195 comments found.
hello
If i want import the site of this theme, it loads only 90% not 100%. i do this many time but it doesnt work. Can you help me please.
Bests Luca
Hello there Luca,
Please, check this article where demo import is explained https://mikado.ticksy.com/article/12620 and if you need any further help, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly assist you there to setup your website within our theme and to import demo content. Thanks
Best regards, Mikado
One more Question. How I can edit the Design Conference frontpage. I dont know how i can include a new persone. Thanks for help me an best regards Luca Märki
Hi,
Yes, you are able to add more team members: https://www.screencast.com/t/JXErJucn We included there just team members within one category Design. https://www.screencast.com/t/xxbPkwKuWg Please, for any question like this one, just open a ticket at https://mikado.ticksy.com and our support agent will help you.Best, Mikado
Hi All,
I’m having one small issue with the mobile navigation.
https://www.quendonandricklingrunfest.co.ukwhen I click the icon and select a page it scrolls down to desired page which is great but then the navigation becomes inactive and I can’t select any more pages.
If you can help that would be great. The site is for a small Charity so they don’t want to spend more money on additional support.
If you can’t help no worries I will try again.
Steve
Hello,
Than you for writing in. Could you, please, update our MIkado Core plugin first to latest version 1.0.1 and then test this again. Please, let us know how it goes. Thanks
Mikado
Hi,
I have updated the core and still have the same issue.
Any other ideas?
Thank you for taking the time to help.
Kind Regards
Steve
Hi Steve again,
Thank you. May we ask you also to activate parent theme and to deactivate all third party plugins. Thanks
Mikado
Hi Team,
I have activated the parent theme and deactivated all the the plugins one by one but still got the same issue.
Any other ideas.
Kind Regards
Steve
Just to give you a bit more insight, I believe it could be due to the fact that I have used the navigation to create a single page scrolling site.
So when I use the mobile nav the site scrolls then becomes inactive if I refresh the page the navigation work again.
Let me know if you have any solutions.
Steve
Hello Steve,
No, it should not be the problem. Since we have checked configuration like yours yesterday to be sure it is working well. We need to ask you to reach us here support@mikado-themes.com with your purchase code and wp-admin access so we could check this closer. Thanks
Mikado
How i can import the demo pages in my wordpress? Now i have only activated the Theme but the demo pages are not include. How i can fix it?
Hello,
Thank you for choosing our theme. Please, check this part from our Official manual to import demo content https://evently.mikado-themes.com/documentation/#getting_started_importing_demo_content And for any further assistance, our support team is on your service at https://mikado.ticksy.com/Best, Miakdo
on my site the Instagram widget shows all post, check here http://nog.forum.org.ng
Hello,
Please, open a ticket at https://mikado.ticksy.com and include your website URL With wp-admin access. Our support team will gladly assist you there .
Best, Mikado
Is it possible to customize the search to search in category and subcategory?
Hello there,
Thank you for taking interest in our theme. We are using default WP search functionality. But it could be done with some file modification, here is an example of coding for this purpose: https://www.wpgarage.com/code-snippets/how-to-hack-the-wordpress-search-function-search-categories-and-child-categories/Best, Mikado
Is this theme compatible with EventEspresso?
Hello,
Thank you for taking interest in our theme. Unfortunately, we didn’t test our theme with this plugin so we cannot confirm compatibility. If there is any other doubt, we are here.
Best, Mikado
Just scrolled up and saw a similar comment: https://themeforest.net/comments/21148297
It’s working fine 
Hi,
Glad you found this, feel free to let us know if there’s anything else
Mikado
Hi, is the theme compatible with latest version of WordPress (5.0.3)? Is it safe to update yet?
Hello,
Thank you for reaching us!
Of course, all our themes are compatible with the latest WP release, feel free to update your copy
Mikado
Hello!
I have several questions about Evently:
1. How can I link speaker session to event link? Example: http://evently.mikado-themes.com/team-member/sienna-walker/ – Detailed sessions must be linked with the event info?
2. Why single events are not assosiated with attached speaker? Why we have to do all of this stuff by hand? Example: http://evently.mikado-themes.com/events/company-presentation/ – Speaker info is something you have to enter manually ?!
3. How can I change / remove special slugs? I don’t want our speakers to be listed with url /team-member/? I should be /speakers/, right? Also in portfolio-items – I want to use slug only for portfolio category. How can I do that?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi, will this theme be updated to support wordpress 5 with Gutenberg? If so, is there any release date known yet? Thanks in advance for your reply!
Hello,
All our themes are compatible with the latest WP version. For further explanation, you can find helpful reading here https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/
Mikado
Thanks for your quick reply and infos!
You are welcome!
Hello still on the fullscreenmenu: onclicking the menu items, the url changes to ”##anchor” and also the menu doesnt close itself, so 2 problems at once
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL With wp-admin access and our agent will gladly help you there.
Best, Mikado
Hi, opening a ticket right now because I never midn this issue, so I might need to fix this soonest! thanks
Ok, has gone. Opened the ticket. thanks
Hi, I hopened the ticket #1827549. Thanks for support
Hi,
Thank you for sharing ticket ID. It has been answered by our support agent already. Please, check whole response on ticksy.
Best, Mikado
Hi again, replying back right now. Thanks.
But the problem was not solved actually…
Hi again, gona write here the problem too: our website was supposed to be onepage, so no nested elements and no child links on menu. Only 6 parent links. (not 24 links, or mny. Just 6 main lever menu items!) I need to click on these elements and onclicking the page scrolls to the right section and hide the menu. Actually the anchor links works wrong and also the menu doesnt hide/close itself while onclicking the menu items. The page has anchor link using your theme settings : page#section-A, page#section-B, and so on. But even adding full lenght url links, with anchor the menu still stay opened and the page content hidden behind it
Hello,
Please, for any question like this, reach our support team again and they will assist you.
Best, Mikado
Hi, how to change the fullscreen tagline on the fullscreen menu? Where’s that area? I’ve found only the bottom area, but cant change the top big text
Hi, need this basic info the soonest please!
Hi,
In Mikado Options > Header, when you choose Minimal Header you’ll see options below for FullScreen menu where you are able to type desired text for Tagline and Title https://www.screencast.com/t/jkeD8JisAygBest, Mikado
I would like to put a simple link to have same function as when clicking on a speakers image. Is this possible? So when I write out text and put a speakers name in the text, it can be clicked and have their information popup from the side.
Hello,
There is no such feature. We could suggest to check this banner element here http://evently.mikado-themes.com/elements/banner/ where is implemented to show different text when you hover over banner image. Hopefully, it will be ok for you.
Best, Mikado
Theme is good but the support is painfully slow. So slow I would recommend using a different theme.
Hello,
We are very sorry to hear that. Unfortunately, we wasn’t able to find any ticket on your name on ticksy https://mikado.ticksy.com/. Could you please share with us your ticket id so we can check its status?
Thanks, Mikado
Hello. My site has been crashing and we’re trying to work out why. The core plugins aren’t functioning even when no other plugins are active. I was wondering if anyone else is having this problem?
Hello,
Could you, please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access. Our support team will investigate and check why is this happening on your side. Thanks
Mikado
My support has run out and I’m not willing to pay for it as it seems to be the update which has resulted in some of the plug ins to crash the site – the teams list and the rev slider?
Hi,
We assume that issue could be caused by some low resources. If you are not able to edit a page with WPbakery page builder, please, try just to follow instructions from here https://mikado.ticksy.com/article/11775 If the issue persist, let us know. Thanks
Mikado
The theme when additional mandatory plugins are enabled is crashing. – Previous versions of theme have been tried and still no warrant – Woo commerce when enabled triggers white screens over 10 different versions have been tried – We have tried everything and believe there is a theme bug.. As even when enabled alone the plugin still crashes the theme – As developer you have responsibility to provide support even when unsupported as you continue to support the theme by updating it so it would be greatly appreciated if you could resolve this bug
Hello,
Please, reach us here support@mikado-themes.com and include your site URL with wp-admin access and also provide us with your purchase code. We will gladly check if it is theme related and help you there.
best, Mikado
Hello! Can you please confirm that you are looking in to the site – I emailed the above and received a response to raise a ticket which I have already said I am not willing to do.
Hello,
Our colleague answered on your email. Please, check response there.
Best, Mikado
Hi, i have purchased this theme but my support is out so i cant leave a ticket. I just want to know where i can change the words + text on the themes 404 page?
Thanks
Hi,
You could just translate this label. You could use poEdit software, or Loco Translate plugin that our customers are mostly using.
Best regards, Mikado
Hi,
I just purchased your theme and installed it on fresh installation of last Wordpress.
After installing and activating all the plugins needed by the theme, it seems there is a conflict between the plugin Mikado Core and Woocommerce.
All the Dashboard (backoffice) is blank now. What can cause this problem ?
Hello,
Please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access. Our support team will help you there.
Best, Mikado
Ticket opened !
Ok.Thanks. Our agent will respond to you.
Hi, I’m thinking about buying this theme. But I have few questions 1. Can I put a button for each program in your timetable? 2. Can I put the countdown in any section of the page? 3. Does this theme support registration? So later I can get participant list in excel format? Just like Google Form 4. Can I replace days with venue in your timetable? Let say I have 1 day event in multiple venues/locations
That’s all for now. Hope to hear from you soon. Thanks
Hello,
Thank you for taking interest in our Evently theme.
1) When you hover over event in timetable, you’ll see link to it https://www.screencast.com/t/UoUFVYld4kjS And inside single event page you could add desired buttons.
2) Yes, you could add element Countdown wherever inside page content you like using WPBakery page builder.
3) It is not part of our theme, but you could try with some plugin for this purpose.
4) Yes, you could create different timetable columns https://www.screencast.com/t/PCNt1OH2zLtWe hope this will be helpful and if there is any other doubt, please, let us know.
Best regards, Mikado
Hello,
This are some presales questions I do have: 1) I need a calendar of events ( not the timetable weekly one, but a monthly one), can I setup that with your theme?
2) I have different event courses based on categories, and there are more courses taking place in the same time, can the calendar allow more than one event in each slot?
3) I need to have some details on the speakers page – on each speaker. Can i setup the speark page so they are represented two in each row?
4) I need a blog page that can show two blog posts per row, can your theme provide that?
Thanks,
Alex
Hello,
Thank you for taking interest in our Evently theme.
1) We are using Timetable Responsive Schedule For WordPress Plugin and It’s rather weekly timetable, there is no month view available. But You could use timetable list, we are using here in order to achieve that http://evently.mikado-themes.com/timetable-simple/2) Since it is not calendar layout, we are not sure how it could be done? On timetable you could add more then one in one cell http://evently.mikado-themes.com/timetable/
3) Speakers page has been made using Mikado Team List element, and under each team list you could choose desired number of columns https://www.screencast.com/t/zkpRgO5NZ So, you could have two in a row.
4) Yes, you could choose 2 columns for example for Blog Masonry template https://www.screencast.com/t/GzRNuD0pCsC
If there is any other doubt, please, let us know.
Best, Mikado
Thank you, I’m having a hard time deciding between this theme that looks good, and another one who has better functionality, if i ultimately decide to go with this one, i will have to also buy a calendar plugin. In case the event calendar plugin I buy will not be compatible with your theme, can you provide support ?
You are welcome. Please, note that third party plugins have their own support. It is not part of our support https://themeforest.net/page/item_support_policy#whats-not-included-item-support But, our professionally trained agent will of course take a closer look and check if you could easily solve it and use with our theme. But if it requires major custom coding, we unfortunately cannot assist you with that part.
Best, Mikado
Thanks, will buy this one.
Great. Thank you for the update!
Bonjour,
j’ai acheté ce thème hier et je souhaite être remboursé. trop lent, trop de bug… Merci d’avance Bien cordialement
Hello,
Please, reach our support team at https://mikado.ticksy.com and include your wp-admin access so our agent could gladly help you to setup your site within our theme and to improve page load time.
Best regards, Mikado
