23241 comments found.
How do I enlarge my logo in the header?
Hi,
You can set the Logo size from Appearance >> Theme Options >> General >> Logo, Icons as per your requirements or please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 1170px){
#header .logo {
max-width: 250px !important;
}
}
Thanks.
Thanks
Is there anyway to make the footer logo bigger?
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#footer .logo img {
max-width: 200px !important;
}
Thanks.
Hi,
After updating theme to Version 4.10.0:
1. I cannot update or preview Homepage. “403 Forbidden Access to this resource on the server is denied!” message is appeared. As well as CPU usage is 90%.
I removed the below JS code. Then preview and update option are working.
403 Message: https://prnt.sc/n3y5cy JS Code: https://prnt.sc/n3y5ur
jQuery(document).ready(function($) { function resizeBannerHeight() { if (Modernizr.mq(‘only all and (min-width: 992px)’)) { $(”.home-banner-slider .porto-ibanner”).height($(”.porto-menu-links > .vc_column-inner”).height()); } else { $(”.home-banner-slider .porto-ibanner”).height(‘auto’); } } $(window).resize(function() { resizeBannerHeight(); }); setTimeout(function() {resizeBannerHeight();}, 100); });
2. Porto Interactive Banners doesn’t appear correctly in Internet Explorer 11 and Edge Browsers.
I check the Porto Interactive Banners setting, currently there is not available background setting Tab. It is missing.
Home Page: https://prnt.sc/n3y6fd Setting: https://prnt.sc/n3y6a0
Please kindly help me to fix these 02 issue.
Thank you
Hi,
Regarding HomePage issue: It seems to be the cache issue at your end nothing else. Please check your site again after removing the server, site and IE browser cache and please make sure that you are checking the site on the very latest version of the browser, I am sure you will not finds an issue.
Regarding Setting Background Option, You can find the background Option in the Design Option when editing Porto InterActive Banner as showing in this screenshot: https://pasteboard.co/I7ttGlm.png
If you still finds the issue then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you,
Thanks.
Hi,
1. I removed the all cache, but home page bellow issues still persist.
- Cannot update or preview home page with JS add to the body tag
- Porto Interactive Banners doesn’t appear correctly in Internet Explorer 11 and Edge Browsers
2. Setting Background Option: Please check attached screenshot. There is no background option.
https://prnt.sc/n4gungThis is the localhost screenshot (https://prnt.sc/n4gv70). There is also no background option with theme version 4.10.0
Thank you
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Ok. Thanks
Most Welcome!
Hello,
Please kindly send me the latest version of Ultimate Addons plugin? This plugin is no longer updated from Porto 4.0
Thank you so much
Hi,
Please download the latest version of the plugin from here: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i know that my support is finished i will renew it asap, but for time being could you please tell me where can i find an option for this part https://i.imgur.com/7w2zBgE.jpg
Hi,
I am not able to see your providing screenshot, It is showing this: https://pasteboard.co/I7tlIi0.png
Thanks.
sorry for this mistake
https://i.ibb.co/w4jVSZR/qqqq.jpgHi,
When you edit home page you will find an element named ”Porto One Page Category” right and there is no option in the element set to change/set the categories as per your requirements, It will take/show all the Products Categories that you have into Products >> Categories, so in order to add new Category you have to create a Product Category into Products >> Categories and it will automatically show on your homepage using Porto One Page Category element.
And the left sticky menu coming from it. Means it will generate the Menu items accordingly to the categories.
Like If you want to change the name or Icon from the left sticky menu you have to go to Product >> Categories and edit the particular Category you will find the Icon and name of the Category so you have to change the name of the category and icon from there and save changes then the menu icon and name will also change please see this screenshot: http://prntscr.com/kl2s5g
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Since the last update, the product names are cut and overflow replaced with ellipsis. I haven’t found a way to return things to normal. Please do help us find our way back to when full product name was shown.
Added custom css for the moment
white-space:normal; overflow:visible;
Hi,
Sound’s Good!
That is the CSS which solve the issue.
Thanks.
Hello, we are a company that offers a single product (in several color variations), along with a few accessories / replacement parts for it. Which demo theme would you suggest as a starting point? The ecommerce themes seem geared more towards a complete online store, rather than a manufacturer that wants to sell and support just a few different items. Thank you!!
Hi,
Whether you wants to sell only few items or a thousands of items, the store functionality is required for it, and the store functionality is provided with the help of WooCommerce plugin already included in the Theme, so you can Import any shop demo as per your requirements, Please check our all Live Demos here: https://www.portotheme.com/wordpress/porto_landing/
And how to Import the Demo you can watch in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Thanks.
Thank you for your reply. How difficult for a beginner to start with your shop template, and then give it the ux more like your beautiful corporate templates (with full screen background video, parallax, text effects, etc)?
I believe this is typically called Single Product Site. Something I wish you would offer! Could such changes be done using wpbakery or similar?
Hi,
You can simply change those changes using WP Bakery, Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you and provide you the complete solution.
Thanks.
Hello,
When sharing on social networks, I believe there are many things that do not work well. Are these a kind of bugs? They seem to be big bugs.
1- When sharing a product on facebook, it does not take the product image and is submitted without an image, when posted on facebook, facebook automatically defines an image which in my case was an inline image, but not the product image. The text shared is the last sentence in the description while I believe it should take the first one or better the short description. When sharing a post, at the beginning of the shared post on facebook, it shows the author name, date, time & another time value; I do not really need these, I am wondering why they are there. 2- When sharing on twitter, it posts the title and link, but now twitter supports 280 characters, can’t we take some from the short description?
There are other issues as well, can these be fixed? If not, is there any php code snippet that I could use to fix them or customize them as needed?
Thanks,
Hi,
First of all sorry to say that but this is not the issue, I have just tested the latest Theme at my end and do not finds the issue while sharing it on Facebook, Please see this screenshot: https://pasteboard.co/I7tgbDC.png
& https://pasteboard.co/I7tgl32.png
The images of the products are showing perfectly fine and you can read this article as well: https://www.wpbeginner.com/wp-tutorials/how-to-fix-facebook-incorrect-thumbnail-issue-in-wordpress/
Regarding Meta to share when sharing the products, so this is the default functionality of the Theme in order to do not show if you have to use any third party plugin or make it possible using Customization.
Again with the Twitter sharing: You have to use any third party plugin or make it possible using Customization.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
The image is possible at your side as there are no other images than the product, but I have images in the description and sharing reads from the description images, technically in coding it can be set to identify a specific image. It is also for the meta. In both share is just a link, while they both could be customized before sending to facebook sharer.
On twitter, the same applies and can be coded also with a simple code to direct the sharer to use specific things.
I used to customize this in PHP many years ago, but in the theme it cannot be applied unless within the theme or it is going to be very complex.
If you have any php code to help in this that could be used as a snippet, would be appreciated.
Regards,
Hi,
While we currently do not have that feature, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello. Is it possible to integrate the Ultimate Membership PRO plugin with your theme?
Hi,
We have not tested the plugin with the Theme yet, but if you want you can try it at your own risk.
Thanks.
How do i change the shop main page?? Not the wordpress page
Hi,
You can change/set the Shop Page as per your requirements from WooCommerce >> Setting >> Products and change it from there as per your requirements: https://pasteboard.co/I7t9tEw.png
And you can change the Layout of the Shop/Category pages from Appearance >> Theme Options >> WooCommerce >> Product Archive as per your requirements.
Thanks.
Will you be adding PWA (Progressive Web App) functionality to your theme? I noticed that other themes are adding this. It would help make the website perform better.
Hi,
Can you please provide me other Theme examples which have this feature?
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Thanks.
I need help updating live site from Porto Wordpress 4.4.3 to the current version 4.10. I updated WordPress to current 5.1 and now I can’t edit my theme pages. This is urgent. Please help. I actually have several sites that require this. I’m willing to pay to have my site updated as we are launching a brand in 5 days and need site running without error.
Hi,
First of all you have missed a lot of Theme updates in between your current running Theme version (4.4.3) and the latest version of the Theme (4.11), and we have added a lot of features in the Theme in the previous updates and some of the Options have been removed as well from the Theme and a little Design change as well, You can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So those Options which has been removed and those Options which has been added in the Theme will not be changed once you will update the Theme.
How to update the Theme: Please read and follow the instructions written in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--14-update-porto-theme-manually-without-loosing-any-data-
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
since the site has been updated to the latest version of porto, the properties have stopped working since I have no payment for the support, but this should not happen since with the previous version everything worked fine
http://box5766.temp.domains/~pesachfa/staging/2867/property/pfr-2lc75/Hi,
Your providing URL is showing 404 page, It seems to be the permalinks issue, Please go to WP-Dashboard >> Setting >> Permalinks and reset the permalinks to default and save changes and check your site again after removing the browser cache hope your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I would like to use on 5 sites do I need to buy a license for each site? Can you give me a better price? would the PT-BR language provide me?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you have to purchase 5 license of the Theme if you want to use it on 5 different sites as this is Envato policy you may wish to confirm from them as well and we do not able to offer better then the sale price which is now activate and also it is only for limited time period so hurry up and get your licenses now.
Yes, after Installing the Theme please contact us through our support system so we will provide you any language file of the Theme as per your requirements.
Thanks.
Hi, the plugin update for WPBakery always fails. I have tried deactivating and reactivating the licence, but still the same. How can I update the plugin?
Hi,
Please download the latest plugin from here and delete the old version of the plugin from your site and Install the latest one, It will work for you: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/01/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to install main theme for the landing page and shop demo for the second page part of main theme all together? thanks
Hi,
You have to Install the Theme on Main site and Import Shop demo on it, and then deactivate the Theme by going into Porto >> Theme License and then go to Test site and Install the Theme again and activate it with the same purchase code and Import the landing Demo on it and copy the complete code of the pages one by one and go to Main site and create pages and paste the code in it and save changes it will work for you and finally after doing it again deactivate the Theme from test site and activate it on the Live site.
Thanks.
Hello, the theme is great, but now I just updated the theme and there is an error when I access the wordpress admin page:
http://www.rieuaventura.com/wp-adminThanks!
Hi,
Your providing Link is working perfectly fine at my end please see this screenshot: https://pasteboard.co/I7nmCef.png
Thanks.
Hi! I have an issue that I’m not sure if I should post it in the support forum. Please let me know if I have this correct: I have another website that I’d like to use Porto on. Since I have to purchase another license can I pay the sale price of $29?
Thanks!
Yeah, absolutely. $29 license is fine for your another website.
Hi! I have tested Porto on one domain, after that I have removed it and try to activate on the proper domain I’m going to use it but I was not able to do that. Can you please advise how proceed! Thx!
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Author and Comment show in post, How to disable it ?
Hi,
Please go to Appearance >> Theme Options >> Post >> Single Post and turn it OFF from there: https://pasteboard.co/I7mRQVQ.png
Thanks.
Greetings, With the Transparent images layout the tabs are accordion, is there an option to change this to a non-accordian view? (like the default or full width product layout)
Thanks
Hi,
Sorry to say that but there is no option in the Theme for that, If you want to change the tabs as non-accordion then you have to use the particular layout for the product page.
Thanks.
