485 comments found.
Hi,
First of all, thank you for a great theme. We have used it without any problems until now. We are about to post information about the conference program and speakers for this year’s conference. And there comes the problem. Because when we are going to post the program for this year’s conference, there is no filter in the sesson tab module to choose which schedule days to show. (Like it is in the speakers module). It then shows the scheduled days for both last year and this year.
I would like to keep the pages with last year’s conference program. And then post this year’s program on a different page. Without a filter, this is not possible.
Is there any solution for this? Or a workaround?
Hi,
Thank you for purchasing.
Our theme is designed for single event conference so the event for other year is considered as new event because of their date. So you can create a new site for that as workaround.
hello, i wanted to check before buying, when i buy this theme does it include the payment plugin or do i have to buy that separately?
Hi,
Thank you for interesting.
Yes it will have payment functionality without purchasing any plugins. Basically we are using Woocommerce as our payment plugin.
Hi – I left a support ticket on the site but no response. I need to change the time code from UTC to EST on the schedule page. How do I do this?
Similar to what tochamp has on his site that you helped with – really you should add this to your documentation.
how do you take off the rotating, twisting instagram feed on the very bottom? we have it in my footer and it looks great, but the rotating/twisting one at the very bottom is not good at all and want to delete that portion.
Hi,
Thank you for purchasing.
You can enable it from Appearance > Theme Setting > Social Profiles > Photo Stream.
Hi, I posted a few days ago from a different account asking about the sessions not appearing in order. I am trying to send a support ticket but I keep getting an ‘unknown error’. I need to fix this as soon as possible.
Please see here: http://strongsummittoronto.com/schedule-2/. Earlier sessions appear at the bottom and there’s one that stays fixed at the top. I have tried putting them in a 24 hour format and nothing changed.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have tried many times to send a support ticket and get and ‘unknown error’. It doesn’t even say anything else but it doesn’t let me send it.
This is really frustrating and you’re not giving me a straight answer. Please tell me what I can do.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
Hey, congratulations for the well designed theme. Will it be possible for me to have it in a way that people book for the event on the website but pay at the gate?
Thank you.
Hi,
Thank you for interesting.
Yes of course you can do that using contact form as booking method then you will collect list of participated people using contact form.
Thank you for your feedback. Can the theme integrate with Eventbrite?
Yes of course you can integrate with Eventbrite.
Hello, is there any way to add a class or and id to an element? If I switch to Classic Editor for some reason it messes up the whole page. Thanks
Hi,
Thank you for purchasing.
You can add ID to element using content builder “Slug” option when you open edit popup for each module.
Hi there,
I purchased this theme with a different account and would like to ask a quick question before sending a ticket.
I’m currently adding the sessions and they’re not appearing in order. I’m adding the hours as instructed (8:00-9:00) but morning sessions are appearing at the bottom. There’s also one sessions that stays fixed at the top.
Please tell me how I can fix this. The url is: http://strongsummittoronto.com/
Thanks in advance.
I disabled it from the home page while I sort this out. Please see it here: http://strongsummittoronto.com/schedule/
Please login with your purchased account so we can continue providing support for you.
Ok, I am trying to submit a ticket now but keep getting an “unknown error”. What can I do?
where are you based out of
Is there any way to add a button to a section? For example I have “Image One Half Fullwidth” with text on the left and image on the right. I want to add a button under that text to be in the same section.
Hi,
Thank you for purchasing.
You can add below code to content field.<a href="YOUR_URL" class="button">BUTTON_LABEL</a>
Hello, I’m trying to figure out why there is a big white space under the footer. I have the site running locally and can be viewed here: http://6dd73afe.ngrok.io
Hi,
Thank you for purchasing.
Could you please upload it online so we can see it please. Then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I have a open ticket for error’s with page title/headers. It took 48 hours for the initial response through your ticket support and I cannot afford to wait another 48 hrs as I will lose the client if this is not addressed in the next 24 hours. Can I move the ticket here as the response time is within 24 hours here? My ticket is PRIVATE TICKET #1960694
Basically, all of the pages allow for custom headers/titles except for the inner pages: individual post pages, individual speaker pages, individual woocommerce product pages. This is unacceptable as 75% of the site has transparent headers/menu with custom feature images as background and these individual pages do not. What do I need to do either to individual page templates or within the theme to make the custom headers possible on these pages?
Hi,
Thank you for purchasing.
I can see you opened a ticket and our support staff replied your tickets already. Could you please continue there.
I have customized my theme, but I cannot get the menus to show. Please help. This is supposed to go live today.
Hi,
Thank you for purchasing.
Could you please make sure you setup menu in Appearance > Menus. Please see detail instruction here http://themes.themegoods.com/grandconference/doc/setting-up-menu/
Can I install Visual Composer with this theme? I’m very used to it for building various page layouts.
Hi,
Thank you for interesting.
Yes you can also use Visual composer. However in order to create pages you saw on our demo sites. You have to use theme content builder option instead.
Hi, Where can i find the “Get Ticket” button end of the navigation menu ? could you help us please ?
Hi,
Thank you for purchasing.
You can enable it from Appearance > Customize > Navigation > General > Get Tickets Link URL.
Hello again. I wanted to change the name of that button ( Get Tickets ) where can i find that value
You can use this “LocoTranslate” plugin here https://wordpress.org/plugins/loco-translate/
To change all theme and plugin strings.
Is there a way we can export the schedule as a PDF? We’ve tried a number of plugins. Want to export the schedule as the what the user has chosen (Day/Track). Many thanks!
Please login with your purchased account so we can continue providing support for you.
Understood and will do
Hi! How can I make transparent background to the menu ? Now it´s white and I would like it to be transparent
Hi,
Thank you for purchasing.
When you edit page, please look at “Page Options” and there is “Make menu transparent” option.
Visitors may leave comments on the pages of speakers? thanks
Hi,
Thank you for interesting.
Yes you can enable comment option for speaker page.
Why video doesn’t start automatically on safari on iPhone X and iPhone 6? How can I fix this? Thank You
Hi,
Thank you for interesting
On mobile browser, it couldn’t start video automatically. It’s mobile browser rules to prevent unintentional mobile data usage.
your content builders doesnt work at all. the content in content builders kept disappearing and i had to redo my landing page twice from scratch. Revisions dont work and its keeps deleting my content i created in content builder randomly. THIS IS SO BAD. IT LOOKS NICE BUT ITS SOOOO UNSTABLE
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
