Hi.,

Thank you for contacting us.

Kindly, mail us your issue (my failure is about code structure on the page) with clear screenshot and the page link along with your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Refer : http://prntscr.com/mkev23

cPanel login details (Admin username and Admin password)

WordPress admin login (Domain Name, Admin username and Admin password)

FTP access login details ( FTP Host, FTP Username, FTP Password)

Regards., DesignThemes Support.

Hi.,

Kindly send us some screenshot about your issue along with some screenshot . So that we will help you better.

Regards., DesignThemes Support.

Hi there: This is the link: And this the error:http://www.lopezgil.com/

Fatal error: Uncaught Error: [] operator not supported for strings in /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-content/plugins/LayerSlider/includes/slider_markup_init.php:83 Stack trace: #0 /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-content/plugins/LayerSlider/wp/shortcodes.php(218): include() #1 /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-content/plugins/LayerSlider/wp/shortcodes.php(159): LS_Shortcode::generateSliderMarkup(Array) #2 /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-content/plugins/LayerSlider/wp/shortcodes.php(49): LS_Shortcode::processShortcode(Array) #3 /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-includes/shortcodes.php(325): LS_Shortcode::handleShortcode(Array, ’’, ‘layerslider’) #4 [internal function]: do_shortcode_tag(Array) #5 /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-includes/shortcodes.php(199): preg_replace_callback(’/\\[(\\[?)(layers…’, ’ in /homepages/38/d621997944/htdocs/DrLopezGil/httpdocs/enconstruccion/wp-content/plugins/LayerSlider/includes/slider_markup_init.php on line 83

Looking forward to hearing from you Thanks,

Hi.,

Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.

Regards., DesignThemes Support.

Hi.,

Thank you for purchasing our theme and contacting us.

After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.

For the purpose of demo content import we have used “Unyson” plug-in to import the demo contents.

Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.

http://wedesignthemes.com/support/knowledge-base/server-requirements/

Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.

https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

Video: https://www.youtube.com/watch?v=Zt33ypi2uno

Note : We have offer a setup service as free of cost for basic installation and import the dummy data.

If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.

Refer : http://prntscr.com/mkev23

cPanel login details (Admin username and Admin password)

WordPress admin login (Domain Name, Admin username and Admin password)

FTP access login details ( FTP Host, FTP Username, FTP Password)

Regards., DesignThemes Support.

Hi.,

Get into the file path /wp-content/themes/soulmedic/404.php and paste the below code ,

Code :

<?php
header("HTTP/1.1 301 Moved Permanently");
header("Location: ".get_bloginfo('url'));
exit();
?>

Ref : http://prntscr.com/mr7o4x

We look forward to helping you!! please be sure to rate our theme for us! If not don’t forget to rate our theme!! Please visit below video link for how to rate our theme:

Refer : http://recordit.co/YqdTBuEJRm

Waiting to see your 5 stars rating. Thanks in advance.

Regards., DesignThemes Support.

When i check gallery i see that the menu is more evident than i expected. How can i solve this? i want it to be less evident

https://prnt.sc/mtxgbv

Hi.,

Kindly, send us some screenshot how do you want to display the menu , along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.

Regards., DesignThemes Support.

Hi.,

We have made the changes as per your needs. Please have a look. https://www.dropbox.com/s/nxu8jdsf4crd25q/MECM9867.MP4?dl=0

Hello,

Thank you for your excellent support! The issues have been resolved

Hi.,

Thank you very much for such a valuable feedback with the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.

Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength. If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us Regards., DesignThemes Support.

Hi.,

Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.

Regards., DesignThemes Support.

Hi.,

It seems you have edited our page under the block editor , so that only it causes the issue . Kindly get into the Admin Panel > All Pages > And Click Edit With DT Page Builder > After that you can enable the slider option .

Else kindly activate https://wordpress.org/plugins/classic-editor/ this plugin and enable the option and check out the issue .

Regards., DesignThemes Support.

Wow. Perfect. Very Thanks!!!

Hi.,

Thank you very much.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Get into Admin panel > Appearance > SoulMedic Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.

#logo { width: 120px !important; }

Note: You can change the width value as per your need.

If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.

Thank you, we look forward to helping you!

Thank you

Hi.,

Thank you.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Get into Admin panel > Appearance > SoulMedic Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.

#main-menu {font-family: 'Open Sans', sans-serif !important; }

Note: You can change the font-family value as per your need.

Thank you, we look forward to helping you!

Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Hi.,

1) SoulMedic Theme have 20 skin colours > Please navigate to Dashboard > > Appearance > SoulMedic Option > Buddha Panel > Skins

Please Refer : http://prntscr.com/mkv6u1

You can create your own custom skin, Please refer the link : http://support.wedesignthemes.com/knowledge-base/how-to-set-up-the-custom-skin/

2) Get into Admin panel > Appearance > SoulMedic Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.

#header { background: #424242 !important; }

Note: You can change the background colour value as per your need.

Thank you, we look forward to helping you!

Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Hi, thanks for your answer.

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Thank you, we look forward to helping you!

Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

Hi.,

Thank you for contacting us.

We have sent the latest version of the plugin files to your mail. Please update it.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Thank you for your interest on our theme.

Yes ,we have fixed that notification – http://prntscr.com/mhqikn

Regards., DesignThemes Support.

Thank you

Hi.,

Thank you.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Thank you for the interest in our theme and contacting us.

If yo mean to add captcha in contact form. Please refer the knowledge-base link to get a clear view.

Contact form7 with the recaptcha

http://support.wedesignthemes.com/knowledge-base/contact-form7-with-the-recaptcha/

If you mean to add captcha any where else in you site you need to try with any third party plugin for captcha process.

If you wish, Kindly request a demo from the following link. An activation email will be sent to this email address. After the confirmation you will be redirected to WordPress Dashboard.

http://soulmedic.themessupport.com/request-demo/

Refer: For Ex: LMS WP theme

https://prnt.sc/espsnk https://prnt.sc/esptwd https://prnt.sc/espv0b https://prnt.sc/espw29

Note: The mention demo link will be available for 48 hours only.

If you have any queries, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Thank you

Hi.,

Thank you.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:

Thanks in advance.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Go to wp-content\plugins\designthemes-core-features\shortcodes\js\shortcodes.js file line no 161 (aprox) here you need to add the code as shown in the screenshot and increase the scroll duration to slowdown the testimonial carousel speed.

http://prntscr.com/mgsow9 http://prntscr.com/mgspda

//scroll: 1,    
 scroll : {
items  : 1,
duration : 800
//pauseOnHover :true
},

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi appsenwebs.,

You need to update the theme version to 3.2 when you are using the latest wordpress version. 1.3 version was released 4 years back and we have updated many issues and security breaches after that release.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Kindly, Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.

Regards., DesignThemes Support.

Hi again, we turned on debug mode and these are the recurring errors which seem to be caused by plugins that come with the theme:

[18-Dec-2018 22:44:21 UTC] PHP Notice: /home//public_html/wp-content/plugins/the-events-calendar/src/deprecated/TribeEvents.php is deprecated since version 3.10! Use Tribe__Events__Main instead. in /home//public_html/wp-includes/functions.php on line 4016

[18-Dec-2018 22:44:21 UTC] PHP Notice: Undefined variable: privacy in /home/*/public_html/wp-content/themes/soulmedic/framework/theme_widgets/mailchimp.php on line 87

if you could please let us know how to fix these plugin issue, it would be appreciated. Thanks.

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

While you are at it, you might also want to check out the theme with wordpress 5. That update seems to break the visual backend editor.

Hi.,

Thank you for your suggestion .

We are working on theme update . We will fix this issues in our next update.

Regards., DesignThemes Support.

Hi.,

Make sure that you have assigned the slider under the slider settings – http://prntscr.com/lhofan if not kindly assign it and check out the issue.

If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.

Note : If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

perfect thanks !! great support i have rated it thank you so much

Hi.,

Thank you very much for such a valuable feedback with the 5 star rating and appreciation. With pleasure to provide all our customers with the best User Experience possible by using our themes. In future we will try to make our themes with all possibilities and features with 100% satisfaction of every user. It’s our goal, and we are thrilled to hear we’ve achieved it.

We greatly appreciate your feedback and we hope that you are enjoying the theme and support, you feel that you got value with the purchase. Hope you will purchase more themes from us.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.