13531 comments found.
forum is missing in the customize
https://www.dropbox.com/s/08odfwuibthq2on/IMG_20190302_125541.jpgHi decerius,
Please send us a request to edusupport@thimpress.com with subject “decerius – Eduma Support”. We will need to check your site more carefully.
And please renew the support.
sorry for late update, i found that the LearnPress – bbPress Integration plugin must be activated in order to appear the Forum in Customize settings, and its working fine now. thank you and more power
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- LerenLeren – Helping Children with Dyslexia (in Netherlands) https://www.lerenlerenonline.nl/
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- And more than 14,000 beautiful website of online schools and institutions…
Eduma 4.0 – Elementor Ready
The premium theme supports WPBakery + SiteOrigin + Elementor page builder
Hi! I would like to know how to modify the email templates. For example when changing the password to enter the private menu. Thanks in advance
Hi tricotea,
I didn’t get your point yet. Which email templates? Please let me know in more details
Hi Edu, I mean, I want to modify the text from two automatic mails, the one the customer receive when changing a password and the one the customer receive when registering. I found the templates on the woocommerce plugin, I copy the file in the child theme but nothing happends. What should I do? Thanks in advance
Hi tricotea,
Those emails are default in WordPress core. To change that template we will need to make some custom coding functions. We will need to discuss more. Please send me a request to edusupport@thimpress.com with subject “tricotea – Eduma Support”.
I’ve made MULTIPLE requests about your gradebook plugin. I CAN’T export my student data to see ALL of their grades and progress, and now I CAN’T view my student data when I click on “view” for the gradebook because the system times out. I’m not comfortable paying for ANOTHER 6 months of support when I never got the help from you when I paid last time.
I know you’re going to say “We’ve checked our system and it’s working fine. Send us an email” but YOUR system is probably not being used in a “real world” setting. MY system has close to 500 students and it’s growing rapidly, but I can’t get any REAL support from you guys.
Once again… 1. when clicking on “view” to see the gradebook section for the students I it times out because the system tries to show ALL of the students on the same page instead of using pagination, and 2. the “export” feature has NEVER worked for me, and I’ve asked for help multiple times with no response from you.
Hi bobbybowden,
Your support time is expired. And we didn’t get the support request from you.
So please share the site info to edusupport@thimpress.com with subject “bobbybowden – Eduma Support”.
Hello, after update to v.4 stopped working mobile menu – it is not displayed – you can see this issue here – http://ucimevarit.cz/. Thx for the fix – dudlaj
Hi dudlaj,
I have checked your site. It’s using a child theme. Some template might be outdated. I will need to check your site more carefully. Please send me a support request to edusupport@thimpress.com with subject “dudlaj – Eduma Support”.
Your support time is expired, please consider renewing too.
can’t find the settings to change the default top image “school” for the forum page, thanks for the help to solve this
Hi decerius,
Please go to menu Customize / Forum http://prntscr.com/ms4866
Your support is expired, please consider renewing too.
cant find the forum section in customize settings
cant locate the Forum in the Menu Customize https://www.dropbox.com/s/08odfwuibthq2on/IMG_20190302_125541.jpg
just want to let you know, that there’s no option for FORUM in the customize https://www.dropbox.com/s/e426ld92f9jyuvo/Screenshot%202019-03-02%2023.44.19.png?dl=0
Hi decerius,
Please send us a request to edusupport@thimpress.com with subject “decerius – Eduma Support”. We will need to check your site more carefully.
And please renew the support.
Hi,
For some reason Tab not are responding and have misaligned them self. https://training.chartadvise.com/courses/realtime-market-mastery/Please check url
Thanks
Hi rajacv,
Please send us a request to edusupport@thimpress.com with subject “rajacv – Eduma Support”. We will need you renew the support too.
Hi! I’ve changed team member images, but they are all blurred. How to fix it? http://cx51462-wordpress-40.tw1.ru/our_team/
Hi agrinko,
It should be like this https://educationwp.thimpress.com/our_team/
Let me check your site more carefully. Just email me to edusupport@thimpress.com with subject “agrinko – Eduma Support”.
Hi, a couple of problems with this theme after the latest update.
1. the mobile menu doesn’t work anymore, I have made another one for the time being.
2. When using paid membership pro along with polylang, the “join” button in each course would always lead to the main language. Not sure if this is related to the latest update, or this feature was never implemented in the first place.
3. “The following required page(s) are currently missing: Profile Page, Checkout Page.To ensure all functions work properly, please click here to create and set it up automatically.”
i keep seeing this notification even though i have set it up again and again. it keeps creating duplicates of profile and checkout pages.
can i please get an answer? why is my question ignored?
Hi lukechows,
Sorry I missed it. Can you send a request to edusupport@thimpress.com with subject “lukechows – Eduma Support”?
I think? my question is absolutely stupid, but there i can see new rewiews of the course& I tested and left rewiews, but they are not appear ((
Hi pandap,
Let me check your site more carefully. Please send me a request to edusupport@thimpress.com with subject “pandap – Eduma Support”.
Your support is expired. Please consider renewing.
I have no opportunity now to by new support( So, please advise me – can i add another review plugin and dismiss theme plugin ?
Hi pandap,
Please email us so we can discuss more. to edusupport@thimpress.com with subject “pandap – Eduma Support”
Thank you very much !!!
I wrote 4 days ago, but no any answer … (((
Hi pandap,
Please check again. And to get better support, please renew the support time too, it’s expired.
Mobile menu broken after upgrading to v4. The mobile menu is showed also in desktop version after upgrading to WP 5 and Eduma 4.
Any ideas? Thanks!!
Hi ricardcreagia,
Sorry to hear that. Can you share the site URL so I can take a look? And did you purchase the theme license?
This is the site: http://www.nouaire.com/es/
And yes, the company bought the license. I just created this account so i can comment 
Hi ricardcreagia,
I see. We will need to check your site more carefully. Can you send us a request to edusupport@thimpress.com with subject “ricardcreagia – Eduma Support”?
Don’t forget to provide the theme purchase code so I can verify the support too
Hello, is the Learnpress plugin compatible with the WPML? I have courses assigned to the instructors but the problem i see is that after translating the courses, the instructor is assigned all the courses from both languages. I have translated the profile page(just copied the [learn_press_profile]) but nothing happened. Thanks
Hi rednbluek,
Sorry but right now the LMS system not 100% compatible with WPML. We have a plan to improve the compatibility. Just wait for a next update. Thank you.
Is there something i can do until then? It doesn’t seem nice to have double courses for an instructor.
Hi rednbluek,
It’s how the multilingual works 
it always creates a duplicated item for all custom post types.
I could uncheck the Courses tab from the instructor profile, but then, when the only tab is the “Dashboard”, the default page is blank and i have to click on the “dashboard” to see the instructor’s CV.
It would appear that the Thim: Testimonial slider component has broken with Eduma 4.0. Looking at the html source, I can see that the testimonials are there, but it’s only showing the first one and it’s not sliding. No javascript errors, it’s just not sliding. 4.0 glitch?
Hi webadmincolour,
I have checked again and it’s still working fine. Let me check your site. Please send me a request to edusupport@thimpress.com with subject “webadmincolour – Eduma Support”.
Your support time is expired, please consider renewing too.
Ah! My apologies… Totally forgot that we overrode the thim-scripts.js. Merged the changes and all is well. Sorry for wasting your time.
glad to hear that.
Hello Guys!
I am getting a problem with mobile menu. When I resize to mobile size the menu does not respond to click. What can I do to put it working?
Screen capture here https://ibb.co/1rSTcZ1
Some help please. Thanks!
Hi dvorak,
Sorry but I cannot open your screenshot. It’s 502 error. Can you discuss more with me? Just email to edusupport@thimpress.com with subject “dvorak – Eduma Support”.
Hello I emailed you the issue. Can you please check? Thanks
Hi dvorak,
I’m gonna check your site.
Hello there
Sorry to be so annoying
but we will try to put the site on air in the next few days.
Can you give me some feedback about the issue reported?
Thanks!
Hi dvorak,
Please give us some bit more time.
i wanted to reorganize my my course and after deleting all lessons from the curriculum, i can only see lessons that were previously associated with the said course, not any other new lessons that i have added. What could cause this problem? I have upgrade the db, cleared hard cache, reset course, etc. please help.
when i go to “lesson” all lessons are marked unassigned
i found the problem was because im not the author of the lesson. I think it makes sense for administrators to have rights to changing the author of lessons.
Hi lukechows,
Yes, administrator can change the lesson author, please edit the lesson and you will see
Hi lukechows,
I have checked again. Right now admin just can change the course author. Then all existed lessons, quizzes will belonged to the new author too.
Hey, There are some problems with Learnpress’s new versions. When I upgrade learnpress from 3.1.0.1 to latest version, I see the number of Lessons, Quizzes and Students is 0 zero in single course page. When I downgrade Learnpress to 3.1.0.1 , problem solved.
Hi devvlop,
Are you using a child theme which override some LearnPress functions? Please check again. And make sure you update those deprecated functions.
Your support is expired, please renewing.
No, I have not child theme, and Learnpress 3.1.0.1 have no problem.
Hi devvlop,
We will need to check your site more carefully. Please send us a request to edusupport@thimpress.com.
Hi! Why the plugin Assignments Add-on for LearnPress doesn’t come with the theme ? On this page (https://thimpress.com/learnpress/learnpress-premium-add-ons-request-form/), you said from 2017, the theme will benefit freely from the bundle for free.
What can I do to have the full bundle ? Should I buy the theme once more ?
Hi wtouomi,
Assignments addon not included in the theme. The addon has released in 2018. Please get it here https://thimpress.com/product/assignments-add-on-for-learnpress/
And consider renewing your support too
My website is showing an error just below the header area after updating “LearnPress update – We need to update your database to the latest version.”
Hi Agsh,
Please go to menu LearnPress / Tools / Database then Upgrade.
I recommend you to update the theme + those plugins regularly.
If you have any issue with the process, please send me a request to edusupport@thimpress.com with subject “Agsh – Eduma Support”.
Your support time is expired, please consider renewing too.
I’m getting this message “LearnPress update – We are running updater to upgrade your database to the latest version.” after going through the steps mentioned.
Hi Agsh,
Please send us a request
they have very very bad support, i wrote a topic just to ask about how to export my customization from default them to the child theme and all what i get from the support that they said that the documentation is old and they give me a new link for the new documentation doesn’t contain any info about my issue and they don’t answers me i have more than 3 days and i can’t install the new update
Hi shadybeshay,
Sorry about that. Our team is checking your case now.
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