I tried editing block (in content side menu) and then save block but nothing changes.Please help

I am trying to edit <Porto – Footer Contact Information> block but no changes on homepage footer.

Hi,

Sorry to say that but this platform is used only for Porto WordPress, Please ask your questions/queries regarding Porto Magento here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments

Thanks.

Hi,

Please go to Porto >> Theme License and deactivate the Theme from your site by clicking the deactivate button and then again activate the Theme with the same purchase code and then try to update the Theme hope you will not find an issue and if yes then please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.
   

Hi,

Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so that we will Install the Theme for you.

Thanks.
   

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. Sorry to say that but this is not possible as you do not use/change the layout of the single product page as like the Home Page.

2. Yes, You can easily show/set this as per your requirements on any page using Porto Products or Porto Category elements.

3. Yes, you can show the portfolio Archive page as Grid, Masonry, TimeLine, Medium, Large, Full layout.

Thanks.

Hi, further clarifications requested:
1. can you show me the product page specific for https://www.portotheme.com/wordpress/porto/construction/? also this layout is not rendering correctly on my iPad2
3. are the portfolio items created in ‘woo commerce’?
Thanks

Hi,

1. You can find and check all our pre-built Shop demos and product pages designs here: https://www.portotheme.com/wordpress/porto_landing/#shop

2. No, Portfolio items will be created in Portfolio, and a Portfolio is a Custom Post type.

Thanks.

Hi,

Please go to Appearance >> Theme Options >> Footer and change the Copyright Text from there as per your requirements.

Thanks.

Hi,

Please go to Porto >> Theme License and click on deactivate button and then again activate the Theme with the same purchase code and try to update the Theme again from WordPress hope you will not find this issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thank you very much. Everything is ok now.

Most Welcome!

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but we have not tested this plugin with the Theme yet, If you want you can try any third party plugin with the Theme but at your own risk.

Thanks.

Hi,

First of all “WooCommerce Additional Variation Images” is the third party plugin, and we have not tested this plugin with the Theme yet, so we are not able to suggest you anything on this, and secondly, It is the third party plugin and in case any third party plugin not compatible with the Theme, then it requires Customization, There are a lot of lightboxes in the Theme, Many or Porto Functionality plugin elements has lightbox functionality and many of WP Bakery plugin elements as well, so this requires a huge Customization, that which lightbox is creating an issue on your site, and we do not provide the Customization services for free, If you want our paid Customization services, you can contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

Hi,

Please Install the Theme on Localhost or Test site and Import the Classic Original Demo on it and also Install the Theme on Live/Main site and Import the Demo Shop 2 on it. Now copy the Classic Original home Page from Test site to Live site and set it as Home Page by selecting it from WP-Dashboard >> Setting >> Reading, It will work for you, Now how to transfer the License from Test to Live site and vice versa please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Hello Porto, Thanks for the prompt reply. I have two issues to follow the instruction(s). 1. Issues in look and feel for Shop2 demo content. Please check the site: https://bit.ly/2HsOqL6 2. Don’t know how to copy the home page from test site (https://bit.ly/2HqsjVL) i.e. ”...by selecting it from WP-Dashboard >> Setting >> Reading”

Please help!

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

You site has 50+ third party plugins activated and I am sure it is the third party plugin confliction on your site, why don’t you try it once.

Thanks.

Hey,

I’ve just found out that the issues were related to server cache which caused all sorts of Javascript errors. So I’m just putting this out there if some of you are hosting your site at WPengine please ask them to update the cache exclusions. For some reason, it was reseted whenever an update was performed.

I understand that the plugin might be the usual suspect. I’m just bit disappointed that you guys didn’t offer much help except blaming the use of plugins. No harm was done though. I was hoping you guys could be more proactive and considerate. Thanks for the time.

Hi,

I am sorry to say that but there are some rule for giving the Support, For finding the issue on the site, we have to follow the standard rules, and you have 50+ third party plugins Installed on your site, that is why I told you to try with deactivating the plugins first, If the issue was not solved then we move to server, so there are some rules and steps for debugging the site, but finally sound’s good that you issue is resolved.

Thanks.

Hi,

Yes, You can easily change the Theme Primary color from Appearance >> Theme Options >> Skin as per your requirements and you can change the Logo of the site as per your requirements from Appearance >> Theme Options >> General >> Logo & Icon.

Please read the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/

Please read the Faq’s here: https://smartwave.freshdesk.com/support/solutions/folders/5000171807

You can check some of our Videos here: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber

Thanks.
   

Hi,

Have you installed both plugins on your site and also the Porto Functiaonlity plugin?

Thanks.

Hi,

1. You can hide the Sticky menu for the desktop by using the below custom CSS code and paste it to the Theme Options >> Skin >> Custom CSS section:

 #header.header-separate.header-1.sticky-menu-header.header-loaded.sticky-header {
    display: none !important;
}

Thanks.

Thanks.

1. I don’t think this css is the best way to do this- as I the scrolling pass the menu is not smooth after applying the code.

2. I read the instruction here:

But the writer did not say where the code below is to be inserted: https://wordpress.org/support/topic/ajax-on-single-product-page/

// Ajax add to cart on the product page var $warp_fragment_refresh = { url: wc_cart_fragments_params.wc_ajax_url.toString().replace( ‘ %endpoint %’, ‘get_refreshed_fragments’ ), type: ‘POST’, success: function( data ) { if ( data && data.fragments ) { };

$.each( data.fragments, function( key, value ) {
            $( key ).replaceWith( value );
        });
}

$( document.body ).trigger( 'wc_fragments_refreshed' );
}

$(’.entry-summary form.cart’).on(‘submit’, function (e) { e.preventDefault(); });

$('.entry-summary').block({
    message: null,
    overlayCSS: {
        cursor: 'none'
    }
});

var product_url = window.location,
    form = $(this);

$.post(product_url, form.serialize() + '&_wp_http_referer=' + product_url, function (result)
{
    var cart_dropdown = $('.widget_shopping_cart', result)

// update dropdown cart
$('.widget_shopping_cart').replaceWith(cart_dropdown);

// update fragments
$.ajax($warp_fragment_refresh);

$('.entry-summary').unblock();

});

Hi,

1. There is only a single way to do it and this is Custom CSS, you can use the Custom CSS set in the media query as given below.

@media(min-width: 991px){
#header.sticky-header .main-menu-wrap {
    display: none !important;
}
}

2. Please try to set/paste the code under function.php or under Appearance >> Theme Options >> Skin >> Custom JS. If it will not work for you then please contact with writer and ask from a writer as well.

Thanks.
   

Hi,

Have you purcahased the Porto WP theme, If yesm then pelase contact us through your theme purchased account to get the free support for the Porto WordPress theme.

Thanks.

Hi,

No, Sorry to say that we do not have the Theme for those forums, but we also have the Theme for Magento and HTML as well.

Thanks.

Hi,

Sorry to say that but this is not possible, You can only choose/set/use one option as a time, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.
   

hi

I guess I didn’t ask the question correctly. can I use dropdown and select and color on a product page at the same time?

Hi,

No, Sorry you can not use both at the same time.

Thanks.

Hi,

For that please read and follow the instructions written in the below given docs:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Hi,

Can you please tell me which Demo you are using on your site and please provide me the screenshot of the slider so that I’ll provide you the exact solution for this.

Thanks.
   

Demo is business consulting. All I could do was change pictures of the default slideshow. I don’t see where to set a different slideshow in place of this one.

Hi,

That is actually the Slider Revolution set on the Home Page, Please edit your Home Page and scroll below you will find view options and under view options you will find Banner Type as “Revolution Slider” as showing in this screenshot: https://pasteboard.co/I5btaV3.png

So the particular slider is coming from Slider Revolution and if you want to change the images you have to go to Slider Revolution and change the slider or images as per your requirements: https://pasteboard.co/I5btMdX.png

Thanks.

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 2500px){
#header .mobile-toggle {
    display: inline-block !important;
}
#header .main-menu {
    display: none !important;
}
}

Thanks.
   

Hi,

Can you please share your Live site URL with me here so that I’ll check it for you.

Thanks.

Hi,

Your site is working perfectly fine at my end, It must be the cache issue at your end nothing else, Please see this screenshot: https://pasteboard.co/I4zducW.png

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.