1508 comments found.
Hi, i use the theme as one pager. but i need the footer navigation (imprint and data privacy) to be separate pages. As i can see in the demo Vela3 there is an exception for the submenu in Pages. In my case I need only the footer to be excluded. Is this possible and if yes, how ?
Hi,
Sorry for the delayed response!
You may need to add a Custom Link instead of a Page so it will be excluded from the one pager. You will find more details on adding a custom link menu item here: https://easywpguide.com/wordpress-manual/appearance/updating-the-menu/adding-a-custom-link-menu-item/
Hi, I saw another user with the problem I experience from the beginning with Vela Team Member: ... ‘team members’ is kind of blurry. The image resolution is not correct; I checked and team members images all end with ‘300×300.jpg’. I cannot find why Vela team members does this (cut the resuolution) and where this can be set… With me it’s exactly the same problem. Is there a way to get normal pictures with team members instead of these lo-res?
We’re sorry, when you set the “Visible Items” option to 3 or greater, it will automatically display images in the Medium size (300×300px) instead of Large, this can make them blurry when they are in a full-width section.
Thank you for reporting this issue, we will add an “Image Size” option to the Team Members element in the next update so you can choose the suitable image size to display.
Hi! How can I add custom svg icons on the VELA info box? Thanks in advance.
I’m sorry for the delayed response!
Anyway, you will need to convert your custom svg icons into a webfont first. Here are online generators: http://fontello.com/ https://icomoon.io/app/And then add custom icons into the Icon Picker, here’s a quick guide:
1. Make sure you have installed your child theme, vela-child-theme.zip.
2. Upload your webfont files from the generator to the child theme folder on your webserver, “wp-content/themes/vela-child-theme/fonts/”.
3. Upload the CSS file (e.g. fonttello.css) from the generator to the child theme folder on your webserver, “wp-content/themes/vela-child-theme/css/”.
4. Go to Appearance -> Theme Editor on your WordPress admin to edit the Vela Child theme.
5. Add the code below to Theme Functions (functions.php):
function vela_enqueue_font_icons() {
wp_enqueue_style( 'vela-custom-icons', get_stylesheet_directory_uri() . '/css/fontello.css', null, '1.0' );
}
add_action( 'wp_enqueue_scripts', 'vela_enqueue_font_icons' );
add_action( 'admin_enqueue_scripts', 'vela_enqueue_font_icons' );
function vela_add_custom_icons( $icons ) {
$your_icons = array(
array( 'icon-1' => 'Icon 1' ),
array( 'icon-2' => 'Icon 2' ),
);
return array_merge_recursive( $icons, $your_icons );
}
add_filter( 'vc_iconpicker-type-openiconic', 'vela_add_custom_icons' );
The code above will add your icons into the Open Iconic icon set in the Icon Picker so you can use them in any content elements.
Hope this helps!
Hi! I followed all the steps of the user guide to import “modern” Demo content but it doesn’t work. I change PHP configuration limits on the server, activate plugins an try to import one by one… WP does not show me any error, it simply stays loading indefinitely… I have verified that part of the contents have been loaded, but I do not have the home… etc Could you help me please?
I guess that the Media importing process did not complete successfully, then the Settings haven’t been imported yet.
If you couldn’t import Media, you can ignore it and select only Settings to import the theme settings so you will have home page and menus.
If it still doesn’t work, you may need to send me your WordPress login details so I can take a look. You can send a private message in the contact form on the profile page below: https://themeforest.net/user/wyde#contactThank you so much Wyde! The complete import has not worked but I have managed to import only the settings and works fine.
I’m getting an “inactivity timeout” error message any time I try to update any of the bundled plugins (Slider Revolution, VB Page Builder, etc). Can you tell me why this is happening? Is there another way to update the bundled plugins?
There may be plugin conflicts on your site, try to deactivate other plugins before updating to see if it works.
If it still doesn’t work, it might be a server issue. If you’re using a resource limited hosting, your web host might not be able to download the big plugin files (Slider Revolution and WPBakery Page Builder) from the remote server. You may need to increase the PHP limits to the minimum as follows:
max_execution_time = 120 memory_limit = 128M post_max_size = 64M upload_max_filesize = 64M max_input_vars = 3000
You can find the instructions on how to increase the PHP limits here: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Also, if you’re using GoDaddy, please check out the link below:
https://www.godaddy.com/community/Using-WordPress/Inactivity-Timeout-Description-Too-much-time-has-passed-without/m-p/104200However, if the solution above couldn’t fix this issue. You may need to update those plugins manually via FTP.
Here’s a quick guide:
1. Visit the Downloads tab on ThemeForest.
2. Find the Vela theme, click on the Download button then choose “All files & documentation”.
3. Extract that zip file, you will find the bundled plugins in the folder Plugins.
4. Update those plugins via FTP one by one. You will find the instructions on how to manually update plugin via FTP here: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/
Hope this helps!
Hi, On VELA theme can i import my own icon in info box ? thanks
The Info Box icons are font icons. You can add custom icons into the Icon Picker via your child theme.
1. Install and activate your Child theme, vela-child-theme.zip.
2. Go to Appearance -> Theme Editor to edit Vela Child theme.
3. Add the code below to Theme Functions (functions.php):
function vela_get_custom_icons($icons){
$your_icons = array(
array( "your-icon-1" => "Icon 1" ),
array( "your-icon-2" => "Icon 2" ),
);
return array_merge_recursive( $icons, $your_icons );
}
add_filter( 'vc_iconpicker-type-openiconic', 'vela_get_custom_icons' );
The code above will append your icons into the Open Iconic icon set.
4. Upload your icon files to child theme folder “wp-content/themes/vela-child-theme/fonts/”.
5. Add your CSS font icons into style.css in your child theme. For example:
@font-face {
font-family: 'your-icon';
src: url('fonts/your-icon.woff') format('woff');
font-weight: normal;
font-style: normal;
}
[class^="your-icon-"]:before, [class*=" your-icon-"]:before {
font-family: 'your-icon';
speak: none;
font-style: normal;
font-weight: normal;
font-variant: normal;
text-transform: none;
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
}
.your-icon-1:before { content: '\e800'; }
.your-icon-2:before { content: '\e801'; }
Hope this helps!
Hi, Actually it doesn’t work. When I add the code in the functions.php file (step 3), I get all my website crashed and I can’t even access to the wordpress back office, so I have to fix it by manually restoring the original file via FTP. Any suggestions?
I’ve tried it before I provide that code. Please ensure that you’ve put the correct code.
However, if you copy the code from your email, you will see the code with PRE tag, please don’t include a PRE tag in your code. I recommend copying the code from the comment page ( https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377/comments?page=68&filter=all#comment_21866527 ) instead of from email.
Oh ok! Yes the PRE tag was the issue. But I’m confused, does that solution support .png files? If so, I don’t clearly see where to fill in the names of the .png images I’ve put in the child theme folder “wp-content/themes/vela-child-theme/fonts/”?
We’re sorry but the Icon Picker in this theme support only font icons (vector). It doesn’t support PNG image files.
If you’d like to use PNG, you will need to add it by using a Single Image element.
Hello, is it possible to import my own icon in info box ? thanks
Hello,
We’re sorry but please contact us from the account that purchased this theme to make sure you’re currently in the correct product page that corresponds to what you have purchased.
Hi, I’m having a problem when I try to update from 2.0.4 to 2.0.5.1. When I update to the newer version, the header overlaps the slider (even though I don’t have “transparent header” selected). In the earlier version (2.0.4), the header appears above the slider like it’s supposed to.
It looks like 2.0.4 has some CSS that is adding padding to the top of the slider to make room for the header, but in 2.0.5.1, that CSS isn’t being applied to the slider.
Is this a bug, or is there a setting I’m missing in the newer version that makes it so that the header doesn’t cover up the top of the slider?
Hi,
In the recent updates, we’ve added a new Transparent Header setting to each individual page and post. You may need to enable or disable that setting under Vela Options -> Header on the page/post edit screen.
Thanks. It turns out it was a problem with a child theme.
Glad to hear that it has been solved!
Thank you 
We’re sorry but please contact us from the account that purchased this theme to make sure you’re currently in the correct product page that corresponds to what you have purchased.
Hello! I encountered a problem lately. I can not modify anymore pages that contain single images with links (Visual composer plugin). When I click update, it shows Error 404 Page. Any idea why? Kind regards, Tamara
Hello,
We have never seen this issue before. There may be plugin conflicts on your site, try to deactivate plugins to see if it works.
Also, please ensure that you’ve updated the theme and all bundled plugins to the latest update. You can find the update log here: https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377#item-description__update-log
I have Vela theme at version 2.0.5.1 and Visual composer at 5.7. The problem persists even if I disable all plugins except Visual composer. I do not know where what more to try. If you get any ideas please let me know …
Hi, Is it possible to remove the effect of the page change?
You will need to disable the Ajax Page Transitions option to remove the page transition/effect.
If the Ajax Page Transitions option is enabled, you couldn’t remove the transition/effect but can change it under Theme Options -> Page -> AJAX Options.
527814e-5199-4e25-8ff7-da01359f80f2 – 11 Jan 2019
Hello- Hope all is well. Please allow me to ask for your assistance. I am currently trying to install the demo contents, and it says that it is still importing after about 20-30 minutes. It also has not install media or settings. If you can direct me to a the fix it will greatly be appreciated. I am currently hosted by GoDaddy and I did increase the php to 5.6, which is their highest supported currently.
Also, should I have uploaded the child content theme instead, as I can reset again if need be? Thanks in advance for your reply. Great design again!!!
Best, Tonita tperry@eaddyperry.comHello,
It sounds like your site is running on a resource limited hosting. Try to increase the PHP limits to the minimum as below to see if it works:max_execution_time = 300 memory_limit = 128M post_max_size = 32M upload_max_filesize = 32M max_input_vars = 5000However, we suggest you to avoid “starting/basic/shared hosting” packages from these companies, as they give you too little control and are very limited even you’ve increased the PHP limits:
GoDaddy HostGator 1&1 iPage
Here’s the list of hosting providers officially recommended by WordPress: https://wordpress.org/hosting/
Good morning! Thanks so much for your reply, but please allow me to ask where would I go to increase the php limits as you have provided? Thank again for reply. – Tonita
You may need to edit “php.ini” in the root directory on your web host to change those limits.
You will find more details in “2. Create or Edit an existing PHP.INI file” on this page: https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Also, you might check out the links below for more details: https://wpsites.net/wordpress-admin/wordpress-memory-how-to-increase-php-allowed-memory-limits/https://codingcyber.org/how-to-increase-php-memory-limit-on-godaddy-hosting-882/
Anyway, if there are newer versions of the PHP on your web host, we would recommend upgrading to PHP 7.0 or greater to make sure your site will be working properly with the new WordPress and plugins.
WordPress officially recommends PHP 7.3 or greater as you can see in the System Requirements below: https://wordpress.org/about/requirements/Hope this helps!
Thanks so much and have a great day!!!
Hello!
I would like to have the ‘Sold Out’ overlay to be permanently there for sold out items. Right now it only appears if there is a hover.
How can I do this?
Thank you!
Hello,
I’m sorry for the delayed response!
However, please contact us from the account that purchased this theme to make sure you’re currently in the correct product support that corresponds to what you have purchased.
Hi. I can’t get the video background to work on the page title area. I’ve uploaded a video and used a youtube link without success.
Hi,
We’re sorry but the video background on the page title area doesn’t support YouTube video. You may need to upload an MP4 video or insert a video URL directly to the video input field.
If an MP4 video doesn’t work on your site, try to update your WordPress site and the theme to see if it works.
Anyway, in the future please contact us from the account that purchased this theme to make sure you’re currently in the correct product support that corresponds to what you have purchased.
Our site has been getting alot of attacks. They finally brought it down. I was told by the hosting company they added code to the theme. I have no idea how to find that. Our site is 3 years old, and I don’t even know the vendor that created it. All I know is that we use the Vela theme.
From a little bit of googling, it’s the WSOD and points to a theme error. I was hoping to get a new download of the theme to hopefully reinstall and correct things.
It is telling me a stylesheet “ec1” is missing, but I don’t find reference to that anywhere.
Any help would be appreciated. I don’t have the Theme Forest account that the original theme was purchased under.
We’re sorry to hear that. We recommend installing the Envato Market plugin to enable the automatic update so you can automatically download and install the theme updates from your WordPress admin page.
Anyway, to update the theme manually you will need to login with the account that purchased it and download the new update in the Downloads tab on ThemeForest.
You can choose “Installable WordPress file only” to download, then you can upload that zip file to your WordPress site.
If you choose “All files & documentation”, you will need to extract that zip file first. Then you will find the WordPress theme file in the folder “WordPress Theme”.
You can find more details on how to update the theme in our documentation: https://wydethemes.com/vela/documentation/Hello,
I am loving the theme you have created and am using it on my business site. A few questions have come up while attempting to customize some of the Vela specific widgets as well as mobile device use of the site. Please see below for my questions:
1. With the Vela Team Member slider (as well as the carousel and masonry grid) how do I access the option to have multiple images on the slider. In other words how does the slider function as a slider? At the moment its only displaying one image with no options to move to a new slide. I have played with every option possible to get the slider to work including; visible item #, show navigation, auto play etc. None of these are allowing me to add multiple slides. Do you have any advice for this situation.
2. On a mobile device there are certain Vela features that do not function; for example, the hover flip box. Other things don’t scale to a mobile device like the revolution slider I have published on my home page. This means that visitors are unable to click my call to action button because it is out of range. How can I ensure that all features are available in the mobile version?
Thank you so much for your support!
Hello,
Thank you for choosing our theme!
1. To change the number of images to display on slider, you will need to choose the Visible Items option in the Vela Team Member Slider settings window.
If it doesn’t work, there may be plugin conflicts on your site. Try to deactivate plugins on your site to see if it works.
2. This issue is already reported and we found that it’s not theme related – it also occurs with other themes including default WP theme.
Hover Box is a new WPBakery Page Builder’s elements, it has been added in the recent updates of that plugin. Actually, it is not included in the theme demos. The plugin author will probably provide a fix for this in one of future plugin releases.
Anyway, the issue seems to occur on Safari (iOS) only, we could not reproduce the problem on Android.
Also, regarding the issue with Slider Revolution on mobile. You can enable the Custom Grid Sizes option so you can set different styles for each screen size, you can see the instructions in the link below:
https://www.themepunch.com/revslider-doc/slider-setup/#custom-grid-sizesHi,
You can choose the header menu position in Theme Options -> Header, change the Header Position to “Top of Content (Below Slider)” to make it look like the demo Vela 1.
Hi, I need support on the testimonials, there are some codes on the page, how do I correct it?
https://prnt.sc/mp7ff3Hi,
It looks like you build the testimonials by using WPBakery Page Builder. However, the testimonials do not allow shortcodes and any content elements. You may need to edit the testimonials content with the Classic editor, then remove those codes from the content.
Hi,
I have installed the theme and relevant plugin, but I don’t know how to make my site to be the same as the demo page at https://wydethemes.com/vela3/
Could anyone tell me how to? Thank you.
Hi,
To import demo content, you will need to install the Vela Demo Content plugin that is included in the main download package.
After you install it, you will be able to import demo content under Theme Options -> Home.
Also, importing demo content can take a few minutes to complete the process. Please ensure that you’ve set the PHP configuration limits to the minimum as follows:max_execution_time = 300 memory_limit = 128M post_max_size = 32M upload_max_filesize = 32M max_input_vars = 5000
You can find the instructions on how to import demo content in our documentation below:
https://wydethemes.com/vela/documentation/#import-demo-contentThank you very much for your support!
You’re welcome
Hi,
I have bought and trying to install the theme to http://remote-it-team.com
After installing & activating the theme, I cannot install successfully for required plugin, with error as in the link http://remote-it-team.com/error1.png
Please help me to check it asap.
Hi,
Looks like it couldn’t extract and install the Slider Revolution plugin. Try deleting it from the Plugins screen on your WordPress admin, and then install it again to see if it works.
If it still doesn’t work, you may need to install it manually. That plugin is included in the Plugins folder in the main download package.
Here’s a quick guide:
1. Please ensure that you choose “All files & documentation” from the Downloads tab on ThemeForest when you download, see more here: https://wydethemes.com/vela/documentation/#installation
2. After you extract the zip file, you will see the Slider Revolution plugin zip file in the folder “Plugins\Slider Revolution\revslider.zip”.
3. Go to Plugins > Add New on your WordPress admin page.
4. Click Upload Plugin, and then choose the plugin zip file (revslider.zip) from the folder Plugins.
5. Click Install Now to install the plugin.
You can find more details on how to install plugin manually here: https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation_by_Uploading_a_Zip_Archive
Hope this helps!
