Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.
   

Hi,

Yes, It is a known issue, we have already forwarded this issue to the development team, they will solve this issue in the next theme update. Please wait for the next theme update.

Thanks
   

Hi,

Please make sure that you are using the latest version of the WP and Theme and Plugins, If not then please update it, I am sure you will not find this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.
   

Hi,

This issue mostly occurs because of the cache, Please once check your site after removing the server, site and browser cache, I am sure you will not find this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/05/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all, these are not the issues but these are the core functionalities of the Theme.

1. There is no option in the Theme for that, but you have to Customize it as per your requirements for changing the time-out for the Add-to-Cart pop-up type 2 by editing the file “woocommerce-theme.js” under wp-content/themes/porto/js

2. No, There is no Option in the Theme for that, again you have to make it possible using Customization or with the help of any third party plugin but at your own risk as we do not provide our dedicated support for third-party plugins issues.

3. Yes, You can by using simple Custom CSS. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements it will work for you.

.product-summary-wrap .single_add_to_cart_button {
    width: 500px !important;
}

ul.products li.product-col .add_to_cart_button {
    width: 200px !important;
}

4. You can turn it OFF/ON from Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom as showing in this screenshot: https://pasteboard.co/I5WH8X5.png

Thanks.
   

Thanks a lot for your reply.

One more, Is it possible to display “Add To Cart” button in “single product” that will be floating in footer of Mobile ? Ref http://prntscr.com/mzbmkr

Also, if customization is required please let me know.

Hi,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

Please read and follow the instructions written in the below given article:

1. https://medium.com/@naveeninja/how-to-change-wordpress-theme-name-4ac0cb60c305

You can easily change the Theme Name as per your requirements by changing it into style.css file under wp-content/themes/porto

Thanks.
   

I was not talking about the theme name, I meant the theme folder as the screenshot below shows:

http://prntscr.com/mzgws2

Hi,

This requires Customization, Please read and follow the instructions written in the below given articles:

1. https://www.templatemonster.com/help/wordpress-how-to-rename-themexxxxx.html
2. https://blogtimenow.com/wordpress/change-wordpress-theme-name-rename-theme-folder-hide/

Otherwise please contact our Customization team at nicework125@gmail.com for paid Customization services.

Thanks.

Hi,

Yes, It is known issue, we have already forward this issue to the developement team, they will solve this issue in next theme update. Please wait for the next theme update.

Thanks

Good.. Thank you

Most Welcome!

Hi,

You can change the image from Theme Options >> Skin >> Custom CSS section. Please see the below screenshot: http://prnt.sc/myznba

Thanks.
   

Thanks

Most Welcome!

Hi,

Please download the files from the link below and extract them and upload both files to wp-content/languages/themes folder. https://www.dropbox.com/s/qn3vb13v8jiyvij/porto-pt_PT.zip?dl=0

Thanks.

where can we change the language then?

Hi,

If you want to change any work you have to edit the porto-pt_PT.po file and change any word in it as per your requirements and save changes and then create the mo file from that po file and replace those both files at the same place it will work for you. You can use this software for editing the po file and generating mo file from that po file: https://poedit.net/

And you can change the site Language from WP-Dashboard >> Setting >> General and change the site language from there as per your requirements.

Thanks.
   

Hi,

Please make sure that you are using the latest version of the theme with all latest plugins.

If yes, then please deactivate all the 3rd party plugins and activate the theme required plugins then check the site, I am sure your issue will be solved. I think this is an 3rd party plugin conflict issue.

If still the issue will not solve then please send us your site login details through our support system so we will check and solve the issue on your site.

Thanks.

não resolveu, estou na ultima versão.

Hi,

Please contact us through our support system with your site WP Admin Login details so that we will check and try to solve it for you.

Thanks.

Hi,

Yes, You can update WooCommerce to version 3.5.6, The latest Theme is fully compatible with the latest version of WooCommerce.

Thanks.

Hi,

Sorry to say that but we have not tested the “Advanced noCaptcha & invisible Captcha” plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.

You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.

Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team at nicework125@gmail.comf or paid Customization services.

Hope you can understand our limitations.

Thanks for your understanding.
   

Hi,

Please download the latest Theme language translation files from the below given links:

https://www.dropbox.com/s/nu8f2oz0mod5x9a/porto-de_DE.po?dl=0
https://www.dropbox.com/s/rfn8mbluhrqflvn/porto-de_DE.mo?dl=0

Thanks.
   

Hi,

First of all thanks for purchasing the Theme, We warmly welcome you .

And you can Import any Demo as per your requirements, You can check all our Live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/

And you can also see the Video of How to Import the Demo here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Thanks.
   

Hi,

If you will not activate the Theme with purchase code, then you will not be able to Install the Theme required/recommended plugins and not able to Import the Demo content as well.

Thanks.
   

OK. Thank you.

Done by activating! Thank you. Will there be an issue when I transfer the site to production?

Hi,

Sound’s Great!
That you have managed to solve your issue by yourself.

And no there will be no issue when you transfer the site to production, You have to transfer the license from test site to Live site and for that please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Thanks.
   

Great! Thank you!

Hi,

You have to use Custom CSS for that, otherwise, you have to edit every single page and you will find an option for hiding the header under every page view options.

Thanks.
   

Hi,

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.left-sidebar, .right-sidebar {
    border: 1px solid #cccccc !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

yeah its work. thanks man, and i hope can renewing my license. thanks

Sound’s Good!

Just wanna say that they asked me to remove browser cache, then check the side. I did it, and I deleted all the data on my phone, but it looks still same. I even borrowed my friends phone to check. But unfortunately that the page does not work well on mobilephone.

Hi,

We have replied and solved all of your tickets and really sorry but all of your tickets were just created a couple of hours ago, and we have to solve all the other customers issues/tickets as well and the system will work in a queue, so please be patience, the standard way of giving/providing the Support is to take/get the reply within 48 hours and Envato works on the same method as well.

Please now do not panic here again and again for the tickets, Once your ticket will be resolved you will always get the reply to your ticket.

Thanks for your understanding.