should always be updated at the same time you update the theme
How do i edit the “Discover a website for car dealers that converts visitors to customers” text on my homepage
You can do this under Call to action in the right side column when you edit the page.
Can you change the price to be shown in Euro and not Mileages but Kilometers?
Yes and yes
Hello, is it possible to customize the blog page? Kind regards Hans
Hi Hans – Yes you can customize the blog page and use the Child Theme included in the theme bundle. If you need more direction on this please renew your support and open a Support Ticket, or if you would like a quote on having us perform the customization for you please send an email to sales@themesuite.com. Thanks!
Hello themesuite, I’m very interested in your Automotive theme, but have a few questions left, which I couldn’t figure out even with the demo. 1. Does this theme or any bundled components/modules/plugins grab any data? As we are a German company we have to comply with EU-GDPR and need to know. 2. Is it possible to change the consumption to l/100km and add further info like efficiency and emissions, especially in the “all listings”-view? 3. I’d like to use my export from mobile.de to upload into Inventory. mobile.de exports an .zip-file, containing a .csv with all information and an ID, together with all pictures of all cars named like id%_%serial .jpg (e.g. 78_1.jpg .. 78_15.jpg). Does Inventory get this logic?
I think this is all for now. Thank you in advance.
1. Yes, it is 100% GDPR compliant. You can enable GDPR compliance under Listing Options >> Email Templates >> GDPR compliance
2. Yes, you can easily change it from MPG to L/100km
3. Yes, you can import CSV files under Listings >> File Import. We also offer an Automatic Importer plugin if you ever want to automate the inventory updates on a schedule, you can send an email to sales@themesuite.com if you are interested in more information on this plugin.
I just renewed my support but I can’t get it to update in your support platform. Can you please help? Where do I find my Theme Suite Plugin License?
You are looking for your theme license which is through Envato, so on our Support website just click My Products in the top menu and then click Grab Envato Products and that will update your account products. After you do that the first time you will not need to repeat this process in the future when you update your support, it will happen automatically. Thanks!
I don’t have Grab Envato Product…
It’s showing Envato Account Connected and displays the
Automotive Car Dealership Business WordPress Theme .. It’s saying it’s not registered and expired.
Still hasn’t updated on your support system to allow me to create a help desk ticket. Can you please help?
Sorry for the late reply on this, we had an issue with the OAuth and have got this fixed now, if you try it again you should be able to refresh your products now. If you still are having trouble for any reason opening a ticket please send an email to support@themesuite.com and we will work with you to get it sorted. Thank you for your patience!
Hi. How can i make page and homepage section with SPECIALS? I don’t mean to use badge! What i need is side category of special deal cars…
You can make a Listing Category for Specials under Listings >> Listing Categories and then use the Featured Vehicle Scroller or Inventory shortcode to display these specials on a page or the homepage. If you need further assistance with this please renew your support and open a Support Ticket including your website details and we would be happy to assist further. Thanks!
Hello, I just update the plugin “slider revolution” is now I have this error message in both the back office and front office:
Fatal error: Uncaught Error: Call to a member function using_index_permalinks () on null in /home/centretechnique9/public_html/wp-includes/rest-api.php:344 Stack trace: # 0 / home / centretechnique9 / public_html / wp-includes /rest-api.php(734): get_rest_url () # 1 /home/centertechnical9/public_html/wp-includes/class-wp-hook.php(284): rest_output_link_wp_head () # 2 / home / centretechnique9 / public_html / wp includes / class-wp-hook.php (310): WP_Hook> apply_filters (Array, Array) # 3 /home/centertechnical9/public_html/wp-includes/plugin.php(453): WP_Hook-> do_action (Array) # 4 /home/centretechnique9/public_html/wp-includes/general-template.php(2614): do_action (‘wp_head’) # 5 /home/centretechnique9/public_html/wp-includes/theme-compat/header.php(46 ): wp_head () # 6 /home/centertechnical9/public_html/wp-includes/template.php(688): require_once (’/ home / centretec …’) # 7 / home / centretechnique9 / public_html / wp-includes / template.php (647): load_template (’/ home / centretec …’, true) # 8 / home / centretechnique9 / public_html / wp -includes / general-template.php (41): l in /home/centretechnique9/public_html/wp-includes/rest-api.php on line 344
What should be done ?
Here is the address of my site: https://centre-technique-972.com
Please open a support ticket at https://support.themesuite.com with temporary login details for both FTP and wp-admin so we can investigate what is going on here and help you get this resolved. Thanks!
I have create ticket. It is ok.
Perfect thank you, we are looking into it and will be in touch shortly
Thank you very much
Hi, long time no talk. My support has expired, but since support doesn’t cover customizations, I thought I’d try asking here. Could you give me a quote for modifying the pricing fields to accept both text and numbers, rather than forcing a currency format? During tax season, my client insists on listing certain vehicles as “Call for Pricing,” which obviously doesn’t work. It just shows up as $0. If I need to renew support, I understand.
Thank you!
We have this functionality built-in already, if you need assistance setting it up please renew your support and open a Support Ticket and we would be happy to assist further I should mention the setting we have built in for this only sets it globally however, so if you want something custom for each listing then we would need to customize this (and in this case please send an email to sales@themesuite.com and we can provide a quote on this). Thanks!
Hello,
I haven’t checked my website in a while, but suddenly some problems started occurring? For example; On the homepage at ‘new arrivals’, after you click 2 times, the website doesn’t show any more images, why is this?
And if you click on a car to enlarge the image, I get to see a black screen?
I haven’t changed anything in months on the website and suddenly these problems arise. Is there any fix for this please?
its about www.Kuurnemotors.com
Please update your theme and bundled plugins (Automotive Listings, Visual Composer, Slider Revolution) to the latest versions and then fully clear your browsers history and cache and any caching plugins you may be using on your website. Thanks!
Hi, I’ve bought your theme some days ago. That’s splendid but I’m in trouble with the traslation in Italian. I’ve downloaded “Loco” a plugin for translations and seems that someone traslated the theme before (it says “100% translatet under the italian language) so…may I know how to “set” that translation? (there are many languages available as english, dutch, french and many others…) Thanks a lot
When you download the entire theme package off of ThemeForest and extract the zip file you will find a Languages folder. In there you will find the Italian translation for the theme and Automotive Listings plugin. You can just place these files in the appropriate WordPress locations. You can read more about translating here: https://docs.google.com/document/d/1SltR_rZvgNtHJoSP82hvx6SDsDeDe2ZNq1zHkfPKPwo/edit#heading=h.6dehhg4vi34m
Hi, so which is “the appropriate WP locations” in this case? (For Automotive WP Theme)
As per the link provided above it is wp-content/languages/themes/ for the theme and wp-content/languages/plugins/ for the Automotive Listings plugin.
jdasjk
Hello, I’m having a hard time with my inventory page when viewing my website on a Mobile phone. Both the image gets wide and then the menus overlap on the inventory page. Any help with this? it’s done this since I got the theme. Thanks!
www.busandtransitnh.com
Please open a Support Ticket including a temporary login to your website and we will be happy to assist with this.
