13529 comments found.
Hi, I’ve updated the template and all content in each course is not visible, can you help me in this matter too?
Hi b3lm0nt_m,
I will need to check your site more carefully. Seems there is a conflict with another plugin. Just request to edusupport@thimpress.com with subject “b3lm0nt_m – Eduma Support”, I will try the best to help you out 
Hello, I buyed this theme, but i dont know how i get the last add on of frontend editor?
Hi pi3rr3666,
The Frontend Editor addon is not included in the theme. Please get it here https://thimpress.com/product/frontend-editor-add-on-for-learnpress/
You can email me to edusupport@thimpress.com with subject “pi3rr3666 – Eduma Support” to get the discount coupon for the addon
Ok, email sent, thanks
Hi Guys, I have a bug with “Thim: List Instructors” plugin. I put that shows only 3 instructors but there shows 5+ instructors. Can you help me with this problem? Thanks!
Hi Captcha2014,
Let me check your site more carefully, please send me a request to edusupport@thimpress.com with subject “Captcha2014 – Eduma Support”.
Hi Guys, How can I add the rating stars system in events module? That these events have a module where assistants can put stars and comments, How can I add it?
Hi Captcha2014,
I have asked our developers, right now we don’t have rating feature for events 
How do you show the number of students taking the course on the actual course page?
Hi Guys, How can I add more than 1 same course to cart? I mean there is just a button to buy one course but if I need to buy more than 1 for other persona like a familiar or so, How can I enable that my clients buy more than 1 course in same cart? Thanks for your help!
Hi Captcha2014,
Sorry right now the LMS system just allows to handle 1 order for each user.
Oh, so bad, are you planning add this feature soon? or how can I add this right now?, ‘cause I have many students telling me about buy to other persons like friends and family.
Hello, I purchase the Eduma e I had install the Eduma V4, but this version haven’t the Gradebook plugin. I need this plugin.
Hi trainingmtr,
Please go to menu Eduma / Plugins then search for Gradebook addon http://prntscr.com/my2vub
Hello 
Please i have a problem with someone is trying book an event they see this message You must set payment setting! i tried but it doesn’t work may i ask you to guide me on how to do it it’s working perfectly with my online store but not my events
Thank you
Hi andrewegy,
Please go to menu Events Manager / Settings / Checkout http://prntscr.com/my2vkd and make sure you enable a payment gateway (e.g. PayPal).
it’s enabled but it only works with paypal i want them to checkout with credit cards not paypal.
also i have a problem my featured image is not showing at all it works for some posts some not when i changed the theme it works
Please help me with that as well Thank you
Hi andrewegy,
Please send me a request to edusupport@thimpress.com with subject “andrewegy – Eduma Support”, I will help you set it up.
Hi, one very criticle point highly need to improve that is, before any update make sure that there are NO NEW TROUBLES or BUG come without invitation and make running site break….
Hi Krishnaleela,
Sorry but did you get any troubles with the new update? You can show me more details and I will try the best to help you out. Just request to edusupport@thimpress.com with subject “Krishnaleela – Eduma Support”.
Hi there. I want to change the Lectures, Quizzes, Duration, Skill level etc at COURSE FEATURES in another language MANUALLY. How can I do in Coding level. Where do I need to change? Thanks
Hi good morning, as i had purchased your theme long back and implemented my website on same, at that point of time your theme was backed with wpbakery page builder, but after the recent update am not able to edit my pages with same page builder because contact form are not loading on pages, could you please let me know what should i do, awaiting for your reply…..
Hi raghum9,
I will need to check your site more carefully. Please send us a request to edusupport@thimpress.com with subject “raghum9 – Eduma Support”.
Please renew the support too. It’s expired.
sure, plz check and let me know and am forwarding the site details right away.
hi details has been sent, request you to plz find and awaiting your earliest reply
Okay
hi good morning i hope u might have checked my site as not am able to edit pages in wpbakery page editor but for pages i have maintained side bar with contact form but that is still not loading, any updates on same
Hi raghum9,
Our team is gonna check your site shortly.
ok so by when i can expect my site to function as i was earlier
hi am waiting for the issue to get resolved but still no luck, as still side bas is not appearing in pages could u plz check with your team and let me know by when i can expect this issue to be resolved. Thanks
Hi WHAT HAPPENED ? AM WAITING FOR YOUR REPLY FROM PAST 2 DAYS AND ITS PRETTY LONG TIME NOW, AS I SAID ITS VERY IMPORTANT AS SIDE BAR IS NOT LOADING IN ANY OF THE PAGES AFTER UPDATING TO LATEST VERSION OF YOUR THEME, SO DO LET ME KNOW IF YOU CAN RESOLVE THIS ISSUE OR NOT. PLEASE BE FAST IN REPLYING AT LEAST.
Hi raghum9,
It was in weekend. Our team will get back to your case shortly. Sorry for the inconvenience.
Hello, Ken! I send email today “Pandap- Eduma Support” with problems and renew payment for support Please, if it is possible – help us in 1-2 days- we start University site in march 15, but admin ( bad, bad, bad freelancer) dissapear … It is very bad situation. Thanks!
Hi pandap,
We are gonna check your case shortly
Please, heeeeelp – we are starting today …...
Hi pandap,
Please give us some bit more time.
No problem, but how much? i sent email a week ago … And you even didnt answer me by email (((
11 days ago i sent request for support … You didnt answer me, you didnt help me, i only loose time and clients – you promise to help shotrly, but even did not contact with me TWO WEEKS – is it normal ?! I buy this LMS because believe reviews, but now you left me alone – no support, no help … I am not sure that it is normal – If you only take money and not ready for quick support – you must write it before purchase
Hi pandap,
I am so sorry for the delay. The support is overloading. Please give us some bit more time.
“Sorry” is not a normal answer, i think. Can you set specific deadlines? This is a business, your customers have plans, goals, calculations. They need to know specific dates, i want to know it …
Hello there
Did you saw my last email? Thanks
Hi dvorak,
Our team is checking your case again.
and where do you want me to send you the information?
Hi malhotra_jolly,
We got the info. Our team is working on your site.
Hello, i am using wpml for multilingual site. I have found that wpml translates the instructor profile (CV) through the String Translation plugin. However i can’t get the translated version of the cv. To be more specific i want the /profile/username/ and the translation of this /en/profile/username/. Am i missing something or is it a learnpress translation issue?
Hi rednbluek,
I am discussing with our developers.
Hello, are there any news for the above issue?
Hi rednbluek,
We will need some more time to make LearnPress system is 100% compatible with WPML.
Pre purchase question: Can i use another payment systems of woocommerce?
Hi lRodl,
Of course you can
Great! another question:
Can i sell videos in a “bundle” (like a course that is 4 videos) and can i give the option to sell each video individually?
Hi lRodl,
Right now we don’t have this option 
Ok!
And using a video from youtube in the courses there is a way to prevent people to grab the link of youtube? Being possible only to see in the site?
Hi lRodl,
In reality we can’t. That’s because that’s what browsers were designed to do: Serve content. But you can make it harder to download.
Ok!
1-Do you guys recommed me to upload the video in wordpress? I use a shared hosting, there is anything againt it, it willl be a lot of videos, or do you guys recommend using youtube or vimeo?
2-If i use youtube or videmo what do you guys recommend to protect the content from being stolen.
Thanks!
Hi lRodl,
1. I recommend using Youtube or Vimeo.
2. Vimeo has this setting , please take a look https://help.vimeo.com/hc/en-us/articles/224819527-Changing-the-privacy-settings-of-your-videos
Hello,
How can I preview the certificate to check that everything is working fine in certificate? Like Student name, Course name, Date, Verified link (exact ulr) to verify the Certificate?
Hi sumonahmmed,
Right now you can use a test account to get the certificate and see. We will consider adding the preview option for a next addon update
Thanks for your reply.
I have another question, that is, If I want to hide course curriculum and instructor tab from any specific Course, How can I do that?
I mean in some course I just want to keep Overview tab and in some course I want to keep overview, curriculum and instructor tab. How can i do that?
I would be happy If you please reply me fast, it is an Urgent Issue.
Thanks in Advance.
Hello, No response yet??
Hi sumonahmmed,
Please use a custom CSS.
Example, for course X with ID 1234.
.postid-1234 .course-nav-tab-curriculum, .postid-1234 #tab-curriculum {
display: none;
}
Please renew the support and join us in the support forum.
Many Thanks. Sure, I will do soon Dear Friend.
Is there no simple way to add a field for a first and last name on the register form? Because when a certificate gets sent, it needs to have the first and last name in the system.
Hi smoo218,
Please send us a request to edusupport@thimpress.com with subject “smoo218 – Eduma Support”.
kindly explain to the forum your reimbursement policy ….... although I am in terms, paypal has a dispute in progress you deny yourself to the messages. I bought an upgrade that was never downloaded and nobody replies !!!! Very very reliable compliments
Hi bendiro,
Our team is checking your case.
Hello, I have a pre purchase question: 1. Which 3 demos are compatible with Elementor page builder? (on changelog it says: ”+ Supported Elementor page builder (3 prebuilt demos ready)”
Best regards
Hi l1ght_br1nger,
Right now we have demo 01, demo 03 and demo React. But all demos will be available in the next update (ETA released in this Friday)
Demo 01 = Main demo? Demo 03 = Online school? So after this friday all demo will be compatible with elementor?
Hi l1ght_br1nger,
Yes
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