Hi,

You can change the image from Theme Options >> Skin >> Custom CSS section. Please see the below screenshot: http://prnt.sc/myznba

Thanks.
   

Thanks

Most Welcome!

Hi,

Please download the files from the link below and extract them and upload both files to wp-content/languages/themes folder. https://www.dropbox.com/s/qn3vb13v8jiyvij/porto-pt_PT.zip?dl=0

Thanks.

where can we change the language then?

Hi,

If you want to change any work you have to edit the porto-pt_PT.po file and change any word in it as per your requirements and save changes and then create the mo file from that po file and replace those both files at the same place it will work for you. You can use this software for editing the po file and generating mo file from that po file: https://poedit.net/

And you can change the site Language from WP-Dashboard >> Setting >> General and change the site language from there as per your requirements.

Thanks.
   

Hi,

Please make sure that you are using the latest version of the theme with all latest plugins.

If yes, then please deactivate all the 3rd party plugins and activate the theme required plugins then check the site, I am sure your issue will be solved. I think this is an 3rd party plugin conflict issue.

If still the issue will not solve then please send us your site login details through our support system so we will check and solve the issue on your site.

Thanks.

não resolveu, estou na ultima versão.

Hi,

Please contact us through our support system with your site WP Admin Login details so that we will check and try to solve it for you.

Thanks.

Hi,

Yes, You can update WooCommerce to version 3.5.6, The latest Theme is fully compatible with the latest version of WooCommerce.

Thanks.

Hi,

Sorry to say that but we have not tested the “Advanced noCaptcha & invisible Captcha” plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.

Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at nicework125@gmail.comf or paid Customization services.

Hope you can understand our limitations.

Thanks for your understanding.
   

Hi,

Please download the latest Theme language translation files from the below given links:

https://www.dropbox.com/s/nu8f2oz0mod5x9a/porto-de_DE.po?dl=0
https://www.dropbox.com/s/rfn8mbluhrqflvn/porto-de_DE.mo?dl=0

Thanks.
   

Hi,

First of all thanks for purchasing the Theme, We warmly welcome you .

And you can Import any Demo as per your requirements, You can check all our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

And you can also see the Video of How to Import the Demo here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Thanks.
   

Hi,

If you will not activate the Theme with purchase code, then you will not be able to Install the Theme required/recommended plugins and not able to Import the Demo content as well.

Thanks.
   

OK. Thank you.

Done by activating! Thank you. Will there be an issue when I transfer the site to production?

Hi,

Sound’s Great!
That you have managed to solve your issue by yourself.

And no there will be no issue when you transfer the site to production, You have to transfer the license from test site to Live site and for that please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Great! Thank you!

Hi,

You have to use Custom CSS for that, otherwise, you have to edit every single page and you will find an option for hiding the header under every page view options.

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.left-sidebar, .right-sidebar {
    border: 1px solid #cccccc !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

yeah its work. thanks man, and i hope can renewing my license. thanks

Sound’s Good!

Just wanna say that they asked me to remove browser cache, then check the side. I did it, and I deleted all the data on my phone, but it looks still same. I even borrowed my friends phone to check. But unfortunately that the page does not work well on mobilephone.

Hi,

We have replied and solved all of your tickets and really sorry but all of your tickets were just created a couple of hours ago, and we have to solve all the other customers issues/tickets as well and the system will work in a queue, so please be patience, the standard way of giving/providing the Support is to take/get the reply within 48 hours and Envato works on the same method as well.

Please now do not panic here again and again for the tickets, Once your ticket will be resolved you will always get the reply to your ticket.

Thanks for your understanding.

Hi,

I believe the problem in your case may be due to a conflict with server settings or possibly a conflict with a plugin.

Are you able to temporarily turn off all other plugins and check to see if the error still happens? This will help rule out a plugin conflict.

If yes then please contact us through our support system with your site WP Admin Login details so that we will check and solve the issue for you.

Thanks.
   

Haven’t added any new plugins, and was working fine before. I will work with plugins and see if that solves the problem first.

Hi,

Sure, If it will not work for you then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

1. This is not included in the Support Package but for you we will do it .

2. You can easily update the Theme ever by just one click update button from WP Dashboard and it will not loose anything on your site.

3. Yes, It will work fine with Cloud hosting.

4. This is our Support Email: newsmartwave@gmail.com or you can also write to aizazawan55@gmail.com and it is our support system: http://portotheme.com/support

5. Yes, Update of the Theme are free for lifetime .

6. Yes, The Theme Supports MultiVendor as well.

Thanks.

Hi,

We already replied the particular ticket, Please check your ticket reply and reply to your ticket accordingly.

Thanks.

can you support quickly, my issue not fixed but not see your team check it. this is big issue

Hi,

We already replied you a couple of times with some solutions and the standard way of support is to get the reply with in 24 hours. So please be patience once your ticket will resolved you will get the reply of your ticket.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible, You can get the very latest version of the Theme when you will purchase it, You can check the Theme Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And you can check our all Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Thanks

Most Welcome!

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily change the language of your site and Color, Images as well using Theme Options and Theme Language translation files.

Thanks.

Hola, este tema es compatible con ¿ https://woocommerce.com/products/product-vendors/ ?

Hi,

We have no chance to test the Theme with the particular plugin but if you want you can try this but at your own risk, you will find all the plugins compatible list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

Please go to Pages and create a new page and use the “Raw HTML” element and paste the below-given HTML code in it and save changes and check your site after removing the browser cache.

<table> <tr> <th>Company</th> <th>Contact</th> </tr> <tr> <td>Alfreds Futterkiste</td> <td>Maria Anders</td> </tr> <tr> <td>Centro comercial Moctezuma</td> <td>Francisco Chang</td> </tr> <tr> <td>Ernst Handel</td> <td>Roland Mendel</td> </tr> <tr> <td>Island Trading</td> <td>Helen Bennett</td> </tr> <tr> <td>Laughing Bacchus Winecellars</td> <td>Yoshi Tannamuri</td> </tr> <tr> <td>Magazzini Alimentari Riuniti</td> <td>Giovanni Rovelli</td> </tr> <tr> <td>Island Trading</td> <td>Helen Bennett</td> </tr> <tr> <td>Laughing Bacchus Winecellars</td> <td>Yoshi Tannamuri</td> </tr> <tr> <td>Magazzini Alimentari Riuniti</td> <td>Giovanni Rovelli</td> </tr> </table>

And if you want to style that table then also please copy and paste the below given CSS code to the particular page Custom CSS option and save changes.

table {
  font-family: arial, sans-serif;
  border-collapse: collapse;
  width: 100%;
}

td, th {
  border: 1px solid #dddddd;
  text-align: left;
  padding: 8px;
}

tr:nth-child(even) {
  background-color: #dddddd;
}

Thanks.
   

you guys “rocks!!! never seem this kind of support anywhere, I just left a 5 start review. One last question can you guide me to modify the width of each column via css? Tanks again for a fantastic support. Please never change!!!

Hi,

Thanks for that and your kind words we really appreciate it.

And please copy and paste the below given CSS code to the page Custom CSS option where you have added the Table Code and check your site after removing the browser cache.

table tbody tr th {
    width: 50% !important;
}

Thanks.

Hi,

Yes, you can easily add new post and then use that post on any page by using the Porto Blog VC element on the page.

Thanks.

Thanks for fast respond! We do that, but future image and other information still appear in post page. Have option to turn it off, from theme options, or we must use css?

Hi,

You have to use the Custom CSS for that and then paste that Custom CSS code to Appearance >> Theme Options >> Skin >> Custom CSS, It will work for you.

Thanks.
   

Hi,

Yes, you can easily create/design the single portfolio page using WP Bakery, by going into WP-Dashboard >> Portfolio.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/08/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.