Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28309 comments found.

Hello, a while back I purchased this theme for a website. Unfortunately, the site didn’t do very well and I abandoned it. However I started a new site and I was wondering if there was a way I could transfer that theme to the new site.

Hi,

If you remove the purchase code from the old site and click on the Update button, you can use the same code on the new site.

What if I transferred the domain over to Shopify/ don’t own the domain anymore? Will it still work if I have it in my downloads?

License activation is controlled by Envato. You should submit a support request from here if you get an activation error on the new site.

I’m using the product addons plugin with Flatsome and making a custom product page block using the UX Builder. Is there a way to display product addons separately from the “Product Add To Cart” element?

Or for that matter can you display any of the things that appear in the element separately, for example if you wanted the “add to cart” button to display separately somewhere else on the page?

Hi,

Can you please submit a support ticket here?

Our support team will be happy to assist.

Thank you.

I would avoid updating to 3.8.1. It breaks the checkout page for me. Orders go through but the customer does not see an order confirmation. Just the checkout page. Likely an error with Ajax.

Tested with all Plugins deactivated except Stripe + Woocommerce = Broken Tested with ll Plugins deactivated except Stripe + Woocommerce + default theme = works

Rolled back to 3.8 = Works.

Hi,

If you think there is a bug, please report it by submitting a support ticket here.

Thank you.

I have some trouble with the tab panels, i am using an icon box to link to a tab panel, i have given it the correct link/URL to the specific tab panel, but when you are on the page and press the icon box it only takes you down to the tabs it doesn’t open requested tab panel(i have more than 1 tab panels in my tabs), but when i use the URL in the browser it works perfectly, so i wonder if there is a fix for this? thanks!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Thank you.

Hi first it’s a really great theme, but actually the text editor don’t work more for me is it normal? Best regard

Hi,

Can you please submit a support ticket here?

Our support team will be happy to assist.

Thank you.

you have changed the style (look) of the cart page? now shipping calculator and total are below the products. Before it was on the right.

Hi,

No, there is no major change like that. Please check the cart page template, cart layout and plugin conflicts. Also, purge the cache.

Best theme ever, no doubt! Next mission is to turn https://www.studyshop.se/beer-pong-bord into a Flatsome site :-)

Thanks :)

Hello, we’re interested in your theme but we’re very new to Wordpress/Woocommerce. Does your theme support variations/swatches on the category page? We’ve seen this on another theme and was wondering if yours could do the same too. We can’t find it in your demo… thank you!

Hi,

Flatsome doesn’t have such built-in swatches feature but you can easily add that with a 3rd party plugin.

Best theme ever!

Thanks :)

Breadcrumbs subcategories do not appear on the product page after the last update.

https://i.hizliresim.com/264QgL.png

Hi,

If you think there is a bug, please report it by submitting a support ticket here.

Thank you.

Hello, I have an issue with Instagram in Flatsome theme. When I set up the block of “Instagram carousel” or others options, on the frontend I have this message: “Instagram did not return a 200”. How can i fix it? v3.8.1

Hi,

If you think there is a bug, please report it by submitting a support ticket here.

Thank you.

Hi guys, I need help for this… I have submitted a report in support ticket area, but i didnt had answer

You dont help your customers! Your theme is so nice but your support is very bad

This theme has everything you need to get your Woo-commerce store off the ground. There are a few features we like to see added and considered.

1. Built in add to cart popup option (in cart options) 2. Variant styles lie squares and circles as well as dropdown 3. An extra bottom row to edit in the header builder. 4. Footer builder like header builder. 5. More control of widget area layout.

Awesome theme guys please keep up the good work.

All the best. Bean.

Oh yes and could we have a block in the UX Builder for displaying Woo reviews either in grid format and options to pick random order or latest displayed please?

Hi,

I’ll forward your requests to our developer team. You can also submit your future request(s) to here.

If it gets enough hits, will be included in our developers’ to-do list. :)

Thanks it would be appreciated.

hello ., after theme update images disappeared inside Microsoft edge browser , any solution for this ? http://prntscr.com/mrpodp

Hi,

If you think there is a bug, please report it by submitting a support ticket here.

Thank you.

NEW OPTION: Parallax effect on blog posts. <- where is this? Cannot find it anywhere.

Hi,

This option was available in Flatsome v2 but not in Flatsome v3+.

Hello, Is there a way to restrict access to the UX Builder for any role except the Administrator Role? I know I could install a plugin to do it but it would be great to be able to restrict this without the need for another plugin. I am currently using White Label CMS and it hides the menu but when the shop manager visits a page, they have access to edit the page with the UX Builder. I really need them not to do this.

If there is no way to do this, can you recommend a plug in that could accomplish this with as little customization as possible?

Thank you!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Thank you.

Hi, I would like to update people if they are searching for this in the comments section.

I submitted the ticket and the response was to put a feature request in that it is not possible right now. Which is a great idea, except…

So I went to the feature request page and noticed it has already been requested just over a year ago. https://uxthemes.canny.io/flatsome/p/option-to-hide-ux-builder-editor-tab-for-selected-user-roles

I upvoted this and added a comment. If you are looking for this feature (which I would think everyone would want), please vote for it in the feature request page. I can’t imagine a scenario where almost all user roles can have access to the UX Builder.

There is a schema.org error since 3.8. In the shop_loop & cat_loop google says that one of these fields: “offers”, “review” or “aggregateRating” is must have

Hi,

Your ticket #81134 is forwarded to our developer team for further investigation.

Thanks for your patience and understanding.

Just bought extending support – but License details: Support Status Expired ?? in my wordpress install ..

What do I do? Thanks

/ Mikael

Hi – thank you – but did not work :(

Perfect – working now :) Thx

Thanks for letting us know :)

Hello Guys, need some help here, what the right setting for banner/text box with long text inside? I’ve set two column, image on left text on right, three row. When i stretch browser windows it overlap the below text box/banner, responsive seems not working properly. I’ve set % height to display the whole text because if i set “auto” its height go to few pixels, it made me crazy!!!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Thank you.

Hi i found a bug. I’ve noticed that Phone field option is required. But on my live site is showing “Optional”. Please fix

I’ve mentioned to you that it’s still broken. The phone form is still showing optional. please help

Thank you.

Hi,

It’s not related to Flatsome. Please check the plugin settings of your Paypal Payment Gateway if you have one.

Updated the theme but now i cant open Block.

Hi,

Can you please submit a support ticket here?

Our support team will be happy to assist.

Thank you.

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