491 comments found.
I have an issue with Instagram Feed. I have created the support ticket #1931023. Please resolve it ASAP.
Hello,
Your ticket is located and answered by our support agent. Please, check full response on ticksy.
Best regards, Mikado
The issue is not resolved even after following the instructions given by your support team. Please fix the issue ASAP. I have share all the required credentials. The site is about to live tomorrow.
We just checked again and your ticket is answered. Please, try now to reconnect with your Instagram account.
Best, Mikado
Thank you 
Issue resolved. Once again thank you for such a Fabulous theme and Tremendous Support. 5-Starts
You are welcome. Glad to hear you are satisfied. Thank you for this!
Hi, we’re trying to open a Ticket on the support platform but the theme is not listed in the dropdown of the products and can’t move forward.
Hello,
When you visit our support forum https://mikado.ticksy.com and click on a “Submit a ticket” button, just scrol down until you find BackPack Traveler like here https://www.screencast.com/t/9dhWhUrTPJ Please, note that themes are not sorted alphabetically.
Best, Mikado
I really want to buy this theme. ButI read a lot of negative comments. Is it possible to set up a demo and run a trial demo?
Hello,
Thank you for taking interest in our theme. There are also a lot of our satisfied users. Unfortunately, there is no theme with trial demo on Envato Market. But we could provide you with screenshots from our backend to gain bigger picture about included options. Please, let us know if you are interested. Thanks
Best, Mikado
Thanks for your answer. Yes I am interesting. Please provide it for me.
Here is screenshot from Destination Item https://www.screencast.com/t/gLZtK0DX as you could see it is made using WPBakery page builder. and there are custom panels below it https://www.screencast.com/t/uGRAis0saP https://www.screencast.com/t/ogSrz7XpQ https://www.screencast.com/t/VswUEp5FMgmB https://www.screencast.com/t/d3IBNCB8 https://www.screencast.com/t/Ag6vGMjXF1i And here you could check header panel from our theme options https://www.screencast.com/t/DHXmAzmX Here are screenshots for font customization First general https://www.screencast.com/t/jH2pMp2oDU and then for headings and text and responsiveness: https://www.screencast.com/t/hIfbKg3k6 https://www.screencast.com/t/kHp2VXYUQ https://www.screencast.com/t/AvEem8IOHFl Also, there are some options for each header area https://www.screencast.com/t/MwsOyQez menu items https://www.screencast.com/t/QRS6PsUfj
If you want to see something specific, please, let us know. Thanks
Best, Mikado
Since the support is not reactive, I am posting here too.
I need to customize add a new VC module to the theme, which is basically a copy of another module with few differences.
At first sight, nothing very hard, since I just copied and renamed the module.
But I’m facing now an unexpected problem : All the JS and CSS files of the theme (including VC modules/shortcodes) are using minfied files. That’s nothing bad, actually it’s pretty good for a faster loading of the website. BUT the problem is that the source files used to minify are not included into the theme bundle.
Support told me to use Gulp to minify, without any other details. FYI there are thousands of way to minify using gulp .. I was expecting a more complete answer.
I need gulpfile.js (not included into the theme) to know what of the gulp plugins you used, and, more important : what is the exact order of JS files to minify.
For CSS I am getting SASS @mixin missing errors. Then it means that you used also some other source files that are not included.
PLEASE: - Send me GULPFILE.JS - Tell me more about CSS minfiying
Thanks (it’s pretty urgent.. if you could answer fast that’d be awesome)
Hello,
Our support agent already answered on your ticket with same topic. Please, check whole response there.
Best, Mikado
Yep got everything I need now, thank you for your help and reactivity !
You are welcome. Glad to hear this! Thank you for the update!
Hello,
Does WP Bakery that comes with your theme is compatible with any addon ? Regards.
Hello,
It should be compatible with their official extensions. If you need further help, feel free to reach our support team at https://mikado.ticksy.comBest regards, Mikado
Hello
Pre sale question. Does it come with Visual Composer or using another Wordpress Frontend Builder?
Hello,
Thank you for taking interest in our theme. Our main page builder is WPbakery page builder and it came bundled within our theme. Since we added a lot of powerful shortcodes into it, you should use it to for building content. If there is any other doubt, we are here.
Best, Mikado
Hello,
When adding a blog list, this is not possible so far to choose from which post number we start ? So we cannot use different blog list style on the same page since it will only shows per date or category… but I want for example 5 post with a blog slider and then, the next five post using a blog list.
Regards, Romain
Hello there Romain,
Please, reach our support forum at https://mikado.ticksy.com for any question like this one. Our support team will gladly help you there with anything that could be done within our theme options.
Best, Mikado
Hello! I’d like to make a post layout similar to the Cordoba page. However, when I open the Cordoba page after uploading the demo content, it’s blank. Eep! Which settings should I use in the custom blog list to make the text overlay the image like in the Cordoba demo? Thank you so much!
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access. Our support team will gladly investigate and help you there with anything that could be done within our theme.
Mikado
Hi I have an urgent issue with the theme that I submitted a ticket for yesterday which has not been reponded to. Can you please quickly advise how to resolve this – the theme has lost all it’s icons and font styling – I removed and reinstalled the theme and this did not resolve the issue.
Hi Guys this has been unanswered for 3 days – could you please please please check my ticket and resolve my issue. The ticket was also lodged 3 days ago and I have just added the login detail to the ticket in the hope that you will fix this quickly. Much appreciated.
Hello,
All your tickets are answered by our support agent. Please,. check responses on ticksy. Weekend is behind us which caused this delay of 3 days.
Best, Mikado
The urgent issue I have has not been resolved by the ticket – please see the ticket again
please please please can you resolve my urgent issue today. I really can’t delay another day and the information you provided in the ticket did not solve the issue 
Since your tickets are assigned to our agent, he will get back to you asap.
I am now really really concerned about this. My ticket has still not been responded to. The issue remains and it is now 4 days since I first lodged the ticket. I have FTP details to you so that you could urgently resolve the issue but still nothing has been done. Could you please resolve this urgently today.
Feel free to check new response from our agent on our support forum.
Hi My theme is showing double Menus at the top. How could I fix this. Thanks! Love the Theme!
Hi,
This could happen if there are a lot of menu items and because of lack of space, but it could be easily resolved. Just open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you.
Best, Mikado
Hello,
Just bought your theme but can’t find how to activate wp bakery… Need to create an account ? What about the credentials ? The txt file about visual composer is quite empty of valuable infos…
Hello,
Feel free to check from here that plugins that came bundled within our theme such as WPbakery page builder don’t need to be activated using purchase code https://mikado.ticksy.com/article/10807 If you need further help, please, open a ticket at https://mikado.ticksy.com and our agent will gladly help you if you need any further help.
Best, Mikado
Would it be possible to insert an instragram feed into the bottom of these layouts?
Hello,
Thank you for taking interest in our theme. We included Instagram Feed plugin and you are able to add it at any page. We hope it is what you’re looking for since we are not quite sure on which layout are you refering to?
Best, Mikado
Hello, could you please take a quick look on the ticket no. #1911234 ? Thank you so much!
Hi,
Yes, your ticket has just been answered. Please, check response on ticksy.
Best, Mikado
Hi, I still haven’t gotten a reply and it’s been two days since I’ve purchased. This site is very confusing and hard to work around, there are things that aren’t working and I’ve already wasted a lot of time on this. Can I please get a refund and I will delete everything from my computer. I would rather start from another template that is simpler to use.
Hi,
We are sorry for waiting longer. We managed to find your ticket and it has been answered by our support agent. Please, check response on ticksy. Our support team is there on your service and will gladly help you to setup your website within our theme.
Best, Mikado
Theme is hard to understand especially when support is so slow and you can’t progress
Hi,
Thank you for choosing BackPack Traveler theme. Your ticket has been answered by our support agent. We are doing our best to answer on all questions within 24 hours. Our team is happy to help out and walk you through any questions you have. Just reach our support agents on ticksy, and they will assist you with anything you are having a hard time with.
Best, Mikado
It’s been 4 days and you haven’t answered my support ticket again. The server adjustments that you requested, were made and, even so, the demo import doesn’t work.
Hello,
Sorry for taking longer. We have just checked and as we could see, your ticket has been answered. Please, check response on ticksy.
Mikado
Hi there, just a few questions for you:
1. Are you able to add a few photos that will fit the whole width of page, such as the first photo on the ‘Blog list’ page?
2. Can you add 50 characters of first paragraph in blog on the blog masonry list instead of including the category?
2a. Can you make the first background photo on Andalusia longer so it fills whole window?
Thanks heaps, April
Hello there April,
Thank you for taking interest in our theme.
1) Yes, if you are using Full Width page, container will use 100% of the width and not container width that could be set to several sizes shown here https://www.screencast.com/t/BZ1OOejlAHro
2) Yes, you are able to set desired number of characters for blog lists in our theme options https://www.screencast.com/t/dHoZbRylyfUd
2a) Yes, if you choose under Row to be Full Width, instead in Grid.
If there is any other doubt, please, let us know. Thanks
Best, Mikado
Hi, Pre-sale question. Is this theme responsive? The live preview doesn’t load well on my phone, only loads two images, so would like to check before purchase please. Thanks
Hello,
Thank you for taking interest in our theme. Yes, theme is fully responsive and we just checked again, so as we could see everything works well. Please, check this screenshot https://www.screencast.com/t/ONSlCA35 We will gladly check closer if you are still don’t able to open our demo site normally, please, let us know. Some screenshot will be helpful. Thanks
Best, Mikado
TroubleTicket already created: #1903115 hello,
in the mainpage at themeforest – you mentioned that your template is -> “Translation ready”
Is there a integrated function, that i missed to translate sites ?
Im working on demo content (after import) and i havent seen any translate option.
In the documentation i also didnt found anything mentioned about translate functions.
Can you advise me, how can i use this “translation ready” option you mentioned on your template selling page ? and where it is ?
Best regards cosamaco
Hi,
We located your ticket on our support forum and it is already answered by our support agent. Please, check response on ticksy.
Best, Mikado
On your documentation there is a line: “Please note that the images we use on our demo sites are copyrighted, and if you’d like to publish them on your site, you would need to purchase them separately. We bought most of our images on Shutterstock”. Does this sentence also means that the “navigation icons (dog, cake, shelter,..” are copyrighted images -> or do you mean just the fotos (the women, the donkey and so on. ??
Hello,
Arrows are of course made with fonts, that are included in our theme or svg icons. But, for example these images are from ShutterStock, and cannot be used without licence: https://www.screencast.com/t/2BgFwbHEQDBest, Mikado
Ok thx for explainig that – do you have a link for shutterstock for the icons you used in your template, so users can “buy the licensed icon set”?
You are welcome. Here is an ID for it 173312345 and here is link to author of this image, if you perhaps want some other icon from this collection https://www.shutterstock.com/g/notkoo2008 For any other doubt, feel free to reach our support team at https://mikado.ticksy.com
Best, Mikado
