2369 comments found.
Item Purchase Code is License Key? right ? i have go to ARK > Dashboard > fill my Item Purchase Code and email and click Show License button but I don’t get anything ? nothing was happened. pls help
Hi s35film!
We are currently working on it, there is a small hosting provider issue, which is influencing the update server. ETA for this will be 24-48 hour. In the meantime, you can freely use the Ark without the activation, do not worry.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Have the same issue can’t activate the theme. Shows an error:
object(WP_Error)#11273 (2) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(57) “cURL error 6: Could not resolve host: update.freshcdn.net” } } [“error_data”]=> array(0) { } }
Hi webkustbe!
We are currently working on it, there is a small hosting provider issue, which is influencing the update server. ETA for this will be 24-48 hour. In the meantime, you can freely use the Ark without the activation, do not worry.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello,
Okay. Thank you guys. Sending also a ticket about this issue.
Regards, Christophe
He guys, Thanks for the answer. Now i can activate the theme without problems!
Regards, Christophe
Hi webkustbe!
I’m glad, that it works for you!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello. I’ve just installed the theme and when I tried to activate it via dashboard > license activation, the tab only shows this:
object(WP_Error)#11521 (2) { [“errors”]=> array(1) { [“http_request_failed”]=> array(1) { [0]=> string(57) “cURL error 6: Could not resolve host: update.freshcdn.net” } } [“error_data”]=> array(0) { } }
Could u help me in fixing this? Thank you
Hi casobral!
We are currently working on it, there is a small hosting provider issue, which is influencing the update server. ETA for this will be 24-48 hour. In the meantime, you can freely use the Ark without the activation, do not worry.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi, ARK team,
any possible I can fully customize Header? just like footer edit style, or any suggest plug-in? Thanks
Hi dennis5495!
The “Topbar” area of Header includes Fresh Builder. There are also several points in Header where you can inject Templates (which are built with Fresh Builder). If you would like to try a plugin you could try Mega Menu by Sevenspark for example.
Thanks and cheers!
Hello there, just made a purchase and the license is not activating for some reason.
Any reason why this would be?
Scratch that – it works now.
Hi painfreedental!
I’m glad, that you figured it out and thank you for your purchase!
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Whenever I try to edit some elements on demo content, some aspects of the demo content just dissapear. Is this how it is supposed to behave? I have tried uninstaling the theme and installing it again. Not only on demo content but on default sections like footers. Some content will appear on the editing side but once you save edits and try to refresh the site, they won’t show up on the user side. I have not extra plugins since this is a new site.
Hi valentinozy!
That indeed sounds like a strange issue, it’s definitely not something that should happen. Could you please open a ticket with your wp-login and some test page link for us at http://arktheme.com/open-ticket/ ? We can then try it ourselves and investigate.
Thanks and cheers!
Hi Guys. The problem was solved and I a not sure if you guys make the emphasis that users should ensure that Fresh Builder has correctly loaded and cached on their sites ( or browsers) otherwise all those elements and sections can behave in very strange ways. I have never had a problem but only after using a new device and a new installation of Ark.
Hi valentinozy!
I’m glad, that you figured it out! We do not have a similar problem reported.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
support RTL ?
Hi Octa88!
Yes
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello, how to add button element? I can not change the ‘Click Me’ button text and its hyperlink. Thank you.
I can not edit the icon element also. It is only showing twitter icons, and can not change it’s hyperlink.
Hi adadion!
Please open a ticket and send us your WP login, we will get back to you
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
404 message when trying to navigate to the Ark>Global Styles options.
Hi Hawk_haus!
Most probably, you are using the Ark on localhost and you are running your web server on a different port than 80. Although we spent numerous hours on trying to make this work, WordPress is having some functions for URL-rewriting poorly created and we were not able to make it work. So the solution is to switch to port 80 in your local development stack.
If this does not help, then please open a ticket at http://arktheme.com/open-ticket/ and we will inspect this issue more closely
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello I cant access the support page. I wanted to ask about the warning for the demo installs. It says to make sure mysql is fresh. I think it is. My host just installed a fresh wordpress. So does that mean it is?
Hi calvin200001!
For making the things faster, could you, please, send us email with this question on freshface.help@gmail.com? We would also need your WP login and most probably a FTP login, so attach these as well.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
The latest update has been identified by my webhost as having a possible exploit. RFI Exploit [P1419] (jquery.counterup.min.js) Please advise?
Hi 3lmochilero!
This happens, because there is an URL in a JavaScript comment, informing users that we made a hotfix in this file. This file is completely harmless and it is a false positive alarm from your hosting.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
I have problem with Fresh builder after latest wordpress update. Forexample after click save button nothing happens. Sometimes I have an error message which says open a ticket but my support is finished.
Hi VOKA_Creative!
Then renew the support and open the ticket
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
can I reuse the theme for other website?
Hi anitechs2!
1 license = 1 website
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi, do you have a document, a website link explaining how we can update? Or could you please tell me here.
Hi farkwebtasarim!
WP Admin > Ark -> Update :) there is a 1 click auto updater integrated
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
hello , I can’t upload images to the page, after upgrade the theme ! what happend???
Hi maguilur!
Please open a ticket at the http://arktheme.com/open-ticket and we will get back to you
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
i can t
Hi maguilur!
OK, most probably you have expired support and you will need to renew your support or purchase another Ark license.
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hi After upgrading, I can’t upload images to the page – they won’t appear there It is pretty weird … Image settings there I can’t load image only offers just a link how to fix it all appears after updated
Hi sarielg!
Please open a ticket at the http://arktheme.com/open-ticket and we will get back to you
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
hi, could you tell me how to swap the menu to a mobile menu for the iPad screen, thanks Steve
Hi – could you tell me how to swap the menu display for the iPad?
Hi jonesy2367!
We have since replied to your support ticket about this.
Thanks and cheers!
Hi guys, I just need to know if Ark is compatible with Sensei of woocommerce. I am using Ark since forever but I need to implement that plugin and I am not sure it will work.
Hi Norua88!
Yes, it is compatible
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Hello Support,
Trying to integrate Google API Key but it seems recently Google API Key is not for free anymore for less than 25,000 calls. Since their pricing package mentions fees start from 0.
Would like just to display the map and its pin, thought its not possible to achieve that when adding Google map on your theme.
What alternatives can be used and how to integrate them with your theme.
Hi riverblue!
That’s a million dollar question Honestly, there are not many alternatives you can use and you will eventually need to purchase the subscription
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
Great theme. However, my demo(multi purpose) encounter some issues. Need help! Ticket opened, kindly assist. Thanks!
Hi LittleDino!
Ok, will get back to you through the ticket
For more info about upcoming updates and insider info, follow our Ark Theme Facebook page (updated daily) or visit our Ark Theme Blog
Thanks and cheers!
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS
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