Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Appreciate your quick help this solution worked, thanks

Most Welcome

Can you activate the code and give me a new code?

I actually bought a new product with a copyright code that cannot be used now

Purchase code can not be generated from author’s end. And I think it’s same for Envato too. If you can not find the way to get the purchase code back, your own way is to purchase new license. Thanks for your understand.

I mean the “live preview button” in the portifilo, they cant work when I insert a url

I cant find instagram slider widget at the left side, can you help me with that

Hi,

Can you please contact us through our support system with your site WP Admin Login details with a fresh new ticket and also provide us the screenshot of the issues in the ticket so we will check and provide you the exact solution.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested those plugins with the Theme yet, but if you want you can try/test any of the third party plugin with the Theme but at your own risk.

Thanks.

Hi,

1. This is the entire Blog Archive Page Setting of the Classic Original Demo: https://pasteboard.co/I2rvTgl.png

2. Please make sure that you are using the latest version of the Theme and Plugins, if not then please update it, I am sure you will not find an issue, or it may be your translation files issue, Please change the language to default Eng and check your site after removing the browser cache and if the issue resolved then it means the issue is because of the language files you have to replace those with the latest ones.

3. It is working perfectly fine at my end it must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please go to WP-Dashboard >> Setting >> Reading and set “Blog pages show at most” and “Syndication feeds show the most recent” to “99” and save changes and check your site after removing the browser cache: https://pasteboard.co/HYWEtV5.png

I am sure both of your issues will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you on your site.

Thanks.
   

Problem solved thank you

Most Welcome

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the font-family value as per your requirements, It will only change the paragraph font family of the Posts on Blog page.

.blog .post-content p.post-excerpt {
    font-family: cursive !important;
}

Thanks.
   

Hello, Thank you. But the code changed only the text of Excerpt Length. How do I change the text of the post content? Thank you!

Hi,

Can you please contact us through our support system and provide us the screenshot and URL of the page so that we will check and provide you the exact solution for that.

Thanks.

Hi,

Please make sure that you are using the latest version of the Theme and also the latest version of the WP and latest version of the Theme required/recommended plugins, I am sure you will not find an issue.

Thanks.
   

Hi,

Yes, The latest version of the Theme is fully compatible with the latest version of WordPress 5.1, You can update it.

Thanks.

Hi,

1. Please update your Theme to the latest version and also the Theme required/recommended plugins as well, I am sure you will not find this issue anymore: https://pasteboard.co/I2l6ogy.png

2. Please read about header builder functionality here in the Theme documentation: https://www.portotheme.com/wordpress/porto/documentation/header-builder/

3. We are working on the new Theme update and we already have this feature request in our upcoming list.

Thanks.
   

I just installed the theme 2 days ago, and I am very sure I have the latest version installed. Moreover, this issue works fine on the demo site.

Hi,

You can check it on my test site as well: http://hubdatasolutions.com/pearl/porto/shop19/

It is working perfectly fine, Please update your Theme again to very latest version and also the Theme required/recommended plugins as well, I am sure you will not find an issue, and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution, please also provide the screenshots of your issue through our support system.

Thanks.
   

when i use structured data testing tool the BreadcrumbList not include rich snippet (price,priceCurrency,availability…) i have enable Breadcrumbs in Yoast SEO. The old version 4.9.3 word fine

Hi,

We have tested it at our end and do not finds this issue so as I told you above that Can you please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution, please also provide the screenshots of your issue through our support system.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. When Importing Demo content you will find an Option “Override Existing Content”, You just have to un-check this option before importing the Demo content, then you will not lose your previous content on the site like Pages, Posts, Products, etc. The Option is showing in this screenshot: https://prnt.sc/i9wm59

2. Yes, The Theme can handle a large number of products as well.

3. You can display as many products as you want on the pages.

Thanks.

Hi,

It seems to be the cache issue at your end, Please make sure that if you have server cache Installed and Enabled so first flush/remove it and then deactivate it and then remove the site cache and deactivate all the cache plugins from your site until you are in the development process and then go to Theme Options and press save changes button and finally check your site after removing the browser cache I am sure you will not find an issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

Please download the latest version of the WP Bakery from here and Install and Activate it on your site: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Thanks.
   

Thanks! That solved it!

Most Welcome

Hi,

There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

Thanks
Have a nice day
   

Hey thank you for your message. My problem, i can`t load any contetnt from the slider revolution library.

Hi,

Yes this is because the Slider Revolution plugin which is coming with the Theme Package is not the extended license purchased, so that is why you do not have unlimited resources for that particular plugin, If you want to use the Slider Library you have to purchase the premium plugin separately, this is Envato policy you may wish to confirm from them as well.

Thanks.

Hi,

This is only possible with the help of blocks otherwise it is not possible using Theme Options, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/10/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please go to Appearance >> Menu and make sure that you have set the Main Menu for your site from there as showing in the below given screenshot: https://pasteboard.co/I28D4Gf.png

I am sure your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Not all of them are lost, but for example, some custom headings will be lost on the home page, and some testimonial will become default.

Hi,

This is not possible, I think you have not updated the Theme Properly or there must be any customization you have did which has been lost while updating the Theme or it may be because of you updated the Theme from very old version to the latest version and lost many of the things in between updates of the Theme.

So please run the backup of your site and then contact us through our support system with your site WP Admin Login and Cpanel Login details so we will update the Theme for you.

Thanks.