117 comments found.
Hi, i need help, how i change the top image banner in the pages?
Hello,
Thank you so much for your message.
For the top image banner in the pages or the breadcrumbs image, you can replace it in the file path with a new image with same name and format:
wp-content/themes/sportbikes/assets/img/banner-our-categories.jpg
If there is any other question, you can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I am not able to update the theme to the latest files. I extended support and just paid 41.00. I CANNOT CREATE A TICKET with your support because it says “you’ve reached the maximum tickets allowed.” I need help to update theme to latest to work with wordpress. My original message is below:
Having issues with the site on my child theme and parent. I can’t update the site entirely to latest update to work with WooCommerce. I have a screen shot uploaded. The website is at https://dirtysouthbats.com/. It’s causing other issues on my site. Please help me update to latest and help me trouble shoot. It creates problems for the site when I try and update. If you look on this product page, it won’t display my items correctly for “upgrade grip” on products. It just shows the grips going down, instead of them being in rows as thumbnails.
Bad Thumb Nails going vertical on “Upgrade Grip – 9.99” for products here: https://dirtysouthbats.com/product/made-2/Hello,
Thank you so much for your message and so sorry for this inconvenience.
I checked and see that you have 03 open ticket in the system. After the issue is resolved, you can close old ticket to create a new one to easier to follow.
I closed your old tickets for you and you can now create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
The ticket has been created. Thanks.
Thank you so much! I see that you created Ticket #TF871252 in the system. Our support team will check and follow to help you there.
Thanks,
I hope they respond today. I need help quick please! I am in Eastern/Standard Time.
Hi Erix,
Thank you so much for your cooperation. I see that our team has following to help you in the ticket now.
Thanks,
None of the required plugins are installing.
Downloading installation package from https://boathousenew.wpengine.com/wp-content/themes/sportbikes/lib/plugins/one-click-demo-import.zip…
Download failed. Unauthorized
I get this message after I authorized the theme, what to do?
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
very slow response on ticket in the support system very frustrating
Hello,
Thank you so much for your kind comment and so sorry for our late reply.
I checked and see your ticket #MT531859 and a new one. To easier to follow, you can create a new ticket for the new issue.
Now, I’ve reminded our supporter to follow your old ticket.
Also, you can find the documentation of this theme here: http://wpthemego.com/document/sportbikesThanks,
This is the ticket: Ticket #MT750974 some replied to my old ticket and basically said same exact thing initially. I just want to have a simple and streamline experience with support for themes as I have had in the past. I again like your themes from a design standpoint, and stated more in my ticket as you have read.
Hello,
Thanks for your kind comment.
Actually we try to access your site with the account you provided us before, but it seems to be wrong.
Also, we closed the old ticket and will continue to help you in the new one.
Thanks,
Hi I need to change the header style. I can only use the demo version. I tried but I couñdn’t change it.. the style I want is the number three. Could you help me please?
Hello,
Thank you very much for contacting us.
To change the header style for your site, please go to the admin => appearance => theme option => header and footer tab => then you can set style 3 for header style parameter(http://prntscr.com/mrmd0a)
Best regards
when I put style 3 it appears broken, please look.
https://snag.gy/wJZbfK.jpgHello,
About this problem, please provide us your site’s info via our support system. We need to check your configurations in the appearance => widget first, then will give you an answer.
Best regards
I sent you a ticket about my problem whit my header, please I need you answerd me. thks!
https://snag.gy/pIoHBa.jpgHello,
Thank you very much for your reply. But I checked our support system by your name and don’t see any your ticket on it(http://prntscr.com/ms3cxs).
Please provide us your ticket number. I will check and support you after knowing it.
Best regards
I simply need to know how to show the order of “Reviews” for products from NEWEST to oldest for the theme. Also, how may I update this theme to the latest version? Can I have the easiest solution to update?
Hello,
We are so sorry for not replying you soon. We miss your comment. About your question:
1/ Currently, WooCommcerce haven’t had the order of Reviews. So, if you want it, you need to install more plugin for it.
2/ You can download to the latest version of this theme on Themeforest. To update, you can follow this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Besides, you also can auto-update our theme for your site by use Evanto Market plugin. To do it, you can follow this guide: https://wpthemego.com/video/how-to-auto-update-themes-plugins.html
Thanks
Hi, how i can edit this footer text? “©2018 WordPress Theme SW Sportbikes. All Rights Reserved. Designed by Magentech.com.” , please help me, thanks.
Hello,
Thank you very much for purchasing our theme.
Please tell me about the footer style which you are using(http://prntscr.com/lqtsi2)? I will give you a better answer after knowing it.
Thanks
Hi, the footer style = Default
Hello,
Thank you very much for your reply. To change it, please follow the below steps:
- Step 1: Install and activate SW_Sportbikes_child-theme package on your site
- Step 2: Login your FTP or Cpanel
- Step 3: Go to the wp-content/themes/sportbikes => then copy the footer.php file and paste it in the wp-content/themes/sportbikes-child-theme
- Step 4: Open footer.php file in the wp-content/themes/sportbikes-child-theme => then you can edit our copyright text at line 33 (http://prntscr.com/lrbjcp).
Thanks
Hello, in the HOME PAGE 1 there is an item called FEATURED PRODUCTS, I can not edit it, how do I do it? I need help, thanks.
Hello,
Thank you very much for purchasing our theme. About your question :
We us Textblock widget to build the featured products section. So, if you want to edit it, please follow the below steps:
Step 1: Prepare 5 banner images with the size like this screenshot http://prntscr.com/lgj9mf
Step 2: Go to the admin => media=> add new => upload 5 banner images => then click on edit button(http://prntscr.com/lgjc8h)=> get the file URL of each banner image(http://prntscr.com/lgjcbt)
Step 3: open home page 1 on edit with WP Bakery Page Builder mode http://prntscr.com/lgj9y6
Step 4: Hover on feature products section => then click on the edit text blocks button http://prntscr.com/lgja6q
Step 5: Click on the text tab of editor window (http://prntscr.com/lgjagw)
Step 6: After that you can change the title, description, banner image and the link of product here (http://prntscr.com/lgjaun – http://prntscr.com/lgjbo2)
Thanks
Magentech thank you so much!!!
You are welcome 
If you feel satisfied with our support system, please add 5 stars for us. If you have any other question during using our theme. Please let us know. We will check and support you as soon as possible.
Thanks
Hi, the mega menu does not work like in the demo example, how can I make it look like this?
Hello,
To enable the mega menu on your site, you need to follow the below steps :
- Step 1: Go to the admin => appearance => theme options => Narbar option tab => then set menu type : mega menu.
- Step 2: Go to the admin => appearance => theme options => Narbar option tab => check for the primary menu in the theme location parameter(http://prntscr.com/li2kwe).
- Step 3: Go to the admin => appearance => menus and follow this guide to create mega menu for your site. http://wpthemego.com/document/sportbikes/#menu-config
After doing that, if the mega menu doesn’t still work in your site, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and support you.
Thanks
After this last update, my product images are now small. Please help me fix it. https://www.foldandgowheelchairs.com/travel-friendly/heavy-duty-fold-go-electric-wheelchair-maroon/
Hello,
We are so sorry for not replying you soon. We have just came back from the weekend.
I checked your site and don’t see the problem like you said(https://prnt.sc/leiwzq). Could you provide us some screenshot about this problem?
Thanks
Just thought you would like to know that after woocommerces additional update that shipping is no longer showing up on the cart page – http://prntscr.com/l9ytgp
and yes I have your most recent version installed! lol
Hello,
Thank you very much for your message.
Woocommerce 3.5.0 is released and we are checking it on our themes now. So, you shouldn’t update it by yourself before we release a new version of this theme on Themeforest.
Thanks
You still haven’t updated the cart page even though you updated the theme. – http://prntscr.com/lbjsr0 Shipping is still not showing up in the cart page – http://prntscr.com/lbjs56
Hello,
Have you updated the latest package of Sportbike theme for your site? In the new update, we removed the cart.php in our theme(http://prntscr.com/lbm2gq). So, we don’t see the problem like you on our demo.
Thanks
The image you attached isn’t working. Yes I did, but I do it manually through FTP. Should I just delete it?
your image shows the file is still there. Should I delete the file, since I updated via FTP?
Alright, I deleted the file, but the cart still doesn’t show the shipping? – http://prntscr.com/lc2570
Hello,
About this problem, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and support you.
However, we note that your support time is expired. Please renew it to get support from our team.
Thanks
it was cache, thanks! I deleted the file.
You are welcome
I have this error on my product page: Warning: sizeof(): Parameter must be an array or an object that implements Countable in. Please let me know what I can do. I have submitted for support but have not got a response. Thanks.
Hello,
Thanks for your comment.
I checked the system and see your ticket about this issue and our supporter helped you there already: #TF664321: http://prntscr.com/l13juk
You can check the ticket and continue to give us feedback there.
Thanks,
now it has the same error for one line above on line 389
Please give us feedback in the ticket and provide us detail info of your site there. After checking, it will be easier for us to help.
Thanks,
Hello,
Thanks for your info.
I checked the ticket system and see your ticket. You can provide us your site address and admin account then it will be easier for our supporter to check and help you.
Thanks,
I have provided site address and admin account access on the ticket please check.
Thanks so much for your info. I see that our supporter has been checking your issue. They will reply you there if there is anything new.
Thanks,
No reply till now. How much time will it take?
Hello,
I checked and see that our supporter replied you in the ticket. Please follow it then it will be easier for us to help you.
Thanks,
Process is followed still problem exist. I have provided the admin access as well. Why the problem is not solved. Please solve the problem at the earliest. Too time consuming.
Any Update?
I am still waiting…
Any Update? I am still waiting…
It is been a while since I have been following up with the developer even after purchasing the theme. It is very unfortunate that I have to drop a negative review after a week of constant follow up and nagging. I have lot plenty of quality time attempting to solve the problem myself, but to no help. The issue is so simple: There is no notification displayed when the product is added to cart neither it shows up when the cart is opened. Which defeats the basic purpose. If you can fix it in 48 hours it’s fine, else kindly issue a refund.
Hello,
Thanks for your kind.
Our developer fixed the issue in your site. Also, we will update this one in the next version.
Thanks,
Hello Team,
I have created a support ticket for my problem. "Add to Cart" button not working on home 2 on demo link as well.My Link : https://eagleventures.in/k2cycles/
Please Check.
Thank You!
Hello,
Thanks for your comment.
Could you please send me the ticket code. I will check its status for you.
Thanks,
Ticket created as guest user : http://prntscr.com/l0ow6i
Hello,
Thanks for your info.
I checked the ticket system and see that our supporter replied you there #TF602755 but we have not received any response from you: http://prntscr.com/l0pem3
If you create new ticket, we will close this one and continue to support you in the new one.
Thanks,
Hi,
I was installed the loco translate, but we can’t translate any post or page directly. Have other option to translate the pages and posts?
Thanks Goal
Hello,
Thank you so much for your comment.
For Loco Translate plugin, it’s used to translate the theme and plugins only.
If you want to translate posts, pages, menus directly, you need to use WPML. You can see the tutorial of this plugin here: https://wpml.org/documentation/getting-started-guide/Thanks,
We are trying to remove the footer bike image and also change the Copyright footer text to say our company and not the WP Theme name.
Also, we need all hyperlinked text to be blue and underlined when link is created but it does not do that.
I submitted a help ticket already but have not received a response. Can you tell us how these things can be corrected please?
Hello,
Thanks so much for your comment.
I checked the support system and see your ticket #MT704844 and our supporter has been following to help you there.
Please recheck the ticket and provide us more info there then our team can help you better: http://prntscr.com/kgv3lr
Thanks,
Are demo images included?
Hello,
Thank you so much for your comment.
You can install the demo data including all the demo images. However, after that, you need to replace them with your images. All of the demo images is only used for demo purpose only.
Thanks,
Hi, How remove the cart icon and the lenguage selector on menu?
Hello,
Thank you so much for your question.
For the language selector, you can remove the element Text:language in the Widget Section of the Header Style in your site.
For the Cart icon, it needs some change in the css.
You can create a ticket at our Official Support System and provide us your site’s info. Our technical supporter will check and help you.
Thank you,
Hey can you please help me? After the most recent theme update, my product images are now a smaller size – http://prntscr.com/jmaz91
Ticket also created if needed: #TF477349
Hello. I have support but the support links above do not work. I have also clicked on the “go to item support” button in the envato market downloads page and this link is broken. I am posting here as I dont know what else to do….. Please could you give me an update?
Hello,
Thank you so much for your kind comment.
Currently, there is trouble with our Official Support and we expect that it’s okay tomorrow.
You can contact us via contact@wpthemego.com now then our team will continue to help you there.
Thanks,
Hi, I’ve submitted a ticket but have still not heard back. How long does it take to reply?
Hello,
Thank you so much for creating the ticket.
I checked the system and see your ticket #MT364437 created yesterday afternoon. We also want to help you speedily. However, currently we have a lot of tickets to solve. But our team will check and help you in 01 business day.
Thank you,
