174 comments found.
Hello
Demo importer not working for me, usually loads to like 80% and stuck there.
yes, the settings are done, yet no success importing demo yet
Send your credentials via support form. We will check it.
Please can i have the demo content for the shop, one of the reason i bought the theme. Now, when i activated demo content, the shop was empty. I have activated woocommerce and did the setup but still dont have the demo shop content. Thanks
Please can i have the demo content for the shop, one of the reason i bought the theme. Now, when i activated demo content, the shop was empty. I have activated woocommerce and did the setup but still dont have the demo shop content. Thanks
Hi! You need to activate shop before demo import. Only in this case will you be able to get demo content for the shop.
Hello! Help edit page 404. I can not find where it changes in the subject. Thank!
Hi, could you please explain what do you want to change at 404 page?
Change title (translate to Russian) change the color of the caps and the numbers “404” remove the little monster)) All information translate into Russian remove search field
In general, I wanted to be able to change this page at my discretion.You have few ways to change this page.
1. You can translate strings. (Loco Translate for example)
2. You can copy template ( 404.php ) to Child Theme, and edit it how you want.
I still never got the mobile menu fix I asked like 5 days ago please help! I even emailed like you guys asked.
I am sorry, but 5 days ago we sent a solution to you. Could you please check your email properly.
This mobile menu still does not show… please advise
Could you please, provide an URL and credentials via support form. We need to take a look at what kind of problem you have.
Can we have more than one demo styles?
Hi, thank you for interest in our product!
You will get all the available demo.
Hello guys! How can i do by default opened tab №2 not №1
Hi, You can check this option: http://prntscr.com/mkf8ui
Didnt find this options in time tabs.. 
Unfortunately, at the time tabs this option isn’t available.
Hello, I would like to ask if is it possible to add to the schedule the name of the room. We organize the 3days conference and each day will be conference divided to the three rooms. I am looking for something like this:prtsc: https://snag.gy/8StDMy.jpg.
And also I would like to ask you if I can add multiple speakers to one session (discussion) and if is it possible to view this speakers in the schedule (now I see only description, time and image).
It would be great if it is possible, because your theme is perfect.
Thanks!
Hi, thank for interest in our product.
Unfortunately, it is don’t possible to create a schedule as you want. Are you sure about you need so overloaded structure? We have some idea about how you can create a structure for 3 days with 3 rooms. If you are interested, contact us via support form.
Thank you for your answer. And about the second question? Can I add multiple speakers to one session (discussion)?
Please, could you send me the prtsc of your idea? Because I don’t buy theme if it is not possible.
Thanks for your understanding.
Hi, I am very interested in your theme but I wanted to ask a few questions to make sure it is right for what I need.
1) Is there documentation I can look at before I purchase? I won’t be the only one updating the site and I want to see if updating things like the schedule and guest list are easy enough for my less technical users to do.
2) Can images be added to items in the vertical schedule template?
3) Can the image size in the schedule light and schedule dark be changed? I’d like them to be larger.
4) Can the site load with one of the blog views (list, grid or masonary) first?
Thanks in advance.
Hi, thank you for interest in our product!
1. Sure, follow this link: http://genesisexpo.webgeniuslab.net/doc/
2. You can set any image to the background of vertical schedule: http://prntscr.com/mk2vws
3. We don’t have an option for that, but few lines of custom CSS can increase image size.
4. Sure, we have a very flexible blog module. You can use it anywhere you want.
Best Regards
Thanks. I’ll check out the documentation today and make my decision.
hi, when i enable the preloaded why does it take so long to load?
Hi, Could you please contact us via support form and provide an url of website.
How do I change the mobile menu items? Its just not anywhere… lol
Hi, Thank you for choosing our product!
We faced a bug with the mobile menu and will give an update as soon as possible.
Update already available.
Can you just send me the code? Or a simple fix… Cause I can’t update update… Thanks
Contact us via support form, we will provide instruction on how to fix it.
I did, did you get it?!
Hello guys! Can i do a multilanguage website with button Ru/En? Can u help me to do this?
Sure, you can do that! First of all, you need to install the WPML plugin.
Hello guys! I want to do custom menu for posts (by default posts show index page menu) how can i change this? because i use anchors in my menu for index page… :’(
Hi, could you please contact us via support form and little better explain your issue. Will be helpful if you attach some screenshots.
okay. also on the Marketing Summit Demo there is a mobile phone with the ticket coming out mockup. does that come with the theme?
Hi, thank you for choosing our product!
Contact us via support form, our mates will help you with this issue!
is your theme compatible with wordpress 5.0.x. thanks a lot
Hi, thank you for interest in our product!
Yes, our theme fully compatible with the WordPress 5.x
Hi, can I upload a library of my icons? Now there is a choice of icons (two libraries “Flaticon” and “Fontawesome”), but this is not enough for me …))) Thanks you!
We have responded to your email.
Hello! What changes did you make in the last update 23 January 2019?
Version 1.0.10 – 22.01.19 - Fixed strings translate - Fixed demo import issues - Fixed grid float at the team module - Added support of cart for mobile device
Before buying, i want to know if your theme work with elementor ?
Hi, thank you for interest in our product! Unfortunately, our theme doesn’t work with Elementor. Our theme compatible with the WP Bakery page builder.
Does this theme allow me to add differnt menus to different pages?
Hi, thank you for interest in our product! Yes, you can implement different menus to different pages using the special plugin. Besides you can use different header presets in different pages using our Header Builder.
okay. also on the Marketing Summit Demo there is a mobile phone with the ticket coming out mockup. does that come with the theme?
Hello, when I’m proving demo version in iPhone X, and I try to watch the video in the home, there are some mistakes. The slide never ends, and the “x” to close video not appear. It is fixed?
Hi, thank you for your attention to our product!
Could you please test it without Themeforest iframe? http://prntscr.com/mbfwl4
Hey guys! Where can i find to translate this word?
Hi, Thank you for choosing our product!
Could you please provide details via support form. We can’t open your link.
You can change it in a few ways:
1. Use someone plugin for translate theme’s strings.
2. Add function to child theme: add_filter(‘speech_infoTitle’, function(){ return ‘test’; });
Contact us via support form for details.
Which plugin i can use? Didnt find this string in loco translate
You need to search this string at the theme core plugin. Feel free to use loco translate.
This string in wp-content/plugins/genesisexpo-core/languages/ ?
Yes, it is.
I Translate this string, but nothing happens. Help me!
Contact us via support form.
Hello, my client just bought this theme, but there is a big problem with the speed.It takes up to 15 seconds or more with a really fast conection. Look at this: https://developers.google.com/speed/pagespeed/insights/?hl=de&url=http%3A%2F%2Fbrainbizz.webgeniuslab.net%2F&tab=mobile . I know that there are some points to fix like size of the pics, gzip-compress and cache etc. But i never had a site that was so slow from the beginning. There are so many js and css and some outgoing links to brainbizz, that i cant find to delete. In the upper row for example. I already contacted you by email but no response. So i try it here, although you say clients should contact you by email. Best regards
Hi, Could you please provide your purchase code via email before getting help.
