28335 comments found.
Hi. I use this plugin WC-Vendors (multi-vendor plugin) and I need to use its shortocode [wcv_sold_by] “Sold by” on the custom product layout page, but no matter where I add it to the page, “Sold by”appear at the top left under the header. I do not know why this is happening. Maybe you can help me to fix this. Cheers!
Product page: https://www.producerspot.com/product/vocalise-vocal-samples
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
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Thank you.
I installed a demo, ajax option in woocommerce setting is selected. From category view i click quick view and add product to car but page loads how do i fix this and make sure page doesnt need reloading for product to be added to cart?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
I, i’m looking for a template for my site. I want to know if there is a demo a photographer can use. Thank you!
Hi,
There seems to be a problem with Yith Memberships Premium plugin.
I have memberships set up, download links also show on product pages if a user has a membership for that specific item.
However I have an option set which states hide add to cart and price tag if members can download the product and it doesnt seem to work.
It still shows the add to cart and price tag. I have tested this plugin on other wordpress themes and it works like a charm.
Any ideas?
Hi,
Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
How do i make this message box that you have?
[message_box bg="#hex or http://imageurl"][row ][col span="2/3" ] <span style="font-size: 140%;"><strong>Click Button to the Right for Full Size Chart</strong></span> [/col][col span="1/3" ][button text="Full Size Chart" link="#chart"][lightbox id="chart" width="100%" padding="20px"][table id=103][/lightbox][/col][/row] [/message_box]
Hi,
Try to move out the lightbox shortcodes like below.
[message_box padding="27"] [row_inner v_align="middle" h_align="center"] [col_inner span="9" span__sm="12"] <p>Click Button to the Right for Full Size Chart</p> [/col_inner] [col_inner span="2" span__sm="12" align="center"] [button text="Full Size Chart" color="white" style="outline" radius="99" link="#chart"] [/col_inner] [/row_inner] [/message_box] [lightbox id="chart" width="100%" padding="20px"] [table id=103] [/lightbox]
I have a problem with Follow Icons – Phone which appears in Footer Widget. I have inserted my phone number but when icon is clicked on mobile device it does not seem to be working on Chrome Browser in Android. It just opens up new page blank page “about:blank” How can I fix this so clicking the Phone Icon brings up Dialer on phone?
Hi,
Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
Hi there, is there a way to exclude categories from the page builder? I’m using a plugin that hides products and categories from non registered users but only works with native Woocommerce items. What kind of customization would I need or is there an easier way to do this? Thank you.
Hi,
It’s not possible with the current shortcode parameters. But I’ll send a request to our developer team to add “cat_operator” option.
Hi, I need a way to create re-usable sections of elements which are shared on many pages, so I can have all updated at once from a single location. Does your theme have a features that can allow this? Thanks in advance for your answer
Hi,
Yes, you can do that with UX Blocks 
Hi thanks for your fast answer, I have a look on this https://docs.uxthemes.com/article/237-ux-builder-how-to-use-blocks Is possible to insert the shortcode of the blocks in the UX Builder so I can control the position of the block respect the other elements of the body or the only way is to insert in the theme options?
You can use block shortcodes anywhere a shortcode can be used. In widgets, content areas (Theme Options, category&product descriptions etc.), posts, pages etc. UX Builder also has a Block element so you can add and replace UX Blocks live.
I was using the theme fine yesterday and now I get a parsing error which is stopping me from getting into my back end. Can you suggest some help on this? I’ve already tried reinstalling the theme manually.
Hi,
Please take a look at these docs and be sure you have the minimum requirements.
https://docs.uxthemes.com/article/309-server-recommendations https://docs.uxthemes.com/article/202-missing-customizer-or-ux-builderI updated all the details are you sent and I’m still getting this error. Parse error: syntax error, unexpected ’$bdbgkivnbp’ (T_VARIABLE), expecting ‘]’ in /hermes/bosnacweb01/bosnacweb01bd/b1525/ipg.sportsedusacom/amenbreaks/wp-content/themes/flatsome-child/functions.php on line 1
Can someone from the team help me please?
Seems something’s wrong with the customizations made in the functions.php file of the child theme. I suggest you back it up and replace with a fresh copy of the same file.
There is a bug with Woocommerce when no description is provided. It should automatically go to the first available tab (reviews in my case), but it doesn’t. Clicking on the tabs works fine and correct content is shown.
“Warning: call_user_func() expects parameter 1 to be a valid callback, no array or string given in /var/www/html/wp-content/themes/flatsome/woocommerce/single-product/tabs/tabs.php on line 62”
This works fine with default Wordpress themes.
Hi,
Have you updated Flatsome to v3.8.1? I’ve checked the issue but no problem here.
Yes, running the latest version. After further debugging we’ve narrowed the problem down to us hiding “Additional Information” tab in Woocommerce product page with the following code in functions.php.
add_filter( ‘woocommerce_product_tabs’, ‘woo_remove_product_tabs’, 98 ); function woo_remove_product_tabs( $tabs ) { unset( $tabs[‘additional_information’] ); return $tabs; }
This code works fine with the default themes, no errors are produced and they correct “move” to the first available tab.
I used the same code to remove the additional info tab, cleared the product description, even added a custom tab (I hate to say that) but still works fine here. Can you deactivate all plugins except Woocommerce and switch to the main Flatsome theme and check again?
Turns out it wasn’t that code, it was our code that moves the Woocommerce tabs.
add_filter( ‘woocommerce_product_tabs’, ‘woo_reorder_tabs’, 98 ); function woo_reorder_tabs( $tabs ) { $tabs‘reviews’ = 50; // Reviews second $tabs‘description’ = 10; // Description first return $tabs; }
Hi – I sent a support query yesterday. Where do I find the latest version of 2.X to download? Currently on 2.9.10 which is now very out of date. Thanks
Hi,
v2.9.10 is the latest version Flatsome v2. You need to update Flatsome to the latest version (v3.8.1) if you don’t want to be outdated.
Hello!
I would like to know if it is populable to update WOOCOMMERCE of version 3.5.6. Update to 3.5.7
Stay tuned, Regards, Toni
Hi,
Woocommerce v3.5.7 contains some security updates. You can safely update.
There is a schema.org error since 3.8. version of Flatsome Theme. Google Search Console shows the following error message in product categories and archive pages: “offers”, “review” or “aggregateRating” must be specified.
Hi,
That issue is about Woocommerce, not Flatsome.
Hey Support, how can i add REFUND option/page in My Account Area? Do you recommend any plugins rather than customizing funtions.php? Where can i view ‘Track My Order’ option in My Account?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
I use woocommerce plugin to display the products only, no online shopping funcition needed. And I created a page called PRODUCTS to display products, but I found the plugin automaticly created a page called SHOP, which I do not need it. And all breadcrumbs of single product page point to the page SHOP. How can I delete the page SHOP and make the single product breadcrumb point to the page PRODUCTS
Hi,
You can safely delete (trash and delete permanently) all Woocommerce pages from the Pages section of Wordpress. The “Shop” will be removed from the breadcrumbs automatically.
How can I have ‘top content’ and ‘bottom content’ for wordpress post category? I found this function in product category.
Hi,
There is no option for that for now. You can submit a feature request from here or create them with custom coding.
Are fontawsome icons built into theme or it is using different icons? In menus when i add icon-envelop it works but want to replace it with: icon-car and it is not working. Can you tell us what icons are available?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you.
OK, done, Thanks
The PSD flatsome_homepage.psd in assets/ isn’t readable with actual Photoshop.
Hi,
Yes, it’s corrupted in the latest release but will be fixed in the next release.
If you submit a support ticket here, I can send that file.
Tthank you – i will do that.
is this theme compatible with Wordpress 5.1 or not ? thanks a lot.
Hi,
Yes, Flatsome is compatible with Wordpress 5.1.
Hi how to add more “add to cart buttom”
Hi,
You need to use Woocommerce hooks or custom Add To Cart URLs. Please take a look at the Woocommerce Docs for more information.
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