Discussion on The7 — Ultimate WordPress & WooCommerce Theme

Discussion on The7 — Ultimate WordPress & WooCommerce Theme

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Hi, how can I add language switcher at the top bar? Your own support/ticket website seems to be down up until now.

Hi,
There were no reports of any issues with our servers..

Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Hello, We just purchased the theme, temporarily we will be using the theme to our test domain/website, can we move the theme as well as the license of the theme to the final domain once where domain with the test domain?

Hello,
Yes, sure.

DO NOT BUY if wanting to use The7 with Custom Posts or Taxonomies.

If you use custom post types and/or taxonomies, all List/Grid functionality WILL NOT WORK and supports find little value in adding the feature.

- “It is not coming soon… we only add a feature if multiple users are requesting the feature…only very few users requesting this”

We mention this in comments, because support WILL NOT offer a refund should you not know this prior to purchase. Trust us, we know from “experience”.

- “Refunds are provided only in case the product is broken or ‘not as described’.”

- “We never advertise such functionality in our theme description.”

- “The Blog Masonry Grid designed for Blog posts and not for any other posts, the same for the rest post type specific shortcodes available in the theme.”

So, be weary before purchasing if believe the advertised wording of The7 being “the MOST CUSTOMIZABLE theme on the market”, as this is a direct quote from The7 Support.

- “The blog is coded little different, so editing is not easy, and editing may bring broken in some other parts of the website that depends the code.”

Hello,

We are sorry to hear that you are displeased with the theme and support.

However:

Firstly, we are not obliged to provide free customization assistance in any way, shape or form: https://themeforest.net/page/item_support_policy#whats-not-included-item-support

Secondly, Envato refund policy is the same for everyone: https://themeforest.net/page/customer_refund_policy

Every user enjoys the same rights and should follow the same rules. We are not going to bend them for anyone. Even one as vocal as you. Sorry.

You have a bug in your demo, there’s a dotted square with LSEP in it.

https://the7.io/software-company/about/

https://imgur.com/a/JYUYBVF

Hi,
Looks like some old file got cached. We cannot reproduce the issue at this moment. Can you please double-check? Thanks!

Great Theme Do you have any demo Like this http://bit.ly/2Cf990L

Hi,
No. But it can be built pretty easily with The7.

Hi guys, is it possible at all to add icons in the widget title?

If not that’s not a problem.

Cheers Rhys.

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

hi, how i can add custom fields to contact form?

Hi,
Here’s an article on it: https://codex.wordpress.org/Appearance_Menus_Screen

However, please note that general WordPress questions are beyond the scope of theme support and we reserve the right not to answer them.

I have imported premade site, then in front-end i see menu but in back-end there isnt?

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Hello! I can’t find the way to edit Comming Soon Page: https://gyazo.com/8f436e1e33570eaf00b7c17c32bfdc90

Where can I edit all this content?

Hi,
That is a fullscreen Slider Revolution. So you need to edit it in slider – not pages.

Yes, but I go to my slider editor and I only can change background image, there is no elements to edit! Take a look https://gyazo.com/6b11dd41f72a2dafe1da75b9e19950ce

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

How to remove or hide Top menu navigater ? I try to find option but it not show disable Top menu header.

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Hey, my used widget are suddenly gone. They will displayed in fronted (sidebar) but in the Backend -> Design > Widgets, there ihr nothing in the right side… I cant edit the used sidesbars now..

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

Hey guys, I’m using the Digital agency 7 theme sample and it’s not display correctly on my website. The page elements and arranged vertically, see for yourself – https://www.techinnover.com/services-2/.

How can I fix this issue ASAP.

Thanks.

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

After updating The7 theme I can’t access wp-admin page

help me please

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!

I have a question about Ultimate Add-Ons. I have noticed that the Ultimate Add Ons stand alone plugin offers more features than the one that comes bundled with this theme (e.g., Custom Thumbnail Image, Play Button Customizations and Loading Time Optimizations for Video Players; and image separator as an option for the row separator feature in your bundled plugin). Is there a plan to integrate these features into the bundled Ultimate Add Ons or would it cause problems to purchase the Ultimate Add Ons plugin separately to activate these features with the 7 theme? I really love this theme, btw. Great job.

Hi,
To my best best knowledge there were no unique features available only to standalone version buyers, as it violates Envato guidelines. (Authors can only do so with third-party assets, demo-content, integration modules, etc. But not to the core features..)

Thanks for heads up. I’ve forwarded your feedback to our dev team. We’ll check everything and will act accordingly.

Hello, I’ve got error in Google search console wich says : It must be indicated “offers”, “review”, ou “aggregateRating” This error show for all products, category product page and shop page. i have disable voting in the7 setting and the product review in woocommerce setting is disabled too. I would like to to be rid of this 50 error https://www.indianshop.fr thanks Sanaé

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!

Superb Support – best dev support of 2018-2019 for us! You’ve helped make our Vaping Website function and look great. If you’re riding the fence on choosing Dream Theme, do it! Captain Jon Tinrib https://captainvapour.co.nz/e-liquid-nz/

My experience with Dream Team so far: After leaving web design alone for 10-15 years, I came back to a new website & design world. the7 theme was chosen for our Online Vape Store here in New Zealand, and it was a year of frustration to start, due to lack of new tech understanding. I stuck with it and never contacted support during our support time. Heaps of competition turned up late 2018, and google changed their method of scanning for SEO, so I had a real big job for improvements.

I have dealt with many developers across the world, experiencing many not delivering with very odd ‘standard practices’ to their paying clients, with no intent to deliver a few lines of code, advising extra php code is paid ‘customization’.

My tricorn is tipped to the team at the7, even with my support out of date, they assisted with a few niggly modifications that were relatively easy for the Dream-Theme, but a lot of de-kerfuffling for me to Jimmy Up! This is how it should be.

Amazing delivery, client understanding, service delivery & ethics, with no blame shifting to other dev’s plugins when an issue raised… :)

Thanks Dream Theme, you’ve helped make our Vaping Website function and look great. Sea Dog. ⚓

Hi,
Very glad to hear it! Forwarded your feedback to our support team – guys will be pleased :)

Hi! I have SSL now on our page and used a plugin to update all http links to https, but the google fonts are still loaded trough http so i have mixed content error on our page. I have tried your suggestion that to go to admin area through HTTPS then resave theme options but it didnt help. I was checkin the header.php to make the google fonts link agnostic but didnt find the code. Could you please help me out! thank you!

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!

The logo I upload looks blurry and Im not able to issue a ticket because it says that the email is being used. I try to reset the password to be able to access the account and then it sends me en email saying that there should be a link to reset password, but there is no link.

Hi,
Can you please post your email address here – we will reset the password and send it to you manually.

Got it thanks. Our guys will get back to you really soon.

Also, is there a one-click feature to completely remove the previously imported demo site? The site does not look exactly like the demo site…top-heard is missing background and text layout and a few other things are out of place…thx!

Hello,
No. Because it’s extremely dangerous.
We cannot give people a button to accidentally remove all the content they were working hard on in one click :D

If you want to try out different demos before settling on something and do not want to clog your hosting you can use a plugin like All in One WP Migration to make a snapshot of your site and revert to it after finishing playing with certain demo.
IMO this approach is way safer.

Is it possible to rename the installation path “dt-the7” to anything else?

Hello,
You will loose theme updates in this case.

Hi.

A few months ago I bought the system and installed the Corporate Theme. A few months ago I noticed that it is a bit slow, I thought it was my hosting or some change that I made, but after I made a PageSpeed Insights to all the themes of Th7, I saw that from the beginning it is very slow. Here I leave a test of PageSpeed Insights by Google.

1. My website with the Corporate theme.(bad) 2. The Theme Corporate demo.(bad) 3. The Theme Gutenberg Business demo.(good)

https://cdn1.imggmi.com/uploads/2019/3/20/a45ac0f29fb93e4a6992c78fe621cbaf-full.jpg

I’m not asking for technical support, I think this is something that you have to take action quickly, because a page that loads slowly is very bad for SEO. Many of my clients tell me that the page loads very slowly. Please, do something about it in the following updates or tell me how I can do it myself.

Hi,
We need to take a look at your website. Can you please post the address here?

Hi,
We have actually posted an article on optimizing The7 performance: https://support.dream-theme.com/knowledgebase/how-to-make-the7-load-faster/

Hope this helps.
Cheers!

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