Hi,

First of all thanks for showing your interest in Porto WordPress.

That Image Swatches comes up with the Theme bundle package, you do not need to purchase any third party plugin for it, you can easily set your products with image or color swatches as per your requirements, using simple Theme Options, You can see this video: https://jmp.sh/Fd7K6ti

Thanks.

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi, i have created the ticket with all information, please check

Thank you

Hi,

We have replied your ticket with a complete solution, Please check your ticket reply and reply to your ticket accordingly.

Thanks.

Hi,

After changing the Slug and Name from Theme Options, Please go to WP-Dashboard >> Setting >> Permalinks and reset the Permalinks and save changes and check your site after removing the browser cache, I am sure your issue will solve.

Thanks.
   

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you, It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard.

Thanks.
   

Thank you for reply.

I resolve it. Should I leave that option unchecked?

Hi,

Sound’s Good!
Yeah, you can leave this option un-checked.

Thanks.

Hi,

The issue you are facing is because of the PHP version, Your site is using the PHP version below 5.6 which is not compatible with the theme so you have to change the PHP version of your site to minimum 5.6 and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/ And please try to upload the theme via Cpanel again as showing in the Complete Video Installation Guide of WordPress here: https://www.youtube.com/watch?v=U6mqyuDF4GY&feature=youtu.be

Hope you will not find an issue if yes then please contact us through our support system with your site WP and Cpanel Login details so we will solve it for you.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress supports Grid Mode but with 6 columns and yeah you can set any number of columns as per your requirements, For showing video files, folders, compressed files, word documents, etc as thumbnails in a grid layout, You have to use any third party plugin for that.

Thanks.

Hi,

Please deactivate the Yith Ajax Search or any other Search plugin you are using on your site and then go to Appearance >> Theme Options >> General >> Site Search and turn on the Live Search as showing in this screenshot: https://pasteboard.co/I3lVVzb.png
It will work for you, you do not need to use any third party plugin for it and also remember that this option will not work when you are/will use any search plugin.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

HI,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Ok thx for the info I understand, Best Regards, have a nice day

Most Welcome!

Hi,

You can easily translate it by translating the Theme language files as per your requirements, Please download the latest Theme Spanish translation files from the below given links and change the word as per your requirements in po file and then generate the mo file again from that po file and upload both the files to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and change the site language as Spanish for Spain and check your site after removing the browser cache, I am sure you will not find this issue and also remember after doing this please add an item in the cart and then remove it from the cart then you will be able to see the changes because cart works on Ajax and you have to refresh the Ajax in order to see the changes. Hope this helps.

1. https://www.dropbox.com/s/ohn2yeh6m748jng/porto-es_ES.po?dl=0
2. https://www.dropbox.com/s/gseftc87wckmx3m/porto-es_ES.mo?dl=0

You can use this software for editing the po file and generating the mo file from that po file: https://poedit.net/

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for response, i’m currently translating porto with LocoTranslate plugin, but word “CART” is not found in word list.

Hi,

If you want to translate the Theme files with Loco Translate Plugin then you have to translate the Theme pot file under wp-content/themes/porto/langauges as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

This is because you have not Installed Dynamic Featured Image Plugin, This plugin comes up with the Theme package and you can easily Install it by going into Appearance >> Install Plugins, So please Install and Activate the Dynamic Featured Image plugin and then try to check the portfolio after removing the browser cache, I am sure you will find Featured Image 2 and a (+) option as well and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

You can easily change the Login Text as per your requirements by changing/translating it into the Theme language file, Please see this screenshot: https://pasteboard.co/I3lOowk.png

Thanks.
   

Hi,

Please contact us through our support system with your site WP Admin and FTP Login details so we will translate it for you.

Thanks.
   

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue and if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.
   

Hi,

You can add the Custom JS/JQuery into Appearance >> Theme Options >> Skin >> JavaScript Code as per your requirements: https://pasteboard.co/I3eZFc3.png

Thanks.
   

I tried, but every time get a mistake:

Hi,

Please use/write your code with out <script> tag as it is already defined in the Theme, you just have to paste your code/function inside it and it will work for you.

Thanks.

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi,

This is because the one is for showing the sidebar into mobile version and the other is for showing filters into a mobile version of the site.

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 991px){
.porto-product-filters .sidebar-toggle {
    display: none !important;
}
}

Thanks.
   

Thank You!

Most Welcome

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .rating-wrap {
    display: inline-block !important;
}

Thanks.
   

Well, I have added the css to my child-theme css to avoid being overwritten during theme update. It worked as expected.

Thanks

Sound’s Good!

Hi,

You are using Porto One Page Category element on your home page for the particular section, and when you edit the home page and then Porto One Page Category element, you will find an option of Ajax Load to true as showing in this screenshot: https://pasteboard.co/I3cHDCv.png

If you un-check this option then it will show the view more button, and this is the only option for the particular element, If you want some more functionality then you have to customize the element file as per your requirements.

Thanks.
   

Hi,

1. You have to change the mobile header color using Custom CSS, Please share your Live site URL with me here so that I’ll check and provide you the Custom CSS for only changing the header color on mobile version and you can change the Mobile hamburger Menu Icon color from Appearance >> Theme Options >> Skin >> Mobile Menu, Please see this screenshot: https://pasteboard.co/I3cCHcK.png

2. Regarding the Speed of the site, Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Thanks.
   

Hi,

No, Sorry to say that but we have not tested any multi checkout plugin with the Theme yet, but if you want you can try it with the Theme but at your own risk, and you will find all the third party plugins list compatible with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.
   

Hi,

Can you please make sure that you are using the very latest version of the Theme and plugins, you can check change log of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

If no then please update your Theme and Plugins to the very latest versions and check your site after removing the server, site and browser cache, I am sure you will not find this issue and if yes then please contact us through our support system with your site WP Admin Login details and with the screenshot of you issue so we will check and provide you the exact solution for that.

Thanks.
   

I did update theme and plugins but the problem persists.It seems that the problem rests at woocommerce plugin, because it appears in other themes also, even storefront. Thanks for your help anyway.

Most Welcome