93 comments found.
For some reason, the slider on this theme disappeared. I did not delete it.
Hi,
Maybe older version of slider revolution plugin is having problem. Please update the plugin by following our https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update tutorial and check. If you still face this problem then we need to inspect your site. At that case, if you want us to inspect, please extend your support (As your support was expired) and open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you.
Hello,
Quick question: where do I find the xml content for manual import?
Regards.
Please check Theme Installation tutorial https://themes.radiantthemes.com/brixel/docs/#ThemeInstallationSetup . This uses integrated import process and doesn’t need manual xml import.
I will notice that you were not willing to help; and before your reply, I have found the demo files in the following path: \brixel\inc\import\one. Have a good day!
This is a really cool and beautiful theme. BUT today I updated WordPress 5.5 and the WPBakery Page Builder plugin began to work badly and crookedly. There was no need to update. Upset.
We are sorry to see you faced problem. WPbakery also updated their version to be compatible with WordPress 5.5. Please update WPbakery by following https://radiantthemes.zendesk.com/hc/en-us/articles/360042212354-Plugin-Update (screenshot may vary but basic process is same) and you’ll get latest version of Wpbakery. If you still face the problem please feel free to open a support ticket and we’ll send you latest version of the plugin.
Hi, I need help please. Some images are not showing up on safari and firefox. How can I solve that? Please help. Thanks
Hi,
Please upload those images again from the specific places and those images should be shown. If still you’re facing the same problem, please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you. Also, please provide screenshots of those images which are not showing.
Hello! Tell me please how can I change the fonts in the header menu https://prnt.sc/scryyh
Hi,
You can change fonts from the ‘Menu Typography’ filed from specific header settings through Theme options. For example, if you’re using header ‘Style Ten’, then you can change the menu fonts from ‘Theme Options > Header > General > Header Ten Settings > Menu Typography’ ( Please check:- https://nimb.ws/E8aQtY ).
Thanks! I got it. But look here https://prnt.sc/sd0r2f, the field is not displayed
Hi,
Please refresh the Theme Options page and you’ll able to see the option properly.
Thank you very much!
Hi, guys. Tell me, where can I change the background image https://prnt.sc/sgk4bx?
Hi,
Either you can change this image by setting the featured image from the specific page ( Please check:- https://prnt.sc/sgmixd ) or you can change the image from ‘Theme Options > Header > Short Header > Inner Page Banner Background’ ( Please check:- https://nimb.ws/vQRZui which is common for other inner pages).
Hi, Can you help me with advice?
I just can’t set styles for mobile devices https://prnt.sc/t93eq3 I have words that are too long that do not fit on the screen
Hi,
Please open a support ticket directly at https://radiantthemes.zendesk.com/hc/en-us/requests/new with your site url and temporary access so that we can check this for you. Also, please provide link of the page in which page you’re facing this.
Сan you enable the demo?
Hi,
Demo is running now. We were shifting server.
Support RTL??
No it doesn’t support RTL.
Is there a possibility to show the phone and e-mail in the mobile version?
Yes you can show email and phone in mobile version. Please see screenshot(http://prntscr.com/ptmrqm)
Good evening. I thought about buying your template, but I saw a problem, namely the menu command is not working – http://themes.radiantthemes.com/brixel/team/albert-mccloud/ when clicking on the link, everything is empty, although there are pictures of employees on the main page. Is this a mistake in the template?
It’s great to know that you liked the theme. It’s not a problem. Just that team member post page is not there. If you create team page, it’ll appear as desired.
I look for a year has not been released a single update, the developers do not support this topic? Why am I rescuing – just by the updates it’s immediately clear that the topic is constantly updated and supported by the developers
This theme has a feature where all modules, plugins, elemets get updated from our server and don’t need to update via themeforest. All our buyers have updated theme options, elements and features released for the theme. For example for updating Slier Revolution and Wp bakery most themes update their theme (if you check their changelog then you’ll see that), but for this theme all those plugins get updated from our server. You’ll get what you see on demo and the theme is Wordpress 5.x compatible.
Regarding the update, I meant that for example, the template lacks a “sticky menu” when it scrolls down when scrolling down. (I think for sure it was someone asking or asking you)
Is it possible to do this or is there a function and it only needs to be enabled in the settings?
Sticky option is available with this theme. You can enable sticky for any header from their respective header settings through ‘Theme Options’. For example, if you’re using header ‘Style One’, then you can enable sticky for that header by choosing ‘Yes’ on ‘Theme Options > Header > General > Header One Settings > Sticky Option’ ( Please check:- https://nimb.ws/uOaAXs ).
Fine! Perhaps I will buy your template!
Please tell me how many products i can put on this theme ? I want to purchase this theme for my ebook business
There is no such limit in number of products. We have tested with over 200 products and there won’t be any problem if you even have more than 200 products.
any payment gateway plugin will work with it ? will i get the dashboard with this theme if i install in cpanel to manage my site ?
You can integrate PayPal. You can have a look at Theme Options Dashboard from http://themes.radiantthemes.com/brixel/docs/#ThemeOptions
in Pakistan there is no paypal option i have to rely on third party option thats why im asking would i be able to use third party plugins payment gateway .
This theme uses WooCommerce, so you can use any payment gateway which has module for woocomerce. We have tested with PayPal and it works perfectly.
What is support ? i meant if i dont pay extra 17 for support then ? updates would be free or not ?
You’ll get free 6 months support for the theme. If you want to extend term of support to 12 months then you can buy support in advance or else you’re good with basic price of $59. Support covers theme related questions only. Customization and theme related troubleshooting, design help is not part of theme support.
i asked u about the updates ???
Update is free for the life time of the theme.
1.I want to edit portfolio-page. How can I do this? Is this page uneditable? 2. Is there a way to hide breadcrumbs only with pages from the portfolio?
1) Yes you can edit portfolio pages by using ‘WP Bakery Page Builder’. You can enable ‘WP Bakery Page Builder’ on ‘Portfolio’ and on other custom post types by following our documentation:- http://themes.radiantthemes.com/brixel/docs/#Pages ( This section:- https://prnt.sc/p4n2fl ).
2) You can hide breadcrumbs for all portfolio detail pages in common by choosing ‘NONE’ from ‘Select Short Header’ ( Please check:- https://nimb.ws/WT79ob ) section from ‘Pages > All Pages > Portfolio’ page (Link of the ‘Portfolio’ page should be ‘your-domain/portfolio’).
1. I asked about page “domain/Portfolio”, not “domain/Portfolio/something”. I clicked all the checkmarks on the “WP Bakery Page Builder”. When I open page with one of my portfolio, page has breadcumb “domain/Portfolio/oneofportfoliopage”. I cannt edit “domain/Portfolio”. This page looks like a page with posts. https://prnt.sc/p4qe30 2. thx
Hi,
You can change the breadcrumb for ‘Portfolio’ and other custom post type by editing code of ‘wp-content/themes/brixel/inc/header/banner.php’ and ‘wp-content/themes/brixel/inc/header/theme-banner.php’. Please keep backup of those files after making changes, in case of future update. If you’re facing any problem while changing the breadcrumb, then please open a support ticket directly at https://support.radiantthemes.com/open.php along with site URL and access and our team will assist you.
Do you plan to update this template? The last one is from June (27) 2018.
Hi,
‘RadiantThemes Addons’, ‘WPBakery Page Builder’ and some other necessary plugins are installing from our end. We’re continuously developing functionalities for those plugins, so whenever you’ll update those plugins, you’ll get some updated functionalities of the theme. You can update those plugins by following below steps:-
1) Delete those plugins first from ‘Plugins > Installed Plugins’.
2) After that, re-install and re-activate those plugins again from ‘Appearance > Install Plugins’. Plugins will be updated.
After a year my website stoped working, I get Error message 500! I checked every plugin, installed new wordpress and still nothing. What is going on with this template?!
500 internal server error comes from hosting/php configuration. Theme is just a skin. Please ask your hosting to check and in most cases hosting companies able to get this fixed quickly. If you haven’t changed anything then hosting must have updated few settings which caused this error.
Hi,
Congratulations, amazing theme. I have one question before purchase. Is the theme optimized for Gutenberg?
Hi,
Sorry, this theme is not optimized for Gutenberg.
Hi, can you tell me where to edit blog styles for wpbackery elements?
Hi,
Please follow the below steps to choose blog style:-
1) Go to ‘Pages > All Pages > Specific Page (In which you want to change blog style)’. 2) Go to ‘Blog’ element section. 3) Go to ‘Blog Settings > Blog Style’ and choose style. https://nimb.ws/wjTVmnHello! I’m interested in your template. The last update of theme is from June 2018. Is this template still developed? Are you going to update it soon? Thank you for your response
Hi,
All theme related plugins and addons are dynamically updated form our server. So you’ll always have updated version of the theme and its functionaries.
How can I change the size of the main logo on the main menu? The logo is too small for me. Thanks
Hi,
Please add below CSS on ‘Appearance > Customize > Additional CSS’ to manage logo size:-
.header_main .brand-logo img { max-width: PROVIDE SIZE AS PER YOUR CHOICE in PX; }
Please open a support ticket directly at https://support.radiantthemes.com/open.php for further support.
Hey. I have a problem with displaying fonts when using Cyrillic. Text in Cyrillic is displayed only in times new roman font. Please help me
Hi!
Please open a support ticket directly at https://support.radiantthemes.com/open.php along with site link and access for further support.
Hi, How to turn off the store cart icon?
Hi,
Please deactivate the ‘WooCommerce’ plugin from ‘Plugins > Installed Plugins’ to turn off the cart icon.
Hello, how can I change the header image of a team member page to default inner image banner rather than the featured image http://prntscr.com/n5d5x7 It now shows the top of the head of the picture with the team member
Hi,
You can set a common header image for all team members from ‘Team’ page. If ‘Team’ page doesn’t exist on your site, then create the page first (slug should be ‘team’) and set featured image for ‘Team’ page which will be shown on all team member pages.
Hey! Congratulations, amazing theme. I have a question. How to get rid of gaps between tiles?
http://prnt.sc/mwz2a6Hi,
Please open a support ticket at https://support.radiantthemes.com/open.php along with site URL and access and our team will assist you.
Order in Filter of Portfolio and Studios Case
I have to created 3 categories in portfolio but this appears in order by “CAPACITACIÓN” “CONSTRUCCIÓN” “CONSULTORÍA” but I need that These shows “CONSULTORÍA” “CONSTRUCCIÓN” “CAPACITACIÓN”
Can you help me, please
I have to tried with the optopns in loop but these are for the items.
Hi,
You can use https://wordpress.org/plugins/taxonomy-terms-order/ plugin for the order.
