Hi,

Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Btw one more question: – when I open the Wishlist of one of the demos which I downloaded, I just see “[yith_wcwl_wishlist]” written as a text-block…. I guess the code snippet governing this shortcode is somehow missing? What am I supposed to do to see the Wishlist page?

Hi,

1. Please use Porto Product Categories Element and you will find all the Option in it as showing in the screenshots given below:

I. https://pasteboard.co/I6HHPaX.png
II. https://pasteboard.co/I6HHVrH.png
III. https://pasteboard.co/I6HI10R.png
IV. https://pasteboard.co/I6HI6XX.png
V. https://pasteboard.co/I6HId8B.png

2. Please go to Appearance >> Install Plugins and Install the Yith WooCommerce Wishlist plugin and check your site after removing the browser cache.

Thanks.
   

Hi,

This is because of the Ultimate Addon for Visual Composer plugin, You can download the latest plugin from this link and Install it on your site then the option will again appear: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Thanks.
   

Hi,

We have tested the latest Theme and do not fins this issue, The Info is there as showing in this screenshot: https://pasteboard.co/I6BAjAY.png
and the registration Form is also working fine, Please update your Theme by following the steps listed in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
I am sure you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will check it for you.

Thanks.
   

Hi,

Please check our Live Demo site here: https://www.portotheme.com/wordpress/porto_landing/

Thanks.

Hi,

It might be because of the Minification of FontAwesome Icons from Speed Optimized Wizard, The new version of Font Awesome also requires font-weight: 900; when you use solid icons in custom CSS classes. Some of the icons code are also changes in the latest Font Awesome, You can read this thread as well: https://github.com/FortAwesome/Font-Awesome/issues/11946

Thanks.

I check and i don´t have enabled the minification.

Hi,

Then please contact us through our support system with your site WP Admin Login details and also share the screenshot of the issue in the ticket as well so we will check and solve the issue for you.

Thanks.
   

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.
   

I wanted, but support is not working

Hi,

The Support System is working perfectly fine, Please recheck it after removing the browser cache: http://portotheme.com/support

Thanks.

Hi,

It’s because your server environment can not access to our server https://portotheme.com

Please try to ping our server and let us know if it works.

Please enable curl extension form server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

This is because your server environment is not meet the latest Theme minimum requirements as clearly described in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/

So please set your server requirements first and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And also please remove all sorts of server restrictions until you are in the development process.

Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you but after extending your support extension because your 6 months of support period is expired from 30/03/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks.

Hi,

This is because your server environment is not meet the latest Theme minimum requirements as clearly described in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
So please set your server requirements first and then follow the steps showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Hope you will not find an issue and if yes then please contact us through our support system with your site WP Admin and CPanel Login details so we will check and solve the issue for you.

Thanks.
   

Hi! Thanks for replying so quickly. I am aware that there are some settings in my PHP settings for both max execution time and max input variables. However, I will do this later since I installed the theme through File Manager in Cpanel. I had no problems installing the theme from within Cpanel and now I am using the theme. I am already enjoying the many features that came with Porto and I will happily refer anyone who needs a good Wordpress theme.

I appreciate the fact that you support it and worked feverishly, it seems, to creating a theme that meets the needs of people like me who need a quality product. If I have any issues I will submit it through your support forum.

Sound’s Really Great!
Thanks for your appreciation and kind words!..

Have a great Weekend.

Hi,

1. If you Install another Demo on the same site then it will duplicate the pages and posts on the site or override the content, It depends on the checkbox while you importing the Demo: https://prnt.sc/i9wm59

So I suggest you Install the Theme on Local or any other test site and Activate the Theme there with the same purchase code and Import any Demo as per your requirements and then deactivate the License from your Test site by going into Porto >> Setup Wizard >> Activate and you will find the deactivate button there, so just click on it and then activate the Theme on your main domain with the same license by following the same steps and now copy any page from Test to Live site as per your requirements.

2. You can simply create the same banner using Porto InterActive Banner element and set it as per your requirements.

Thanks.
   

1. how can I copy any page from a test to my live site, because it’s two different site, all I can is check the element and see how it build , and then I need build it step from the step, is there any faster way that I can use?

2. Is there any “interactive banner ” sample in the demo I can check, I dont know how to add button in the banner,

Hi,

1. Please edit the particular page and copy the complete code as showing in this screenshot: https://pasteboard.co/I6BoTuy.png
and then go to your Live site and create a new page and paste the code into it and save changes and check your site after removing the browser cache.

2. Please use Porto InterActive Banner and set the Button with the help of Custom HTML as showing in this screenshot: https://pasteboard.co/I6BrRdv.png

<a class="btn btn-primary btn-lg" href="#">Shop Now</a>

And if you have any issue remaining or new issue please create a fresh new ticket via our support system our team will help you.

Thanks.
   

Thanks for using Porto.

Single regular license is for single site/domain only, you should purchase another license for 2nd website.

Regards, P-THEMES

Hi,

Sorry to say that but this is not possible as because the Toggle Menu Icon is set under header div and when you removed the header then that icon will not show because the Parent Div is removed.

If you want to remove the header from any specific page and want to show the header in a mobile version for that specific page then you have to do it with the help of Custom CSS using that page ID and set CSS under media query, it will work for you.

Thanks.
   

Guys, I think we have a problem here. I will buy support if I’ll need something more than errors caused your last update. I think it’s a bit unfair to pay for new errors that i couldnt predict after changes you made.

Im not asking you about help with theme or css style i need or fuctionality etc. It was question that appeared after update. Please don’t ask me this again. I will pay if some day I’m gonna need extend support. This issue is not extended support. It’s an unpredictable thing.

Thanks

Thanks anyway. Seems after last update it was Google chrome cahce problem.

Sound’s Good!..
That your issue is resolved and it was the cache issue.

Hi,

1. Browser Rendering: This is something which is the default for all the Websites in the World, You can read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052393--5-browser-rendering-site-crashed-when-loading-page-and-after-loading-works-fine-

2. Regarding Speed of the Site: This is something which can be achieved using Customization so I only able to provide you the tested solution, Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, if you want you can contact our Customization team at nicework125@gmail.com for paid Customization services.

3. You can read the changelog of the Theme update here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And no this is not the paid update, you can always download the Theme update for free for a lifetime , You can simply update the Theme by going into Appearance >> Themes and click on the Theme update OR please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-

Thanks.
   

Great..thnx…lots of homework you have given me..I will study all)))

Sound’s Great!
And Most Welcome

Hi,

Then you can turn OFF to checking the update for the Theme or Plugins from WP.

Please read and follow the instructions written in the below given articles:

1. https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/
2. https://markjaquith.wordpress.com/2009/12/14/excluding-your-plugin-or-theme-from-update-checks/
3. https://stackoverflow.com/questions/24123059/how-to-disable-theme-updates-on-wordpress-to-avoid-losing-my-changes

Thanks.
   

Hi,

It’s because your server environment can not access to our server https://portotheme.com

Please try to ping our server and let us know if it works.

Please enable curl extension form server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/06/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I have just tested it at my end with the latest Theme on my test site and it is working perfectly fine at my end.

Please make sure that you have set/selected the Body Wrapper as “Boxed” from Appearance >> Theme Options >> General and then set the Container Max Width (px) from Appearance >> Theme Options >> Skin >> Layout as per your requirements it will work for you.

It only works with and for the Boxed Layout.

Hope this is all clear make sense.

Thanks.
   

Yes you are absolutely right. I had page content wrapper set to wide. Thanks for you help. Cheers

Most Welcome

Hi,

I have tested it at my end on my test site and finds the same issue with some of the products layouts and I am sorry for the inconvenience at this time and forwarding this to the development department for fixing it with the next coming update of the Theme so until that please be patience.

Thanks.
   

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.