21548 comments found.
Hi. Just received a site to update from The7 Version 3.5.1 to the last one and WP 5.1 and all newest plugins versions.. Is it safe or does it require a special procedure? Thank you
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I tried to, but I can’t find my purchase code, I have two licenses. Where could I find it? Thank you
No dropdown menu clicking on the Downloads item, i’m only able to download the theme.
Hi,
Now, my web site bolg list is displayed grid style. I would like to change to list style it. Do you have solution?
Best Regards.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello,
Is it possible to add text by the menu button? Ie. MENU (BUTTON ICON).
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, How Can I add or import image with scroll effect on hover to show web design portfolio. Something like in this example https://youtu.be/AYmR9YWeI3k
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi on the description you say the theme is integrated with Gutenberg but is included portfolio block or custom blocks ?? thanks
Hello,
Theme supports all standards Gutenberg blocks. You can use a “Portfolio” page template to display a portfolio.
So there is not integration between the theme and Gutenberg, im sorry them will find another option. thanks
Theme is fully compatible with Gutenberg. Meaning it support all Gutenberg features. However custom The7 blocks are available only for WPBakery Page Builder. It simply cannot be done with Gutenberg as it’s very immature page builder. And also inferior to other well established page builders like Elementor, Visual Composer, WPBakery Page Builder and others.
Why are the Tag Archive pages displaying “NOTHING FOUND It seems we can’t find what you’re looking for. Perhaps searching can help.” when there are blog posts that are clearly tagged with specific tag?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
My site updated your theme, now my host (greengeeks) is telling me your theme is infected and i must update it. But I just updated to the latest version.
Hi,
Theme cannot be “infected” – it undergoes numerous inspections vigorous including virus scans when being uploaded to ThemeForest. Please contact your hosting provider for an explanation.
Have you tested with ClassicPress yet?
Hi,
Seems like it’s just a WordPress with Classical Editor plugin pre-installed 
Don’t see why The7 can be incompatible with it.. or why somebody used ClassicPress over normal WordPress + Classical Editor.
Hi,
Your Theme is Good and easy to use.
BTW … I got a miner problems. When using Safari on iMac. Top menu bar theme option on back end. The drop down box option items are all missing and out of the box. Can’t click to set any theme option items. I think this is the CSS problems for Safari. When using Chome. That is normally and no any problems
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, please help, I’ve tried updating my copy of the theme and it’s now popped up with a error saying:
Hey! We have noticed that you were using this purchase code on 4 website addresses. Please don’t forget that according to Envato Standard License each site requires a separate code. You can purchase more licenses here. Thank you!
I only have this Installed on 1 site, and 1 more on another which I have a license for also. Please can you help me out at all?
Cheers Rhys
Hello Rhys,
This is an informational message. It is there to let you know that that particular purchase code was used to register [in your case] 4 different website addresses. So you can keep your license(s) in check.
You can safely dismiss the message – it will not show up again unless you repeat the de-registration/registration sequence.
quick question please, can you tell me how i can make the back-to-top arrow move a little higher because it’s under my live chat module? Can’t find it on settings. Thanks
Hi,
Yes. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi,
Unfortunately no. We have stopped creating .PSD many years ago: The7 allows to design websites much faster than Photoshop and we stopped using it.
hi, how can we add popup which appears once on home page load ? thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Anyone else noticed that since the update that audio controls are no longer showing up in some browsers?
Hi,
Nope. We were not changing anything in this regards.
My site is showing the Main and Floating logos simultaneously in mobile and tablet views same logo side-by-side. Version 7.5.0.1
Hi,
Forwarded the feedback to our dev team.
Meanwhile please get in touch with our support at http://support.dream-theme.com – looks like there’s some setting combination where the issue is present but we can’t reproduce it..
Thanks!
I’m not the only one who feels that way. If I want to use the support I have to pay again. It always worked. Only after the update did the problem with the LOGO side by side.
Hi,
We’ve found the issue. Update is on the way.
As for support, you don’t have to pay anything. Please read this: https://support.dream-theme.com/6-month-support-really/
Hi,
My site is showing the Main and Floating logos simultaneously in mobile/tablet views (same logo side-by-side). This was working correctly but seems to have changed in a recent theme upgrade. Anyone seeing the same issue? I have the Mobile Header setting on “Right menu + left logo”.
You can see the issue by going to https://meditateinseattle.org on a mobile browser.
Thank you!
Hi,
Please update to v.7.5.0.1 of the theme via Dashboard > Updates.
Thanks for the quick reply. The site is already upgraded to v7.5.0.1 (and deleted page cache) but the issue persists.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Thanks – opened a ticket there.
Hi,
Please, is ubermenu already compatible? Do you know any plugins that are compatible?
I need to have a carousel of image itens on the menu (item products.. this open carousel), this is possible to do?
Thank You
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there,
I try to change the text of the top bar. I found an article in your documentation.
Appearance > Customize > Top Bar
Unfortunately “Top Bar” doesn’t appear under Customize. Could you give me a hint to resolve the problem?
Note: I am using the prebuild site “Corporate”.
Shame on me. Found it 
– Theme Options > Top Bar & Header > Microwidgets
Hi,
I’m late – you’ve sorted it our already Anyways thanks for the update.
Where should I get correct “Secret API Key”?
Hi,
Why would you need one? The7 requires the purchase code – not API key..
Hi I can’t seem to find icomoon-feather-24×24 on my icon manager, where can I download these? Thanks!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
